by T Dano
Was using them many time befor, no problen. But this time after two days I contacted them and I was questioned for 40 minutes and transaction was...Lire la suite
Was using them many time befor, no problen. But this time after two days I contacted them and I was questioned for 40 minutes and transaction was canceled. .. simple as... Defenetly will not be using them any more... Western Union is a good alternative. ..
by Charlotte Kisaka
Please READ and SHARE!!! Few days before Christmas I sent money to a sister go get gift for my one year old nephew. Moneygram refused to hand them the...Lire la suite
Please READ and SHARE!!! Few days before Christmas I sent money to a sister go get gift for my one year old nephew. Moneygram refused to hand them the money. I found this out after Christmas. I called moneygram and was questioned by a 24 year old girl in the Philippines who acted like a robot and calmly went to a list of questions given to her by this company. I am a registered nurse and had used moneygram for years. I used to have a Money Gram card where they used to scan and pull all my info. After this unpleasant questioning I thought I could get my money back they say it will still be under review. I hanged up and called again. I asked for service in French this time since I am bilingual (French-English) and was transferred to Morocco. The girl in Morocco said to me I am going to clear this and tell your family to go get the money using the same reference number no question asked. Now I just sent the same sister some money again this month and went through the same. She cannot pick it up. Well the girl at the Canada Post office where I had done the transaction was on the phone with Moneygram and I was there waiting for one full hour. she helped other customers as she was transferred from one department to another. Just terrible service. At some point, they even told the girl at the post office that they did not have that reference number. The girl told them that the transaction was from their store and she had the receipt in her hand. I think people should take the time to comment on their experience with this company on this forum so others could learn that Moneygram is not the same company we came to rely on. As for me, I am going back to dealing with Western Union and try online banking now that it is easily available. Good luck to us all.
by Earl Burris
I attempted to send some funds to my son and got the third degree from a lady that speaks English but has such a thick accent and I had a lot of...Lire la suite
I attempted to send some funds to my son and got the third degree from a lady that speaks English but has such a thick accent and I had a lot of difficulty understanding her especially because she spoke so quickly. Finally I had had enough and simply cancel the transaction and I'll use another service most likely Western Union. For your own well-being mental well-being do not use this company.
E' un'esperienza inaccettabile. Mai più userò i servizi proposti da Money Gram. Hanno bloccato il mio trasferimento verso Ucraina, e l'operatore mi ha...Lire la suite
E' un'esperienza inaccettabile. Mai più userò i servizi proposti da Money Gram. Hanno bloccato il mio trasferimento verso Ucraina, e l'operatore mi ha risposto che Money Gram si sente a disagio di effettuare questo trasferimento. Questa era la causa di abolizione di trasferimento. Eppure e' stato effettuato dall'agenzia. Fate schifo!! Vergogna!!!
by Garmiani Alan
They took the money in seconds and after 30 hours no record for any transaction on their system why?? Because they had to interview my son for 15 minutes...Lire la suite
They took the money in seconds and after 30 hours no record for any transaction on their system why?? Because they had to interview my son for 15 minutes asking him how you know your father ?what parks near your home? When was last time you saw your dad? What is ur date of birth (they have a copy of my driving licence)?? All that for 1000 pound sent to my dad and they let millions go without a question
by Francis Rooney
Needed to transfer £1000 to a familly member in Ukraine. Registered with MoneyGram, filled out all the required information for the transfer, confirmed...Lire la suite
Needed to transfer £1000 to a familly member in Ukraine. Registered with MoneyGram, filled out all the required information for the transfer, confirmed my identity and submitted the transfer. Got a message back after 10 minutes or so that more information was required. Called them, told them my relation to the person who was receiving the money, when I last saw them, what the money was for, whether I would be making any further transfers to this person or not all along with confirming my identity over the phone. They told me to resubmit the transfer. Resubmitted the transfer, showed as processing, then showed as complete and sent me the confirmation number to give to my relative who was collecting the money. 5 minutes later I got another email saying the transaction was cancelled. Phoned them again, go through identifying myself again only to be told that "Secuirty" blocked the transaction and they can't tell me why. Great......the best part is that you will get your money refunded in about 3 - 10 days !!!! They can take the money immediately, accept the transaction, then cancel transaction and will return the money in 3 - 10 days - that's a nice little earner for the company when they have done nothing apart from wasted my time and taken my money. Registered with Transferwise, money sent in 24 hours and the fees were 30% of what MoneyGram was charging. Do not bother with MoneyGram......I won't be.
