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641 evaluări ale clienților cu privire la Natwest - Trustpilot


03.02.2018
by Saina Behnejad

1 stars

Just the worst customer service

Just the worst customer service. I've had accounts with them since I was a child and my mum set me up my first account. But they are just terrible. Stupid...Read more

Just the worst customer service. I've had accounts with them since I was a child and my mum set me up my first account. But they are just terrible. Stupid supposed misunderstandings, pointless 'I'm sorrys' with no explanation for how they can get such basic things wrong, staff are nice but useless. After 20 years I'm leaving. Good riddance.

02.02.2018
by rob

1 stars

Useless

Useless. phoned 3 times today to speak to someone, just got hold music then the chat thing was a waste of time. Because of this a direct debit has come...Read more

Useless. phoned 3 times today to speak to someone, just got hold music then the chat thing was a waste of time. Because of this a direct debit has come out that shouldn't and it will be too late to reclaim. Shoddy! changing banks. crap service!

25.01.2018
by Sian Williams

2 stars

Fraud: No access to online banking or card after 2 months!!

Natwest - I can't wait to leave this bank!! Had difficulty with getting a new bank card and any access to online banking after a fraud case on the...Read more

Natwest - I can't wait to leave this bank!! Had difficulty with getting a new bank card and any access to online banking after a fraud case on the account. People in branch lovely. However, I was referred to a general customer (un)service line appauling as I rang twice and waited for 40 mins both times until the line was CUT OFF and NO ANSWER!!. 2 months on I still have no bank card or access to online banking!! Now referred to complaint handling, to see how they handle the issue before it goes further.


Mai multe comentarii

02.02.2018
by MB

1 stars

Terrible service

Terrible service, you just cant get through to them - now thats helpful banking!!!

02.02.2018
by Nic Jefford

5 stars

Having issues with my bank card and my …

Having issues with my bank card and my online account had expired. Tried the online chat and got the most helpful person ever! Ashutosh was amazing. So...Read more

Having issues with my bank card and my online account had expired. Tried the online chat and got the most helpful person ever! Ashutosh was amazing. So helpful and really polite. Would recommend the online chat. Literally sorted within 5 mins.

01.02.2018
by Ben

1 stars

Terrible service and the online help is …

Terrible service and the online help is polite but unable to do anything useful

01.02.2018
by Ninah

1 stars

Very unhelpful!!

Very unhelpful!!! Stupid online services! Trying to transfer money to my other acct but always in error when doing it in my handset. Tried to do it on...Read more

Very unhelpful!!! Stupid online services! Trying to transfer money to my other acct but always in error when doing it in my handset. Tried to do it on laptop only to find out it was frozen as its been used in other device!!!

31.01.2018
by Gary

1 stars

THIEVES! FRAUDSTERS!!!!!!!!!!!!

Absolute scum! You are worse than the thieves that frauded my account! Absolute disgrace, please people steer clear of this bank! They are not for...Read more

Absolute scum! You are worse than the thieves that frauded my account! Absolute disgrace, please people steer clear of this bank! They are not for customers! They do absolute nothing to help customers who’s account has been frauded! Anyone can fraud documents and this sad excuse of a bank goes in favour of thieves! BE VERY AWARE! CHANGE BANKS LIKE I DID Thieving Scum!

29.01.2018
by Sagar

1 stars

never works when you need..main …

never works when you need..main personal banking logon page tries to fire doubleclick tags which takes ages blocking user from accessing the page. the...Read more

never works when you need..main personal banking logon page tries to fire doubleclick tags which takes ages blocking user from accessing the page. the page becomes unresponsive with the only alternative is to kill the page and think about switching to other bank..

28.01.2018
by Lukas Grib

1 stars

The worst bank in the UK

The worst bank in the UK, huge charges and fees.. They were deliberately decreasing my credit score , never offered any extras or better products.. In...Read more

The worst bank in the UK, huge charges and fees.. They were deliberately decreasing my credit score , never offered any extras or better products.. In five years i paid 1200 pounds charges and fees and had no service at al!l Avoid Natwest!

28.01.2018
by Martin S

4 stars

Never had a problem though I have had …

Never had a problem though I have had with other banks. Staff at Kirkby in Ashfield and Sutton I Ashfield always 5 out of 5. Long wait though on phone to...Read more

Never had a problem though I have had with other banks. Staff at Kirkby in Ashfield and Sutton I Ashfield always 5 out of 5. Long wait though on phone to customer services however replacement card delivered within 36 hours. Not bad because having worked in the industry i know how influential people's accounts used to be fast tracked by some banks.

