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444 recensioni di utenti su Halifax - Trustpilot


1 giorno fa
by Mary Twomey

1 stars

Halifax left me feeling angry and upset.

While on recent visit to Berlin we used an ATM to withdraw cash from our Halifax account. We requested 300 euros but only received 100 euros, as the ATM...Read more

While on recent visit to Berlin we used an ATM to withdraw cash from our Halifax account. We requested 300 euros but only received 100 euros, as the ATM was at an underground station I did not stop to check if I had the right amount. I only noticed an hour later. I rang Halifax when back in the UK who refunded our money - I thought excellent service! Since then they have taken back the £177 pounds as the German Bank have said the cash machine balanced at the end of the night. I asked if there was CCTV coverage of the machine or if the German bank had contacted the next user but have not had an answer. We have banked with the Halifax for over 18 years, never overdrawn, with a balance of many thousands in our current account. I feel as if they have not bothered to investigate it and have not looked at our banking history- no debts, no loans outstanding etc and now they are basically accusing us of trying to steal from them in a very elaborate plan of stealing a few hundred pounds each time we go on our holidays. I will not be staying with them and will be telling everybody I know not to stay with them either. Every company can be fine when there are no problems, the true nature of the company is revealed when they have to handle a problem. Halifax came up lacking and have left me angry and upset by this treatment.

2 giorni fa
by christopher fox

1 stars

New overdraft fees are excessive

New overdraft fees are excessive, went to Halifax to ask for loan to clear overdraft and cancel overdraft which would work out cheaper for myself and was...Read more

New overdraft fees are excessive, went to Halifax to ask for loan to clear overdraft and cancel overdraft which would work out cheaper for myself and was told they couldn't due to my financial circumstances? Instead wanted me to remortgage my house with my partner which in the long term would make them more money, scamming horrible bank. Currently looking to change all my accounts with them, 25yrs and no customer service.

2 giorni fa
by Seyed Ali Mirkhani

1 stars

MODERN DAY USURY

MODERN DAY USURY. COMPLETELY UNETHICAL. SHAME. I used to like Halifax for the customer service. Unfortunately the terms of their overdraft for high...Read more

MODERN DAY USURY. COMPLETELY UNETHICAL. SHAME. I used to like Halifax for the customer service. Unfortunately the terms of their overdraft for high balances have crossed the line of being fair. To put it into context the organisation that had previously been providing a £5k overdraft for a maximum fee of £90 per calendar month is now taking £210. That's like taking your lunch money from you every day. I've just closed my account of 22 years. I find their decision to move to what is above 50% APR in one of the lowest rate environments in history, where the average person is suffering from low wage inflation and high costs of goods inflation completely unethical and I never expected to be a victim of outright usury in 2017. What a shame that what used to be a good brand has struck such a ridiculous own goal, charging an APR almost twice that of the credit cards it offers, and over fifty times that of what it pays to savings accounts. This is not banking, this is market abuse.


Più recensioni

3 giorni fa
by Ivan Chadwick

1 stars

Crewe Branch is the worst bank I have …

Crewe Branch is the worst bank I have ever been into. I have vowed never to go their again. Never trust a bank that sends confidential information by...Read more

Crewe Branch is the worst bank I have ever been into. I have vowed never to go their again. Never trust a bank that sends confidential information by email!!!!

3 giorni fa
by Rich

1 stars

Been on hold for over an Hour!!

Been on hold for over an Hour!!! What a joke. Terrible phone system, no music, just a dull, drab ring ring

3 giorni fa
by TalkingChair

1 stars

I’ve been waiting over 30 minutes for …

I’ve been waiting over 30 minutes for customer service - whenever I phone this is what happens - ridiculous! I’m at the point now where my phone...Read more

I’ve been waiting over 30 minutes for customer service - whenever I phone this is what happens - ridiculous! I’m at the point now where my phone battery will probably die by the time anyone answers! Really helpful when you can speak to somebody perhaps there’s only one person in a room with dozens of phones ringing... ;-)(

3 giorni fa
by Ali khan

1 stars

Stupid Advert

The halifax mobile app is good but as soon as you click on the app you see a dog, i dont understand why bank need a dog advertise the banking app. So...Read more

The halifax mobile app is good but as soon as you click on the app you see a dog, i dont understand why bank need a dog advertise the banking app. So stupid

4 giorni fa
by Chris Baxter

1 stars

Let's hope you never have to call them …

Let's hope you never have to call them some of the most incompetent people you will ever speak too. Unable to deal with even basic tasks. There is many...Read more

Let's hope you never have to call them some of the most incompetent people you will ever speak too. Unable to deal with even basic tasks. There is many more choice on the high street

5 giorni fa
by Michael Churchill

1 stars

Incompetent pure and simple

Totally destroyed Son's mortgage application even though received approval in principle. They mis inputed the figures originally and tried to blame it on...Read more

Totally destroyed Son's mortgage application even though received approval in principle. They mis inputed the figures originally and tried to blame it on the customer saying the input was not by a mortgage advisor, Who knew that !, incompetence pure and simple.