by Jalanda Kemp
I'm federal employee in which money gram told they are uncomfortable with my transaction so I can't use their online services I had the account since...Lire la suite
I'm federal employee in which money gram told they are uncomfortable with my transaction so I can't use their online services I had the account since 2005 really I'm just stunt with their studptiy
by Flora Anderson
I was working for them. Do not use them. Even when I was trying to help because it was easy to see that the person is not a scammer, fraudster and etc,...Lire la suite
I was working for them. Do not use them. Even when I was trying to help because it was easy to see that the person is not a scammer, fraudster and etc, they have to pass through all the annoying steps. It was making me feel as a robot, because i was repeating the same things over and over again. It was exhausting for the customers as well. It is all to collect your data, time and..... money. Their support is with zero competence, mostly foreigners and students who learnt their phrases in the different languages, in order for them to repeat the rules over and over again.
by Vicki Presas
MoneyGram are criminals..crooks...I will never buy another one ever...
by Veronica Fox
Customer service is terrible. They hang up on you if you can't provide enough information. I called in 4 times and was hung up on each time, one girl...Lire la suite
Customer service is terrible. They hang up on you if you can't provide enough information. I called in 4 times and was hung up on each time, one girl didn't even take my information she hung up when I asked to speak to a supervisor right away. There was fraud on my acct from one of their agent locations and no one would assist me unless I had a reference number!!! It was fraud!! How am I supposed to have that information. No empathy or urgency to resolve the matter, more than $3,000 CAD was taken from my acct in one day. I had to get the police involved and now still waiting to get my money back. I only went in once because it was very close to my house, not knowing the agent has a skimming machine set up on their debit device so they copied my PIN and withdrew money days after I left. I will NEVER use them again, I will stick with Western Union, they're far more reliable than moneygram. Stay away!
by Paul Inkley
Paid for money transfer with cc, own my own house, on voters, cc issued to my address, these crooks took my money, sent email stating money ready to...Lire la suite
Paid for money transfer with cc, own my own house, on voters, cc issued to my address, these crooks took my money, sent email stating money ready to collect, receiver arrived at post office, first told money had already been collected, then told further problem and to ring this number, unbelievable company of fools. Bottom line they holding my money and refuse to carry out contract of delivery.
I had bought a total of $1945 worth of money orders for my lawyer. Two of the money orders were ripped, I went in to have them re-issued, and I was...Lire la suite
I had bought a total of $1945 worth of money orders for my lawyer. Two of the money orders were ripped, I went in to have them re-issued, and I was instructed to call money gram. After speaking to two different representatives, and a manager, I was instructed to submit a form that they emailed me to have them re-issued that would take 20 days! I would have to then pay, $18 each! I was only then offered by the manager, to have the form faxed to me and I would resubmit it that would take eight days, and I would have to pay $45 each to have them re-issued! They provide no service, to cancel the numbers that were not deposited and re-issue! I find it completely unacceptable, along with the fact that this company has been outsourced!! Never use this company if you need to have insurance on any transaction that you've made! I am beyond disgusted! Never use them!
