TorFX - Opinião independente

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Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



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2 344 opiniões de clientes sobre TorFX - Trustpilot


1 hora atrás
by Ian Wood

5 stars

Excellent service

Excellent service

2 dias atrás
by Colin Day

5 stars

Never failed me & would recommend to anyone

What can I really say. Over the years I have dealt with a number of Foreign Exchange Companies BUT on 5th November 2012 (Guy Fawkes comes to mind - Yes...Read more

What can I really say. Over the years I have dealt with a number of Foreign Exchange Companies BUT on 5th November 2012 (Guy Fawkes comes to mind - Yes him of the Gunpowder Plot) I tried TorFX for the first time. Unlike poor old Guy Fawkes - everything with my transaction and I mean everything went extremely well and since then I have happily used TorFX consistently (32 contracts but in excess of 50 different payments to various people/countries) in the last 5 years for my overseas transactions regardless of size and amount. TorFX (in particular Hannah Wilson who is my Account Manager) have always maintained their very high standard of efficiency and reliability. Whilst Guy Fawkes failed in his endeavour TorFX have helped me succeed in mine and I cannot recommend them highly enough. Thank you Hannah and your colleagues.

3 dias atrás
by Miss Sutherland

5 stars

The entire process was seamless from …

The entire process was seamless from start to finish. My account manager Hazel kept me informed on a regular basis on what the market was doing so that I...Read more

The entire process was seamless from start to finish. My account manager Hazel kept me informed on a regular basis on what the market was doing so that I could initiate the transfer at the right time when rates were favourable. I can't recommend TorFX highly enough and would definitely use them again in the future.


Mais revisões

3 dias atrás
by Mihai Vasile

5 stars

Easy transfer

Easy transfer, no problems

3 dias atrás
by Karen O'Neil

5 stars

I was very anxious about making this …

I was very anxious about making this international transfer, but everyone at TorFX made this a seamless, stress-free experience. My account manager,...Read more

I was very anxious about making this international transfer, but everyone at TorFX made this a seamless, stress-free experience. My account manager, Josephine, was available, knowledgeable, reassuring, and a great resource. She communicated with me throughout the process. I would most definitely recommend TorFX.

3 dias atrás
by Darren Wood

5 stars

Everything went smoothly.

Everything went smoothly.

3 dias atrás
by Jonathan Gooderham

5 stars

Excellent customer service & advice.

We had sold a house in Italy & needed to bring the funds home,the customer service & advice given was excellent especially in these turbulent...Read more

We had sold a house in Italy & needed to bring the funds home,the customer service & advice given was excellent especially in these turbulent brexit times. The exchange rate offered was one of the best out there at the time. Would recommend TorFx to anybody who cared to ask.

3 dias atrás
by N Stewart-long

5 stars

Easy to use

Easy to sign up to the service. I was able to make a transfer the following day. The rate was as good as I could find on the day. The transfer was...Read more

Easy to sign up to the service. I was able to make a transfer the following day. The rate was as good as I could find on the day. The transfer was completed within the time stated. Web site was simple to use and access.

3 dias atrás
by US/UK customer

5 stars

Well established group

Well established group, good reputation, clear process and plenty of support and advice when you need it.

3 dias atrás
by Christopher Fricker

5 stars

Speedy

Speedy, very helpful - could not have asked for a better service!

3 dias atrás
by Guylaine Burfield

5 stars

Excellent service.

Your team was very helpful and kept me up to date on a daily basis.

3 dias atrás
by David McLaren

5 stars

Hannah was very efficient helpful and …

Hannah was very efficient helpful and pleasant. Payment went through easily

4 dias atrás
by Dave Perry

5 stars

Fast and Easy

Simple/easy process with good rates via website - what more needs to be said. Thank You

4 dias atrás
by Yudee

3 stars

contact your customer when needed more information

I do understand that you have procedures of transferring money and asking questions what is the money for or who is the recipient for the first time...Read more

I do understand that you have procedures of transferring money and asking questions what is the money for or who is the recipient for the first time transferring. However I think its your responsiblity to contact your customer to ask those questions not having your customer waiting and keep checking the account. First time I transferred the money to your account and sat here waiting and waiting. 4 days later, I had to follow up myself. And the answer was you blocked the money due to the difference of the names of the account. and after releasing the money and transferring to Thailand again, I had to followed up with you myself as it has been 4 working days. And the answer was again you needed more information from me. Then please contact your customer when you need more information instead of letting your customer waiting for so long. But one good thing about your customer service is when I called to the call centre for the first time, she actually had the information right away and gave me the right answer. And the second time I emailed, Matthew (Account Manager) had replied as soon as he could to my emails. Thanks to both of them.

