RBS - Niezależna recenzja

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30.01.2018
by George Dawes

1 stars

To call this bank utterly useless would …

To call this bank utterly useless would be a compliment A few years go I was in the middle of a property refurb and they decided they didn't have...Read more

To call this bank utterly useless would be a compliment A few years go I was in the middle of a property refurb and they decided they didn't have sufficient ID on me and then gave me 24 hours or they would close all my accounts - despite our family being with the RBS over 50 years -- .... ridiculous Recently I approached them for increasing some overdrafts , that was a complete fiasco - they even wanted me to remove a name from the deeds of one of my properties to fit in with their 'offerings' They've certainly gone down the drain in the last few years I will make alternative arrangements , Funding Circle looks promising , at least they exist in the real world of business and know something called customer service They can't possibly be worse

27.01.2018
by Devlo

1 stars

This is not a 1 star rating - the scale doesn't go low enough

Please don't make the mistake of opening any kind of account with this bank. My story is too long and depressing to write here but make no mistake - this...Read more

Please don't make the mistake of opening any kind of account with this bank. My story is too long and depressing to write here but make no mistake - this is the worst bank in the universe. The staff in the branches do their best under shockingly bad management and try to help while having a look on their faces that says they know exactly what you are going through but they are powerless to help. On line customer service is non existent- read the small print and they allow themselves 56 days to address your complaint. By the time my complaint was even acknowledged my account had been closed a while. I can't say enough bad things about RBS but this is the bank that was bailed out by the taxpayer. In other words we made a bunch of tosspots at the top of the RBS tree very very rich while the customers were treated like dirt.

27.01.2018
by Froggy

2 stars

No wonder the government wants to get shot of RBS, the top team are vile

OMG tried to do a transfer on-line. Failed due to having to enter id number and pass digits and password and then having to find my card and put the card...Read more

OMG tried to do a transfer on-line. Failed due to having to enter id number and pass digits and password and then having to find my card and put the card in a reader and enter 8 digits only to be told to start again, or I was invalid, or something. Heavens above how much blinkin security do I and they need? not even Snowden could have cracked this lot. I remember the good old days when you could handwrite your own cheque (not a pre-printed one) wander into a friendly helpful branch and get money. Today that is just toooooo expensive and may damage profits i.e. £1.6 billion in three month!. Maybe they should concentrate a lot more on customer service, their staff and ethical values as opposed to mis-selling insurance, over charging for accounts and otherwise incurring massive fines around the world for illegal activities whilst continuing to sponsor such worthy causes as cricket, rugby and Andy Murray (supporter of breaking up the UK who does not live in Scotland apparently). So, phoned the local friendly branch I have been with for over 30 years, cannot help unless I faxed written instructions. I explained that I did not have time to pop down my local technology museum to borrow a fax machine and would a new fangled e-mail do? Sounds of confusion at the far end, Email? Emil? Eeee Mail? Maybe they thought I was from Yorkshire, anyway next I was asked to call 03459000400 which had an automated response of 'please call 0345242424' which had an automated response of 'please call 03459000400'. Such fun they have with their customers. Only gave 2* as opposed to 1* as the people I eventually spoke to were very good. Hmmm, access via machines very unhappy, access via people very happy, could there be a lesson here?


Więcej opinii

11.01.2018
by mark

1 stars

This particular bank has a habit of …

Now this particular is operated on prnciapls or complete incompetence and stupidity bank has a habit of randomly sifting through accounts conducted in a...Read more

Now this particular is operated on prnciapls or complete incompetence and stupidity bank has a habit of randomly sifting through accounts conducted in a perfectly good and legal manner and then closing them purely for the sake of it and unreasonably refusing to give references, even though the customer has done nothing wrong whatsoever and is a perfectly good customer that other banks would be only too happy to take on. They allow you to withdraw any funds under such circumstances and remain polite when you go in the branch. Now Im not saying the staff who take the decision to close your account are stupid, unintelligent or anything like that, I am just simply trying to say that they are complete bafoons who ought to be put in a mental hospital

08.01.2018
by Fi Kidd

1 stars

RBS has become a sick joke

RBS has become a sick joke. Never answer their phone. Staff are incompetent and the online banking system is now all but useless. It used to work very...Read more

RBS has become a sick joke. Never answer their phone. Staff are incompetent and the online banking system is now all but useless. It used to work very well then someone had the not so bright idea of revamping the site to make it easier for the customer. A child could have done better and since they changed it, 9 times out of 10 you get a message saying "technical problems - try again later". I now cannot even get the login screen to come up. I've had enough of them and will be closing my account (which I've had for many years) and moving elsewhere.