by Ernie Kofi Addo-Boateng
I went through about 3 months of security clearance, where i had to send passports etc for ID verification. I was then " cleared" safe to use...Lire la suite
I went through about 3 months of security clearance, where i had to send passports etc for ID verification. I was then " cleared" safe to use money gram. After 3 months of sending the same amount of money to my family in Africa, i could not log into my account all of a sudden. It told me i have been blocked. I rang them to see why i could not log and they told me for security reasons i cannot use the online services anymore....i asked what the issue is and what breach i had caused they told me for security reasons they could not tell me why they are blocking me from my online account. After going through all that security stuff only for this happen and also for them to not even bother to explain why they are blocking i find that very very poor customer service and very very shocking.
by Sharon Lubrant
Tried to send my stranded brother some money thru Walmart. It was suppose to take 10 min for him to get money. 3 hours later, I had to answer very many...Lire la suite
Tried to send my stranded brother some money thru Walmart. It was suppose to take 10 min for him to get money. 3 hours later, I had to answer very many personal questions over & over. Finally after 5 hrs, he was able to get the $'s. Do not use, unless there is NO other way!!!
by Truman Capote
My fault ... read the reviews but i though i'd give them a try & save some money from what the bank would charge. Waste of time is right word for this...Lire la suite
My fault ... read the reviews but i though i'd give them a try & save some money from what the bank would charge. Waste of time is right word for this company. Tried to send money to family online following instructions and from my bank account after giving passport details etc etc. They send email saying you need to call us, and when you call i waited for a decision (i presume to decide whether i was a criminal or not) then they hang up ( i hope by mistake??) I ring again and i go through the same process giving my shoe size in the process (might as well:-), then to get that security does not allow proceeding and that you need to go to your local office.....i knew that but it costs 3 times as much and i'd have to go to town. Very poor way to do business. MONEYGRAM ... IF YOU CAN'T OFFER THAT SERVICE, PLEASE DON'T ADVERTISE IT as you annoy people unnecessarily! Not recommended, pay a bit more and go to your bank or use another company. I hope this review helps someone.
by Charilynn McKennedy
Do not use this company to transfer any money. There is a reason why they're are so many complaints and scams with this company. I was scammed out of...Lire la suite
Do not use this company to transfer any money. There is a reason why they're are so many complaints and scams with this company. I was scammed out of $200. I notified the company about it and received 1 message while I was at work. The associate spoken so quickly and had a string accent I couldn't make out what she was saying, of the number to call back. I even had 3 other people from my office try to listen and make it out, but no one could. I called back the number on my caller ID (which was different) and was directed to a voicemail system. I left a message stating I work Monday thru Friday till 6pm. The next day....2 days after my formal complaint.... I received an email say there had been several attempts to contact me and they had been unsuccessful. I received one missed call might I add. I replied to the e-mail, once again, letting them know that I could only be contacted on my office line when they call during the day. Few days later I receive another email saying they tried the new contact number several times and had been unsuccessful so they are closing the case. Mind you, this line/number I provided them is my office line. I am at my desk from 8-6 every day. All incoming calls/numbers are logged through my company. Not ONCE did I ever receive a call from them. This company is a joke, that is known for uncountable fraud and scams to people. I had only wished I had done my research before using them and losing $200!
by Bull Pit
Waste of time is right word for this company. Try send money to family online follow instruction then they say you need call us ok i did call spent my...Lire la suite
Waste of time is right word for this company. Try send money to family online follow instruction then they say you need call us ok i did call spent my time repeated all again and in the end sorry you need go to office .... Very poor way to do business if you can`t do that service don`t advertise it. Not recommended to any one is a lot company out there . Just to clear that is my first negative review ever ..... Hope help and safe people time...
I just started creating account and at the end I have been ask to call a number to more verification. I called them and asked so many questions regarding...Lire la suite
I just started creating account and at the end I have been ask to call a number to more verification. I called them and asked so many questions regarding the purpose of sending the money. I let them know that it will be simply paying off a personal loan from my cousin, but they didn't happy with the answer and keep asking a specific reason that what will do with that money. I have no idea how to answer it and how the hell I know how would they spend that money?? Initially they said this is a very regulated company... who cares... they are so many other companies in the market with easy steps and good rates too...
