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355 evaluări ale clienților cu privire la Halifax - Trustpilot


acum 14 ore
by Paris

1 stars

Halifax are constantly destroying …

Halifax are constantly destroying people’s lives by charging people with no money fees. It isn’t right to charge someone money for not having money....Read more

Halifax are constantly destroying people’s lives by charging people with no money fees. It isn’t right to charge someone money for not having money. There is no logic. They use our money for investments and give us no compensation, instead they treat us badly. They talk over customers and treat us as if we are nothing. METRO bank is the future. They actually care about their customers. I have been a loyal customer of Halifax for 7 years and they charged me £150 for not having money and when my friend sent me £50 to bath and eat they took the money even though they are a million dollar company. They only way to stop this is to boycott Halifax and all Rothschilds banks. Customer service and reputation should be everything. Before this review they had 1.7/5 and that says enough.

acum 3 zile
by S Hills

1 stars

Our mortgage term was coming to an end …

Our mortgage term was coming to an end so I went online and went through the online process. All great I thought. It came to paying what should have...Read more

Our mortgage term was coming to an end so I went online and went through the online process. All great I thought. It came to paying what should have been the new mortgage amount it remained the same. I phoned (waited over 30 minutes) and was told that Halifax had not receive the documents?? I had sent them back, but who knows where they ended up. I then refilled in the documents and sent them off. I just phoned today (waited 26 minutes) to double check everything had been received as the new rate was not showing online. This mess up by the bank has cost us £100 but do they care. I used to like Halifax but I would happily change to another bank after this fiasco.

acum 5 zile
by Anj Popat

1 stars

Awful unethical bank

Awful unethical bank ! Do not recommend Have trusted them with my banking and insurance needs for last 30 years. Realised recently that my home insurance...Read more

Awful unethical bank ! Do not recommend Have trusted them with my banking and insurance needs for last 30 years. Realised recently that my home insurance is a complete rip off - my total buildings and contents has gone from £18 per month on 2012 to over £40 per month as I took my eye off the ball. This is almost £500 per year compared to open market rates of £170 per year. Almost 3 times over ! Please please check your insurance and anything else that is purchasable in he open market. I have overpaid almost £2000 in 5 years. Totally dodgy dealing on Halifax part !


Mai multe comentarii

acum 6 zile
by Marta Cuenca Sánchez

1 stars

Nightmare

I never thought I would be able to have such a bad experience with a bank. nightmare. They opened an account for me, and once I have it and I gave my...Read more

I never thought I would be able to have such a bad experience with a bank. nightmare. They opened an account for me, and once I have it and I gave my details to get transfers and do my stuff and GOT PAID, they block the account and will not let me take my money out. Not even one pound, MY MONEY. With my ID and every thing, in the branch. Because they say someone has decided that my letting agreement was not enough proof of adrees and they needed a bill. And since I do have all my bills included and that is not possible (as thew new when they opened it) I can not take my money, I can not eat, not any thing....CRAZY. 3 hours at phone, pasing me one to another. And then from 2pm to 5pm in the branch, same. They let me put money and do every thing but the with that data but they will not let me take it out with the same.

acum 6 zile
by Alastair Davies

1 stars

Can't believe this bank

Can't believe this bank. Everything is hard work. I have \ had bank accounts with First Direct, Santander, TSB and Nationwide. I am being told that it is...Read more

Can't believe this bank. Everything is hard work. I have \ had bank accounts with First Direct, Santander, TSB and Nationwide. I am being told that it is healthy to keep moving your accounts around every couple of years. The offer of transferring your account to Halifax for £125 incentive just isn't sufficient. I decided to switch my account to Halifax and now all I want to do is switch it back to TSB as quick as possible. Instead of talking to you they suspend your account as they have a spelling mistake in the address. The branch staff take great pleasure in saying they can't help you. Don't even tell you to ring a particular number just answer we can't help you. When you get through to their online help desk they tell you to go to your branch! I think that I might open up an account with First Direct again as I rate them higher than any other bank.

09.10.2017
by Holly

1 stars

Fraud service totally unreliable

Called today after checking my account and finding an N/A balance on all of my accounts with Halifax. I immediately rang the fraud department in a panic...Read more

Called today after checking my account and finding an N/A balance on all of my accounts with Halifax. I immediately rang the fraud department in a panic and went through all the security checks with a staff member. At one point I asked if there were technical problems on the site, to which the adviser stated that they could neither confirm nor deny that it was just a glitch, adding to my worry. When I stopped the security checks to ask if I had the right number (if the line was genuine, understandable in this situation) the adviser took offense and rudely ushered me off the line, suggesting that I call the number on the back of the card, which was not 24 hours! I cannot believe how unsympathetic the fraud service was to a customer fearing that their accounts had been drained. It was only after I checked the right section of the website I found out it was a maintenance issue, at no point did Halifax inform me of this!

