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1 723 opiniões de clientes sobre Currencies Direct - Trustpilot


5 dias atrás
by Chryssie Avila

3 stars

Extra bank fees that I wasn't warned about

Customer service was prompt, which was good. But I got charged both a domestic and overseas transfer fee by my bank because I used Currencies Direct's...Read more

Customer service was prompt, which was good. But I got charged both a domestic and overseas transfer fee by my bank because I used Currencies Direct's service. It basically would have been cheaper for me to deal with my bank direct and do a telegraphic transfer -- it would have been cheaper! Felt blind-sided by this because there wasn't anything in the fine print that indicated to me I would incur twice the amount of bank fees in using Currencies Direct. Anyhow, I don't think I'll use Currencies Direct's service again.

6 dias atrás
by Michelle Sarel

5 stars

Excellent service

Excellent service! I was apprehensive for my first transaction with third party charges ( not currency directly bank). So my account manager germaine...Read more

Excellent service! I was apprehensive for my first transaction with third party charges ( not currency directly bank). So my account manager germaine allowed me to make a test transaction. This was successful and we locked in a rate and agreed a sale. The transfer went smoothly and my account manager emailed me details of the progress. I received my funds on a few days ( due to the weekend). I will be using this service again.

6 dias atrás
by ilovemom8

1 stars

FRADULENT

FRADULENT My wife and I both tried to open accounts with this company, after they received our personal information, they did not help us set up the...Read more

FRADULENT My wife and I both tried to open accounts with this company, after they received our personal information, they did not help us set up the accounts. Their customer service is non existent. We had asked them to send a PIN number to my phone and they had lied saying that they sent it, but it was clearly not on our phome. Additionally, I needed to send the money last week and when I was urgently messaging them about needing to send the money out, my emails were ignored. I would say, I emailed them over the course of two days, more than twenty times and maybe got three responses back. You are much better off using Transferwise, which we did, took 10 seconds and sent the money immediately, no hassle at all. This company and it's staff are completely incompetent, HIGHLY AVOID.


Mais revisões

1 semana atrás
by joseph williams

1 stars

Ripped off

Well it is now 12 september and currency direct said they would be in touch shortly .still waiting there phone call.

12-09-2017
by Drayton

5 stars

Excellent & Efficient Service

"Excellent service from Paul Malton Currencies Direct who always returned our calls as well as answering any queries that we had . In particular we...Read more

"Excellent service from Paul Malton Currencies Direct who always returned our calls as well as answering any queries that we had . In particular we would like to thank Paul Malton at Mojacar office who was extremely patient with our doubts at first , he was excellent and very helpful. Our Account was opened very quickly with a smooth transaction of funds. Paul certainly went the extra mile for us" Many thanks Paul much appreciated .

08-09-2017
by Matthew Salway

4 stars

A problem quickly solved

I misallocated some funds to be transferred. Even though it was entirely my fault, Currencies Direct went out of their way to find the money and send it...Read more

I misallocated some funds to be transferred. Even though it was entirely my fault, Currencies Direct went out of their way to find the money and send it on its way. Everyone I spoke to was very friendly and helpful. The problem was sorted out extremely quickly and entirely to my satisfaction.

08-09-2017
by Susan Price

5 stars

As a new customer very impressed

As a new customer very impressed. Jeannette my Account Manager was absolutely brilliant,guiding me through the process with patience & reassurance....Read more

As a new customer very impressed. Jeannette my Account Manager was absolutely brilliant,guiding me through the process with patience & reassurance. The rate was very good and the transfer completed in less than 24 hours. Will definitely use CD again and would highly recommend.

08-09-2017
by Owen Davies

5 stars

Easy to use website

Easy to use website. Helpful friendly staff called to talk through process. All funds transferred as stated. Will use again.

08-09-2017
by Dean

5 stars

Excellent service delivered throughout …

Excellent service delivered throughout (as usual) and thanks also to Germaine for all her help. Outstanding.

08-09-2017
by Mr Micheal Winterbottom

5 stars

Very efficient from start to completion …

Very efficient from start to completion of my transfer of funds. Have recommended your services to our freinds.

07-09-2017
by MR P LEWIS

5 stars

Courteous

Courteous, helpful and easy process. Made a new experience easy to understand and saved me some money

07-09-2017
by Charles King

2 stars

Failed to complete my transaction …

Failed to complete my transaction despite providing them with all the information they asked for. Gave inadequate reasons for their failure. Very poor...Read more

Failed to complete my transaction despite providing them with all the information they asked for. Gave inadequate reasons for their failure. Very poor service.

07-09-2017
by John Cliffe

5 stars

excellent funds transfer service

excellent funds transfer service, no problems

07-09-2017
by Valda Beverley Colleen

5 stars

Satisfied customer

As a new customer, very impressed. Helpful and patient guiding me through the process. No fee to pay...happy with that!!! Transfer arrived on time, so...Read more

As a new customer, very impressed. Helpful and patient guiding me through the process. No fee to pay...happy with that!!! Transfer arrived on time, so great result. Will certainly use them again.

07-09-2017
by Hugh Burrell

4 stars

All worked as it was supposed to.

All worked as it was supposed to.

07-09-2017
by Mark Dunstone

5 stars

The rate was excellent compared to my …

The rate was excellent compared to my bank and the customer service was excellent, they talked me through the system perfectly and the money arrived...Read more

The rate was excellent compared to my bank and the customer service was excellent, they talked me through the system perfectly and the money arrived within 24 hours. If you decide to use the bank rate instead of this service then you will be throwing money away.