I spent three hours trying to use the online service. It wouldn't accept my passport details. Tried to input the 44 digits manually ( have you ever tried...Lire la suite
I spent three hours trying to use the online service. It wouldn't accept my passport details. Tried to input the 44 digits manually ( have you ever tried to type 44 digits code manually??!) and despite the big sign that the chevrons must be included it wouldn't let me submit the code due to "unauthorised characters ". I even copied the chevrons from their example and still didn't work. When I phoned up the online number recommended by the website the lay on the phone just literally repeated the line written on the website saying that my identity can't be verified. Thank you so much, I just called you to tell you the same thing !
by Logic Spider
I am a full-time Russian hacker with fourteen years professional experience, with an artistic interest in the broader cultural spectrum of the Pacific. As...Lire la suite
I am a full-time Russian hacker with fourteen years professional experience, with an artistic interest in the broader cultural spectrum of the Pacific. As a mature Russian-speaking person who specialize on Western union Carding and professional bank transfer services for fun, I am looking for a family of friends to belong to and want friendships beyond games, so if you would add me i would be happy to help you with your western union money transfer carding, and i will do need your help either way. I am mostly active and i use Email to communicate with other Hackers and Carders while Carding. In fact, you can join me on Jabber Instant messages Program through it on KronCrypter @xmpp.pro and as well email me at support @logicspider.pw (I) MY WESTERN UNION TRANSFER SERVICES I have endless suppliers of hacked bank accounts in most countries so WU transfers are instant, if I don't have hacked bank account in your country, transfers will take up to 2 days. I process a series of transfers to my exchangers who then relay the funds to you. The result is that you receive clean funds. This makes it very safe and the service is very fast. I process the transfer and forward you your Western Union info without delay or issues. I give you the MTCN , sender info and all cashout info in 1-2 hours. Prices are in USD at 15%: (I can also send in USD,GBP,etc as it will be automatically converted to your country currency after transfer). You can't directly buy Bitcoins using https://www .xmlgold.eu and https://www .giroteller.com WORLD WIDE WESTERN UNION & MONEYGRAM PRICES: You get: $ 1,200 When you pay: 0.28259694 BTC You get: $ 2,000 When you pay: 0.47294772 BTC You get: $ 3,000 When you pay: 0.70179338 BTC *These are the maximum amounts I do per transfer. *Security Question & Answer is AVAILABLE and NO I.D is necessary just request this option (Not Available for all countries) (II) I also Offer the best and highest level of Dumps and cc. You can contact me for strong BINS capable of high value Swipes|Orders allowing you to shop and cashout longer without risk of declines. Minimum Order $0.31275575 BTC for 50 pcs. Its track 1 and 2, sometime 3. You will see your debit|credit card. You will see that black stripe, the tracks are in theres. (III) I get roughly 20 - 50 FULLZ a day. I'm sitting on hundreds right now. I can supply a constant stream of FULLZ. I'm in a nearly identitical situation near unlimited FULLZ with good credit score 720 was the score of the FULLZ i've got. Minimum Order $0.41192220 BTC for 50 pcs. (IV) HQ USA BANK DROP SAVING | CHECKING ACCOUNT. 100% VALID. You will get USA bank account with login, password, security answers, access to email, SSN + DOB + MMN, everything you need to use it. Can be used for Paypal verification | withdraw, cashing out bank logs, and more. 100% validity. Order Price $0.15256378 BTC, or with an ATM card (Shipped to your drop) for $0.03814094 BTC more. (V) Detailed tutorial on how to cashout cc via stripe.com Price $0.0791 Bitcoin Easy to use tutorial on how to cashout stripe. http://prnt .sc/cvzrjo Very useful and profitable. Fast and easy money in a week!! A LITTLE GUIDE TO USE BANK LOGS AND CC A quickie hint: You need to set your computer's timezone to the timezone of the proxy you've chosen. The System Language settings in your OS should correspond to the language of the country where the proxy is located. All plugins you are having in your browser (JAVA, Flash, PDF, VLC, QuickTime, WMP, ...) should display the IP of the SOCKS proxy that you've chosen. Test on DNS param should also show IP, from country of the proxy. And other stuff... Merchant/Banks/Stripe/Paypal and WU's security system monitors all this. Can you give me a couple of stuffs? i want to test before buy. No. If you don't know all Cyber tricks - this test is just wasting my and your time. If you feel that you could pass thru Cyber protection shield, understand all this, what i wrote above, than you may take Detailed tutorial on how to cashout cc via stripe.com Price $0.0791 Bitcoin and test. it includes 120 proxies. This small Plan was did special for testing.
