FairFX - Opinião independente

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Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



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5 250 opiniões de clientes sobre FairFX - Trustpilot


1 dia atrás
by Eddie Hearne

5 stars

Fantastic company, with great customer service....

I have used many times in both Paris and Rome. Also used the euro card here in the UK with no problems to spend my leftover currency. You can draw it out...Read more

I have used many times in both Paris and Rome. Also used the euro card here in the UK with no problems to spend my leftover currency. You can draw it out in cash too. Use this below money saving code when you sign up to save the £10 sign up charge, every bit helps. 02kdvies Great card that has worked both every time I have used it. Cyprus next, which I am sure will present no problems :-)

1 dia atrás
by Iain

5 stars

Safe and efficient.

Simple, safe and efficient. We really like the system and the rates are good, if not always the best.

1 dia atrás
by A C Murray

5 stars

Easy to transfer money safely and …

Easy to transfer money safely and quickly. Good exchange rate and card was accepted wherever I needed to use the card.


Mais revisões

1 dia atrás
by Phil Bridges

4 stars

Great card but no good fuel purchases

I've been using both a dollar and Euro FX card for several years. Great rates, easy to top up if you use their App and have a data signal good for...Read more

I've been using both a dollar and Euro FX card for several years. Great rates, easy to top up if you use their App and have a data signal good for shopping but a couple of 'gotcha's: I've tried to pay for fuel in both USA and France with my FX cards and failed miserly, In the US they want a US Zip code before the card can be authored, and in France it was declined even though I had 100 Euro the card, had to use a UK debit card instead.

2 dias atrás
by Eddie Hearne

5 stars

Fantastic company, with great customer service....

I have used many times in both Paris and Rome. Also used the euro card here in the UK with no problems to spend my leftover currency. You can draw it out...Read more

I have used many times in both Paris and Rome. Also used the euro card here in the UK with no problems to spend my leftover currency. You can draw it out in cash too. Use this below money saving code when you sign up to save the £10 sign up charge, every bit helps. 02kdvies Great card that has worked both every time I have used it. Cyprus next, which I am sure will present no problems :-)

2 dias atrás
by Angela

5 stars

awesome card and great service if …

awesome card and great service if things every go wrong

2 dias atrás
by linda findlay

5 stars

Fantastic Company

Fantastic company. I have no hesitation on recommending. Service is the best ever.

3 dias atrás
by Marco

4 stars

I think the rates on card transactions …

I think the rates on card transactions could be better, there are companies out there that do a better deal.

4 dias atrás
by Eddie Hearne

5 stars

Fantastic company, with great customer service....

I have used many times in both Paris and Rome. Also used the euro card here in the UK with no problems. Use this below money saving code when you sign up...Read more

I have used many times in both Paris and Rome. Also used the euro card here in the UK with no problems. Use this below money saving code when you sign up to save the £10 sign up charge. 02kdvies Great card that has worked both every time I have used it. Cyprus next, which I am sure will present no problems :-)

4 dias atrás
by Paul

2 stars

Fundamentally Flawed Service - Cannot Recommend

I have had a Fair FX currency card for over 2 years and I’ve used it on 3 trips to Europe (Portugal, Belgium and Ireland). Sadly I’ve had issues on...Read more

I have had a Fair FX currency card for over 2 years and I’ve used it on 3 trips to Europe (Portugal, Belgium and Ireland). Sadly I’ve had issues on every trip with the card being declined, apparently for a variety of different reasons (none of which were lack of funds or incorrect PIN) when raised with FFX. There always seems to be a reason or excuse, the like of which never happen with my regular debit and credit cards... I've also found the top-up service challenging when abroad. My bank did not like me trying to do an online / app transaction from abroad (I passed Verified by Visa but it still failed because of the foreign IP address), which is not FFX's problem directly, but it does make the system a bit of an art to get used to. Top your card up before you go, or allow time for a BACS payment to clear before a weekend or you'll be left paying for your trip with other methods on a Saturday and Sunday. As a result of all this I’ve found that it becomes quite stressful when using the card; is it going to be declined? Do I have enough hard cash to cover this restaurant bill? Will I need to put the hotel bill on my on my UK credit card and incur a big charge? It's not fun being with friends, or business acquaintances and having your card declined... The explanations given for these failures have varied by FFX on each trip, usually citing some transient issue, but because of the frequency of issues my overall impression is that their cards are fundamentally less trusted than “normal” Mastercards, possibly as a result of some algorithmic quirk with individual providers taking different attitudes toward risk... but I’m speculating and don't know for sure... the bottom line is that transactions on these cards fail frequently and, in my personal experience, at least once on every trip abroad I’ve taken and tried to use the card. I’ve persevered with the card to a recent third trip, writing off the previous failures as quirks and due to the ex-rate being favourable, but on my first transaction on my last trip it failed straight away... Additionally I did notice I could have ordered the currency I needed in cash for the same rate on this last occasion. So, in summary, I'm just not convinced it's worth the stress or embarrassment and FFX's support hasn't really been anything more than average and I've needed to contact them far more than anyone would have liked. Sorry guys, I really wanted this to work.

