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acum 3 zile
by Howard Fleming

1 stars

The RBS have has gone downhill even …

The RBS have has gone downhill even further the 62 branches of the bank that have been sold only makes half the amount that they are paying out to their...Read more

The RBS have has gone downhill even further the 62 branches of the bank that have been sold only makes half the amount that they are paying out to their executives in bonuses they are also about to rob carers by holding onto your money through the weekend until Monday stopping you from paying any bills so the bank can make more money from robbing poor carers who are supposed to get their money on weekends to fund lavish lifestyles for their bosses the Royal bank of Scotland is a disgrace.

acum 3 zile
by C Bailey

1 stars

Appalling service

Appalling service, Threatening to shut down out business account as they believe we have ceased trading despite filling our yearly accounts every year on...Read more

Appalling service, Threatening to shut down out business account as they believe we have ceased trading despite filling our yearly accounts every year on time for 5 years. When asked where they received such information they couldn't tell us. Asked for proof that we are still trading in the form of recent accounts to which we agreed to send via email. The Business manager gave us the wrong email address twice. (Seemingly on purpose) Mentioned that they have been trying to contact us for 3 months despite us not receiving a single call or letter. It transpires that the letters are being sent to a totally unrelated address and different from our statement address. Given we have no debt with RBS whatsoever its bizarre. They also mentioned that as we don't call them monthly to discuss our account its a reason for them to believe that we are no longer trading. On another note our original business manager disappeared without trace and we have had no direct contact to a manager for 2 years. No debit card despite multiple requests for one. Avoid this bank at all costs!

acum 5 zile
by Richard

1 stars

Consistently dissapointing with service …

Consistently dissapointing with service call waiting times, expensive international banking rip off. Use transfer wise 80% cheaper than rbs! Nothing good...Read more

Consistently dissapointing with service call waiting times, expensive international banking rip off. Use transfer wise 80% cheaper than rbs! Nothing good to say at all I could write pages and pages how they have let me down.


Mai multe comentarii

acum 6 zile
by Nigel Dutton

1 stars

Appalling

The most appalling, unethical bank in the world. So incompetent - but why did tax payers have to bail this bank out? Why? Do NOT go near this bank under...Read more

The most appalling, unethical bank in the world. So incompetent - but why did tax payers have to bail this bank out? Why? Do NOT go near this bank under any circumstances.

acum 6 zile
by pab

1 stars

'One Account'

'One Account' - this used to be good when owned by Virgin, but now its awful. Staff seem poorly trained and not have enough time to deal with issues, and...Read more

'One Account' - this used to be good when owned by Virgin, but now its awful. Staff seem poorly trained and not have enough time to deal with issues, and they never ever ring me back when promised to do so. I'm moving to Metro Bank.

acum o săptămână
by .mary

1 stars

Can anyone remember them offering an …

Can anyone remember them offering an ISA with a 1% bonus this year. I thought I had opened this account with a considerable amount transfering from other...Read more

Can anyone remember them offering an ISA with a 1% bonus this year. I thought I had opened this account with a considerable amount transfering from other accounts. I received no paperwork called several times was assured I was getting the 1% bonus and quoted the rate. Months later still no paperwork and no one could tell me my exact rate but still saying I had the bonus account. After complaining then told my account has a very low rate never ever quoted before and that there is no bonus and never has been. They want me to prove it existed but accept they have given me wrong info on the phone and sent no paperwork. Person I spoke to not customer friendly and really caused me upset at a time I am ill. I am out of pocket and although they offer compensation I would need to prove other companies rates at the time and the next best at the time no longer allows deposits. They are getting away with things by not giving people their rights and info. First time I had dealt with them and will never again.

acum o săptămână
by CP

1 stars

Give accies the money back!!!!

Give accies the money back!!!!

