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1 880 opiniões de clientes sobre Currencies Direct - Trustpilot


7 horas atrás
by Claude Ripley

5 stars

Great to deal with.

It was all my fault! I caused a problem between Currencies Direct and my UK bank (RBS) by miscalculating my Current Account balance. Both parties did...Read more

It was all my fault! I caused a problem between Currencies Direct and my UK bank (RBS) by miscalculating my Current Account balance. Both parties did their best to sort this out, but the folk at CD kept calm and reassuring and helpful throughout, despite my near panic! I have always been impressed, over many years, at the friendly and personal relationships one is able to establish with the people in this high pressure business. They are easily reached by phone, they listen with patience, and they explain carefully what has to be done. I'm very, very satisfied with their service over a long, long time. Thank you CD. Claude Ripley

7 horas atrás
by C McConnell

5 stars

Germaine made this process really easy …

Germaine made this process really easy for me and explained everything. Thanks for trying to get me to transfer money when the exchange rate was better. I...Read more

Germaine made this process really easy for me and explained everything. Thanks for trying to get me to transfer money when the exchange rate was better. I would definitell use this service again.

1 dia atrás
by Barbara

5 stars

I had never done a money transfer …

I had never done a money transfer before and I was a bit nervous to say the least but germaine understood my nervousness and put me at ease. S0 it was...Read more

I had never done a money transfer before and I was a bit nervous to say the least but germaine understood my nervousness and put me at ease. S0 it was with her help that I have now done my 2nd transfer. I would recommend this company to family and friends for sure.


Mais revisões

1 dia atrás
by Mickey Malul

1 stars

It is about 2.5 weeks now to move money …

It is about 2.5 weeks now to move money internationally. It has became a joke now as we are chasing out money and trying to get it to get back to our...Read more

It is about 2.5 weeks now to move money internationally. It has became a joke now as we are chasing out money and trying to get it to get back to our original account. I would stay away

1 dia atrás
by Jill Hatton

5 stars

simple, fast and good value

sent funds to Austria and used the online platform. easy to use and good exchange rates. Funds were sent same day.

1 dia atrás
by BRIAN ASKEW

4 stars

Easy

Easy, quick and safe. Money in my home bank account in two days.

1 dia atrás
by Ivan Worsley

4 stars

Very prompt and efficient service …

Very prompt and efficient service mostly through Adil. Still not 100% confident that we get the best rate first time and need to haggle to get the rate we...Read more

Very prompt and efficient service mostly through Adil. Still not 100% confident that we get the best rate first time and need to haggle to get the rate we need. If we could get the best rate for the day in reply to our emails it would save time negotiating over the phone.

2 dias atrás
by Adrian

1 stars

I did an international transfer that …

I did an international transfer that was returned but they told me lies and tried to deduct money from it. I complained and they kept refusing to answer...Read more

I did an international transfer that was returned but they told me lies and tried to deduct money from it. I complained and they kept refusing to answer my questions and emails - will take the matter the further.

2 dias atrás
by Alan Yasin

5 stars

I have a very good relationship with …

I have a very good relationship with Currencies Direct and with Adil. We have now been working together for a while and everything thus far has been first...Read more

I have a very good relationship with Currencies Direct and with Adil. We have now been working together for a while and everything thus far has been first rate,

2 dias atrás
by Tim

5 stars

A great service from Currencies Direct!

We have been using currencies direct for a few years now and they deal with all of our FX. Our account manager Adil Shah is always very good and gets...Read more

We have been using currencies direct for a few years now and they deal with all of our FX. Our account manager Adil Shah is always very good and gets things done right away, we are very pleased with the service we receive and look forward to using them going forward.

2 dias atrás
by Adrien

5 stars

The exchange rates were excellent and with no commission

I have been super satisfied with their international exchange rates which have always been excellent and with no other commission (so it's very...Read more

I have been super satisfied with their international exchange rates which have always been excellent and with no other commission (so it's very transparent). My account manager Adil Shah is super-nice on the phone and it was very easy to get everything set up.

2 dias atrás
by Nick

5 stars

Great service especially for business accounts

I've been using Currencies Direct for over a year now and have never had any problems - and I've saved a fortune. I used to send funds overseas using my...Read more

I've been using Currencies Direct for over a year now and have never had any problems - and I've saved a fortune. I used to send funds overseas using my normal retail bank for years, and Currencies Direct are much cheaper, especially on larger payments. I have a dedicated account manager, Adil, who is always available on the phone and always gets me a good rate - even if we have to haggle a little sometimes!

