Natwest - Recensione indipendente

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526 recensioni di utenti su Natwest - Trustpilot


1 giorno fa
by Kim

1 stars

Updated Bankline is no good for …

Updated Bankline is no good for business users - the old system was perfect. Now no print options and date selection is unnecessarily clumsy to use. We...Read more

Updated Bankline is no good for business users - the old system was perfect. Now no print options and date selection is unnecessarily clumsy to use. We will be logging out for good if it doesn’t change back! By far the worst is them saying ring this number and report it - that’s your job not mine. A little customer service might be a good idea

1 giorno fa
by Mo786 Vlogs

1 stars

Simply CRAP

Simply CRAP Started asking me stupid and obscure questions, that qualify for Who Wants To Be A Millionaire e.g: you pay a breakdown service, who would...Read more

Simply CRAP Started asking me stupid and obscure questions, that qualify for Who Wants To Be A Millionaire e.g: you pay a breakdown service, who would the payment go to, A. AA B. RAC C. Greenflag D. None of the above. ??? Firstly, i don't pay for a break down service, secondly questions so secure that end user can't get access. In the end had to go to the local branch with photo id.

1 giorno fa
by Emily

1 stars

Be warned, they'll suddenly block your current account and refuse to tell you why!

I called Natwest this morning and they refused to make a payment for me, blocked my current account and access to online banking for no good reason -...Read more

I called Natwest this morning and they refused to make a payment for me, blocked my current account and access to online banking for no good reason - despite me passing all their security requirements, and more. The payment was for a low amount and absolutely nothing out of the ordinary for me. This bank is going down the drain! AWFUL customer service. AVOID AVOID AVOID #unhelpfulbanking


Più recensioni

2 giorni fa
by Purley53

1 stars

STEER CLEAR OF NATWEST FOR MORTGAGE ADVICE

Absolutely appalling service from start to finish with Natwest when doing our remortgage. They lost our house valuation, lost our personal details (who...Read more

Absolutely appalling service from start to finish with Natwest when doing our remortgage. They lost our house valuation, lost our personal details (who knows where they went!) and then used the wrong house details when making the offer. When this finally got sorted (only after us chasing) they then took money out of our account without notifying us. We were advised that additional borrowing would start in October but we were charged in September. After being passed from pillar to post on hold we were offered an insulting amount as compensation (£100!) that in no way makes up for all the time spent trying to rectify this, nor all the stress and worry. No customer care whatsoever and they just talk in jargon to try and confuse you. I would not recommend this service unless you have your own independent financial adviser sorting things out for you or a lot of time on your hands to rectify their mistakes - which you'll of course have paid a "service" fee for!

2 giorni fa
by Purley53

1 stars

STEER CLEAR OF NATWEST FOR MORTGAGE ADVICE

Absolutely appalling service from start to finish with Natwest when doing our remortgage. They lost our house valuation, lost our personal details (who...Read more

Absolutely appalling service from start to finish with Natwest when doing our remortgage. They lost our house valuation, lost our personal details (who knows where they went!) and then used the wrong house details when making the offer. When this finally got sorted (only after us chasing) they then took money out of our account without notifying us. We were advised that additional borrowing would start in October but we were charged in September. After being passed from pillar to post on hold we were offered an insulting amount as compensation (£100!) that in no way makes up for all the time spent trying to rectify this, nor all the stress and worry. No customer care whatsoever and they just talk in jargon to try and confuse you. I would not recommend this service unless you have your own independent financial adviser sorting things out for you or a lot of time on your hands to rectify their mistakes - which you'll of course have paid a "service" fee for!