by Steven Williams
Wife in Barcelona, lost credit cards, transferred money with Moneygram, didn't put her middle name as was optional, wouldn't give her money as passport...Lire la suite
Wife in Barcelona, lost credit cards, transferred money with Moneygram, didn't put her middle name as was optional, wouldn't give her money as passport had her middle name on it. No help on telephone, not interested, used Western Union, Great, money collected within 5 minutes. Will now have to try and get a refund
by Victor Motas
I went to transfer for the firsat time money via MG from my own account in Finland to my own accounbt in Cambodia. The cost for 300€ was 18€ or so I...Lire la suite
I went to transfer for the firsat time money via MG from my own account in Finland to my own accounbt in Cambodia. The cost for 300€ was 18€ or so I thought untill I received the receipt.. in the end I ended up paying 28€ for just 300€!!! Nowhere they mentiuoned they would take 10€ extra. Also it happens to be sunday and since their offices are within banks theyre all closed. And I need to starve one more day. I filed a complain for the fees they charged demanding to reduce them to same level as Western Union! So horrible company!!! Use WU if U cant use normal agencies.
by michael coughlin
I have been a customer for eight years sending cash to my hungry friends in the Philippines without problems but now they want to now the senders and...Lire la suite
I have been a customer for eight years sending cash to my hungry friends in the Philippines without problems but now they want to now the senders and collectors personal business. They froze my account claiming I had tried three times to log in and failed so was a security risk which is untrue. I called them many times and asked if they could speak in English but they cut me off instead. They asked me to get a new password which is not possible. These are the most bad mannered people I have met.
by Martin P
I have been sending a regular monthly payment to my friend in Paris for the last 3 years. System worked OK until the last couple of months. First...Lire la suite
I have been sending a regular monthly payment to my friend in Paris for the last 3 years. System worked OK until the last couple of months. First moneygram introduces a new layer of security to check that you are signing in on the same device. I always have used the same laptop, but everytime I sign on it says 'we do not recognise your device'. Each time I have to get a code sent to my email and enter this into the system. I raise this with MoneyGram who promise to look into it, but no resolution. Last month my friend was asked for the amount transferred in £ and euros, which she did not know, so had to get back to me and check. This month she was asked how did she know me, where had we met etc etc, and was then told that I would have to attend the agent in person with my passport ID to verify the transaction. She said this would be difficult since I lived in London. Calls to MoneyGram then ensued and she was told the transaction had been cancelled. I checked on my account but the transaction was still listed as 'awaiting pick up'. So I call MoneyGram and am asked how do I know this person, what is our relationship, where did we meet etc etc. I point out that I have been sending the same money every month for the last three years, and this is the first time that this has come up. Eventually they tell me that they are satisfied with my explanation, but they are suspicious about my friend, and she has been blocked as a receiver. I ask them why, and they say they cannot tell me, but that 'she knows the reason'. And that this is a final decision, and that there is no appeal. I point out that on my account the transfer is still listed as 'awaiting pick up' and that I had received no email to inform me of the cancellation. I am them told that first that this is 'in process', and then that I need to speak to another department to claim the reimbursement. The other department tells me that the transfer is not yet cancelled, but will be, and that it will take 3-10 working days for me to receive the repayment. Excessive in my opinion when it takes them 10 minutes to claim the money from my bank account. I then call my friend, and she assures me that she has no idea of the reason - simply that they had asked her these questions, and asked for me to attend in person, and that she had told them this would be difficult since I was in London. I go on to the moneygram website to make a complaint. However, having logged on once (and requested a code to address the problem described above), you are asked to log in again to fill out the complaint form. You are then sent back to the main page, and when you click on the link to the complaint form you are then asked to log in again - and round and round in circles, so it is impossible to send the complaint. I guess I may need to go to the Financial Ombudsman to receive a satisfactory resolution, but will endure customer service one more time. In brief, when it works, it works, but my experience, alongside that of many users in this forum, is that their security procedures seem very random. In my case they have transferred around £20,000 over three years, and accepted over £1,000 in commission, only, at the end to treat my friend and me like naughty children. I would suggest that one steers well clear of this company.