3 dias atrás
by Arvakkula

5 stars

#Currencies Direct learn more - save more !!

#Currencies Direct lives by its name for sure. CD adds staircase to excel while trading Internationally, irrespective of the size your company is $ or €...Read more

#Currencies Direct lives by its name for sure. CD adds staircase to excel while trading Internationally, irrespective of the size your company is $ or € or £ and many more global currencies. It has helped me to learn the complexities of Forex to my advantage, through guidance of my dedicated account manager.

4 dias atrás
by John Russell

5 stars

Costa Blanca team OK!

Friendly efficient service at a competitive rate.

4 dias atrás
by Solvig Krause

1 stars

What a scam Avoid at all costs

What a scam Avoid at all costs. If I could give -10 starsI would. This is not a genuine company. We ( my boyfriend0 transferred Euros1000 from Germany...Read more

What a scam Avoid at all costs. If I could give -10 starsI would. This is not a genuine company. We ( my boyfriend0 transferred Euros1000 from Germany into my GBP Account and the money never arrived. We should have trusted all the bad reviews. This company should be reported and I will If I dont have my money by next week and we consider speaking to a lawyer if the money does not arrive.The account Manager Janette Smith is useless considering she is earning money on this transactions, she just communicates the bare necessities. There seems to be a pattern with this company that funds never arrive, i make a lot of transactions with other companies and never encountered problems. If this is not fraud I dont know what is. How can trading standards allow this? While It may seem that the money is now lost, I set everything on it to retrieve the funds and If i have to court. They are not getting away with it. Where the good reviews come from that raises a genuine question. I am appalled that something like this can happen. I can only advise others, PLEASE DO NOT trade with this company, you get burnt.

4 dias atrás
by Barry

1 stars

Absolutely useless no other word for …

Absolutely useless no other word for them.

6 dias atrás
by Paul

1 stars

Used to be good

I wasted ages trying to use this service to transfer pre-bought currency. They promised to solve the problem, but didn't. Their latest upgrade will not...Read more

I wasted ages trying to use this service to transfer pre-bought currency. They promised to solve the problem, but didn't. Their latest upgrade will not work, and customer services are clueless. Suggested doing all that I had already done.

1 semana atrás
by Sherry Shirena

5 stars

Excellent

Good rate, deliver promptly.

1 semana atrás
by Lynn Bougault

5 stars

As a Silver Surfer I was a bit nervous …

As a Silver Surfer I was a bit nervous of using the site for Currencies Direct but I must say, even for me, it was straightforward. I would recommend this...Read more

As a Silver Surfer I was a bit nervous of using the site for Currencies Direct but I must say, even for me, it was straightforward. I would recommend this company strongly and ....a bonus....you even get to talk to a Human Being over the phone.

17-11-2017
by Adrian

1 stars

I did an international transfer that …

I did an international transfer that was returned but they told me lies and tried to deduct money from it. I complained and they kept refusing to answer...Read more

I did an international transfer that was returned but they told me lies and tried to deduct money from it. I complained and they kept refusing to answer my questions and emails - will take the matter the further.

17-11-2017
by John Russell

5 stars

Fast friendly efficient service at a …

Fast friendly efficient service at a good rate.

16-11-2017
by Jan Weima

5 stars

Excellent service

Excellent service

16-11-2017
by Rob from London

5 stars

Very good service and keen to provide …

Very good service and keen to provide the best rates they can. Really liked having someone to talk through questions I had

15-11-2017
by Derek Smith

1 stars

CD do not listen to clients

CD do not listen to clients I was asked to supply 2 months bank statements to prevent money laundering When I question how would you seeing my internet...Read more

CD do not listen to clients I was asked to supply 2 months bank statements to prevent money laundering When I question how would you seeing my internet and phone bill help you in this matter as funds were from a Spanish solicitor I got no reply except compliance Having been asked for copies of my passport and the said bank statements.I sent them only for a request now not for my passport but 3 months bank statements.I phoned cd to discover the customer service girl couldn’t open the e mail. She eventually did open it to discover it was all there and she would phone me back shortly. 2 hours later I phoned them to discover they are awaiting compliance a department you can’t speak to If you like waiting at the end of a phone and chasing for answers use cd if not like me Use another company .Having sold houses in Spain and having numerous estate agent contacts in Costa Blanca I will give be you the same advice DO NOT USE CD

15-11-2017
by R W Taylor

1 stars

DREADFUL SERVICE

Maybe my e mail says it all. I am just about to stop using your services for my monthly transfer of UK pounds to Euros. I was simply going to do this...Read more

