exchange4free.com - Niezależna recenzja

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16 recenzji klientów na exchange4free.com - Trustpilot


6 dni temu
by Ogz

1 stars

Very unprofessional!

Very unprofessional!! Do not use!!! This was my second time using exchange4free, my first time was sending airtime to another country, that seemed to go...Read more

Very unprofessional!! Do not use!!! This was my second time using exchange4free, my first time was sending airtime to another country, that seemed to go fine but only my credit card was accepted so I paid a lot for that transaction. This time, just yesterday I used their service to send money to another country, they asked me for verification after sending an EFT to EFT. It seemed very sketchy and I thought carefully about sending my bank details and passport information to some company I know nothing of. So I took a screenshot of my payment from my bank account, and ensured my bank details showed. I sent them a copy of their text to me that my payment was in process. I kept sending emails responding to all their questions for my refund but no one responded. I called their customer service, they told me that it takes 2-3 working days to process. The lady said it has gone through the payment (really? but compliance team says they can't process my payment without my personal information sent to them and a guarantor's letter)... Right now, I am so scared that they've technically stolen my money. I'll send this review everywhere so people stay clear

1 tydzień temu
by Kieren

1 stars

Used to be brilliant - now useless

Used to be brilliant. I now wonder if they have gone into receivership as I’ve been told for a week my money will be paid the following day to no avail

19.10.2017
by Rafal

1 stars

Worst customer service ever

Worst customer service ever. Wouldn't trust them with my money. First I wanted to send money to my wife in Philippines. They say on the website that they...Read more

Worst customer service ever. Wouldn't trust them with my money. First I wanted to send money to my wife in Philippines. They say on the website that they have hundreds of cash pick-up points in the country. However I can't find where exactly I can find their partner or branch. So I asked in life-chat about it. First the guy chatting with me was probably stupid or something because when I asked him about place to pick-up cash in our city he gave me place about 1000km away from it with even different name of the city so it wasn't confusing! Then when I repeated which city I am interested in it took him an hour to find it. And he probably would never send it to me if I didn't remind him that I'm still waiting..after an hour of waiting I asked him "are you still there" - he replied "how can I help you" so I wrote him that I'm still waiting for his answer then he repeated again that you have points nationwide AGAIN the same answer. After over hour I got an answer but I will not use it because I don't trust company who is so slow and not intelligent in their customer service. His name Jared French.


Więcej opinii

08.09.2017
by A S

1 stars

If you care about your personal information …

If you care about your personal information, DO NOT deal with this company. Here is my story. I wanted to buy bitcoins online, nothing in the process says...Read more

If you care about your personal information, DO NOT deal with this company. Here is my story. I wanted to buy bitcoins online, nothing in the process says I can not do so. So the account was created successfully. After my first transaction, my account was locked and the payment was not canceled. My process is the funds were moved from my bank's line of credit to a savings account which I use only to transfer funds. When I saw my account is locked, I went right away and moved the money back to line of credit thinking that the issue is solved and transaction was cancelled. Now Exchange4free still tried to process the transaction after my account is locked and now my account is in overdraft mode (and I don't even have overdraft protection). I talked to my bank and they fixed it by charging me 45$ NSF fee. All of this because Exchange4free wanted me to send them personal documents through EMAIL, yes EMAIL? I refused completely. And I asked them to use alternative method to exchange personal information which they don't get. I have email thread to share if you guys are interested in this. Stay away from this company, it's a joke. You will loose your identity documents.

06.08.2017
by Enakhimion Ikheloa Ehis Patrick

1 stars

I signed up with exchange4free and when …

I signed up with exchange4free and when I tried to send money I was told I needed to send documents for verification, not specifying the documents. I sent...Read more

I signed up with exchange4free and when I tried to send money I was told I needed to send documents for verification, not specifying the documents. I sent a copy of my passport detailing my name, dob and other relevant information(100 points of ID), also I sent a copy of my Victorian drivers license which showed my current address (100 points of ID). I waited for two weeks only to be told that those documents were not enough so they asked for my bank statement which I provided. To make matters worse and to prove how incompetent and unorganised Exchange4free is in my opinion, when I made enquires about how the verification process was going they then asked me to provide a copy of my VISA, at that point I lost it.. if mere verification is a big deal for them, how can they be trusted with funds??? Guys get your process together... I'm so disappointed with this.

21.07.2017
by Sola

1 stars

Please be warned

Please be warned, do not use this service. They are very unfriendly with their service, their customer care service talk to you like you are wasting their...Read more

Please be warned, do not use this service. They are very unfriendly with their service, their customer care service talk to you like you are wasting their time and then their service is not central you are directed to different people in different places to discuss an issue.

12.03.2017
by Christian

2 stars

No money transferred

After a week (according to support it takes 2-3 workdays) the money was (Bank to Bank transfer, EFT) still not in my account. Support (which until then...Read more

After a week (according to support it takes 2-3 workdays) the money was (Bank to Bank transfer, EFT) still not in my account. Support (which until then was quite friendly and quick in responding) said, that they cannot find the pay-in. After sending the proof of payment all mails are unanswered and simply ignored. The transaction was then set to "cancelled". Very dodgy behaviour and useless if money is not transferred. Could be an interesting service once it is working!