27.12.2017
by Lewis Frank Hepburn

5 stars

Give my boy mark a raise

I talked to a customer service representative of RBS called Mark on the 26th December. He was polite and helped me do What I needed to do as quickly as...Read more

I talked to a customer service representative of RBS called Mark on the 26th December. He was polite and helped me do What I needed to do as quickly as possible. It’s the small things that count at christmas. Give my boy Mark a raise!!

23.12.2017
by Ioana

1 stars

A BAD JOKE.

A BAD JOKE. I set up my payment by direct debit and to pay the full balance. For 2 months they kept taking £50. Then they finally took the full balance...Read more

A BAD JOKE. I set up my payment by direct debit and to pay the full balance. For 2 months they kept taking £50. Then they finally took the full balance 14 days after the statement day. 14 days??? Are you kidding me? No company/bank gives you a credit card and then takes the money form your account in 14 days. To make the matter even worse , when i checked the last to which were both fully paid by direct debit within 14 days from the statement date, surprise. They charged interest . I cannot figure our how they work out the interest as the interest is calculated on the total statement which already includes the interest amount. HOW IS THAT EVEN POSSIBLE? I`ve been trying for weeks to get through to someone but it impossible as they never answer the calls. Each time wasted 40-50 min on the phone. I will take this to the financial banking ombudsman as they just do not care.

22.12.2017
by edward scott

1 stars

Just don't use RBS!

Just don't use RBS! Their business review questions are ridiculous. We 3 business bank accounts and only RBS is so intrusive. Their customer service is...Read more

Just don't use RBS! Their business review questions are ridiculous. We 3 business bank accounts and only RBS is so intrusive. Their customer service is just the worst. Our local branch manager's child was on work experience and was so busy asking why he couldn't expense his bus to work that he cocked up a transfer of ours. Then we got blamed by his mother. There are a million and one other petty things (like them constantly getting the service address wrong - third time has not been a charm!) but really, just avoid them like the plague.

12.12.2017
by Howard Fleming

1 stars

The RBS have has gone downhill even …

The RBS have has gone downhill even further the 62 branches of the bank that have been sold only makes half the amount that they are paying out to their...Read more

The RBS have has gone downhill even further the 62 branches of the bank that have been sold only makes half the amount that they are paying out to their executives in bonuses they are also about to rob carers by holding onto your money through the weekend until Monday stopping you from paying any bills so the bank can make more money from robbing poor carers who are supposed to get their money on weekends to fund lavish lifestyles for their bosses the Royal bank of Scotland is a disgrace.

12.12.2017
by C Bailey

1 stars

Appalling service

Appalling service, Threatening to shut down out business account as they believe we have ceased trading despite filling our yearly accounts every year on...Read more

Appalling service, Threatening to shut down out business account as they believe we have ceased trading despite filling our yearly accounts every year on time for 5 years. When asked where they received such information they couldn't tell us. Asked for proof that we are still trading in the form of recent accounts to which we agreed to send via email. The Business manager gave us the wrong email address twice. (Seemingly on purpose) Mentioned that they have been trying to contact us for 3 months despite us not receiving a single call or letter. It transpires that the letters are being sent to a totally unrelated address and different from our statement address. Given we have no debt with RBS whatsoever its bizarre. They also mentioned that as we don't call them monthly to discuss our account its a reason for them to believe that we are no longer trading. On another note our original business manager disappeared without trace and we have had no direct contact to a manager for 2 years. No debit card despite multiple requests for one. Avoid this bank at all costs!

10.12.2017
by Richard

1 stars

Consistently dissapointing with service …

Consistently dissapointing with service call waiting times, expensive international banking rip off. Use transfer wise 80% cheaper than rbs! Nothing good...Read more

Consistently dissapointing with service call waiting times, expensive international banking rip off. Use transfer wise 80% cheaper than rbs! Nothing good to say at all I could write pages and pages how they have let me down.

