Currencies Direct - Opinião independente

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8.00/10 Muito bom
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03-02-2018
by Daniel Ballard

5 stars

Sarah at Currencies Direct (Spain)

I have just spoken to Sarah, Currencies Direct Adviser (Spain), and the service I received was first class. She was friendly, informative and gave me what...Read more

I have just spoken to Sarah, Currencies Direct Adviser (Spain), and the service I received was first class. She was friendly, informative and gave me what I consider "expert advice" on how I should handle my money transfers between the UK and Spain. I have deal with different currency transfer agencies, but Currencies Direct delivers every time. Special thanks to Sarah!

02-02-2018
by Antigone

5 stars

Excellent service at all times

Prompt, professional and personalized service with integrity. Well done, Currencies Direct!

13-01-2018
by Ivan Klatev

4 stars

Very reliable and quick service for international payments

We make international payments on a regular basis and the money always arrives quickly, the service is reliable and the staff has a professional approach....Read more

We make international payments on a regular basis and the money always arrives quickly, the service is reliable and the staff has a professional approach. We will continue working with Currencies Direct!


Mais revisões

02-02-2018
by SIMALA HOME

5 stars

Using Currencies Direct allows us to …

Using Currencies Direct allows us to receive a more competitive exchange rate when compared to our eCommerce platform provider. The Currencies Direct...Read more

Using Currencies Direct allows us to receive a more competitive exchange rate when compared to our eCommerce platform provider. The Currencies Direct portal is easy to use and the automated features allow for less resource time required to process transactions. Our Account Manager, Yash, is always at hand and deals with our queries professionally and speedily.

02-02-2018
by MR P CARTWRIGHT

5 stars

Excellent service, professional and personal

From the customer perspective any Company review is fundamentally based on the people that represent them and in my case this is my Account Manager,...Read more

From the customer perspective any Company review is fundamentally based on the people that represent them and in my case this is my Account Manager, Germaine. Inital contact was with Lena who was very professional and competently answered my initial questions, so a good initial impression of the Company. Within an hour of this initial call I had been contacted by my assigned Account Manager. Germaine very quickly put my mind at ease, turning what I thought was going to be a difficult process as it involves multiple transactions into very clear set stages. Germaine explained everything very clearly and also explained how to make things even easier from the currency perspective for my future foreign property sales. Very happy so far, sterling in my uk account in less than 24 hours of initial contact at a good conversion rate. More to do but I have no reservations as I know my Account Manager has matters in hand.

01-02-2018
by Scott Hindle

5 stars

Great service from start to finish …

Great service from start to finish would definitely use again.

01-02-2018
by Cheryl

5 stars

Super helpful supporting me through my first transfer

Jeannette was super helpful supporting me through my first transfer. She made what I thought would be quite complex so straight forward and didn't mind...Read more

Jeannette was super helpful supporting me through my first transfer. She made what I thought would be quite complex so straight forward and didn't mind answering my silly questions over the phone and on email - brilliant!

01-02-2018
by Vilma Gas

1 stars

Misunderstanding and confusion customer …

Misunderstanding and confusion customer service.

31-01-2018
by Yuvaraj Eswaran

1 stars

Stay away if you can!!

Started off well with the assistance of account manager but it has turned out to be a dreadful experience. If you are trying to use the service for...Read more

Started off well with the assistance of account manager but it has turned out to be a dreadful experience. If you are trying to use the service for regular business transactions don't use the service unless you are prepared to wait for days beyond the promised timeline as the delivery times are unreliable and many a times no one has a clue of what happened to the transaction. You can save few pennies by using the service but certainly there are other reliable services who can also offer more competitive rates.

30-01-2018
by vincent jackson

5 stars

smooth transaction

smooth transaction, friendly and informative staff = thanks for the help

30-01-2018
by Elliot

5 stars

EXcellent service

EXcellent service

27-01-2018
by Naama

5 stars

Happy with my agent Sonam

So far I'm satisfied with your service. The main reason for that is Sonam. She is trustable, kind and always willing to help with everything. When I open...Read more

So far I'm satisfied with your service. The main reason for that is Sonam. She is trustable, kind and always willing to help with everything. When I open an account with CD, I didn't expect to receive this service and assistance as I get from Sonam. Thank you.