07.10.2017
by PGC

5 stars

Brilliant account options

Brilliant account options. Especially their Reward account & Ultimate Reward account! Great returns. Better than Lloyds. Glad we switched!

07.10.2017
by Luke

1 stars

Terrible couldn’t even open the account …

Terrible couldn’t even open the account took 3 weeks card never came. Staff rude and unhelpful! Just don’t

07.10.2017
by Lynne Waters

1 stars

After 30+ years I am wanting to move …

After 30+ years I am wanting to move elsewhere problem with Ebay account. They initially were really good and refunded the money. They now want to take...Read more

After 30+ years I am wanting to move elsewhere problem with Ebay account. They initially were really good and refunded the money. They now want to take it back. The letter I received basically branded me a liar. Phone the helpline, hmmm. Somewhere in the Philippines I think, difficult to understand. Suggested I could go to the Ombudsman. Thanks for nothing

07.10.2017
by Rachel

5 stars

Never had a problem with them and love …

Never had a problem with them and love that they reward you.

05.10.2017
by carol brown

1 stars

Absolutely shocking!

Absolutely shocking!! Tried to open a bank account,went into branch to be told I would have to make an appointment to make an appointment!! sat waiting...Read more

Absolutely shocking!! Tried to open a bank account,went into branch to be told I would have to make an appointment to make an appointment!! sat waiting for ten minutes whilst staff were wandering about only to be told there were no appointments to open an account for 3 weeks!!.Went across the road to the Nationwide where their customer services were absolutely brilliant!! Opened an account with no trouble at all,was even offered coffee!! Rang Halifax customer services to complain and they just cut me off mid sentence after waiting 20 minutes for them to answer the phone!! Absolute joke I would recommend avoiding them at all cost.

04.10.2017
by Julie White

1 stars

Worst building society ever

I was with the Halifax for my mortgage for 20 years. The worst experience ever. Firstly I was sold an endowment for my house. Several years down the line...Read more

I was with the Halifax for my mortgage for 20 years. The worst experience ever. Firstly I was sold an endowment for my house. Several years down the line the endowment wasn't working was sold an isa, a few years down the line this wasn't working either. It became apparent I was paying life insurance I'd never asked for, I took this up with Halifax on numerous occasions, no joy. I came in the branch in billingham to talk about releasing some equity in 2011 to be told by an advisor who chewed on sweets the whole time my house was only worth £50,000 even though I knew my house was worth £90,000. I complained but heard nothing. Just a total shambles, admit your mistakes, pay for them and move on. I'm glad i'm now with the Coventry and couldn't be happier, I hate the Halifax and couldn't wait to leave

03.10.2017
by Cannygranny

1 stars

Trying to close my Halifax ISA account …

Trying to close my Halifax ISA account and transfer the money to my Halifax current account. Jump through the hoops online, get to last page, computer...Read more

Trying to close my Halifax ISA account and transfer the money to my Halifax current account. Jump through the hoops online, get to last page, computer says 'no', must either fill in the form and post it off, or phone. Look at form, right at the bottom says closing the account needs to be done by phone. Phone several times during the day, each time I get a "high demand, 20 minutes wait"' recorded message. Oh, what a coincidence! - I really really hate being lied to, even by a robot. Anyone would think that Halifax know their interest rates are rubbish, and are making it as difficult as (in)humanely possible to close the account. Next step - off tomorrow to their local branch to tell it like it is (but then I think the poor saps who work there know already). Customer service - somewhat South of Ryanair! Beyond abyssmal.

30.09.2017
by Neil

1 stars

Garbage

Garbage. Always mess up my accounts. I came back because I like the mobile banking app. That's the only good thing. You soon realise it's not worth it...Read more

Garbage. Always mess up my accounts. I came back because I like the mobile banking app. That's the only good thing. You soon realise it's not worth it hello first direct

30.09.2017
by Gareth

3 stars

Customer for 10 years with only one …

Customer for 10 years with only one problem. 10 years of loyalty and i've only experienced one issue, when they cancelled my card after a suspicious...Read more

Customer for 10 years with only one problem. 10 years of loyalty and i've only experienced one issue, when they cancelled my card after a suspicious payment and wouldn't re-open the account, despite me warning them prior to my trip. I ended up missing my flight as i couldn't pay for transport, and had to wait several days for a room-mate to send my credit card from the UK. I was left nearly £1000 out of pocket (which is ironically more than my account held when halifax closed it) and nearly lost my job as a result of the delay. The suspicious payment was a result of me ordering something online to my UK address :S Along with the above they have terrible interest rates, but the online banking is easy to use and the branches are pretty helpful.

