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5.332 evaluări ale clienților cu privire la FairFX - Trustpilot


acum 11 ore
by Steven

1 stars

Zero customer support stay away

I have a Euro card plus a dollar card I have made a terrible error on extending to a worldwide GBPound card The pin does not work and customer service is...Read more

I have a Euro card plus a dollar card I have made a terrible error on extending to a worldwide GBPound card The pin does not work and customer service is hopeless I am in Rio without the use of my FairFX card and the support I am receiving is zero On my return to the UK I will be cancelling all my cards these people are not worth dealing with

acum 11 ore
by Andrew Wilson

4 stars

Painles use in Singapore, NZ and Oz.

Operationally everything went completely smoothly. Card was issued in quick time, registration and starting use was easy. No issues in using card in the...Read more

Operationally everything went completely smoothly. Card was issued in quick time, registration and starting use was easy. No issues in using card in the countries we went to (Singapore, New Zealand and Australia). And I can finish off the balance in UK with minimal charge. I haven't directly compared exchange and usage rates but took the advice of MoneySavingExpert website which rates it highly.

acum o zi
by William Fraser

5 stars

Highly recommend

Highly recommend. Simple to use app, safe, secure, transparent. Used in many countries.


Mai multe comentarii

acum 2 zile
by Sandra Rodgers

4 stars

Money in the bank.

I first got the card as I was travelling through Europe, visiting various countries and didn't want to take lots of cash with me. I don't normally take...Read more

I first got the card as I was travelling through Europe, visiting various countries and didn't want to take lots of cash with me. I don't normally take 'package' holidays, since then I top up the card when the rates are high and it is like saving for my holidays. OK there is no interest gained but it's still money in the bank and no big outlay before going away. I like that I am kept informed of rate changes. the site is easy to navigate and my card is topped up very quickly.

acum 3 zile
by d may

1 stars

A rude experience from Fay today

A rude experience from Fay today - we have been a customer for many years and wished to add substantial funds to our account with them - only to be...Read more

A rude experience from Fay today - we have been a customer for many years and wished to add substantial funds to our account with them - only to be advised that because our card had expired a couple of months ago - we would have to pay £9.95 (our card was originally free); her attitude was extremely rude and unhelpful - so we asked to speak to a manager, and was just left holding on for 15 mins. So, we will close our account and go somewhere else. Following a call from Rosa - the matter was swiftly and efficiently resolved, thank you Rosa.

acum 3 zile
by John

5 stars

Excellent service

Excellent service

acum 3 zile
by Steve Rogers

5 stars

So easy to use

Very easy to top up and, in my experience, accepted everywhere. I also use it for foreign transfers which is just as easy. It only takes a couple of...Read more

Very easy to top up and, in my experience, accepted everywhere. I also use it for foreign transfers which is just as easy. It only takes a couple of minutes for regular payments.

acum 4 zile
by Frances Webb

4 stars

So easy to use and to top up currency …

So easy to use and to top up currency to the card whilst away. I have never had a problem. The only downside is the cost of drawing cash from machines.

acum 5 zile
by David Broomfield

5 stars

First class experience with Fairfx

First class experience with Fairfx. I use both the cards and the bank transfer services, both of which are excellent. Savings are significant and speed...Read more

First class experience with Fairfx. I use both the cards and the bank transfer services, both of which are excellent. Savings are significant and speed of delivery. I particularly like being able to monitor card expenditure in real time. On occasion I have had to speak to members of the FairFx team and on each occasion this has happened they have been professional, helpful and efficient. I have recommended Fairfx to a large group of friends and contacts. Long may this type of service last!

acum 6 zile
by Julie

5 stars

Love the exchange rate alerts.

Simple to use and I love the fact I get an e-mail to tell me when exchange rates are better. Much easier to use than the Post Office card I had before.

acum 6 zile
by Mrs Evelyn Grant

1 stars

My husband and I travelled to France …

My husband and I travelled to France on the 3rd October 2017 to celebrate our 40th Wedding Anniversary. We attempted to buy two return RER blue tickets...Read more

My husband and I travelled to France on the 3rd October 2017 to celebrate our 40th Wedding Anniversary. We attempted to buy two return RER blue tickets from CDG to Paris. We were to return to CDG airport on the 10/10/17 to travel back to Edinburgh. We experienced difficulties with the ticket machine at CDG. We attempted to buy these two return tickets three times at the machine but neither heard the tickets come out or saw the tickets come out. We were if the impression I was putting in the wrong card number. After three attempts we decided to go to the counter and bought two returns from the Gentleman there. We explained to him that we had difficulties purchasing these tickets and that we didn't think the card would work.He had no trouble and handed me the slip to sign and gave us the two tickets. We also needed to buy two carnets of tickets from him again without any issues. We realised a couple of days later that I was charged for all the three attempts to purchase at the machine. We didn't receive any of these tickets. This cost us over 120 Euros. We emailed Fairfx to look into it and also to dispute these transactions which they have done. We received 38 pages showing transactions which went through my card although I did not see or hear any come through in the machine. This was why we went to the counter to buy them. We are deeply upset by this loss which at the time weren't aware that we had been charged for the missing tickets. We do appreciate the machines have printed out the paperwork but we genuinely did not receive any tickets. The machine may have run out of paper to print these tickets. Although it was a Fairfx MasterCard they did not offer to return any money to us. We were charged four times but thought there was an issue with the card. Three months on they are saying that the SNCF had issued these tickets and that we ought to take it up with the company. There is no email address to claim back nor have we any tickets to claim back. Maybe they have some camera evidence to show we didn't collect these tickets. Can anyone suggest anything?