09.12.2017
by Nigel Dutton

1 stars

Appalling

The most appalling, unethical bank in the world. So incompetent - but why did tax payers have to bail this bank out? Why? Do NOT go near this bank under...Read more

The most appalling, unethical bank in the world. So incompetent - but why did tax payers have to bail this bank out? Why? Do NOT go near this bank under any circumstances.

09.12.2017
by pab

1 stars

'One Account'

'One Account' - this used to be good when owned by Virgin, but now its awful. Staff seem poorly trained and not have enough time to deal with issues, and...Read more

'One Account' - this used to be good when owned by Virgin, but now its awful. Staff seem poorly trained and not have enough time to deal with issues, and they never ever ring me back when promised to do so. I'm moving to Metro Bank.

08.12.2017
by .mary

1 stars

Can anyone remember them offering an …

Can anyone remember them offering an ISA with a 1% bonus this year. I thought I had opened this account with a considerable amount transfering from other...Read more

Can anyone remember them offering an ISA with a 1% bonus this year. I thought I had opened this account with a considerable amount transfering from other accounts. I received no paperwork called several times was assured I was getting the 1% bonus and quoted the rate. Months later still no paperwork and no one could tell me my exact rate but still saying I had the bonus account. After complaining then told my account has a very low rate never ever quoted before and that there is no bonus and never has been. They want me to prove it existed but accept they have given me wrong info on the phone and sent no paperwork. Person I spoke to not customer friendly and really caused me upset at a time I am ill. I am out of pocket and although they offer compensation I would need to prove other companies rates at the time and the next best at the time no longer allows deposits. They are getting away with things by not giving people their rights and info. First time I had dealt with them and will never again.

08.12.2017
by CP

1 stars

Give accies the money back!!!!

Give accies the money back!!!!

05.12.2017
by Jms

1 stars

Phone banking and website are awful

Phone banking service has never been able to offer me help on any of the half dozen or so occasions I've called. Not once. Most of the time, the problem...Read more

Phone banking service has never been able to offer me help on any of the half dozen or so occasions I've called. Not once. Most of the time, the problem has been caused by their systems. They've been very rude and patronising on occasions too. They have blocked my card many times, for my own security apparently, but it's left me in some vulnerable and scary situations. To call them and be told they don't know why my card was blocked is the last straw. Website login in a pain. Always have to log in twice. Log in, then get redirected to the England and Wales website and you have to log in again! Really annoying. Maybe doesn't happen if you use a PC without much security that stores cookies etc. My PCs at home and work don't allow it.

27.11.2017
by Elizabeth

1 stars

Instant access ISA - more like no access!

I opened an instant access ISA to take advantage of the bonus interest rate. It’s advertised on their website as access online, telephone and mobile,...Read more

I opened an instant access ISA to take advantage of the bonus interest rate. It’s advertised on their website as access online, telephone and mobile, however, this isn’t true! After one month of failing to receive my online activation code, I was told by staff in branch and on the phone once it arrives I can transfer money to my Current account (at another bank) online. This didn’t work as you need a debit card and a card reader to do this online but an ISA doesn’t have this. The telephone banking agent said she could do the transfer over the phone for me until the last moment realising this wasn’t possible as it’s an ISA. I was then told the only way I could access and manage my ‘instant access’ ISA was to open an RBS current account a condition not specified on their website nor in the welcome pack I received. After opening my new current account, receiving the debit card I was able to transfer money from my ISA to the account. BUT again RBS put another obstacle in the way of me accessing MY money and blocked the card as the first transaction on a debit card should be chip and pin and not online or over the phone. WHAT?! After speaking to an RBS agent to remove the block and correctly answering the security questions I was told I had to visit a branch to update my details but my card is still blocked and MY money is held to ransom. It’s the weekend so my local branch is closed, maybe on Monday, the poorly trained and ill advised bank clerks will be able to update my details correctly this time and unblock my debit card and let me access my money instantly?! I advise anyone who banks in the modern way and wants to be with a bank of convenience that values their customers to avoid RBS! You cannot access your money at all!