4 dias atrás
by John Macdonald

3 stars

Sometimes this is fantastic- even most …

Sometimes this is fantastic- even most of the time, but out of UK office hours it gets flaky and transfers can be held up. And guess what- being a foreign...Read more

Sometimes this is fantastic- even most of the time, but out of UK office hours it gets flaky and transfers can be held up. And guess what- being a foreign currency card, a lot of the time is outside hours. So come on FX, step up and put on a night shift and make your outstanding daytime service 24 hour global.

4 dias atrás
by Paula

5 stars

Excellent travel card

Excellent card I have used in Thailand, Cyprus and Spain with no trouble at all. Feel safe using this card and no trouble topping up. Thank you very much...Read more

Excellent card I have used in Thailand, Cyprus and Spain with no trouble at all. Feel safe using this card and no trouble topping up. Thank you very much Fairfx.

5 dias atrás
by Robin Andrews

5 stars

Easy to use

Easy to use, top up etc. Always good rates, thoroughly recommended.

5 dias atrás
by ROBERT DAY

5 stars

An excellent service

An excellent service - easy to use and up to the minute balance easily checked.

6 dias atrás
by Richard Dewhurst

4 stars

Suggestions for improvement

System works pretty well on the whole. I have occasionally had problems trying to top up from my mobile when abroad. When that happens the app just hangs...Read more

System works pretty well on the whole. I have occasionally had problems trying to top up from my mobile when abroad. When that happens the app just hangs at the payment card confirmation stage. When on the manage my card page - It would also be very useful to be able to print a statement of transactions between two dates or download the same to Excel.

6 dias atrás
by Eddie Hearne

5 stars

Fantastic company, with great customer service....

Have used many times in both Paris and Rome. Also used the euro card here in the UK with no problems. Use this below money saving code when you sign up...Read more

Have used many times in both Paris and Rome. Also used the euro card here in the UK with no problems. Use this below money saving code when you sign up to save the £10 sign up charge. 02kdvies Great card that has worked both every time I have used it. Cyprus next, which I am sure will present no problems :-)

1 semana atrás
by Eddie Hearne

5 stars

Fantastic company, with great customer service....

Have used many times in both Paris and Rome. Use this below money saving code when you sign up to save the £10 sign up charge. 02kdvies Great card...Read more

Have used many times in both Paris and Rome. Use this below money saving code when you sign up to save the £10 sign up charge. 02kdvies Great card that has worked both every time I have used it. Cyprus next ! :-)

1 semana atrás
by Jake

1 stars

UnfairFX

Was looking in to use fairFX but have just read they are being done for money laundering in Saudi Arabia....FairFX? More like UnfairFX

04-12-2017
by Lynn Frankie McSweeney

5 stars

EXCLLENT!

My partner and I used our FairFX cards, without problems, throughout our nearly 4 week trip to the USA. They were widely accepted in the 4 states...Read more

My partner and I used our FairFX cards, without problems, throughout our nearly 4 week trip to the USA. They were widely accepted in the 4 states visited and as easy to use as "normal" debit or credit cards :-D. We also had cause to use them at one of the European airports en-route home, again with no issues. I am very happy to recommend this service and will indeed use again on our next trip in 2019.

04-12-2017
by Alan Boughey

5 stars

No probs

No probs. Card working well. Money Transfers spot on. Well done.

04-12-2017
by Martyn

5 stars

The the car is being amazing so easy …

The the car is being amazing so easy to use so easy to top up the dream can recommend it to anyone also growth rate of exchange far safer than taking cash

04-12-2017
by Eddie Hearne

5 stars

Fantastic company, with great customer service....

Have used many times in both Paris and Rome. Use this below money saving code when you sign up to save the £10 sign up charge. 02kdvies Great card...Read more

Have used many times in both Paris and Rome. Use this below money saving code when you sign up to save the £10 sign up charge. 02kdvies Great card that has worked both every time I have used it. Cyprus next ! :-)

04-12-2017
by Lorraine Gardiner

4 stars

It is very quick and easy to top up …

It is very quick and easy to top up your card, and useful to be able to save the details of more than one bank account to pay. I would like to see a...Read more

It is very quick and easy to top up your card, and useful to be able to save the details of more than one bank account to pay. I would like to see a better statement lay out, like you would get on a bank statement, top ups, less withdrawals, giving a balance of .... Also, when I signed up there was no mention of a withdrawal charge and I made the mistake of withdrawing small amounts frequently only to discover this was not a good policy. The fact that there is a charge should be transparent. As to exchange rate, I usually get a better rate on my Halifax clarity card, and no exchange charge, but the difference is not massive. Overall I am happy with the product.