2 giorni fa
by Purley53

1 stars

STEER CLEAR OF NATWEST FOR MORTGAGE ADVICE

Absolutely appalling service from start to finish with Natwest when doing our remortgage. They lost our house valuation, lost our personal details (who...Read more

Absolutely appalling service from start to finish with Natwest when doing our remortgage. They lost our house valuation, lost our personal details (who knows where they went!) and then used the wrong house details when making the offer. When this finally got sorted (only after us chasing) they then took money out of our account without notifying us. We were advised that additional borrowing would start in October but we were charged in September. After being passed from pillar to post on hold we were offered an insulting amount as compensation (£100!) that in no way makes up for all the time spent trying to rectify this, nor all the stress and worry. No customer care whatsoever and they just talk in jargon to try and confuse you. I would not recommend this service unless you have your own independent financial adviser sorting things out for you or a lot of time on your hands to rectify their mistakes - which you'll of course have paid a "service" fee for!

4 giorni fa
by Abitha ambikaibakan

1 stars

After 8 years with them they decided to …

After 8 years with them they decided to close my account without giving any reasons. Worst bank ever for not only closing my account for putting it into...Read more

After 8 years with them they decided to close my account without giving any reasons. Worst bank ever for not only closing my account for putting it into default as well after arranging a payment plan. They said i wont be able to open an account with them again lol thank you willnot even if you offer me again

4 giorni fa
by David

1 stars

VERY SLOW 32 and 36 minute wait today …

VERY SLOW 32 and 36 minute wait today to contact online banking customer service. Discusting and not what i would call service at all - ZERO would be my...Read more

VERY SLOW 32 and 36 minute wait today to contact online banking customer service. Discusting and not what i would call service at all - ZERO would be my choice if possible

4 giorni fa
by B south

1 stars

NATWEST service disappointing.

NATWEST sent me Foreign account forms to complete, Within a week I returned them completed via Ist Class mail while I was in UK. Now two months later...Read more

NATWEST sent me Foreign account forms to complete, Within a week I returned them completed via Ist Class mail while I was in UK. Now two months later they are hassling me to submit the same forms. So we phone the number on the NATWEST letterhead (+442082429447) numerous times from 10,000km away but the phone just rings and rings and rings......... No email address is given. Can any one help?

6 giorni fa
by Mark Touhey

1 stars

Visited the Wigan branch today and was …

Visited the Wigan branch today and was treated like a criminal. Just wanted to pay a cheque into my son's account which was an inheritance amount, plus...Read more

Visited the Wigan branch today and was treated like a criminal. Just wanted to pay a cheque into my son's account which was an inheritance amount, plus £100 cash. I was told as I didn't bank with Natwest myself they couldn't accept the deposits due to money laundering regulations. I was then scolded like a naughty schoolboy (I'm nearly 48) and told by Gareth that he would allow it this time but couldn't give me a receipt! It amazes me that anyone would hand over cash/cheques without getting a receipt as though the bank should be trusted to get the amount right. I went in search of further assistance but was told there wasn't a manager in today and what I had been told was correct - bank rules. I pointed out that the surname of the cheque signatory was the same as the account it was to be deposited to and that surely if they had any reason to suspect fraudulent activity they had an internal team to investigate. Eventually, I was able to deposit the cheque in return for a piece of paper which was stamped, dated and had the amount on. They are not allowed to give me anything with the sort code and account number on even though I had provided them with both in order for the transaction to be completed. The tone and manner of all staff was disrespectful from start to finish and I honestly hope these sad little jobsworths find their branch closed soon and having to wait in line as benefit claimants to experience something approaching the way they treat people themselves.

1 settimana fa
by David P

1 stars

Queues and service without help and bad …

Queues and service without help and bad customer treats, especially in ilford essex, catastrophe natwest bank!!! People should raise up and destroy...Read more

Queues and service without help and bad customer treats, especially in ilford essex, catastrophe natwest bank!!! People should raise up and destroy banks!!!

13/10/2017
by Purley53

1 stars

STEER CLEAR OF NATWEST FOR MORTGAGE ADVICE

Absolutely appalling service from start to finish with Natwest when doing our remortgage. They lost our house valuation, lost our personal details (who...Read more

Absolutely appalling service from start to finish with Natwest when doing our remortgage. They lost our house valuation, lost our personal details (who knows where they went!) and then used the wrong house details when making the offer. When this finally got sorted (only after us chasing) they then took money out of our account without notifying us. We were advised that additional borrowing would start in October but we were charged in September. After being passed from pillar to post on hold we were offered an insulting amount as compensation (£100!) that in no way makes up for all the time spent trying to rectify this, nor all the stress and worry. No customer care whatsoever and they just talk in jargon to try and confuse you. I would not recommend this service unless you have your own independent financial adviser sorting things out for you or a lot of time on your hands to rectify their mistakes - which you'll of course have paid a "service" fee for!

