OFX - Recenzie independentă

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Taxe de transfer ZERO la primul transfer.


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2.359 evaluări ale clienților cu privire la OFX - Trustpilot


acum o zi
by damian drever

4 stars

was very happy with the support and …

was very happy with the support and results if need in future will use thx

acum o zi
by Ross

5 stars

Fast and efficient service

Fast and efficient service with good exchange rate. Delivery next day befor mid day. I highly recommend this company. I had to speak to them by phone...Read more

Fast and efficient service with good exchange rate. Delivery next day befor mid day. I highly recommend this company. I had to speak to them by phone prior to my order and found the staff to be both polite and informative.

acum 2 zile
by Otho Thompson

5 stars

This was my first time doing a foreign …

This was my first time doing a foreign currency exchange with an online company. Prior to this time, I had used my bank. The rates at OFX are very good,...Read more

This was my first time doing a foreign currency exchange with an online company. Prior to this time, I had used my bank. The rates at OFX are very good, and I received excellent support via telephone and email. The transaction is completed, the funds are where I need them to be in the amounts I expected, and I am completely satisfied. Thank you.


Mai multe comentarii

acum 2 zile
by Olele Lapuaho

5 stars

Very happy with their service

Very happy with their service. I will not use banks to transfer money overseas anymore.

acum 3 zile
by Szames Franck

5 stars

Excellent customer service, thanks

5 stars to OFX for their professional and excellent customer service (Special thanks to Rachael who help me each time I needed help). I will definetely...Read more

5 stars to OFX for their professional and excellent customer service (Special thanks to Rachael who help me each time I needed help). I will definetely recommend OFX.Everything is smooth. 0 star for the intermediary bank fee, I would like to understand what does an Intermediary bank do to charge this fee ?

acum 3 zile
by Andy S

5 stars

Great experience

Great experience and I'd use them again. Its a stressful time transferring money but it was quick and efficient and I thank them for that.

acum 3 zile
by Just Me

4 stars

Easy and pretty fast

Clear instructions to create transaction, transfer to OFX account was easy transfer to my US account was faster than I expected - thanks

acum 4 zile
by James

5 stars

Great experience

Great experience, first time user. Transfer was quick, inside 2 days. I would highly recommend OFX to anybody who wishes to transfer money and not have to...Read more

Great experience, first time user. Transfer was quick, inside 2 days. I would highly recommend OFX to anybody who wishes to transfer money and not have to pay the excessive fees charged by the banks.

acum 4 zile
by Raoul Dunk

5 stars

So easy

First time user. Very competitive rates and fees. Easy transfer via BPay to the overseas bank. Love it!

acum 4 zile
by Phil Kawaguchi

5 stars

professional and patient

professional and patient, everything was smooth and seamless

acum o săptămână
by David A Clayton

5 stars

I was a little skeptical dealing …

I was a little skeptical dealing outside of a conventional banking organization however, once I completed the OFX compliance requirements and compared...Read more

I was a little skeptical dealing outside of a conventional banking organization however, once I completed the OFX compliance requirements and compared exchange rates, I made my first international transfer without any issues. I am now completing my third (3) transaction and completely satisfied. Dave.

10.11.2017
by Tint Lwin Thaung

1 stars

No more business

It was horrible service that I received from OFX. I transferred money from Australia to Thailand to make credit card payment. Being a regional head, I...Read more

It was horrible service that I received from OFX. I transferred money from Australia to Thailand to make credit card payment. Being a regional head, I got to travel around the world and the last payment request I made from Myanmar while I was on business travel and the compliance team said that they can not accept that. If they can not accept, I should be told earlier before I paid my fund to OFX. Now after I made payment my fund to them, they said they can not transfer fund to my bank account in Thailand. It was ridiculous service and I took half day to get my payment refunded. I talked many unfriendly consultants (apart from Ms Kimberley Subanda) and they made all things to be more difficult. The first consultant who called me was the worst as she spoke with machine gun speed to non-english speaking customer. No more business with your company that invade the personal business of customer. SHAME to be with you for a while

09.11.2017
by Robert McKinlay

5 stars

They are a first class company.

They are a first class company to deal with. Swift and efficient with no hassle at all.

09.11.2017
by Ray

5 stars

great service

great service, kept updated throughout thank you

08.11.2017
by Karl P Blom

5 stars

Used OFX previously with no issues

Used OFX previously with no issues. They are reliable and transfer was quick. I was more than pleased with their service.

07.11.2017
by Julia Walsh

5 stars

The Best

Great rates, great service, courteous and helpful staff.

04.11.2017
by Tony Cox

5 stars

Great service

Great service - easy to set up and use

03.11.2017
by Florian Muggli

2 stars

OFX is expensive, not transparent and very slow

In short: OFX is expensive, not transparent and very slow I compared OFX and TransferWise and originally thought OFX had the better offer. I started a...Read more

In short: OFX is expensive, not transparent and very slow I compared OFX and TransferWise and originally thought OFX had the better offer. I started a transfer with OFX and was shocked when I saw they added a hidden fee of CHF 20. They said it's an intermediary fee (was not shown anywhere on the screen before I hit submit, hence very unfair and not transparent). The next day, I set up an account with TransferWise and transferred the same amount (USD 1000 to CHF). TransferWise was much faster (one business day vs. five business days). I got CHF 25 more credited to my account via TransferWise, that's about 2.5%... OFX was a huge disappointment, TransferWise a very positive surprise.

