OFX - Opinião independente

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23-01-2018
by Yvon D

4 stars

Excellent customer service BUT...

I have been using OFX on a regular basis for a little over two years now, mainly for pension transfers from Canada and the US to France where I live....Read more

I have been using OFX on a regular basis for a little over two years now, mainly for pension transfers from Canada and the US to France where I live. Sometimes I also have to transfer funds to my two sons who live abroad. I am pleased to share that so far all transfers were made on due time and at very competitive rates. That said, I cannot understand that after having set up a transfer deal on the secure platform online, followed by a telephone confirmation with Customer Service in the UK, OFX insists to send over the public network (therefore not secure) a confirmation email with detailed information about the transfer deal, including bank accounts. I have repeatedly asked to stop sending confirmation emails, but the customer support people have explained to me that occasionally automatic emails with sensitive data may be sent, and that they cannot be disabled. Needless to say, this is not a common practice in the financial services industry. For as long as OFX continues to send confirmation emails clearly showing personal data, I have no choice but to give a satisfaction rating lower than that of excellent. Thus I look forward to the day when Data Protection will be a top priority all across OFX.

21-12-2017
by Sam

4 stars

Overall I'm really happy with OFX

Overall I'm really happy with OFX, the downside is the intermediate bank fees which is about US$24 if you transfer a US$1000 from Australia to Egypt

03-02-2018
by Gertraud Tschida

5 stars

Perfect

Perfect! Prompt and friendly staff and great solution to exchange of funds, thank you!


Mais revisões

02-02-2018
by First time user

5 stars

First time user

First time user, awesome product. I highly recommend using OFX.

02-02-2018
by Rajeev Nagpal

5 stars

Thanks to OFX for the prompt service …

Thanks to OFX for the prompt service and very competitive rates. From the very first phone call to the completion of transaction, their staff was very...Read more

Thanks to OFX for the prompt service and very competitive rates. From the very first phone call to the completion of transaction, their staff was very very helpful and the best thing was they gave me the best rate in the market. Thanks to Jenny who was extremely nice and helpful.

02-02-2018
by Jaimie Jennings

3 stars

Slower than other transfer services.

Slower than other transfer services.

01-02-2018
by Andrew Parkin

5 stars

Reliable service

Reliable service, easy to use. I have used them for several years now, for large and small amounts, and they have always been efficient.

01-02-2018
by Ulrike Kloffel

1 stars

Incompetent and slow service

I have been a customer of OFX for over 2 years doing regular fund transfers 2-3 times a year without any major delays. The last transfer of a substantial...Read more

I have been a customer of OFX for over 2 years doing regular fund transfers 2-3 times a year without any major delays. The last transfer of a substantial amount of money from NL to GB however was more than unsatisfactory, it was downright atrocious. OFX held onto the funds for 13 days(!) before transferring them into my GB account, allegedly due to compliance issues. Only after numerous calls to a totally useless and incompetent helpdesk and subsequent emails with proof of account ownership of the initiating account (which never changed) there was one individual from the service desk that stood out: Emma who transferred my funds within 10 minutes - after an unacceptable long wait. Will I ever use OFX again? Doubt it.

30-01-2018
by Rosangela Tenorio

5 stars

Excellent work

Excellent work, super fast, efficient and brilliant customer services, Thank you, highly recommended!

28-01-2018
by Anne McCloskey

5 stars

Third transfer made-went in the next …

Third transfer made-went in the next day and a good rate for the Euro. Still impressed!

28-01-2018
by Winston Jones

5 stars

Superb service

I have used ofx a few times and each time it has been a pleasure. The staff are courteous and friendly and now, with the advent of using a debit card, so...Read more

I have used ofx a few times and each time it has been a pleasure. The staff are courteous and friendly and now, with the advent of using a debit card, so much faster. My last deal was completed within the day ! Just got to wait now for the bank to clear it.

27-01-2018
by David W Piper

5 stars

Very straight forward and easy to use

Very straight forward and easy to use, I regularly transfer money between 3 different countries and it is always simple and quick. I get informed by...Read more

Very straight forward and easy to use, I regularly transfer money between 3 different countries and it is always simple and quick. I get informed by email of each of the three main stages of the transfer, The start of the order, my money has been received by them, they have sent the money to my requested location! Very impressed with the service, and support when needed.

26-01-2018
by Joy Arnold

5 stars

We are not investors but holiday …

We are not investors but holiday regularly in New Zealand. OFX has allowed us to move our holiday money securely to our NZ bank account at the best...Read more

We are not investors but holiday regularly in New Zealand. OFX has allowed us to move our holiday money securely to our NZ bank account at the best possible rate, within two or three days, where ever we are. We are very satisfied with their service.

25-01-2018
by Ari

5 stars

Trustworthy

Sent some money to my brother in the US. The process was fast and stress free, customer service is great, good rate and my brother got the money same day...Read more

Sent some money to my brother in the US. The process was fast and stress free, customer service is great, good rate and my brother got the money same day straight into his account. They're tested and trusted guys

25-01-2018
by Tina Scott

5 stars

Simples!

This is my first time using this site and I wasn’t disappointed. I was updated at each stage of transferring money to a Spanish account. And I got a...Read more

This is my first time using this site and I wasn’t disappointed. I was updated at each stage of transferring money to a Spanish account. And I got a great rate too.