by Dave Reed
I would give them no stars.They asked me many intrusive questions for a small payment I was sending to a friend such as how do you know her, ,when did you...Lire la suite
I would give them no stars.They asked me many intrusive questions for a small payment I was sending to a friend such as how do you know her, ,when did you last see her,what is the money for. This should be banned by law especially for small payments. Eventually I was told the money was ready for collection and she was very happy as it was urgently needed.When she went to collect it she was told it was "on hold" and she left the shop in tears,and thought I had lied that it was ready and cancelled the payment.This put a large strain on our friendship all because MONEYGRAM had lied to me that the money was ready for collection.I wasted hours phoning them and eventually was told that moneygram do not have a system to apologise to customers.Utter nonsense..An e-mail or letter could be sent by any company to apologise and admit their mistake. Are Moneygram so full of themselves that they will not admit to their mistakes.? I would suggest every one avoids this company and refers their complaints to the Ombudsman.If enough people complain perhaps some action will be taken against this excuse for a company. There are many providers of electronic transfers so there is a wide choice and in my experience competitive pricing and efficient service from other companies.
by Minsin Mary-Anne Aweda
I won't give them any star if it was up to me. I phoned in to ask if I could update the name of a recipient for a transaction(I used her married name,...Lire la suite
I won't give them any star if it was up to me. I phoned in to ask if I could update the name of a recipient for a transaction(I used her married name, but her ID has her maiden name). After explaining everything to the first guy, he told me they can't update the name and I'll have to cancel. He said he was going to transfer me to another depertment. So, the next guy came on and said "how can I help you?". So I was like, oh, so the other guy didn't brief you? And so I explained everything again, the guy then said, I can't hear you, so I kept walking around to see if that would help, but he kept saying I can't hear you. So I said, can you call me back then and he said "I'm not allowed to do that." So I said, that means you can hear me now, and then he hung on me. I called back and a guy picked up and then I said, the other person just hung up on me and then, he hung up too. I called again and I just went straight to cancel the transaction. Horrible people, horrible customer service
by Julie LaRochelle
Folks, I don't have time for this but thought I would share my experience, to save you some trouble! I needed a couple of blank money orders from my...Lire la suite
Folks, I don't have time for this but thought I would share my experience, to save you some trouble! I needed a couple of blank money orders from my bank.. My bank happen to be out of money orders and suggest I go to Walmart across the street to purchase them the teller also said "and it's only .70 cents each, compared to the bank's $4.00 each. Wow, that's awesome right? Wait until I find out it was so (WRONG)‼️ Any way, I went across the street to Walmart and purchased 2 "MoneyGram" money orders.. To make a long story short.. I ended up not needing the money orders. So, I took both blank money orders, the stubs, and my id back to Walmart the next day to get my money back...... Are you ready for this?? The cashier took the money orders and attempted to cash them for me. She ran the first one through their register system thing as if she was cashing a check, it got declined and printed a receipt with a reason code 2. The cashier then told me that it won't allow her to cash it so I need to call "synergy customer service" (that's the check system company MoneyGram goes through). Ok. So, I called synergy customer service, who then had the nerves to tell me that (Just because I purchased the money orders at the same location of cashing, doesn't guarantee they will cash it.. WTH??!! The cashier said synergy goes by risk factors and because I've never cashed a check through them makes me a high risk to cash the money order that I used cash to purchase. What kind of rule is that?? Yes, you can walk into Walmart, purchase some funky MoneyGram money orders, but you can't return them.. And, they get to keep the money you paid to purchase the moneyOrder! Get the hell out of here!! You get rich while we get screwed! Never Again!