09/10/2017
by Ibrahim Ziad-Hughes

1 stars

Most horrible service ever

Most horrible service ever, rude staff via phone and even in some branches. They claim they are what they are for the security of their clients. No...Read more

Most horrible service ever, rude staff via phone and even in some branches. They claim they are what they are for the security of their clients. No understanding that their approach is extremely rude and unnecessary

07/10/2017
by Hugh Brown

4 stars

Had to get my wife's ID documents …

Had to get my wife's ID documents verified by my local Natwest branch, who seem to run a skeleton staff as company policy. That explains why they use a...Read more

Had to get my wife's ID documents verified by my local Natwest branch, who seem to run a skeleton staff as company policy. That explains why they use a central switchboard and the 50 questions robot, as not enough staff in branch to answer phones. However, cannot fault the friendly help provided and all ID documents were verified, scanned and promised to post off to the famous Ulster Bank who attract a lot of flak. They are a subsidiary of Natwest, who also use the dreaded Digi docs system that can cause so much aggro. Thank you Natwest for not insisting on a prior appointment and for hopefully putting the saver application with Ulster Bank back on track.

07/10/2017
by Todd Henderson

1 stars

Stay away!

I have no bad credit, an excellent credit file after never missing a payment (inc. Natwests mortgage and they actually sent me a letter saying I could...Read more

I have no bad credit, an excellent credit file after never missing a payment (inc. Natwests mortgage and they actually sent me a letter saying I could remortgage WITHOUT CHECKS!!) and no problems whatsoever but Natwest have declined me a mortgage based on how I conducted my current account. What they mean is, I recently closed my current account with a £200 overdraft facility down and they don't like it. The new mortgage would see my pay them £400 less a month and they don't like that either. It's absolutely disgraceful, and they have now left me with a black mark meaning its going to be very difficult to get another strong rate elsewhere. Stay away from them.

06/10/2017
by Paul

1 stars

Mortgage blunders left out to dry.

Applied for mortgage and explained circumstance of only being employed 3 months and wife having bursary. Was told this wasn't a problem. So we instructed...Read more

Applied for mortgage and explained circumstance of only being employed 3 months and wife having bursary. Was told this wasn't a problem. So we instructed our solicitor to go ahead with our sale. We made offer on property and paid deposit as Natwest told us to arrange mortgage with mortgage advisor we needed to have an offer accepted. So we get our phone appointment with mortgage advisor and when they come to my employment they need 6 months employment record. So can't proceed. After explaining I only had 3 months and was told this was ok. Also every other bank on the high street will accept 3 months wage slips some even only need 1. Not Natwest though. So now if we do not get mortgage through the complaints procedure we will lose our deposit. We will have to pay solicitors fees for us and any cost incurred by the buyers of our property. Also agree with others when they say the computer says no. Also they say we don't want to put u in financial difficulty but by not giving us the mortgage we will have lost thousands. We have had our current mortgage for 4 years never missed any payments for anything and have a very good clean credit rating. Natwest have caused us extreme stress. Shattered our hopes. Plans and dreams of the future. Feel totally depressed and let down. Someone on the end of a phone who does not know you at all ruins your life. We would not have applied for a mortgage and sold our house and put offer on new house if we were not able to afford it. Also wouldn't have moved forward if we had been advised we would not be accepted. After we specifically pointed out our situation to Natwest and repeatedly asked them to ensure it was ok as we were declined by another provider. We were assured it was fine. Lies.