03-12-2017
by Pip

3 stars

A near-disaster - don't rely soley on FairFX

I'm only leaving this review because they pestered me! I've previously found my FairFX card easy to use on various trips, however the last time was a...Read more

I'm only leaving this review because they pestered me! I've previously found my FairFX card easy to use on various trips, however the last time was a near disaster. The card was rejected on numerous occasions by various machines belonging to Euronet (which appears to be commonest network in Mykonos). Admittedly, one or two rejections were my fault as I input the wrong PIN, but most occurred before I was even asked for a PIN. Having panicked at the apparent lack of holiday cash, I contacted FairFX, by email, but they were completely uninterested and unhelpful. My advice would be don't leave yourself entirely dependent upon FairFX, they won't even attempt to help if you are stuck! And don't rely on the "use anywhere you see the Mastercard logo" - sometimes it just won't work! RP

03-12-2017
by Eddie Hearne

5 stars

Fantastic company, with great customer service....

Have used many times in both Paris and Rome. Use this below money saving code when you sign up to save the £10 sign up charge. 02kdvies Great card...Read more

Have used many times in both Paris and Rome. Use this below money saving code when you sign up to save the £10 sign up charge. 02kdvies Great card that has worked both every time I have used it. Cyprus next ! :-)

02-12-2017
by Helen

5 stars

Fairfx Currency Card

Easy to set up and perfect for holidays or travel

02-12-2017
by Eddie Hearne

5 stars

Fantastic company, with great customer service....

Have used many times in both Paris and Rome. Use this below money saving code when you sign up to save the £10 sign up charge. 02kdvies Great card...Read more

Have used many times in both Paris and Rome. Use this below money saving code when you sign up to save the £10 sign up charge. 02kdvies Great card that has worked both every time I have used it. Cyprus next ! :-)

01-12-2017
by New Sterling account user

5 stars

Voucher to waive account opening fee

Straightforward account opening procedure. If you use the voucher code below you won't have to pay the account opening fee, so long as you have an...Read more

Straightforward account opening procedure. If you use the voucher code below you won't have to pay the account opening fee, so long as you have an initial load of £50. Plus you'll receive £10 on your account once you have loaded £500. If the discount doesn't apply itself automatically when you go the payment details screen, just call customer services and they will apply it for you. Use voucher code: kq4kcfgu

01-12-2017
by Eddie Hearne

5 stars

Fantastic company, with great customer service....

Have used many times in both Paris and Rome. Use this below money saving code when you sign up to save the £10 sign up charge. 02kdvies Great card...Read more

Have used many times in both Paris and Rome. Use this below money saving code when you sign up to save the £10 sign up charge. 02kdvies Great card that has worked both every time I have used it. Cyprus next ! :-)

01-12-2017
by Joe

1 stars

This company goes from bad to worse

Have had terrible problems with them in the past where top ups haven't loaded properly leaving me with no money. Gave them another chance but big...Read more

Have had terrible problems with them in the past where top ups haven't loaded properly leaving me with no money. Gave them another chance but big mistake. They have now changed processes to protect themselves whereby every time you use the card in a bar or restaurant in the USA, Fairfx withold 15% of the bill total just in case you decide to tip 15% by card. Basically if you plan on spending $1000 in restaurants and bars on holiday make sure you allow a further $150 for this bunch of cowboys to be able to hold. They call it "Authorised commission" but no idea why as it's certainly not authorised by the person the money actually belongs too.



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Principais factos sobre o FairFX

Informações do Serviço

Tempo para abrir uma conta Em alguns minutos
Opções de Pay-in Cartão de crédito
Cartão de débito
Conta Bancária
Opções de pay-out Conta bancária
Pagamento contra entrega
Cartão pré-pago
Quantia mínima Sim
Quantia máxima Não
Idiomas disponíveis
English
Transferências pessoais Sim
Clientes empresariais Sim
Contratos avançados de moeda Sim
Documentos requeridos ID

Informações da empresa

Tipo de serviço oferecido Empresas de câmbio
A funcionar desde 2008
Sede London
Escritórios em Reino Unido
Jurisdição Reino Unido
Regulado por FCA

Informações de contato

Contato do suporte -
Horário de atendimento Horário Comercial
Twitter @https://twitter.com/fairfx
Facebook https://www.facebook.com/fairfx
Youtube https://www.youtube.com/user/FairFXCurrencyCard


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