25-01-2018
by Michelle O'Callaghan

5 stars

Very easy to use

Very easy to use

25-01-2018
by Zhen Qiang Harman Lin

5 stars

If there is 6 or more stars I will quote the highest...

If there is 6 or more stars, I will give the highest! I should have used them years ago. Just because its not the big 5 banks, I have thought it won't be...Read more

If there is 6 or more stars, I will give the highest! I should have used them years ago. Just because its not the big 5 banks, I have thought it won't be that good. But boy....this is my 1st time using them. The rate (I compared to banks), the communications (before, during and after transfer), the Apps, the speed to reach the other end (I transferred to Singapore) are better then excellent! At first, I was really worry even after reading majority of reviews online were very good but still with some, commenting so badly, and especially I transferred quite reasonable big amount thru them the 1st time! But from now, I will stick to use them. I hope they can also provide such excellent service when I need inward transfer from overseas. One thing for sure, do quote the reference number and once you send your money to them, let them know by email with your proof, so both side keep informed. Thank you OFX!! You have a new customer now (and may be more when I tell all my circles).

24-01-2018
by Darrin Cooper

5 stars

Thanks Ram for all your help

Thanks Ram for all your help, great service and will do more business with your company Thanks Darrin

24-01-2018
by Melanie Galinie

5 stars

Very easy steps to follow and great …

Very easy steps to follow and great customer service. Thank you Melanie

23-01-2018
by Rosemary Cashen

5 stars

Fantastic Service and quick too

Fantastic Service and quick too. Will definitely be using again.

23-01-2018
by naoko imamura

5 stars

Highly recommended

Very pleased with the service. Money got there within 2 days. I'll be using it again.

23-01-2018
by Malcolm Johnson

5 stars

Great system - Bank-beating rates!

Simple straightforward system once you have your account set up and bank-beating exchange rates.

22-01-2018
by Leonard Bartlett

5 stars

Excellent service.

So courteous to deal with and easy to do business.

22-01-2018
by Naomi Mizushima

1 stars

I had sent the funds to OFX back in …

I had sent the funds to OFX back in January 9th and as of January 21st, my daughter in Australia has yet to received it. It is disappointing, to find your...Read more

I had sent the funds to OFX back in January 9th and as of January 21st, my daughter in Australia has yet to received it. It is disappointing, to find your staff are poorly trained.

22-01-2018
by Jenni Davidson

2 stars

Irritating inability to link account.

I am a potential new customer that signed up due to a friend's recommendation. However, I am finding the process of linking my accounts to be...Read more

I am a potential new customer that signed up due to a friend's recommendation. However, I am finding the process of linking my accounts to be unnecessarily difficult and irritating. I should be able to link everything online with a few simple steps. Instead, I receive error after error. I've called your customer support, I've tried on my work laptop, my iPad, my mobile device, and through your app. This is an awful experience.

20-01-2018
by Gerald Payman

5 stars

I was a customer of NZForex

I was a customer of NZForex, now part of OFX, and consider the service from both companies excellent. However, I have one regret. The NZForex web site...Read more

I was a customer of NZForex, now part of OFX, and consider the service from both companies excellent. However, I have one regret. The NZForex web site published a daily graph showing trends in exchange rates that I found extremely useful. The OFX web site does not have that. I would love it if they could manage to include that please.

19-01-2018
by Wow London

5 stars

OFX good rates and no issues

Been using OFX for a while as we have a few large payments coming up, decided to do a quick review. Searched the net for some competitors that have been...Read more

Been using OFX for a while as we have a few large payments coming up, decided to do a quick review. Searched the net for some competitors that have been touted as being good value and did side by side spot deal rate checks against two of them that kept coming up as being recommended and OFX worked out cheaper. So far not had a single problem and everything has been pretty seamless and faultless. Would recommend.

18-01-2018
by Ashley Foster

5 stars

Customer for 10 years plus

I have used OFX (formerly OzForex) for over 10 years now & found them really easy to deal with. Their website is easy to navigate & use. Their...Read more

I have used OFX (formerly OzForex) for over 10 years now & found them really easy to deal with. Their website is easy to navigate & use. Their support & trading staff have always been very helpful on the phone as well at all hours. Their exchange rates are reasonable & with no additional charges (except for smaller transactions), you know exactly what rate you are getting. I would have no hesitation in recommending OFX.

17-01-2018
by Sonia Peruggini

5 stars

Really excellent customer service and …

Really excellent customer service and rates. Will definitely be using your service again. Thank you!

17-01-2018
by John Iveson

5 stars

EASY

EASY, AND QUICK



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Principais factos sobre o OFX

Informações do Serviço

Tempo para abrir uma conta -
Quantia mínima -
Quantia máxima -
Idiomas disponíveis
English
Transferências pessoais Sim
Clientes empresariais Sim
Contratos avançados de moeda Sim
Documentos requeridos -

Informações da empresa

Tipo de serviço oferecido Empresas de câmbio
A funcionar desde 1998
Sede Sydney, Australia
Regulado por ASIC

Informações de contato

Contato do suporte -
Horário de atendimento -
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