05/10/2017
by Michael Huntington

1 stars

The worst customer service I have ever …

The worst customer service I have ever known. After having £850 stolen from my account via online banking. I reported it, but instead of looking into the...Read more

The worst customer service I have ever known. After having £850 stolen from my account via online banking. I reported it, but instead of looking into the matter I received a letter a few days later from natwest informing me that they were closing my account and I would have to open an account elsewhere. They are awful people to deal with, even for simple matters.

04/10/2017
by DelightedDevon

1 stars

Poor customer service

Poor customer service, online systems that don't work. activation codes that don't get sent, or work. Tear arsing round branches ( with two staff on at...Read more

Poor customer service, online systems that don't work. activation codes that don't get sent, or work. Tear arsing round branches ( with two staff on at peak times, one of them invariably showing a granny how to use the ATM) trying to activate accounts, pay bills, because the call centre team tell me I need to do that, the branches telling me that they nave activated my account. Useless would be kind, I thought switching from Lloyds would make a difference to online banking.....not even close! if you get the opportunity to use Natwest..take my advice ans stay well clear.

03/10/2017
by Cheryl Holodnyj

1 stars

Just had a survey valuation for my …

Just had a survey valuation for my buyers. Natwest used bramleys. I aired my concerns with my estate agents when I knew they were using bramleys as they...Read more

Just had a survey valuation for my buyers. Natwest used bramleys. I aired my concerns with my estate agents when I knew they were using bramleys as they are notorious for undervaluing and they have proved me right. They undervalued my house as expected. After further investigations I find Natwest consistently undervalue for mortgage purposes. This should be illegal but they are getting away with it. I am looking into taking legal action for my losses. Natwest say they do 95% mortgages but it is at the expense of the sellers because they undervalue your home to give themselves a comfort blanket. CORRUPT

03/10/2017
by JOHN

1 stars

Customer relations,what customer …

Customer relations,what customer relations mortgage was coming to the end was looking out for better deals and NatWest wasn't offering a good deal at the...Read more

Customer relations,what customer relations mortgage was coming to the end was looking out for better deals and NatWest wasn't offering a good deal at the time 2.5% so I went to another lender and signed the papers but meanwhile I heard NatWest were offering 1.79 % apose to the 2.1% I had just signed for so I contacted them asking why we wasn't told about this better offer we were in a good position plenty of capital never missed a payment in the ten years ,they said we have done everything by the book we have done nothing wrong I said well congratulations I'll close all my accounts and move it to another bank not the best customer relations what a joke

03/10/2017
by david w

1 stars

had a busyness account at natwest for …

had a busyness account at natwest for 18 years .the customer service is so poor .tried to get name off account 3 lots of forms and then there still cant...Read more

had a busyness account at natwest for 18 years .the customer service is so poor .tried to get name off account 3 lots of forms and then there still cant do it .its never there fault THE COMPUTER SAID NO.bankers by name ,say no more .

01/10/2017
by Dickie davis

5 stars

Gave me a huge mortgage I can't afford …

Gave me a huge mortgage I can't afford to build the Dickie Davis play boy mansion.

30/09/2017
by Hannaway

1 stars

138 Allerton Rd

138 Allerton Rd, Liverpool L18 2JN Been with this branch since it opened and now am going to close my account awful staff since all the other guys who...Read more

138 Allerton Rd, Liverpool L18 2JN Been with this branch since it opened and now am going to close my account awful staff since all the other guys who were alot more friendly and nice and were always happy to help have moved to other places. I have been here three times now to sort out my son's account and on each occasion been told a load of lies He is in uni from 8.30 am Monday to Friday and has a weekend job from 8.30 till 4pm ive applied to be put on his account which i have now been told i cannot do this as he needs to go into bank how can he when it will be closed when he finishing will they help NO they talk down to you and are not helpful at all even thou i have spoke to the Manager promises to sort it out then DOES NOT come out to see me and sends a message with someone who hasn't a clue this Branch has gone really down in the last few months will i be closing my account and my son's O and my husbands and mothers who are all connected to mine YES I WILL Barclays can have out business form now on

28/09/2017
by Clare Jones

1 stars

compulsive liars awful customer service …

compulsive liars awful customer service and act as if they can behave as badly as they want and are untouchable. on top of that in last year they have...Read more

compulsive liars awful customer service and act as if they can behave as badly as they want and are untouchable. on top of that in last year they have closed 4 local branches in my area

26/09/2017
by Andrew

1 stars

Awful bank!