05.12.2017
by Jms

1 stars

Phone banking and website are awful

Phone banking service has never been able to offer me help on any of the half dozen or so occasions I've called. Not once. Most of the time, the problem...Read more

Phone banking service has never been able to offer me help on any of the half dozen or so occasions I've called. Not once. Most of the time, the problem has been caused by their systems. They've been very rude and patronising on occasions too. They have blocked my card many times, for my own security apparently, but it's left me in some vulnerable and scary situations. To call them and be told they don't know why my card was blocked is the last straw. Website login in a pain. Always have to log in twice. Log in, then get redirected to the England and Wales website and you have to log in again! Really annoying. Maybe doesn't happen if you use a PC without much security that stores cookies etc. My PCs at home and work don't allow it.

27.11.2017
by Elizabeth

1 stars

Instant access ISA - more like no access!

I opened an instant access ISA to take advantage of the bonus interest rate. It’s advertised on their website as access online, telephone and mobile,...Read more

I opened an instant access ISA to take advantage of the bonus interest rate. It’s advertised on their website as access online, telephone and mobile, however, this isn’t true! After one month of failing to receive my online activation code, I was told by staff in branch and on the phone once it arrives I can transfer money to my Current account (at another bank) online. This didn’t work as you need a debit card and a card reader to do this online but an ISA doesn’t have this. The telephone banking agent said she could do the transfer over the phone for me until the last moment realising this wasn’t possible as it’s an ISA. I was then told the only way I could access and manage my ‘instant access’ ISA was to open an RBS current account a condition not specified on their website nor in the welcome pack I received. After opening my new current account, receiving the debit card I was able to transfer money from my ISA to the account. BUT again RBS put another obstacle in the way of me accessing MY money and blocked the card as the first transaction on a debit card should be chip and pin and not online or over the phone. WHAT?! After speaking to an RBS agent to remove the block and correctly answering the security questions I was told I had to visit a branch to update my details but my card is still blocked and MY money is held to ransom. It’s the weekend so my local branch is closed, maybe on Monday, the poorly trained and ill advised bank clerks will be able to update my details correctly this time and unblock my debit card and let me access my money instantly?! I advise anyone who banks in the modern way and wants to be with a bank of convenience that values their customers to avoid RBS! You cannot access your money at all!

16.11.2017
by David Peet

1 stars

so RBS the only bank thats aggressive to people stay clear

so RBS let you put your card into one of there cash points. let you put your pin in then shut the cashpoint down so you cant get money or your card back....Read more

so RBS let you put your card into one of there cash points. let you put your pin in then shut the cashpoint down so you cant get money or your card back. you phone the bank on the number the cashpoint tells you. to only get some one at there call center tell you that your not a customer so there is nothing they will do. you tellthem you would lime to know why the bank has done what they do to then have the person at the call center get funny with you. so you ask for a manager to make a complaint. the manager gets on the phone. askes you what is wrong. fpr you to start telling them for them then to tell you to shut up and listen. when you tell them not to talk to you like that all they do is threaten you and get aggressive over the phone to then tell you all they are going to do is end the call as they dont care. what a bank if thats what they employ and thats how they treat people then they should have been shut down when they were in trouble. stay well clear as they dont give a dam about you. and are aggressive to you when you call them go to a bank that treats you like you should be

15.11.2017
by Nicola Wood

1 stars

POOR SHOW RBS

I now understand why the deadline to claim your PPI is so far in the future, trying to get RBS to pay out on an agreed claim is now moving towards its 4th...Read more

I now understand why the deadline to claim your PPI is so far in the future, trying to get RBS to pay out on an agreed claim is now moving towards its 4th month for me. Very disappointing RBS !

07.11.2017
by John West

1 stars

Abysmal

Abysmal, pathetic, unaccountable.Staffed by monkeys (without wishing to insult that species). No access to business banking. Try one of the other giant...Read more

Abysmal, pathetic, unaccountable.Staffed by monkeys (without wishing to insult that species). No access to business banking. Try one of the other giant money grabbers for what that's worth.

01.11.2017
by Andrew Docherty

1 stars

They are useless

They are useless. Been with them 21 years, and planning on switching. They closed about 5 rural branches (because they wanted to save money as they were...Read more

They are useless. Been with them 21 years, and planning on switching. They closed about 5 rural branches (because they wanted to save money as they were not busy enough). Now when you go into the only RBS in the area there is always 20+ customers, and only 2 staff members serving. When there is 3 empty teller positions. Then you will one person standing there asking if "there is anything I can do to help" to which I always reply "yes, you can jump on the till and serve us" to which I am told "sorry I cant" Well then you are no help at all.