16.11.2017
by David Peet

1 stars

so RBS the only bank thats aggressive to people stay clear

so RBS let you put your card into one of there cash points. let you put your pin in then shut the cashpoint down so you cant get money or your card back....Read more

so RBS let you put your card into one of there cash points. let you put your pin in then shut the cashpoint down so you cant get money or your card back. you phone the bank on the number the cashpoint tells you. to only get some one at there call center tell you that your not a customer so there is nothing they will do. you tellthem you would lime to know why the bank has done what they do to then have the person at the call center get funny with you. so you ask for a manager to make a complaint. the manager gets on the phone. askes you what is wrong. fpr you to start telling them for them then to tell you to shut up and listen. when you tell them not to talk to you like that all they do is threaten you and get aggressive over the phone to then tell you all they are going to do is end the call as they dont care. what a bank if thats what they employ and thats how they treat people then they should have been shut down when they were in trouble. stay well clear as they dont give a dam about you. and are aggressive to you when you call them go to a bank that treats you like you should be

15.11.2017
by Nicola Wood

1 stars

POOR SHOW RBS

I now understand why the deadline to claim your PPI is so far in the future, trying to get RBS to pay out on an agreed claim is now moving towards its 4th...Read more

I now understand why the deadline to claim your PPI is so far in the future, trying to get RBS to pay out on an agreed claim is now moving towards its 4th month for me. Very disappointing RBS !

07.11.2017
by John West

1 stars

Abysmal

Abysmal, pathetic, unaccountable.Staffed by monkeys (without wishing to insult that species). No access to business banking. Try one of the other giant...Read more

Abysmal, pathetic, unaccountable.Staffed by monkeys (without wishing to insult that species). No access to business banking. Try one of the other giant money grabbers for what that's worth.

01.11.2017
by Andrew Docherty

1 stars

They are useless

They are useless. Been with them 21 years, and planning on switching. They closed about 5 rural branches (because they wanted to save money as they were...Read more

They are useless. Been with them 21 years, and planning on switching. They closed about 5 rural branches (because they wanted to save money as they were not busy enough). Now when you go into the only RBS in the area there is always 20+ customers, and only 2 staff members serving. When there is 3 empty teller positions. Then you will one person standing there asking if "there is anything I can do to help" to which I always reply "yes, you can jump on the till and serve us" to which I am told "sorry I cant" Well then you are no help at all.

30.10.2017
by Sharon Bickley

1 stars

Never admit to their mistakes

Never admit to their mistakes - Man up!

25.10.2017
by Greg Woodworth

1 stars

Absolutely Useless.

Absolutely Useless. False promises, no time for their customers. Amazing how they still have so many customers considering the other options available.

21.10.2017
by Mr & Mrs C

1 stars

Just about everything has gone wrong

Just about everything has gone wrong. They allow direct debits to still actively leave my account after I've cancelled them in person and on the phone. It...Read more

Just about everything has gone wrong. They allow direct debits to still actively leave my account after I've cancelled them in person and on the phone. It constantly locks me out from the online banking saying wrong pins etc and I've changed it for it still not to work. I've ordered cards that never arrive first time due to an "error" and leave me without money for weeks. Just incompetent.

21.10.2017
by jennifer clegg

1 stars

They have a bad complaints process …

They have a bad complaints process whereby the staff contradict each other regarding the issues of your complaint. Change banking procedure regarding...Read more

They have a bad complaints process whereby the staff contradict each other regarding the issues of your complaint. Change banking procedure regarding depositing funds but don't tell any of their customers in advance and you only find out when a person gets refused depositing any money into an account. Treats vulnerable customers badly then brags about all the charitable organisations they help on twitter. Dealings with his bank have made me I'll. I also apparently have a credit card I have not seen in years

14.10.2017
by Tony Carter

1 stars

Tony Carter

Tony Carter Asked for a small business overdraft with this pethetic bank last December to cover me through the bad months of winter if I needed it. Been...Read more

Tony Carter Asked for a small business overdraft with this pethetic bank last December to cover me through the bad months of winter if I needed it. Been with this bank years but turned me down for the overdraft after making £86000 last year, I incurred charges of £351. Found out yesterday that they had stolen this amount from my other personnel account to clear it and had the neck to charge me for interest and a charge for closing the account and managed to put a last monthly charge on it before they closed the account this morning. What an outright pethetic bank, I would seriously avoid this bank if anybody is considering it, I will post my card back to you and hope you choke on it RBS. My other accounts I have with you will be closing and ISA account, a failing bank.