27-01-2018
by ashling tanner

5 stars

I spoke with three consultants whilst …

I spoke with three consultants whilst opening my account and making my first transaction ... Boneca being the person I had to speak to on more than one...Read more

I spoke with three consultants whilst opening my account and making my first transaction ... Boneca being the person I had to speak to on more than one occasion who was extremely helpful and polite and patient . I have nothing but praise for the service I have recieved . Incredibly efficient and thorough and due to a small mistake I had made on inputting info were determined to resolve my mistake as quickly as possible . would highly recommend this company .

27-01-2018
by Lauren M

5 stars

Good experience. Boneca is FANTASTIC

Overall the experience has been great and would use them again, However I wish to really shine a light on one particular member of staff: Boneca Rego. I...Read more

Overall the experience has been great and would use them again, However I wish to really shine a light on one particular member of staff: Boneca Rego. I really feel like she was an angel sent to help me, I didn't know what I was doing however she has been nothing but patient, polite, friendly and helpful. I cannot express enough how grateful I am to have dealt with her. She worked so hard to help me get everything organized and SHE DID! Again I think she is wonderful, and and ASSET to your team. She is an example of how employees should deal with clients. (Even the ones that cry like me!) Her assistance really was so fantastic. She really made it all so much easier for me. I would use this service again and would recommend your company. A big thank you to Boneca (and the team) BONECA FOR MANAGER :)

27-01-2018
by PREETI WADHWANI

2 stars

Woefully inept internal processes

The problem as their customer is not delay in communication or action - the issue arises with their left hand not knowing what the right has done or...Read more

The problem as their customer is not delay in communication or action - the issue arises with their left hand not knowing what the right has done or doing. I have both a business and a personal account with Currencies Direct. And apparently for every account, you get an 'Account Manager'. And a Customer Service representative tends to contact you when you want a transaction done. Without fail, at every transaction, the customer services rep has been unaware of the actions undertaken of the Account Manager and the same in reverse. Every phone call is me repeating the same information I sent in a previous email just to another person. Many times one wants to reach out to the Accounts Manager to give them a piece of your mind. Having cancelled my personal account, I am on my way to cancelling my business one as well now.

27-01-2018
by Kevin Waygood-West

5 stars

What an excellent service!

What an excellent service!! Arshi is constantly 'on the ball' with timely emails, telephone calls, and great advice; and of course top rates. Making...Read more

What an excellent service!! Arshi is constantly 'on the ball' with timely emails, telephone calls, and great advice; and of course top rates. Making foreign currency transactions has never been so easy :)

26-01-2018
by Andy Haughton

5 stars

Once again a very professional service …

Once again a very professional service from everyone at currencies direct

26-01-2018
by David Bausor

5 stars

My experience with Currencies Direct

Initial contact was very rapid, and instructions on registering etc. were clear. The person I spoke to was pleasant, polite, and efficient. Couldn't ask...Read more

Initial contact was very rapid, and instructions on registering etc. were clear. The person I spoke to was pleasant, polite, and efficient. Couldn't ask for more! My first and second transfers have taken place immediately with zero delay on the UK side. Very clear and efficient. Ledavid

26-01-2018
by Andrew

1 stars

Customer Service is terrible

Customer Service is terrible. Very slow at responding, poor answers, and do not take business seriously

25-01-2018
by Chris Taylor

5 stars

We were recommended to Currencies …

We were recommended to Currencies Direct and so glad we went. We were introduced to Carol at the Camposol, Murcia branch who was not only the consummate...Read more

We were recommended to Currencies Direct and so glad we went. We were introduced to Carol at the Camposol, Murcia branch who was not only the consummate professional but treated us as friends. We would have no hesitation in recommending Currencies Direct in the future.

25-01-2018
by Judith Syson

5 stars

Easy to use service, backed up by professional helpful staff

This is a great service, clear and easy to use on line and backed up by good email connections confirming each step of the processes. I found out...Read more

This is a great service, clear and easy to use on line and backed up by good email connections confirming each step of the processes. I found out recently you can set up as a joint account and this is a particularly useful feature. The service is backed up by very helpful, professional and friendly staff who are available by phone and email to smooth through getting validation for payments going to new recipients. I have no hesitation in recommending this service.