30.10.2017
by Sharon Bickley

1 stars

Never admit to their mistakes

Never admit to their mistakes - Man up!

25.10.2017
by Greg Woodworth

1 stars

Absolutely Useless.

Absolutely Useless. False promises, no time for their customers. Amazing how they still have so many customers considering the other options available.

21.10.2017
by Mr & Mrs C

1 stars

Just about everything has gone wrong

Just about everything has gone wrong. They allow direct debits to still actively leave my account after I've cancelled them in person and on the phone. It...Read more

Just about everything has gone wrong. They allow direct debits to still actively leave my account after I've cancelled them in person and on the phone. It constantly locks me out from the online banking saying wrong pins etc and I've changed it for it still not to work. I've ordered cards that never arrive first time due to an "error" and leave me without money for weeks. Just incompetent.

21.10.2017
by jennifer clegg

1 stars

They have a bad complaints process …

They have a bad complaints process whereby the staff contradict each other regarding the issues of your complaint. Change banking procedure regarding...Read more

They have a bad complaints process whereby the staff contradict each other regarding the issues of your complaint. Change banking procedure regarding depositing funds but don't tell any of their customers in advance and you only find out when a person gets refused depositing any money into an account. Treats vulnerable customers badly then brags about all the charitable organisations they help on twitter. Dealings with his bank have made me I'll. I also apparently have a credit card I have not seen in years

14.10.2017
by Tony Carter

1 stars

Tony Carter

Tony Carter Asked for a small business overdraft with this pethetic bank last December to cover me through the bad months of winter if I needed it. Been...Read more

Tony Carter Asked for a small business overdraft with this pethetic bank last December to cover me through the bad months of winter if I needed it. Been with this bank years but turned me down for the overdraft after making £86000 last year, I incurred charges of £351. Found out yesterday that they had stolen this amount from my other personnel account to clear it and had the neck to charge me for interest and a charge for closing the account and managed to put a last monthly charge on it before they closed the account this morning. What an outright pethetic bank, I would seriously avoid this bank if anybody is considering it, I will post my card back to you and hope you choke on it RBS. My other accounts I have with you will be closing and ISA account, a failing bank.

13.10.2017
by Nigel Moore

1 stars

Shameful

I would draw your attention to the following service I have received from RBS. 1. We have a joint account albeit a rather dormant one and one name was...Read more

I would draw your attention to the following service I have received from RBS. 1. We have a joint account albeit a rather dormant one and one name was omitted and lost. 2. RBS did however send the omitted person a VISA card and then had no record of it. 3. RBS sent a cheque book in a single name and then told us it would be find for the other person to use that cheque book. 4. Having finally got the second person reinstated they were unable to set up telephone or online banking despite many attempts. 5. We had 2 linked accounts which we wished to separate and despite many attempts this has not been done. 6. The personal banking website is slow and unresponsive 7. The people answering the phones have only basic knowledge and have to refer nearly everything. 8. Having spoken to one manager they told us that they would resolve matters but did not. 9. On several occasions we have been cut off 10. Having made a complaint the complaint handler called at an inconvenient time and promised to call back the following day. He did not and instead sent a letter. 11. When I called to ask for the matter to be dealt with by another person I was told that was not going to happen. 12. When I asked to speak to a manager I was told “managers don’t speak to customers”. 13. I have still not had a full response to my complaints but I did receive a letter 5th October stating that they will respond within another 4 weeks. This all began in August. 14. Many of these matters remain unresolved and nobody appears to care. I’m afraid that RBS are not fit for purpose. We will be closing our accounts with them

10.10.2017
by Genevieve

1 stars

WORST BANK OF THE DECADE AWARD

Last year, in September 2016, I asked the bank to downgrade my Silver account as it was not beneficial to me. It wasn't done so again in June2017, this...Read more