by Stephen Makia
I tried sending just $40 online, and I got this Indian lady at first who told me to keep this discussion professional. I ask her why? What is she talking...Lire la suite
I tried sending just $40 online, and I got this Indian lady at first who told me to keep this discussion professional. I ask her why? What is she talking about, all I said was I want to cancel the transaction due to an error on the receiver's first name. She said I said something before that and was asking me what I said, I just lost it with her. Then later, I called again and cancelled it with a different agent this time a male, then I resend the money and got another INDIAN lady this time to confirm. Mind you, it's a lousy 40 bucks, this time the lady started asking me how do I know this person, I said a friend and she asked, 'where did you meet this person and what is this person going to do with the money?' I was like how is that your concern? What do people use money for? She said money gram has the right to interrogate me about my money and right to refuse transaction. Then she kept me on the phone for a while and comes back and said I will receive an email saying the transaction was declined and I will have to go and send this money in person at a money gram location, like there isn't different options for me. I was wondering if that intrusive questioning arose because of my accent and last name? Would she had done the same time with a person with an American accent? I just dropped the phone and send the money with Western Union immediately and paid $1 less than with money gram. Their customer service was great. Stop using these idiots who treats you like they're doing you a favor. If they don't have my commission they don't get paid and they're out of business. I want Walmart or Amazon or these big guys to get into this business and destroy the money gram. They're just too obnoxious for my taste. Whenever I called them, someone always seems to behave as if they're omnipotent.
by Ashley De Selfa
I have been a moneygram customer for almost 12 years and I wish to confess,that all these past twelve years,my relatives at the receiving end were never...Lire la suite
I have been a moneygram customer for almost 12 years and I wish to confess,that all these past twelve years,my relatives at the receiving end were never unhappy.They received the monies within a few minutes.Before moneygram I used to send money through other agents and sometimes the monies didnt land there where it has to land.So I am very happy with moneygram and its precious service.Thank You Moneygram,keep it up.
by John C
Simply wanted to send some money home for house refurbishments and bills but wasn't possible. I simply had the worst experience ever with a money transfer...Lire la suite
Simply wanted to send some money home for house refurbishments and bills but wasn't possible. I simply had the worst experience ever with a money transfer service. Moneygram seriously need to change their security policies and improve services overall. BEWARE:1. Moneygram doesn't have a standar security procedure so the person collecting will have difficulties in getting the money. 2. It takes ages to get the money back if you cancel -normally 10 business days but it was over 30 days in my case... Read full story below: The person who went to collect the money wasn't close family. Moneygram started asking him a thousand questions , that only someone like your wife or who lives in the same house would know. Then, they ask him to come up with a story - how he knows me, how we met, when we met last time, etc. Seriously?!That is so ridiculous! The poor guy went 3 times and each time they were asking different questions- so there is no standard security procedure either. Great! Now please give me my money back so I can use another company and get this done. Simple right? No way- I had to call at least 5 times, it takes ages to go through the automated phone system options until you speak to an actual person. The line quality was very poor so they can't understand what you say and the waiting time if you want your money back is 10 Working days which is actually 14 days in total. I had to wait over 30 days because they messed it up. So to sum it all up- I couldn't send the money because of ridiculous security procedures, I asked for a refund and got my money back after over a month.With what right you are holding my money for 30 days or even the advertised 10 working days?! That's what I want to know
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