29.09.2017
by Susan Moore

1 stars

APPALLING AND IN-EFFICIENT SERVICE BY HALIFAX ON-LINE.

On 27th September I spent an hour opening an on-line ISA SAVER account with Halifax. I received two emails advising me that the account had been opened...Read more

On 27th September I spent an hour opening an on-line ISA SAVER account with Halifax. I received two emails advising me that the account had been opened and giving me sortcode and Account number. The next morning 28/09/2017 I received a telephone call on my mobile from a lady who said she was calling to check my details, I beleve her name was Ingrid her tel.No. 08001697762, she explained that the account had been Set up in the wrong name and wrong address, but she couldn't explain why this happened ( my previous surname was SPOOR, previous address in 2010 was 10 PRIORY STREET GU147HX) She advised me to visit my local HALIFAX branch - Queensmead,Farnborough,Hampshire, she said that they would correct the incorrect name & address. I did visit the branch today and was told by the assistant that I needed to make an appointment and furthermore she didn't know why I was advised to visit the branch as they could not correct the name and address, basically she was most un-helpful (did not get her name). By now I had lost all confidence and asked this assistant to close the account 11 03 06 11705062 which she agreed to do. Altogether a very worrying and stressful experience - I think I will have to seek a more efficient and helpful Company to handle my savings . NIL OUT OF TEN HALIFAX !!!!!!

28.09.2017
by Stonis

5 stars

excellent bank

excellent bank, excellent team at romford branch.

27.09.2017
by Cody Gowe

1 stars

I am a very unhappy customer right now

I am a very unhappy customer right now. I have been banking with you Bank for 6 years and I must say your one of the worst banks for customer service...Read more

I am a very unhappy customer right now. I have been banking with you Bank for 6 years and I must say your one of the worst banks for customer service skills. I am in a dispute at this current time we’re I am being threatened and discriminated against for my illness.a person who suffers from anxiety and depression you making them low when your not listening to my complaint and your calling me a liar and threatening to close my account if I carry on to complain. Your over the phone staff are rude and unhelpful and. Don’t know which department to put you through and then you get put into a vicious cycle and kept on the phone to long. Your so called customer complaints management team. Call you liars and don’t want to help and they lie and say we have sent you a correspondence to your postal address and in fact I never receive them. They ask you how you would like to resolve this and you say what you would like from Halifax to fix the issue and then your penalised for what you have asked for and they send a generated letter out sometimes saying the case is closed and you will have to refer you Complaint to the Financial ombudsman service. You work on figures and you don’t want complaints to make you look bad so when you don’t like what is being said you try and fob them off with something else All the complaints mangers I have spoken to are unprofessional saki and unhelpful and tell you what you want to hear and not will happen. You get the same complaint manger I swear if you complain. Long waiting times on phones and long times waiting to be put through different departments. Under The Consumer Rights Act 2015 it states that a service should be carried out with reasonable care and skill, in a reasonable time you have not meet any of this and your Making my health worse by making it going on longer than expected.

26.09.2017
by Paul Broadley

1 stars

WORST BANK EVER

WORST BANK EVER! TOTALLY UNHELPFUL..NO APPOINTS AVAILABLE TO DISCUSS MORTGAGE.

24.09.2017
by Hashim

1 stars

I am very disappointed

I am very frustrated and disappointed with Halifax. I opened years back a saving account for my son, at that time it was Bank of Scotland. Years passed...Read more

I am very frustrated and disappointed with Halifax. I opened years back a saving account for my son, at that time it was Bank of Scotland. Years passed and my son grow up and start to save his pocket money on it. Then he opened a current account with Halifax as I advised him which is very regretable. When I went to them at Wandsworth branch with my passport and driving licence as a proof of my ID, so I can transfer the money to my son account as he went to the university, they refused , and said y id is not identical, even the person I met there treated me with a lot of disrespect and offered me a leaflet to explain how to complain . I left the branch angry angry and frustrated and regreting to have at all accounts in this bank , so please avoid

24.09.2017
by B.Morris

1 stars

Absolute joke. cant get online banking as nobody knows how it works

Absolute joke. got locked out of my online banking after changing mobiles. should just be a staight through process but their telepohone system auto...Read more

Absolute joke. got locked out of my online banking after changing mobiles. should just be a staight through process but their telepohone system auto attendant does not work properly so will not under stand codes which i have typed in! several calls made through to them, they do answer quickly but nobody has a clue on whats going on. called again today after recieveing the letter to get back online, the system was having issues apparently so was going to be transferred through and then the call drops, nobody cares to call me back. still sat here with no online banking.