Last year, in September 2016, I asked the bank to downgrade my Silver account as it was not beneficial to me. It wasn't done so again in June2017, this year, I called to complain again. They were going to look into it as a recording would have been made of the call. Eventually, they conveniently couldn't find the call. Refunded the £10.00 less the current downgraded bank charges and included a long winded letter to complain to the Ombudsman if I wasn't satisfied with the outcome. The acommpanying Visa debit card was to be destroyed by me and they would send a replacement. I recieved the new debit card in late June. Friday, 6th October 2017, find fraudulent activity on my statement, using the visa card destroyed in June. I and call the bank. A very polite and efficient gentleman informs me the bank didn't block the card. The fraud section decides that it is suspicious but can not refund the money to my acount until Monday. This is just another sorry dealing with this terrible bank. Unfortunately as a pensioner, it is difficult to switch banks.

23.09.2017
by Isobel Gibbons

1 stars

Informed of a death and sent all the …

Informed of a death and sent all the paperwork required to close a bank account to the wrong house number! 3 subsequent letters sent to the wrong house...Read more

Informed of a death and sent all the paperwork required to close a bank account to the wrong house number! 3 subsequent letters sent to the wrong house number including the return of a death certificate. It is now 6 weeks since this was reported to them and the necessary required legal paperwork has still not been received. They have been sent official bills with hotel and company details on them for payment. They have refused to pay them as official receipts are not satisfactory for them! They "allegedly" sent a letter on Monday, mail has been and still nothing from them. The bereavement team are totally incompetent. They have account details reference numbers all with the correct house number on but in their infinite wisdom sent it to the wrong house number! How shocking and disgusting

22.09.2017
by Megan Monaghan

1 stars

The worst experience of customer …

The worst experience of customer service I have ever had, hung up on, cold transferred 3 times in one call to the start of the que. told wrong information...Read more

The worst experience of customer service I have ever had, hung up on, cold transferred 3 times in one call to the start of the que. told wrong information 5 times. Still waiting on complaint reaponse but I have phoned the bank every day for a fortnight and my issue is still not resolved. Absolute joke of a company

21.09.2017
by Peter Limbert

1 stars

1 star and thats been generous...

1 star and thats been generous.... tried opening an account with them and received card and pin and welcome back, 3 days later received an email to say...Read more

1 star and thats been generous.... tried opening an account with them and received card and pin and welcome back, 3 days later received an email to say that the account is in the process of being open and will be open in 24 hours... so called to query this and was advised that a 2nd account had been opened (very nice of them to do this), so i told them that i only applied and required 1 account and they then advised me that i needed to go into my local branch to close one of them.. later that day i receive a text from them advising me that my address had been changed as requested, i didn't ask for any address to be changed so i called up their fraud department and after speaking to 5 different people i was finally advised to go to my local branch to discuss it further.... needless to say i'm not trusting these people with my money.

20.09.2017
by Albert Trotter

1 stars

1 star is too kind

1 star is too kind. This bank has real bad customer service. Very long call waiting times and the customer service are clueless and at times rude. Even...Read more

1 star is too kind. This bank has real bad customer service. Very long call waiting times and the customer service are clueless and at times rude. Even the branch is poor allowing a dog to be tied up right outside their door and when complained about they just shrug their shoulders and do nothing. I can see I'm not the only 1 complaining so goodbye and good ridddens to a badly run back. I'm sure another bank will look after me they way any customer should. To the people saying about people only writing bad reviews then giving a good review, what are you doing then? The whole point in this forum or any forum is to give feedback good or bad... and if any company receives a lot of bad comments then clearly there's something not right. I've seen quite a few good ratings of companies on here so what you're saying is nonsense and probably someone who works for the branch making these suggestions.