12.01.2018
by Mrs christine Lloyd

5 stars

Easy and Safe

Easy and Safe ! Use my card every time we go away and it’s easy to add money via the app on my phone

12.01.2018
by j healey

5 stars

My Fairfx card has worked efficiently …Easy and efficient

My Fairfx card has worked efficiently for me on 3 trips to the US. Saves carrying too much cash . Good exchange rates.

10.01.2018
by John Bailey

5 stars

Easy to use service

Easy to use service. Have recommended to friends and family

09.01.2018
by Moira Stewart

1 stars

Beware Of Hidden Charges!

I was in LA recently and used a FairFX USD card. The card is great for using in shops, restaurants etc. but not for getting cash from an ATM. All banks in...Read more

I was in LA recently and used a FairFX USD card. The card is great for using in shops, restaurants etc. but not for getting cash from an ATM. All banks in the US seem to charge $5 for using an ATM and with the FairFX charge of $2 it is quite expensive to withdraw money. In order to avoid these charges I withdrew money over the counter in the US bank as they do not charge anything for this on a preloaded card that is in their currency. I assumed therefore that I would not get charged for this transaction as I had checked the FairFX FAQs and there was no mention of ‘Over The Counter Charges’ but to my horror when I looked at my balance there was a debit of $7.50 for a ‘Comm: ATM / cash withdrawal’. When I queried this with FairFX I was told that that was the charge for withdrawing money over the counter. I said that I had checked the FAQs and it did not mention this only to be told that it is in the Ts & Cs of the Prepaid Card. Would it not make sense to amend the FAQs to reflect the correct charges? How are we to know that the FAQs don’t tell you everything. If I find what looks like a proper answer to my question in the FAQs I wouldn’t continue searching their site in case the FAQs were wrong. Is that not the point of FAQs! I did point this out to FairFX over a month ago and they said they would ‘keep a note of this feedback’. Not a lot of point if they don’t do anything about it as the FAQs have still not been amended. Anyway it is probably best to buy enough cash here before you go. FairFX also do not list the buy back/sell rates on their web site so to cash in the remaining dollars on my card at the best rate, I will continually have to keep phoning them to see what the rate is. I queried this with them as well and they said it was because it keeps changing - so does the buy rate and they manage to cope with that! Come on FairFX, you can do better than that!

07.01.2018
by Paul Skeet

4 stars

Simple, safe, secure

Simple, safe & secure - just how it needs to be!

07.01.2018
by Robert

3 stars

Lost your way.....

When you started you were very competitive however when taking into consideration your charges for using ATMs it’s not that great On the few occasions...Read more

When you started you were very competitive however when taking into consideration your charges for using ATMs it’s not that great On the few occasions that I have needed to speak to your staff, they have been good, once of course you can get through. Personally, I think that whilst you are grown you may have forgot the reasons why you got here in the first place RDS

07.01.2018
by Lisa Falk

2 stars

Not for travellers

FairFX are really hard to get hold of when there is a problem. My card was hardly working in any ATM in the Philippines, and I could never get through on...Read more

FairFX are really hard to get hold of when there is a problem. My card was hardly working in any ATM in the Philippines, and I could never get through on the phone to ask about it. My partners card stopped working completely in Malaysia and received an email days later saying that a new card can only be sent to his home adress in the UK. What use is that when you are traveling?

05.01.2018
by David Bytheway

5 stars

I have recently recommended the FairFX …

I have recently recommended the FairFX Euro card to a friend.

04.01.2018
by Anthony Bryson

5 stars

Thank You - Excellent Customer Service

I've used a FairFX Currency Card for 2 years now with no issues at all, during this time I've found that when I have had a query or recently when my top...Read more

I've used a FairFX Currency Card for 2 years now with no issues at all, during this time I've found that when I have had a query or recently when my top up payment was on hold due to a mistake by myself not informing them of address change, the customer service team was extremely efficient and helpful, especially when calling from aboard - your calls are answered asap by a agent and while dealing with my query advised of best ways to save money at ATM's. I was also impressed by the team on authentication checks minimising card fraud. The agent that dealt with all my queries was Mary Kelly - Thank you! Mr Bryson

04.01.2018
by Jerome Prince

3 stars

I don' like paying commission when …

I don' like paying commission when withdrawing cash from ATM s abroad This is not why I want the card. I would just be better off taking cash.