07-09-2017
by Colin Mathias

5 stars

They made the whole process easy and …

They made the whole process easy and very cost effective. I will use them again on a regular (monthly) basis and highly recommend them to anyone who needs...Read more

They made the whole process easy and very cost effective. I will use them again on a regular (monthly) basis and highly recommend them to anyone who needs to transfer money

07-09-2017
by Michael Reynolds

5 stars

Quick and easy

Quick and easy, at a reasonable cost

02-09-2017
by Jessica M

5 stars

I've always had great service

I've always had great service, swift responses and no issues at all - efficient way to get USD payments out without extortionate charges from our bank.

01-09-2017
by hazel lyon

5 stars

no problems would recommend

no problems would recommend,

01-09-2017
by Pavel

5 stars

Completely satisfied

Completely satisfied. Excellent personalized service. CD account manager Germaine navigated me through the whole process, answered all my questions and...Read more

Completely satisfied. Excellent personalized service. CD account manager Germaine navigated me through the whole process, answered all my questions and gave me the confidence that CD is the right partner for currency exchange services. Will definitely use them again.

01-09-2017
by Gill Conn

2 stars

Transferred money to our daughter's …

Transferred money to our daughter's account in the US. We knew it would take a $16 charge on receipt of the money so factored that in but somewhere along...Read more

Transferred money to our daughter's account in the US. We knew it would take a $16 charge on receipt of the money so factored that in but somewhere along the line another $20 was taken. CD don't seem able to say where that went - that's not good enough when they say "There are no charges for most of our transactions and no hidden fees or commissions. If we do charge for a service, we’ll tell you upfront so you know exactly what it’s going to cost you. We do 90% of our transactions for free!" No adequate explanation so far of where the $20 went but we keep hoping!

31-08-2017
by joseph williams

1 stars

After 25 hours still no contact with …

After 25 hours still no contact with currency direct,must be putting there heads in the sand. I will tell you one thing I will not go away and I will push...Read more

After 25 hours still no contact with currency direct,must be putting there heads in the sand. I will tell you one thing I will not go away and I will push it until I get justice. A disgrace when you say on this website a member of staff will get in touch shortly.may I add I put a complaint to currency direct yesterday but still no reply off that yet either.maybe I am not giving them enough time to respond but to me it feels like a age

30-08-2017
by Peter Lemon

5 stars

Excellent service

As always at first I was worried for scan reasons but as more time went on I was getting relaxed. The final outcome was communication, was excellent and...Read more

As always at first I was worried for scan reasons but as more time went on I was getting relaxed. The final outcome was communication, was excellent and without any fuss or problem my money was transfered to my chosen account

30-08-2017
by joseph williams

1 stars

Ripped off by currency direct

Sold my house in Spain yesterday and after appro 14 years with currency direct .i thought I would transfer my funds back with them.oh what a big big...Read more

Sold my house in Spain yesterday and after appro 14 years with currency direct .i thought I would transfer my funds back with them.oh what a big big mistake I done,I feel angry and ripped off.when I contacted them today I was offered 1.11 to the pound which I thought was a rip off so I contacted other companies and all came back with a lot better offers and all said currency direct was ripping me off it was around £4750.00 worse off than other companies.so I contacted them and had big blow up with them so I asked for my money back and the answer was no bother but they would charge me 1.25 percent to do so.after another big augument they lifted my transfer up by another £1996.00 so it was better but so still £2500.00 worse than all the other companies I contacted.so never never would I deal with them again.

30-08-2017
by Pilar

5 stars

Everything perfect

Everything perfect

27-08-2017
by Mavis Y

5 stars

CD service is great!

Inder is our account manager, and he is very professional and helpful. He speaks Chinese very well, and no communication problem at all! All in all,...Read more

Inder is our account manager, and he is very professional and helpful. He speaks Chinese very well, and no communication problem at all! All in all, excellent!

25-08-2017
by Catherine

5 stars

Would highly recommend

Would highly recommend My contact at Currencies Direct was thorough and helpful throughout the process, and very responsive to emails. The whole process...Read more

Would highly recommend My contact at Currencies Direct was thorough and helpful throughout the process, and very responsive to emails. The whole process was straightforward and I received my money promptly.

25-08-2017
by Andrew Day

5 stars

Best service ever keep up the good work

Best service ever keep up the good work

25-08-2017
by Mike Dugdale

5 stars

Excellent Service

Excellent Service I have previously used another currency transfer service but the rates offered by Currencies Direct were far better than my current...Read more

Excellent Service I have previously used another currency transfer service but the rates offered by Currencies Direct were far better than my current supplier so I have switched.



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Principais factos sobre o Currencies Direct

Informações do Serviço

Tempo para abrir uma conta Em alguns minutos
Opções de Pay-in Conta Bancária
International bank transfer
Opções de pay-out Conta bancária
International bank transfer
Quantia mínima Sim
Quantia máxima Não
Idiomas disponíveis
Français
English
Deutsch
Español
Português
Italiano
Transferências pessoais Sim
Clientes empresariais Sim
Contratos avançados de moeda Sim
Documentos requeridos ID, Comprovante de Morada

Informações da empresa

Tipo de serviço oferecido Empresas de câmbio
A funcionar desde 1996
Sede London
Jurisdição Reino Unido
Regulado por FCA

Informações de contato

Contato do suporte london@currenciesdirect.com
Horário de atendimento -
Twitter @https://twitter.com/currenciesd
Facebook https://www.facebook.com/currenciesdirect


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