13.10.2017
by Nigel Moore

1 stars

Shameful

I would draw your attention to the following service I have received from RBS. 1. We have a joint account albeit a rather dormant one and one name was...Read more

I would draw your attention to the following service I have received from RBS. 1. We have a joint account albeit a rather dormant one and one name was omitted and lost. 2. RBS did however send the omitted person a VISA card and then had no record of it. 3. RBS sent a cheque book in a single name and then told us it would be find for the other person to use that cheque book. 4. Having finally got the second person reinstated they were unable to set up telephone or online banking despite many attempts. 5. We had 2 linked accounts which we wished to separate and despite many attempts this has not been done. 6. The personal banking website is slow and unresponsive 7. The people answering the phones have only basic knowledge and have to refer nearly everything. 8. Having spoken to one manager they told us that they would resolve matters but did not. 9. On several occasions we have been cut off 10. Having made a complaint the complaint handler called at an inconvenient time and promised to call back the following day. He did not and instead sent a letter. 11. When I called to ask for the matter to be dealt with by another person I was told that was not going to happen. 12. When I asked to speak to a manager I was told “managers don’t speak to customers”. 13. I have still not had a full response to my complaints but I did receive a letter 5th October stating that they will respond within another 4 weeks. This all began in August. 14. Many of these matters remain unresolved and nobody appears to care. I’m afraid that RBS are not fit for purpose. We will be closing our accounts with them

10.10.2017
by Genevieve

1 stars

WORST BANK OF THE DECADE AWARD

Last year, in September 2016, I asked the bank to downgrade my Silver account as it was not beneficial to me. It wasn't done so again in June2017, this...Read more

Last year, in September 2016, I asked the bank to downgrade my Silver account as it was not beneficial to me. It wasn't done so again in June2017, this year, I called to complain again. They were going to look into it as a recording would have been made of the call. Eventually, they conveniently couldn't find the call. Refunded the £10.00 less the current downgraded bank charges and included a long winded letter to complain to the Ombudsman if I wasn't satisfied with the outcome. The acommpanying Visa debit card was to be destroyed by me and they would send a replacement. I recieved the new debit card in late June. Friday, 6th October 2017, find fraudulent activity on my statement, using the visa card destroyed in June. I and call the bank. A very polite and efficient gentleman informs me the bank didn't block the card. The fraud section decides that it is suspicious but can not refund the money to my acount until Monday. This is just another sorry dealing with this terrible bank. Unfortunately as a pensioner, it is difficult to switch banks.

23.09.2017
by Isobel Gibbons

1 stars

Informed of a death and sent all the …

Informed of a death and sent all the paperwork required to close a bank account to the wrong house number! 3 subsequent letters sent to the wrong house...Read more

Informed of a death and sent all the paperwork required to close a bank account to the wrong house number! 3 subsequent letters sent to the wrong house number including the return of a death certificate. It is now 6 weeks since this was reported to them and the necessary required legal paperwork has still not been received. They have been sent official bills with hotel and company details on them for payment. They have refused to pay them as official receipts are not satisfactory for them! They "allegedly" sent a letter on Monday, mail has been and still nothing from them. The bereavement team are totally incompetent. They have account details reference numbers all with the correct house number on but in their infinite wisdom sent it to the wrong house number! How shocking and disgusting

22.09.2017
by Megan Monaghan

1 stars

The worst experience of customer …

The worst experience of customer service I have ever had, hung up on, cold transferred 3 times in one call to the start of the que. told wrong information...Read more

The worst experience of customer service I have ever had, hung up on, cold transferred 3 times in one call to the start of the que. told wrong information 5 times. Still waiting on complaint reaponse but I have phoned the bank every day for a fortnight and my issue is still not resolved. Absolute joke of a company



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Czas otwarcia konta -
Kwota minimalna -
Kwota maksymalna -
Dostępne języki
English
Wymagane dokumenty -

Informacje o firmie

Typ operatora Banki
Aktywny od 1727
Centrala Edinburgh, Scotland

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