16.12.2016
by Jacques Leisegang

1 stars

Excahnge4"FREE"???

After using exchange4free for nearly a year we have suddenly started getting charged a 244AED ($66) per month corresponding bank charge after making the...Read more

After using exchange4free for nearly a year we have suddenly started getting charged a 244AED ($66) per month corresponding bank charge after making the payment to the E4F bank account. After visiting our bank and getting confirmation that the charges came from the corresponding/receiving bank. We contacted E4F where we received little to no help to attempt to recover the money and they keep insisting the charge did not come from them but cannot prove or give a decent explanation. Only saying they have no control over what banks charge for funds being sent, and we should ask our bank to cover the fees. "No fees or commissions on all amounts! No hidden costs!" - Really??!

08.11.2016
by Tyla Grace Nofal

5 stars

Easy and user friendly

Exchange4free is really amazing. I downloaded their new Money Messenger app and I was able to send money to the United Kingdom straight from my mobile...Read more

Exchange4free is really amazing. I downloaded their new Money Messenger app and I was able to send money to the United Kingdom straight from my mobile phone! Sending money overseas is so simple and easy!

08.11.2016
by Kim Clark

5 stars

Excellent service

I have been using Exchange4free since 2010. There service is phenomenal and I have saved money from their outstanding Fx rates!

08.11.2016
by Sally Preston

5 stars

Excellent service

My husband and I decided to use Exchange4free to transfer his yearly dividends as an offshore investment in 2015. This was a large sum of money, and we...Read more

My husband and I decided to use Exchange4free to transfer his yearly dividends as an offshore investment in 2015. This was a large sum of money, and we were obviously hesitant with investing this amount overseas. The professional service Exchange4free offered us will bring us back again to do the same with his dividends in 2016!

05.11.2016
by Simone

5 stars

Fast, Efficient, Reliable Service

When I first heard about Exchange4free, I was a bit suspicious as their service sounded like it was too good to be true. However, I have been using them...Read more

When I first heard about Exchange4free, I was a bit suspicious as their service sounded like it was too good to be true. However, I have been using them for several years now and they live up to all of the claims that they make. They offer the best rates by far. Their rates always beat their transfer competitors and banks BY FAR. Their service is quick and efficient. I highly recommend Exchange4free.

06.10.2016
by Brad

1 stars

An inadequate experience with a lot of problems.

I needed to send cash to Colombia quickly. I paid the company with a credit card and the funds came straight out of my bank. I called to confirm and the...Read more

I needed to send cash to Colombia quickly. I paid the company with a credit card and the funds came straight out of my bank. I called to confirm and the funds were received the same day. That was 4 days ago and I'm still being told by their Customer Service team that they're waiting for the Colombian payment agent to "process" my payment. The thing is that western union would have charged me around $70 to transfer the funds at exactly the same exchange rate - but my wife would have received the money within 10 minutes of having sent it. This company is making me wait for no good reason for my wife to collect the funds. They are telling us that the agent will contact the recipient. This is also not true as the agent did not contact my wife the last time either - and that transaction took a week. Do not use this company if you need the money sent quickly or if yoiu need a clear channel of communication with the senders.

16.09.2016
by Patrick Halpenny

5 stars

reliable service, quotes beat the bank for rate and no fees.

I was using my banks international transfer, which included a fee at both ends of the transfer, australia to nz. Also the banks exchange rate was very...Read more

I was using my banks international transfer, which included a fee at both ends of the transfer, australia to nz. Also the banks exchange rate was very good, exchange4free has always had a better rate, and no extra fees. Lots of communication with txt alerts and emails when using their service which makes it easy.

30.06.2016
by David Syme

5 stars

Did what I expected

Sent £500 to a firm in Zimbabwe as a holiday payment. Did the job without any problems

03.02.2016
by Chris Cox

3 stars

So so service

Ive used them for since beginning of 2015. adequate service for transfers to bank accounts in PH, USA & RSA. However, poor service when sending money...Read more

Ive used them for since beginning of 2015. adequate service for transfers to bank accounts in PH, USA & RSA. However, poor service when sending money to PH for cash pick up. On balance Transfer Wise offers faster, more reliable service at better rates.

29.04.2015
by Geoff

4 stars

Pretty decent service

I used Hifx and was greatly disappointed. They do give better quotes than exchange4free but the key difference is exchange4free will deliver your money in...Read more

I used Hifx and was greatly disappointed. They do give better quotes than exchange4free but the key difference is exchange4free will deliver your money in full, whereas Hifx seem to just let everyone take a cut without even informing you. Exchange4free could give better quotes but to be honest I'd rather have the better standard of service. Every time I have been in contact with them they have provided great information and really do make you feel like a valued customer. I'm happy with them and there work.



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