04.01.2018
by Veronica

5 stars

Best way for travelers

Not a lot to say, very convenient, good rates, flexible and no problems. Happy user

03.01.2018
by Robert Neiles

5 stars

Perfect dealings

Excellent rates given and always prompt with deliveries when required. Also the online transfers are outstanding.

02.01.2018
by Jan Breakspear

5 stars

Love the newsletters they are really …

Love the newsletters they are really informative. Just what we want at the present time

02.01.2018
by malcolm arrowsmith

3 stars

Too expensive compared with my credit …

Too expensive compared with my credit card - on holiday in Australia and New Zealand every purchase had a transaction charge. No advantage over my credit...Read more

Too expensive compared with my credit card - on holiday in Australia and New Zealand every purchase had a transaction charge. No advantage over my credit card.

01.01.2018
by Jennifer Watson

3 stars

I have a £ card and topped it up for a …

I have a £ card and topped it up for a visit to Australia. On my last transaction I got 500 dollars out of a ATM and was charged 3AUD which I thought...Read more

I have a £ card and topped it up for a visit to Australia. On my last transaction I got 500 dollars out of a ATM and was charged 3AUD which I thought was ok, but looking at my statement I was also charged £10 - 87 for this transaction by Fairfx. This I thought was very steep.

01.01.2018
by Ian Johnson

5 stars

One of the best currency cards out there

The most effective way to get the best exchange rate. I've been using the FairFX card for a couple of years now on my travels to France, Spain, Italy. ...Read more

The most effective way to get the best exchange rate. I've been using the FairFX card for a couple of years now on my travels to France, Spain, Italy. It works in all cash point machines I have tried, some automated toll booths, all shops and restaurants. The only problems I've found are with the pay at the pump fuel stations in France but it will work if they have a cashier. To get the best rates I wait for the British pound to hit high level against the Euro then top up the card. It is so easy to do with the FairFX app on my smart phone the transaction is immediate with the best tourist rate. FairFX typically alerts you when a decent rate is available also to make it easier if you don't monitor exchange rates daily. I highly recommend getting one of these especially with the British pound under pressure, you can get the best rate and lock it in onto the FairFX card saving a significant amount of money for your holiday months in advance. The app is so easy to use you can see the latest exchange rate, your account summary to see what is loaded and view a statement of all of your transactions. I highly recommend it!

01.01.2018
by David Burke

5 stars

Euro card excellent service highly recommended

I got a Euro money card in order to spend my sterling savings on the continent. So easy to use and to top up abroad online and to check purchases made and...Read more

I got a Euro money card in order to spend my sterling savings on the continent. So easy to use and to top up abroad online and to check purchases made and current balance. Excellent service. Decent rates too. Highly recommended.

01.01.2018
by K Webb

5 stars

Fantastic product

Fantastic product. Took the family to NYC for Christmas and gave the cards to each of my children. The app proved easy to use and quickly updated with...Read more

Fantastic product. Took the family to NYC for Christmas and gave the cards to each of my children. The app proved easy to use and quickly updated with recent transactions. The card was accepted everywhere, without difficulty, except on the subway ticket machine! (It demanded a Zip code!) Unfortunately, We were burgled and 1 of the cards was stolen and used. Fair FX blocked and cancelled the card after 3 failed pin attempts. I managed to speak to their helpline on Christmas day and provide relevant information to the NYPD. Great service and peace of mind restored in the midst of a rather traumatic day. Would recommend to anyone. Better and safer than cash but just as straightforward. Thank you Fair FX.

01.01.2018
by Paul

2 stars

Latest update of app not working

Before your last update of the app in mid December, it was excellent but, since the update I cannot access my account using the iPhone app. The only way...Read more

Before your last update of the app in mid December, it was excellent but, since the update I cannot access my account using the iPhone app. The only way for me to monitor my account is through the website which is far less convenient.



Ask questions or share your comments on FairFX




Comparați toate opțiunile înainte de a mai trimite bani Comparați acum

Date cheie despre FairFX

Informații serviciu

Durata pentru deschiderea unui cont Câteva minute
Opțiuni de depunere Card de credit
Card de debit
Cont bancar
Opțiuni de retragere Cont bancar
Distribuție de bani lichizi la domiciliu
Card plătit în avans
Sumă minimă Da
Sumă maximă Nu
Limbi disponibile
English
Transferuri personale Da
Clienți persoane juridice Da
Contracte valută avansate Da
Documente necesare Carte identitate

Informații companie

Tipul furnizorului de servicii Foreign exchange companies
Activ începând cu: 2008
Sediul central London
Agenții în Regatul Unit (al Marii Britanii și Irlandei de Nord)
Jurisdicție Regatul Unit (al Marii Britanii și Irlandei de Nord)
Reglementat de către FCA

Informații de contact

Contactare asistență -
Ore serviciu Ore de program
Twitter @https://twitter.com/fairfx
Facebook https://www.facebook.com/fairfx
Youtube https://www.youtube.com/user/FairFXCurrencyCard