5 giorni fa
by Steven Marsh

5 stars

Good, never encountered any problems

Never encountered any problems with Halifax especially with online banking. Their app is useful and fine to navigate, making payments and other...Read more

Never encountered any problems with Halifax especially with online banking. Their app is useful and fine to navigate, making payments and other transactions quick and easy.

1 settimana fa
by Molehill

1 stars

They won’t deal with fraud.

Someone has set up a Halifax account from my address and Halifax will not remove it. I have been into their branch endless times and they tell me it’s...Read more

Someone has set up a Halifax account from my address and Halifax will not remove it. I have been into their branch endless times and they tell me it’s being dealt with but nothing happens. I have also telephoned them on numerous occasions. The police are involved but Halifax is still doing nothing. The person has now gone into debt so credit agencies are being involved. This has gone on for the last year. I’m not surprised that Halifax has so many poor reviews. I would never bank with them after my experience dealing with their company.

09/12/2017
by Barry

1 stars

Atrocious

Atrocious. Paid mortgage in full on 24th, recieved letter on 27th confirming mortgage closed and Direct Debit cancelled and then took another payment on...Read more

Atrocious. Paid mortgage in full on 24th, recieved letter on 27th confirming mortgage closed and Direct Debit cancelled and then took another payment on 28th, then say 15 working days to refund. 3 weeks for an electronic refund, quicker to tie a cheque to a pidgeons leg.

08/12/2017
by Nick

1 stars

Thieves!!

Utter scum Company, kept taking me into my overdraft which racked up more and more charges. I said to them just stop taking payments out my account before...Read more

Utter scum Company, kept taking me into my overdraft which racked up more and more charges. I said to them just stop taking payments out my account before my direct debit goes in, they refused to and ended up racking up nearly £500 worth of bank charges. Greedy, untrustworthy bank.

06/12/2017
by Emma

1 stars

STAY AWAY FROM HALIFAX

Halifax takes £3.64 a day for my overdraft. Thats nearly £100 a month, which takes me further into debt. The previous month they backdated and took...Read more

Halifax takes £3.64 a day for my overdraft. Thats nearly £100 a month, which takes me further into debt. The previous month they backdated and took £147 in one month. They have previously somehow allowed someone open an account online in my name fraudulently and allowed that person to transfer my wages in one hit. They offered no explanation. This allowed the person to also open other account using these details, set up direct debits and rack up debt in my name via Halifax. I went into branch not so long ago where i asked to speak to a human being. I was told no I would need to ring money management about the overdraft. The representive was dismissive and rude and could see I was distressed. She proceeeded to point to the phone that was situated in the reception area of the branch in front of other customers who could hear all my personal details. I asked for a private room and to speak to a person where she told me "no one does that anymore only to discuss mortgages" I asked for a private room to use the phone and I was told no unless I wanted to wait an hour. So I waited. And waited. And waited. she then came over and told me in front of other customers that I might aswell use the phone at reception. I was so embarrassed. Crying and distressed as It was a weekday and i had left work to urgently talk to someone to halt the fees. After waiting for the private room I was on the phone for a further 2 hours ! And ....after all this I came out with no resolve. I have since written in to Halifax complaints where before the 14 day period given to them to respond..they confirmed they received my letter and would be in touch. However the letter was addressed to me and some other random name. I have since heard nothing about the situation and everything else I am trying to resolve. I am giving it one more week and forwarding all my documentation to the financial ombudsman. Terrible bank, the worst. They have put my in a bad financial situation, and their customer service is non existent. God help us lot. Greed. Money goes to money whilst the rest of us suffer.