Maybe my e mail says it all. I am just about to stop using your services for my monthly transfer of UK pounds to Euros. I was simply going to do this without you knowing the reason why. However, your self promoting and smug e mail to me trumpeting your award for Consumer Champion of the Year, has prompted me to write to you, rather than quietly stopping to use your disappointing currency transfer service and transferring my custom elsewhere. Below is a section of your communication " We’re pleased to announce our most recent award, having won the title of "Consumer Champion of the Year" at the MoneyAge 2017 awards. The award reflects our mission: to make your money transfers simple. That doesn’t happen unless we put you first, from start to finish. We hope you'll share our pride in the award, which is contested across the whole personal finance industry (including banking, insurance, pensions and more. At the start of October my monthly transfer failed to appear in my Spanish bank account. Not surprisingly it was in yours ! I called your trader, who had forgotten to do this 2 days after it should have been done. A mistake ? No, the second time this has happened this year. On both occasions I was embarrassed by this, having to re organise some of my personal transactions. I am often away in various parts of the world away from my family when this monthly transfer should be made. Had I not been at home and not noticed this latest error, I would have been left severely embarrassed and being cited with significant banking charges. So, my money transfers were not made simple and you did not put me first from start to finish and I do not share your self-congratulating pride. At your invitation via your e mail, will rate you on Trustpilot........ I was disappointed after the first lapse in transfer and was prepared overlook this. The second time was unacceptable and so I am prepared to vote with my feet. When I spoke to the Customer Service gentleman, he offered a £50 Amazon voucher as an apology for my inconvenience, time etc. ONLY IF I DIDN'T POST ON TRUSTPILOT !! There you have it. I have voted with my feet.

15-11-2017
by Moira Menzies

5 stars

Beyond Excellence!

Many thanks to Karla Teuma in Marbella for her outstanding service, patience and willingness to help,during the whole process of selling a property in...Read more

Many thanks to Karla Teuma in Marbella for her outstanding service, patience and willingness to help,during the whole process of selling a property in Spain. Not only did she explain all the procedures for currency transfer very clearly and answered all my queries, but she offered her assistance in various ways, to ensure that the sale went smoothly. Thanks also to her colleague Jayne in Tenerife, who stepped into the breach when the electronics in Karla’s office failed and Ignacio for collecting and depositing the cheque just before my departure from Spain. The service provided by Currencies Direct is second to none and I would certainly recommend them.

13-11-2017
by Mrs. L. Oliver

5 stars

Very professional

Very professional, and they made me feel confident in the transaction. Would use them again, and recommend to friends.

12-11-2017
by Henry

5 stars

fantastic service and all the people …

fantastic service and all the people were really helpful and patient with me when i needed it. would recommend them to anyone

11-11-2017
by John Carroll

5 stars

Customer Service offered by Jayne Winch at Currencies Direct "First Class"

The service offered and provided by Jayne Winch at Currencies Direct was second to none especially since there were numerous transfer issues with my bank....Read more

The service offered and provided by Jayne Winch at Currencies Direct was second to none especially since there were numerous transfer issues with my bank. Jayne's patience was much appreciated and I would recommend Currencies Direct to people I know should the conversation arise.

09-11-2017
by Eve Hulbert

5 stars

great service

Recently made my first currency transfer so I was a bit nervous, but Germaine from Currencies Direct talked me through the process and was efficient,...Read more

Recently made my first currency transfer so I was a bit nervous, but Germaine from Currencies Direct talked me through the process and was efficient, friendly and calm, despite problems with my internet. The whole process went very smoothly. I would not hesitate to recommend CD. Thanks Germaine!



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Principais factos sobre o Currencies Direct

Informações do Serviço

Tempo para abrir uma conta Em alguns minutos
Opções de Pay-in Conta Bancária
International bank transfer
Opções de pay-out Conta bancária
International bank transfer
Quantia mínima Sim
Quantia máxima Não
Idiomas disponíveis
Français
English
Deutsch
Español
Português
Italiano
Transferências pessoais Sim
Clientes empresariais Sim
Contratos avançados de moeda Sim
Documentos requeridos ID, Comprovante de Morada

Informações da empresa

Tipo de serviço oferecido Empresas de câmbio
A funcionar desde 1996
Sede London
Jurisdição Reino Unido
Regulado por FCA

Informações de contato

Contato do suporte london@currenciesdirect.com
Horário de atendimento -
Twitter @https://twitter.com/currenciesd
Facebook https://www.facebook.com/currenciesdirect


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Avenue d’Ouchy 4
1006 Lausanne
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