17.09.2017
by Smithsonia Joana

4 stars

Loan Seeker

Good Day Dear Loan Seeker, Do you need an urgent financial credit * Very fast and direct transfer to your bank account Repayment starts eight months...Read more

Good Day Dear Loan Seeker, Do you need an urgent financial credit * Very fast and direct transfer to your bank account Repayment starts eight months after you get the money bank account * Low interest rate of 2% * Long-term repayment (1-30 years) Height * Flexible *then monthly payment * How long will it be financed? After submitting the application * You can expect a preliminary answer less than 24 hours funding in 72-96 hours after receiving the information they need yours. If you are interested contact us via: (lugardroseloanfirm) in (outlook.com) and fill out the below loan application form. :LOAN APPLICATION FORM: Full Name:.................... Country:..................... State:.............. City:.............. Age.............. Sex:......................... Phone Number:........... Loan Amount :........... Monthly income:.......... Occupation:................... .... Loan Period:....................... ................ Purpose of Loan:......................... ........... E-mail address:...................... ................ Have You Applied Before?.................... We awaits your urgent application form to be filled okay. Emaill Address: (lugardroseloanfirm) in (outlook.com)

15.09.2017
by p.evans

4 stars

After reading the terrible reviews.....

After reading the terrible reviews I thought I should add my own. I've been with RBS since the 80's and have used Bankline continuously throughout with...Read more

After reading the terrible reviews I thought I should add my own. I've been with RBS since the 80's and have used Bankline continuously throughout with no problems. There are obviously teething problems with the changes as RBS sets everything up and I have become accustomed to having the RBS manager for my account being replaced with a new member of staff every few months. I built up a good relationship with my earlier manager and was sorry to see him transferred away. This has been the main negative for me. However, I am very happy with the service so far and I'm sure that the reviews will change when everything settles down.

08.09.2017
by Lorna Lumsden

1 stars

I have been an RBS customer for over 40 …

I have been an RBS customer for over 40 years. Following some major failures including ID mix ups with complete strangers, account access denials and...Read more

I have been an RBS customer for over 40 years. Following some major failures including ID mix ups with complete strangers, account access denials and providing me with ac statements of people with whom I have no connection, today, their technology failed and - apparently - the only way to remedy matters is for me to drive over 20 miles to visit a branch with photoID. Why should customers be inconvenienced to such an extent in order to remedy matters caused by RBS incompetence? it is all wrong and their incompetence has gone on far too long. How do they get away with it?

01.09.2017
by a marsden

1 stars

after 2 years i still need to login …

after 2 years i still need to login twice to rbs digital for them to allow me to access my account. TOTALLY STUPID AND INEFFICIENT. they should have...Read more

after 2 years i still need to login twice to rbs digital for them to allow me to access my account. TOTALLY STUPID AND INEFFICIENT. they should have sorted their to williams etc by now

31.08.2017
by Joanne nightingale

1 stars

RSB Ilford..

RSB Ilford... will you pick up the phone. Tried calling for 2 days now! Useless and unacceptable.

24.08.2017
by Mjn

1 stars

Well where do I start

Well where do I start, I requested historical bank statements back in April which never arrived so I chased them up and was told literally we've sent them...Read more

Well where do I start, I requested historical bank statements back in April which never arrived so I chased them up and was told literally we've sent them again. No explanation no apology so I went back to them and asked why where they not sent on the original request. I was told take it up with Royal Mail !!!!!!! This is the new customer service skills RBS ARE opting for maybe Amazon might follow the trend (tough if your deliveries don't arrive not the business model Jeff Bezos opts for) So I made a complaint only to be told tough I sent supporting evidence of thier failings I was still told tough no apology nothing. So I complain again only to get the service manager still no apology and said thier agents had done everything right. So I complained to Ross McEwan I recieved a letter yesterday advising me they will not apologise they have done nothing wrong. No acknowledgement of the non delivery of my statements nor acknowkedgement of the treatment i had recieved from thier staff. The executive complaints team obviously have crystal balls as nobody called me they just jumped on the new service process they have obviously introduced where it's always the customers fault and sent me a letter to say as much. I am disgusted that I am the one that has to find out why my personal financial information could be in the hands of anyone. And why is such sensitive info being sent via Royal Mail all other financial institutes use a recorded method. I wish I could name and shame these individuals I have had the misfortune in dealing with but rules are rules.



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Sediul central Edinburgh, Scotland

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