24.09.2017
by Mr Muhammad Saeed

1 stars

Wish I could give zero stars

Wish I could give zero stars. Checked my credit card eligibility and result was 95% acceptance so I decided to apply for it. Completed the whole process...Read more

Wish I could give zero stars. Checked my credit card eligibility and result was 95% acceptance so I decided to apply for it. Completed the whole process and now i am stuck on processing application for about 30 minutes which says not to cancel or refresh the page as it could effect my credit rating. I tried to call the customer service to find out whats happening and the answering machine says 30 minutes wait before i can talk to somebody. Should I just stay in front of the computer for the rest of my life to see the decision or Just cancel? Come on Halifax i thought you were a big bank who would take matters seriously and actually care about the customers. Really disappointed and just canceled the application.

23.09.2017
by Deepanie

1 stars

I am very frustrated and annoyed with …

I am very frustrated and annoyed with Customer service experience I received today with Halifax credit card. The representative - Jack placed my card on...Read more

I am very frustrated and annoyed with Customer service experience I received today with Halifax credit card. The representative - Jack placed my card on ID verification simply because he has the power to do so. I was banking with Halifax with many years where my mortgage is with them too yet this mindless customer service agent Jack refused to proceed with balance transfer, his manner is appalling and not sure why he is still in the job. I demanded to speak to a Manager but they purposely did not transfer the call. Manager name is Sylvia and looks like she has no customer service skills to speak to a customer who has been treated badly by one of her colleagues. Someone in higher authority must find this Jack and Sylvia - my call to them was at 13:29 pm today and remove them from customer service as I do not wish another person being harassed by them in future. I do not want another person to go through the same hassle that I am going through with them.

20.09.2017
by Ross Johnson

1 stars

Genuinely horrific experience

Genuinely horrific experience. Their customer service is nonexistent, before you factor in the fact that Halifax are blissfully unaware of their own...Read more

Genuinely horrific experience. Their customer service is nonexistent, before you factor in the fact that Halifax are blissfully unaware of their own company policies, and how to do the most rudimentary things with an account.

20.09.2017
by David Doran

1 stars

They should spend more money on customer service instead of silly tv adverts

I took out a mortgage with the Halifax nearly 7 years ago, currently reviewing the options open to me as my fixed rate is ending. Please bear I mind I...Read more

I took out a mortgage with the Halifax nearly 7 years ago, currently reviewing the options open to me as my fixed rate is ending. Please bear I mind I have never missed a mortgage payment and have overpaid each month on average £300 in 7 years. One would think as a customer one would get treated better that I have been. All I wanted them to do was certify a copy of my mortgage statement and passport, it's against their policy apparently. Just being difficult. I have now phoned 3 times and spoken to 3 different people who were totally disinterested in helping me, seems there is a big training need there. Their current interest rates are poor so I am now re-mortgaging elsewhere and the Halifax are being so difficult. I actually called into the Prestwich branch 18 September, the lady on the customer service desk obviously didn't want to be there and was just full of attitude and didn't really want to help. All I can say is thank goodness I have options and taking my business elsewhere, my advice to anyone thinking of going with them their tv adverts are nothing like the service they deliver. My expectation as a customer is to get what I am paying for, nothing more or less, something they may want to sit down and think about. Oh ya, try phoning a branch, you get a message to say they are too busy and you get put through to a call centre so it is a complete waste of time phoning to start with, and of course try to speak with a manager, again another task.

19.09.2017
by Ann Evans

1 stars

Halifax's interest-free balance transfer is a SCAM!

In 2015 I took out a Halifax credit card in order to transfer some balances from other cards on their 36month interest free deal. Should have known it was...Read more