25-01-2018
by 302402

1 stars

Don't. Unless you're stupid. I was

Don't deal with them unless you're stupid. I was. I was told that because they don't have a bank account in my country, I should transfer the money...Read more

Don't deal with them unless you're stupid. I was. I was told that because they don't have a bank account in my country, I should transfer the money internationally to them and they will reimburse the bank fees (150$). It was just like that on my first transfer and I was happy. On the second transfer I was STUPID to think that nothing changed and I transferred even a bigger amount of money (~50K GBP). So, after I paid the 150$ commission to the bank, this time they told me that they don't know what I am talking about and they never reimburse for the fees and I had to know that. Third transfer will be with another company and I hope they will be more honest to stand behind their words.

24-01-2018
by yaacov zaidel

5 stars

Excellent service

Excellent service Professional answers,quick replies,and nice attitude. Your Ms.Arshi Pawar,E-commerce Account Manager is doing a great job. Thank you...Read more

Excellent service Professional answers,quick replies,and nice attitude. Your Ms.Arshi Pawar,E-commerce Account Manager is doing a great job. Thank you very much. Yaacov Zaidel

23-01-2018
by Mr Phillips

5 stars

Great company to have when buying …

Great company to have when buying abroad or just paying bills abroad a fare rate of exchange and opened my account face to face in Spain what goes a long...Read more

Great company to have when buying abroad or just paying bills abroad a fare rate of exchange and opened my account face to face in Spain what goes a long way when parting with thousands of pounds or euro's very pleased with all and everyone from currencies direct Many thanks Mr&Mrs P

23-01-2018
by barry waldron

5 stars

Excellent service and very helpful …

Excellent service and very helpful staff. I would certainly recommend them and I would definitely use CurrenciesDirect again.

19-01-2018
by Mrs. A. T. Mowatt

5 stars

For my first experience of transferring …

For my first experience of transferring cash from a Spanish bank in Euros to my British account, I decided to contact the experts. Despite the fact that...Read more

For my first experience of transferring cash from a Spanish bank in Euros to my British account, I decided to contact the experts. Despite the fact that my Spanish bank held onto the money, instead of transferring it to Currencies Direct!, this was an incredibly easy and worry- free experience. The staff at the local office were constantly in touch to reassure me, saying my Spanish bank had a reputation for delay and that it would come in. As it did by my chasing them up. I had initially thought of doing the whole transfer with them but I am delighted I did not as I dare not think how the full transfer and exchange to pounds. would have gone. If like me, you feel relatively unsure about the procedure,- or even if you do not! - I would recommend Currencies Direct most efficient, professional, very polite, helpful and caring staff to anyone. I will always use them

19-01-2018
by Paul Young

5 stars

Shiraz was very polite and helpful

Shiraz was very polite and helpful, excellent service

19-01-2018
by JIM PATRICK

5 stars

First class personal service

First class personal service,simple process,no fees and an excellent rate.No hesitation recommending Jane and her team.

18-01-2018
by Jo Short

5 stars

Customer Service were excellent...

Customer Service were excellent in helping and guiding me through the process of selecting and sending currencies. With their on-line guidance, the whole...Read more

Customer Service were excellent in helping and guiding me through the process of selecting and sending currencies. With their on-line guidance, the whole process of sending large amounts of my money became stress-free and easy to manage

17-01-2018
by Anil kumar

5 stars

Excellent service

Excellent service, thank you Ekta



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Principais factos sobre o Currencies Direct

Informações do Serviço

Tempo para abrir uma conta Em alguns minutos
Opções de Pay-in Conta Bancária
International bank transfer
Opções de pay-out Conta bancária
International bank transfer
Quantia mínima Sim
Quantia máxima Não
Idiomas disponíveis
Français
English
Deutsch
Español
Português
Italiano
Transferências pessoais Sim
Clientes empresariais Sim
Contratos avançados de moeda Sim
Documentos requeridos ID, Comprovante de Morada

Informações da empresa

Tipo de serviço oferecido Empresas de câmbio
A funcionar desde 1996
Sede London
Jurisdição Reino Unido
Regulado por FCA

Informações de contato

Contato do suporte london@currenciesdirect.com
Horário de atendimento -
Twitter @https://twitter.com/currenciesd
Facebook https://www.facebook.com/currenciesdirect