Awful bank! They have implemented a new procedure for cashing in business cheques in the Stony Stratford branch using a machine or queuing rather than...Read more

Awful bank! They have implemented a new procedure for cashing in business cheques in the Stony Stratford branch using a machine or queuing rather than using the deposit point. Today the machine was out of order - you would think this would prompt them to open the deposit point, but no! not only did I have to queue for 20 minutes but when I asked about the deposit point the answer was "never!" Clearly customer service does not matter with NatWest, to anyone thinking of banking with NatWest I'd advise against it.

22/09/2017
by Florida

1 stars

Telephone bankin security question

Telephone bankin g- To set up a transfer - one security question - what is the typical amount paid to your energy supplier each month - The criteria to...Read more

Telephone bankin g- To set up a transfer - one security question - what is the typical amount paid to your energy supplier each month - The criteria to answer is the average amount from the last 3 months for ALL energy providers, then divide by 6. What a pain to have to do, and what are the chances of getting it wrong. This was one question out of at least 3, and then locked out unable to do the payment. Now looking for a new bank after 37 years with them.

21/09/2017
by Rachael Jessica Hodgson

1 stars

Would not recommend

Would not recommend! Tried to open a joint account with Natwest. Took time out on a Sunday for an appointment. Wrong information was put into the...Read more

Would not recommend! Tried to open a joint account with Natwest. Took time out on a Sunday for an appointment. Wrong information was put into the system. Had to go back into the branch and waste another hour of my time, take paperwork home to re-sign, then go back in the next day and drop off. Chased to see where the matter was up to several times over the next few weeks (emailed the Natwest contact direct) and was told it was being dealt with and chased. As time wore on, I emailed to find out what was going on with the application. I received a reply a few days later to say that as the matter was now past 30 days, I would have to re-apply!! No thank you! Complete and utter waste of my time.

16/09/2017
by Catherine

1 stars

Natwest phone support for security concerns unbelievably bad

Beware Natwest customers, especially if you have lost your town branch for...guess what? All phone numbers, whichever one you find on the web, end up...Read more

Beware Natwest customers, especially if you have lost your town branch for...guess what? All phone numbers, whichever one you find on the web, end up with the same 4 options and are never answered ( they are always, according to the voicemail, experiencing larger than usual call volumes...yawn, yawn)... if you have a security concern it has to be before 8pm because teh fraud office only works limited hours!!! So, what are you getting from NatWest when in trouble...sweet nothings. Unbelievable...what a con; they closed Oakham branch and actually offer NO service on the phone...don't even bother trying!

16/09/2017
by joyce johnson

1 stars

Again this has happened

Again this has happened. Payed cheque into one of their supposedly quick payment machines and cheque stuck in machine. Now have to wait until Monday to...Read more

Again this has happened. Payed cheque into one of their supposedly quick payment machines and cheque stuck in machine. Now have to wait until Monday to see if it is found when engineers are called out. Absolutely useless. Onlying changed to this bank earlier this year and wish I hadn't. As soon as this is sorted will be transferring to another bank as staff to busy and did not seem bothered. Eltham branch

15/09/2017
by SAdhis

1 stars

It is as if the staff are bent on NOT …

It is as if the staff are bent on NOT helping you. Natwest specifically, Headington - Oxford. I visited thrice only to be dismissed each time, with...Read more

It is as if the staff are bent on NOT helping you. Natwest specifically, Headington - Oxford. I visited thrice only to be dismissed each time, with requests of documents; which is absolutely ok in this day and age of theft and fraud. However, even upon bringing required, original, authentic documents, they still didn't offer me the service- a name change for my account. I felt discriminated against as the staff member scrutinised my documents over and over, consulted the manager and finally never helped me anyway- despite having an original document. So closed the account ASAP and moved service elsewhere. Unkindness never pays. Worst bank service ever experienced.



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