06/12/2017
by Imran Mian

2 stars

Have not figured out how to let customers download PDF statements yet

They pressure you into going "paperless" but do not have the simple technology to allow you to download PDF statements from your online banking....Read more

They pressure you into going "paperless" but do not have the simple technology to allow you to download PDF statements from your online banking. The only option is to download various forms of spreadsheets or to ask them post you paper copies. All seems very slow and old-fashioned, and not ideal when trying to get a mortgage I will be looking into closing my account with them and switching to a more modern bank

06/12/2017
by James Chalkley

1 stars

Awful people

Awful people. Condescending patronising unprofessional badly trained cretinous people. Don't bank here ! ! They take money fro. Your account with out...Read more

Awful people. Condescending patronising unprofessional badly trained cretinous people. Don't bank here ! ! They take money fro. Your account with out telling you. Changed my paid for bank account terms without a letter to tell me. Load of sh1t avoid at all costs

05/12/2017
by Vuckovic Mirjana

1 stars

Very bad customer service at their …

Very bad customer service at their Hammersmith branch. The lady dealing with customers was extremely nervous. I went in with a smile and went out with a...Read more

Very bad customer service at their Hammersmith branch. The lady dealing with customers was extremely nervous. I went in with a smile and went out with a frown. Will be closing my account later this month.

04/12/2017
by HAC

1 stars

The worst bank in this country they are …

The worst bank in this cpuntry they are theives thdir new overdraft charges system is beyond imagination to still more mobey from people its crazy,evil...Read more

The worst bank in this cpuntry they are theives thdir new overdraft charges system is beyond imagination to still more mobey from people its crazy,evil people with their system,the charges went up 300% in a month honestly i dont know what to say ,they are making money from people struggle

03/12/2017
by Jason Trinder

1 stars

Don’t make plans if you need to ring them

First time I have rung my bank...normally can do what I want via the app. Ringing them today though to perform a simple task and so far been on hold for...Read more

First time I have rung my bank...normally can do what I want via the app. Ringing them today though to perform a simple task and so far been on hold for 33.40 and not even spoken to anyone. I think they must only have 1 person manning the phones. How any company can think this is acceptable is beyond me.

03/12/2017
by Atique Asif

1 stars

SAY NO TO HALIFAX

Halifax Bank is robbing his customers in the day light. New overdraft charges are insane and disgusting. It is called a pure cheating with customers and...Read more

Halifax Bank is robbing his customers in the day light. New overdraft charges are insane and disgusting. It is called a pure cheating with customers and it is totally unacceptable and Illegal. A huge jump from £30/Month to £120/Month. What Bank can be so cruel in the world?? Definitely going to the court against them. Advice To All Nation: Kindly do not bother to be with Halifax. Say No to HALIFAX BANK. They Sucks.

03/12/2017
by Jules

1 stars

I will be leaving this bank asap the …

I will be leaving this bank asap the new charges they have put in place are disgusting in fact its daylight robbery every one take some advice go...Read more

I will be leaving this bank asap the new charges they have put in place are disgusting in fact its daylight robbery every one take some advice go elsewhere where you will better off financially...

01/12/2017
by Daisy oldroyd

5 stars

BE NICE

I have had a couple of issues with Halifax like everyone will have with their bank from time to time, however, they have always been consistent in going...Read more

I have had a couple of issues with Halifax like everyone will have with their bank from time to time, however, they have always been consistent in going above my expectations to resolve my query, if you feel as though your query hasn’t been answered in the way you want, try bieng nice and honest and show understanding that it isn’t usually the fault of the person on the other end of that phone, I complained about an advisor bieng rude by saying she maybe needs a hug and a bacon sandwich and they gave me £40 I asked politely about why my overdraft fee was being taken out twice and she explained clearly why and after I explained that I basically had £1 for the week she then refunded me it even though it was owed. Politeness goes a long way, and the people on the other end of the phone are usually there to help where they can

28/11/2017
by X

1 stars

I am very unhappy with the service I …

I am very unhappy with the service I was given. I have called up three times in one night about the same reason and each time they told me my problem...Read more

I am very unhappy with the service I was given. I have called up three times in one night about the same reason and each time they told me my problem should be fixed. On the third time I gave up with waiting as it was rediculous. If I could rate a 0 star I would. Very very upset with the service I have received

28/11/2017
by Gina

1 stars

so far 75 minutes o the phone and all i …

so far 75 minutes o the phone and all i get is hold on as some other dept is not doing there job. Still holding trying to speak to a supervisor but i...Read more

so far 75 minutes o the phone and all i get is hold on as some other dept is not doing there job. Still holding trying to speak to a supervisor but i presume it will be another 60 mins. An absolute disgrace. Been trying to get a power of attorney on system but everytime there is another issue. Been into the branch 3 times with more documents that i had given before. Know being told that the copy one dept has sent to another is not great and waiting for a better copy which i fail to belive as they have sent back the original to me so not sure how they will get another copy My mother has now waited for 4 weeks to get into a care home but i need to pay and cant get the products sold. An absolute disgrace