27.01.2018
by Mrs J Robinson

1 stars

Sadly Customer Service no longer exists …

Sadly Customer Service no longer exists at Natwest. Too interested in profit, targets, and their own rules regardless of FCA mortgage porting rules. ...Read more

Sadly Customer Service no longer exists at Natwest. Too interested in profit, targets, and their own rules regardless of FCA mortgage porting rules. Passed from pillar to post, incorrect information given and not even able to actually book an appointment with a person in branch face to face without various requirements being met first and some of those incorrect. Terrible mortgage wise :-( even after being a customer 30 years.

26.01.2018
by Tracey Franklin

1 stars

What has happened?

What has happened? No replacement cards once expired, nice refurbished branches but no staff, customer of 25yrs and this is the worst it has ever been.

26.01.2018
by Liz

1 stars

Holt branch Norfolk!

Holt branch Norfolk....stupid little man working there wasn’t going to let me put cash into my husbands account today as we were required by law to have...Read more

Holt branch Norfolk....stupid little man working there wasn’t going to let me put cash into my husbands account today as we were required by law to have a paying in book! Took the cash anyhow but just kept lecturing me about it! What an idiot!

26.01.2018
by Steven

1 stars

Natwest are terrible

Natwest are terrible, they are always doing maintenance and the app is down, especially on pay day, they love to do it then. ive been with them for years...Read more

Natwest are terrible, they are always doing maintenance and the app is down, especially on pay day, they love to do it then. ive been with them for years and still they leave me on their worst account with no chance of an overdraft despite me having an average credit rating. Terrible terrible bank, highly reccomend going elsewhere

25.01.2018
by NP

1 stars

'We are what we do'.............

'We are what we do'............. .............Lets shut all the local branches so you have to travel miles to see anyone. Thanks, thanks for that. My...Read more

'We are what we do'............. .............Lets shut all the local branches so you have to travel miles to see anyone. Thanks, thanks for that. My previous review was 5* but now the Bank is no use to me, I will be leaving.

25.01.2018
by karen bruce

1 stars

I've tried to switch my joint account …

I've tried to switch my joint account to NatWest under the £125 incentive scheme. They have asked my partner and I to upload copies of our passport id....Read more

I've tried to switch my joint account to NatWest under the £125 incentive scheme. They have asked my partner and I to upload copies of our passport id. They accepted my partner's photo id (which wasn't that clear) but mine which I've done on a clearer resolution they keep on rejecting! I rang customer services and they said take the passport into your local branch. I did and a very unhelpful woman (Weymouth branch) said they couldn't do anything about it! Something about they couldn't access me on the system (she didn't even try).So customer services apparently sent me on a wild goose chase. The woman in the bank did nothing to encourage new customers...she couldn't have cared 2 hoots! I use to be a member of NatWest several years ago, in fact I was a customer for over 20 years. The customer service has definitely gone downhill. My passport photo is apparently good enough for the government and passport control but not for NatWest!

24.01.2018
by Peter Tanner

1 stars

Bad Banking

My wife and her cousin had to set up an executor account at the Basildon Branch of NatWest. They arrived about 3pm and were seated in a private room. The...Read more

My wife and her cousin had to set up an executor account at the Basildon Branch of NatWest. They arrived about 3pm and were seated in a private room. The person then left to photocopy the required documents. After 15 minutes my wife had to go looking for them. She found another member of staff who then found the missing member of staff. He then came back and asked if they could come back another time as he would not be able to deal with it. After some time the manager arrived and dealt with setting up the account. After profuse apologies they eventually left the branch about 5.20pm. The service given was extremely poor, reinforcing the poor reputation of banks generally.