03.11.2017
by Manolis Papaspiros

5 stars

Great first experience.

I recently registered with OFX for the first time to transfer a large sum of money from Australia to Greece. My initial apprehension was quickly...Read more

I recently registered with OFX for the first time to transfer a large sum of money from Australia to Greece. My initial apprehension was quickly dissipated by the high level service, communication and professionalism I received from OFX. I would unequivocally recommend OFX.

03.11.2017
by Alan Lilley

5 stars

First Class service.

First Class service.

03.11.2017
by Richard

5 stars

Very good service

Very good service

01.11.2017
by Thomas Copp

5 stars

Great service

Transferred GBP to AUD, did it at 10pm on a Monday, was in my Australian account by 11am the next morning. Was worrried I'd screwed up so called them up,...Read more

Transferred GBP to AUD, did it at 10pm on a Monday, was in my Australian account by 11am the next morning. Was worrried I'd screwed up so called them up, great customer service, guy on the phone was great help, gave me a very good rate aswell!

01.11.2017
by Graham Stanley

5 stars

Very pleasing

Was a little nervous about “trusting” our money to other than a bank, but the whole transfer experience was very transparent, plenty of staff...Read more

Was a little nervous about “trusting” our money to other than a bank, but the whole transfer experience was very transparent, plenty of staff available on the phone to answer queries, the extra value achieved by using OFX, rather than the bank will come in very useful. Definitely recommend

01.11.2017
by Jim Bundren

1 stars

sent money not recieved

Sent m,oney on the 20/10. Still has not gone into recipients account, now the 31/10 OFX cant tell me why, they were supposed to send me another email and...Read more

Sent m,oney on the 20/10. Still has not gone into recipients account, now the 31/10 OFX cant tell me why, they were supposed to send me another email and still have not

01.11.2017
by Chris Sylvester

1 stars

After 6 days since being told that the …

After 6 days since being told that the funds were in the recipient's account the funds had still not been recieved. A day after querying this with...Read more

After 6 days since being told that the funds were in the recipient's account the funds had still not been recieved. A day after querying this with customer service I have still to teceive a response. Unfortunately this review process didn't permit awarding zero stars.

31.10.2017
by Tony Butcher

5 stars

New Customer

This was the first time I used OFX. It was really easy with good exchange rates and their was a person to help at the end of a phone if needed. Thank you.

31.10.2017
by Eileen Bedford

5 stars

I have used this company for quite a …

I have used this company for quite a while on a frequent basis. I have found the whole process to be seamless and hassle free. When I have wanted to...Read more

I have used this company for quite a while on a frequent basis. I have found the whole process to be seamless and hassle free. When I have wanted to speak to someone they are accessible on the phone and always deal with any queries promptly and go out of their way to do this. I find their rate is the best and coupled with their excellent service, they are in the best in the market. I would highly recommend them.

31.10.2017
by Bernhard

2 stars

First bad experience.

Dear Sir / Madam, Your email from this morning 30.10.2017 Quote: “Now that your first OFX transfer is complete” My answer: Deal confirmation date...Read more

Dear Sir / Madam, Your email from this morning 30.10.2017 Quote: “Now that your first OFX transfer is complete” My answer: Deal confirmation date 20.10.2017. The funds are still not in my account. So the transfer is not complete. Quote: “We believe that our expert staff, competitive exchange rates and speedy delivery of funds are all pretty great.” My answer: The maturity date was shifted day by day without any information to me. Only after a phone call from my side, it turned out that due to additional bank charges not known to me the transfer was blocked without any information to me. End of the day, sorry to say I’m not happy at all. Again the funds are still outstanding. Comparing your rates with other services I do not agree that your rates are very competitive. Bernhard

31.10.2017
by John

5 stars

Absolutely brilliant service

Absolutely brilliant service, funds arrived on time as quoted.

31.10.2017
by Y M

3 stars

Successful and trustworthy, but lacking in customer service and speed

I was impressed by the ease of access, 24/7, and the multiple options to get the most competitive rate (including their willingness to beat a competitor...Read more

I was impressed by the ease of access, 24/7, and the multiple options to get the most competitive rate (including their willingness to beat a competitor quote I provided). I was extremely underwhelmed by the speed of the transfer, particularly due to the inconsistent support experience I received. When I initially called in, I was told 2 business days to clear, then I called back over two business days and they told me 3, then I was told since the rep was in Australia it would actually clear next business day Australia time, then I called a rep in San Francisco who was able to expedite it to SF time. For a global company that deals specifically with international transactions, ta lack of familiarity or consistency with timezone is not something I'd expect from your reps, especially if they're distributed internationally. It took about 8 business days in total from initialization to deposit in the account, and I had to contact support 5 different times for 5 different answers along the way. That said, they are a trustworthy company with decent processes, and you can get a hold of them - just make sure you take your time to triple check anything a rep tells you...in fact I'd call back and make sure you get the same answer from a second rep.



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Date cheie despre OFX

Informații serviciu

Durata pentru deschiderea unui cont -
Sumă minimă -
Sumă maximă -
Limbi disponibile
English
Transferuri personale Da
Clienți persoane juridice Da
Contracte valută avansate Da
Documente necesare -

Informații companie

Tipul furnizorului de servicii Foreign exchange companies
Activ începând cu: 1998
Sediul central Sydney, Australia
Reglementat de către ASIC

Informații de contact

Contactare asistență -
Ore serviciu -
Twitter @OFX_OZ
Facebook ofx
Youtube OFX-it


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