26/11/2017
by humphrey

1 stars

halifax buidling society but these days …

halifax buidling society but these days they like to call themselves a bank re lloyds tieup, and because of this link they offer what all banks are...Read more

halifax buidling society but these days they like to call themselves a bank re lloyds tieup, and because of this link they offer what all banks are offering in terms of renewal savings rates. 2 pct recently became 0.5 pct at renewal in spite of a bank rate rise and they are presently thinking! of tweeking rates in view of this rise. I approached Virgin money who had recently been offering 2.4 pct but are still able to offer 2 pct. I told Halifax by phone that the rate offered in my renewal letter was a bad joke and guess what they could not comment and i received a letter which boiled down to market forces and i don`t buy any of it. I was among several Halifax customers at Virgin seeking a realistic return on my renewal savings so moving was a no brainer , i do not lend money at 0.5 pct and nor do HALIFAX. I am not happy with HALIFAX and this is my right to comment on my recent customer experience.

26/11/2017
by Luke Wilkes

1 stars

Hey there

Hey there. I have been a Halifax account holder for years but gradually closing all of them. Still got my mortgage but that's the only single thing u have...Read more

Hey there. I have been a Halifax account holder for years but gradually closing all of them. Still got my mortgage but that's the only single thing u have offered that's any good . Me and my wife only use the Halifax current account i have now, for household bills etc because I can't stand their charges or the delutions of granduar that you get from the staff. We both pay £1800 pcm in to my Halifax current account from our proper accounts (from Natwest and Santander, proper banks that don't rip u off for having a 800 + credit rating and don't rape u for having an arranged overdraft!!!!) The thing is, we go £1000-£1500 into our agreed overdraft pcm (agreed!!!!!! )and our fee for this has gone up from £30ish pcm to about £90+pcm. This is Ludicrous. We earn a combined salary of £80000+ pa and use this account for convenience. Best to pay off agreed overdraft asap (again agreed overdraft!!!!!!!) , speak to my wifes or my Proper banks and get the hell away from halifax. Absolute rip off.

26/11/2017
by davedtj

1 stars

same as Lloyds bank

same as Lloyds bank , terrible service , 20 minutes to answer call on online banking ,if your lucky ,because they have no staff , unable to access funds...Read more

same as Lloyds bank , terrible service , 20 minutes to answer call on online banking ,if your lucky ,because they have no staff , unable to access funds ,had to visit branch to draw out funds , embarrassed staff member had to call there security number to which we had to wait surprise surprise 25minutes, finally got my money account closed , and glad to get out , please see my review : nationwide

25/11/2017
by Julie Shrive

1 stars

While the Cats Away.....??!!

Like most of the other Banks who are supposed to be protecting our finances do this by pretending the most Vulnerable Customers are a fraud on their own...Read more

Like most of the other Banks who are supposed to be protecting our finances do this by pretending the most Vulnerable Customers are a fraud on their own accounts if have disabilities or memory problems is outrageous . Using Data Protection to lock them out of their own accounts cannot access & delaying Switches or Payments when plenty of money in accounts is a disgrace .It is out of order proving none of them are fit for purpose likewise the Information Commissioner & Legal System , in my case contributed to cardiac arrest . They are using their own Financial Advisors as Managers with their own bias for profit to hoodwink via the technical .They are also charging for time specific issues then not addressing as not recording reasonably,operating on backlogs allowing Call Centres on remits to direct the Branches whilst denying access to sort out e.g.: telephone banking numbers resending over and over again .Original ethical Managers would turn in their graves as this should never have happened like this ?!They then have the audacity to do surveys which they must ignore. The customers they choose to harass & bully are those that cannot get online to see how they are being deceived with the Ombudsman colluding with them & Insurance Companies.This is so the most Vulnerable are made easy targets & ripped off , it appears the Government has decentralised so it does not have to address this complying with its own fraudulent practices found in its own taxation, funding & benefits system ?

25/11/2017
by Dave Cirulis

1 stars

Absolutely disgusting service from this …

Absolutely disgusting service from this bank. They misled my mother who was 84yrs old to obtain a deposit from her they told her if she provided a...Read more

Absolutely disgusting service from this bank. They misled my mother who was 84yrs old to obtain a deposit from her they told her if she provided a specific will then probate would not apply...... Turns out they LIED out and out for a sum of £5000 over their limit they are Point blank refusing and being as obstructive as possible . Shame on you ANTONIO OSORIO your the CEO of a deceitful company.

25/11/2017
by Hamza Ismail

1 stars

Bad Customer Service

Bad Customer Service. What a bad bad customer service experience!!!!! jeez i wished i had never transferred to this bank!



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