5 dias atrás
by Stephen P

5 stars

Excellent friendly service

I recently decided to enlist the services of TorFX based on the good reviews I had read in various journals. I now feel that I definitely made the right...Read more

I recently decided to enlist the services of TorFX based on the good reviews I had read in various journals. I now feel that I definitely made the right decision. From the very first contact I had with them I found that all the TorFX staff were extremely helpful and friendly and that they patiently answered all my questions and clearly explained the processes involved when using their foreign exchange services. So far, I have only executed one transaction with TorFX but that went seamlessly, clearly saving me money vis-a-viz the High Street banks. Although I only have limited experience of using TorFX to date, I feel confident that they will continue to provide excellent service so would certainly not hesitate to recommend this company based on my own experience so far.

5 dias atrás
by Derek Foote

5 stars

A single phonecall no messing around …Christmas gift to sons family in Oz.

A single phonecall no messing around and my transfer of Australian dollars was completed in just a few minutes. Confirmation detailing the transfer dates...Read more

A single phonecall no messing around and my transfer of Australian dollars was completed in just a few minutes. Confirmation detailing the transfer dates and details was emailed next day, brilliant service, I am very impressed.

6 dias atrás
by bryan saull

5 stars

Excellent experience especially for the …

Excellent experience especially for the novice sending a payment abroad for the first time, they really look after you on a personal level and keep you...Read more

Excellent experience especially for the novice sending a payment abroad for the first time, they really look after you on a personal level and keep you informed at every step. Thank you Chris Clemens for your patience and assistance. If I buy another classic car ''I'll be back''.....

10-12-2017
by Ahmed

1 stars

An absolutely disgusting company do not …

An absolutely disgusting company do not ever ever use them I made three transfers with them all were very problematic and took much longer than promised...Read more

An absolutely disgusting company do not ever ever use them I made three transfers with them all were very problematic and took much longer than promised on there website. When I did call for assistance they would always say we just received an email from the recieiving bank and we need to update them. I inquired with the banks and they said the hold up was with TorFX and that this delay rarely happens. With TorFX it happened 3 times with me. I was left stranded in a foreign country with a young family. Please stay clear of this company.

10-12-2017
by June

5 stars

Excellent

Excellent, James gave me outstanding service updating me on a regular basis. Used the online transfer Uk/Can arrived into Canadian account 18hrs later...Read more

Excellent, James gave me outstanding service updating me on a regular basis. Used the online transfer Uk/Can arrived into Canadian account 18hrs later with a very good exchange rate, will definitely use them in the future

09-12-2017
by Martin Dalton

5 stars

All very straight forward

All very straight forward. I moved to a new country and its a tense time moving most of your wealth via cyberspace, but all went through fairly quickly....Read more

All very straight forward. I moved to a new country and its a tense time moving most of your wealth via cyberspace, but all went through fairly quickly. Thanks

09-12-2017
by Anthony Stokes

5 stars

Very helpful throughout the process

Very helpful throughout the process

09-12-2017
by Hilary Gooding

5 stars

Money transfer from Spain.

Really helpful, and took so much pressure off my shoulders. Thank you so much.

08-12-2017
by Dave

5 stars

Excellent service and exceptionally knowledgable Account Manager

Excellent service from my account manager who helped me through the whole process.

08-12-2017
by Joey Dollars

5 stars

Professional people

Professional people. Excellent communicators.

08-12-2017
by Robert

5 stars

Very helpful and prompt service

Very helpful and prompt service. Would definitely recommend.

08-12-2017
by Laimonas A

5 stars

Excellent

Excellent - quick and reliable

08-12-2017
by Zel

5 stars

Excellent

Excellent! Very happy with the experience.

29-11-2017
by samuel

5 stars

Excellent

Worked as planned. Service is good as advertised. My account transfer agent was patient and solved problems, advised etc. I only had problems with...Read more

Worked as planned. Service is good as advertised. My account transfer agent was patient and solved problems, advised etc. I only had problems with getting the money to TorFX in the first place, dealing with family and banks in Aus was most of the work. Thanks, unlikely i will need to use a service like this again but for people who do its worth keeping the account.

29-11-2017
by Сергей

2 stars

Did not like

Without documents you can't even see the functionality as done in similar systems. To send your documents is not known where neponjatnostej what?...Read more

Without documents you can't even see the functionality as done in similar systems. To send your documents is not known where neponjatnostej what? Moreover, unlike the Bank there are no guarantees. Not responded to the request by email but filled up with spam!

24-11-2017
by Clive

5 stars

Excellent

Excellent, friendly, support without the high pressure sales and gimmicks. Everyone I spoke to gave the feeling of dealing with a family firm who cared...Read more

Excellent, friendly, support without the high pressure sales and gimmicks. Everyone I spoke to gave the feeling of dealing with a family firm who cared about every customer. Useful, timely, and accurate information and an efficient service when the transfers were required.



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Avenue d’Ouchy 4
1006 Lausanne
Switzerland


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