23.01.2018
by Bethany

1 stars

It’s a shame there isn’t a 0* option

Absolutely disgraceful bank. Tell you completely wrong information about important things. You get passed from department to department and no one seems...Read more

Absolutely disgraceful bank. Tell you completely wrong information about important things. You get passed from department to department and no one seems to know how to do anything. They are quick to take a payment of £230 that had already been paid early and take it AGAIN but they couldn’t refund it for 5 days yet they took it within minutes when I made the first payment early. They send you letters that are completely wrong! And then tell you to ‘just ignore it, it’s automatic’ staff are rude. The woman asked if I had my bank card on me and I knew she would ask for the last 4 digits and expiry date as I have had to call far too many times for all the wrong reasons so I know the DPA process off by heart. I proceeded to give her the last 4 digits and she said she would need to end the call as I ‘offered information’ even though it would have been her next question. To have to call back and stay on hold for another 20 minutes. And don’t bother putting a complaint in as Karen from the complaints department can’t even call you back with a resolution! At least HSBC know how to treat their customers.

21.01.2018
by Rachel slide

1 stars

Awful bank

Awful bank, lied to, manger lied to me. 2 months to get a bank card to me of which it’s still not here asked me to come down for a private meeting ring...Read more

Awful bank, lied to, manger lied to me. 2 months to get a bank card to me of which it’s still not here asked me to come down for a private meeting ring the doorbell stood outside for 15 minutes in the pouring rain and no one game would not recommend this bank to anyone run by people who haven’t got a clue

20.01.2018
by Mike Weston

1 stars

I used to work for Natwest

....................

20.01.2018
by Imran ul Haque

1 stars

The worst bank that I have ever …

The worst bank that I have ever experienced! I have a business account with them for a few years and to save myself of the hassle of moving account, I...Read more

The worst bank that I have ever experienced! I have a business account with them for a few years and to save myself of the hassle of moving account, I stayed with them but now I have to bite the bullet and say goodbye forever! Staff are rude and seems to have no care for the customers, security checks on every time your call is transferred to the next person, calls go in circles, waste of time and frustration!

20.01.2018
by Nicholas Sans Pasty

2 stars

Tried to open an account and was given …

Tried to open an account and was given different information on several occasions. Then the last time the assistant accidentally kept one of my items of...Read more

Tried to open an account and was given different information on several occasions. Then the last time the assistant accidentally kept one of my items of ID and gave me a sheet with information meant for staff instead. It had several spelling and grammatical errors. It could just be our local branch that's like this but it didn't fill me with confidence so will try another bank.

18.01.2018
by Corin Netherwood

1 stars

Appalling customer service

Customer service is the most appalling & costly experience ever! after at least a dozen phone calls and all giving different answers & reasons, 2...Read more

Customer service is the most appalling & costly experience ever! after at least a dozen phone calls and all giving different answers & reasons, 2 months later! still can’t give me the online banking service I’ve had for years. Will be going elsewhere with business accounts and all family’s bank accounts ASAP.

16.01.2018
by Gareth

2 stars

Friendly employees, and absolutely no ability to help you

In a lot of ways Natwest is a stereotypical bank. You ask for something seemingly mundane, they put you on hold and then declare they can't do it. There...Read more

In a lot of ways Natwest is a stereotypical bank. You ask for something seemingly mundane, they put you on hold and then declare they can't do it. There is no flexibility, the friendly employee's commiserate with you and say "I'm sorry we can't do that, I don't know why". Today was the 4th time they said something like that to me, forcing me to go to really ridiculous lengths. I will never make another account at Natwest. This is my first corporate account, and I have been really shocked at the incredible inflexibility. Again and again I'm forced to bend over backwards to solve something that seems trivial. I would strongly advise everyone to not make a bank account here, it's not an organisation you want to have to deal with.

14.01.2018
by Ben F

1 stars

Really dissappointing

Really dissappointing, took my my son to open his first bank account, went to the High Wtcombe branch and was greeted by a nice lady, asked to wait which...Read more

Really dissappointing, took my my son to open his first bank account, went to the High Wtcombe branch and was greeted by a nice lady, asked to wait which was fine. Was called in, there was no communication about the account only asked how old my son was, account not explained just printed out forms to sign, really uneventful and felt anti climatic as my son was really excited about his first account. My son wasn't even spoken too, a real shame! Felt like the bank scene from Mary Poppins!