In 2015 I took out a Halifax credit card in order to transfer some balances from other cards on their 36month interest free deal. Should have known it was too good to be true! I have three credit cards, and I use them to obtain interest free balances - I have been doing this for several years and never incur interest charges as I either pay off, or transfer the amount of the promotional balance before it ends. I NEVER make purchases with these cards. I used also to have a fourth credit card that I used to make purchases in emergencies, transferring the balance from it to my other three cards every month on their (usually 12 months) interest free deals. In this way, although my income was very low (I was on pension credits having been married for 46 years to a feckless man) I managed to have a reasonable standard of living and paid no interest on my debts. I never missed a payment on anything. Having paid off a few hundred on my Halifax card, they offered me a new interest free deal (12 months) and I took it up because the repayments were slightly lower than my other cards. Altogether, I transferred £600 on a deal which was due to end in November of this year. I was confident I should be able to pay off this amount before I incurred interest charges. Soon after this I began a new life, and after 5 years in retirement (and poverty) I returned to work, and with help from my new partner began to pay off my debts. As each promotional balance drew to an end, I paid them off instead of transferring them. I"m proud to say that I reduced my debts by half within 6 months. Realising that my 12 months Halifax promotion was due to end in November, I decided to pay it off lest I overlook it, and invested £800 in August to that purpose. When I checked my latest statement, I noticed that the November promotions were unchanged - I still owed over £600, but the original balance (which still has 12 months to run before it incurs interest) had been reduced by my £800. This is not how it normally works, so I telephoned Halifax customer services feeling confident that this was a mistake, and would be rectified. I work hard for my money (as does my partner) and could not believe that it would be allocated in this way. The guy I spoke to said that there was no mistake, and that this is 'how it works'! I was stunned. I had invested £800 of our hard-earned dosh and was still going to be paying interest on £600 from November. The only way to escape the interest charges would be to pay off the total amount of £2,400! I pleaded with the guy, but he cheerfully assured me that this is how it works at the Halifax, and that he was 'only trying to help' though quite how he thought he was doing that I fail to see. Fortunately, I still have my other two credit cards, although I was well on the way to paying them off. I have now had to transfer my Halifax balance to them (incurring transaction charges, but I'd rather give them those than give the Halifax another penny!) on a 12 month promotional deal, by which time I fully expect to be debt free. The moral of this story is: If you sign up for Halifax's seemingly excellent balance transfer rate - READ EVERY BIT OF THE SMALL PRINT, and DON'T transfer any subsequent amounts otherwise, basically, you lose whatever is left of your 36 months interest free period. HOW CAN THIS EVEN BE LEGAL? The Halifax stinks! They are sly and underhand, and they don't give a damn. I was in tears (admittedly mainly of anger) but the guy stuck to his cheery 'I'm a customer service rep and I'm OK' attitude and more or less told me to suck it up. I will NEVER have any dealings with Halifax again. It has cost me £60 in transaction charges to be shut of them - but hell, it was worth it. That isn't the end of the story either. Having left my husband, I changed my name by deed poll, and my passport, driving licence, and everything else I own is now in that name - except my Halifax card. Why? Because although the passport office, the DVLA and every other organisation were happy to accept my change of name by post or internet, the Halifax insist that I visit a branch in person in order to change (back to my maiden name, so no big deal!) This I have been unable to do as my nearest branch is an hour away and I have been working all the hours, so the only time I can go there is when they are not open. Hence, every time I sign in to my credit card account, I am assaulted by my ex-married name, which offends me deeply. Just another thorn on the Halifax branch!

14.09.2017
by Joanna Field

1 stars

Well what can I say I DROPPED and …

Well what can I say I DROPPED and shattered my phone screen contacted halifax mobile insurance sorted easy brilliant . Had my phone Less than two weeks...Read more

Well what can I say I DROPPED and shattered my phone screen contacted halifax mobile insurance sorted easy brilliant . Had my phone Less than two weeks back screen developed dot crack lines across the screen called today as I HAVE NOT DROPPED BANGED THE PHONE and it's in a case spoke to a lovely lady who said I'd have to send off again and may be charged and another claim . Have to wonder are the gorilla glass screens fitted as to spec of the phone . This phone has had no drop pressure or bang so why do I have to MAYBE pay again and be classed as another claim and worst be without my phone for another two weeks Feeling frustrated with halifax.

14.09.2017
by Giles

5 stars

Excellent customer support

Excellent customer support. Credit Card unmatched for good overseas cash withdrawal.

11.09.2017
by Silvia

1 stars

The money from my mothers bank account …

The money from my mothers bank account seems to disappear.....my mother is a pensioner and she doesn't need that stress to have to chase HER money.

09.09.2017
by Chantelle Eleri Davies

1 stars

Terrible avoid them at all costs

Terrible avoid them at all costs. I opend a account with them the deal was there would be no over draft charge . They charge me to be over drawn. Why...Read more

Terrible avoid them at all costs. I opend a account with them the deal was there would be no over draft charge . They charge me to be over drawn. Why advertise it doesnt charge you with this account if you do ! Money takes days to leave your account from any shop, it doesnt even coming up in pending requests. The customer service is apalling. I will never return to halifax.



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