14.01.2018
by Mcdonovan

3 stars

No customer loyalty and poor service. However their account security is excellent

I have been with NatWest since I was 14, and previously had a loan with them which had been paid in full and without any issues. However my credit score...Read more

I have been with NatWest since I was 14, and previously had a loan with them which had been paid in full and without any issues. However my credit score plummeted after I lost my job and couldn’t make appropriate arrangements with my creditors at the time. When my financial situation improved I was hoping to get a debt consolidation loan but was rejected immediately. I have applied 2 more times over 5 years and have been turned down again. Two decades of a good relationship with my bank apparently don’t have anything to do with the decision to lend to me, they just make a cold and impersonal evaluation and run with it. However the security of my account has been excellent, I nearly became a victim of fraud a few years back with a fraudulent company taking small amounts of money from my account which were increasing slightly each time. NatWest recognised the transactions might be fraudulent and stopped the payments. They also notified me, cancelled my debit card and put my account on fraud alert which was a huge help as I could have lost a lot of money if NatWest hadn’t responded so quickly.

12.01.2018
by MFM

2 stars

Blame RBS not Natwest

Blame RBS not Natwest. I have been a customer of NW since 1987. Until 2000 they were brilliant. From the time of the takeover by RBS it has been...Read more

Blame RBS not Natwest. I have been a customer of NW since 1987. Until 2000 they were brilliant. From the time of the takeover by RBS it has been constantly abused to the point that now almost nothing is left of the original bank bar its name. Its really sad as it used to be so good. Now even the IT systems are chronically bad as well. Recently in separate unrelated incidents both my wife and son have suffered from the same Denial Of Service vulnerability on their accounts. It appears systems in south east asia are trying brute force attacks on Natwest customers online banking accounts. They don't have to be successful as just 3 failed attempts is enough for NW to block the account even though the originating IP is on the other side of the world. The upshot is that many many NW customers are being locked out of their accounts even though the "sniff" attack failed. NW are denying this vulnerability and refusing to admit the source is in the far east. One of their customer advisors let the fact slip when we were trying to hasten the unblocking of my wife's account. Then later this was denied. The account was locked for a week. The same thing happened to my son a week ago and he has yet to successfully get NW to unblock his account even though they have admitted it wasn't him. What do you do with a bank like this that puts itself so far above its customers that it doesn't care whether they are unable to access their money for long periods ? My son hasn't been able to pay his rent or get to work. His car is out of petrol and he is down to £9 in his pocket after over a week without any account access. I wont even go into the Indian call centre fiasco. That was what finally caused me to go along with all local branches closing down. The answer is simple. As soon as you can walk away. Close the account. Go to another bank. That's the only thing NW will pay attention to.

11.01.2018
by mark

1 stars

This particular bank is part operated …

This particular bank is part operated or owned by the Royal Bank of Scotland who if you read their reviews are a totally unprofessional company who dont...Read more

This particular bank is part operated or owned by the Royal Bank of Scotland who if you read their reviews are a totally unprofessional company who dont know what theyre doing. Now this particular is bank operated on all the same principles or unprofessioanlism as RBS and has a habit of randomly sifting through accounts conducted in a perfectly good and legal manner and then closing them purely for the sake of it and unreasonably refusing to give references, even though the customer has done nothing wrong whatsoever and is a perfectly good customer that other banks would be only too happy to take on. They allow you to withdraw any funds under such circumstances and remain polite when you go in the branch. Now Im not saying the staff who take the decision to close your account are stupid, unintelligent or anything like that, I am just simply trying to say that they are complete bafoons who ought to be put in a mental hospital

11.01.2018
by Darren Upton

1 stars

Wouldn't touch with a barge pole

Account was opened just a few months and during that time they blocked the account twice for suspicious activity (i.e. me putting some funds into my SIPP...Read more

Account was opened just a few months and during that time they blocked the account twice for suspicious activity (i.e. me putting some funds into my SIPP and paying a couple of guys for some building work) and then subsequently closed the account the day before Christmas, leaving me with no bank account during the festive period. Even now (10/1/2018) the funds that were in that account have not been transferred to my new account (held elsewhere) despite being told that would take 5 days to receive the funds. So these funds have been locked up over the whole of the festive period, thanks for that NatWest! This bank historically hava a reputation for poor customer service. To be fair, the staff I've spoken to have been quite helpful, it's the processes and systems in place that are complete cr@p. The bank is rotten to the core and will never be back despite being a former customer of their private banking arm Coutts. Getting through to their customer service teams is a task in itself, be prepared to wait on hold for 30 mins at a time. Not sure if the problem is lack of staff or just too many customers calling with issues, either way it's unacceptable, bad management and a shocking company to deal with. STAY WELL AWAY FROM THIS BANK



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