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15 avis d'utilisateurs sur Barclays sur Trustpilot


18/11/2017
by Antonia Djr

1 stars

Liars and super bad costumer service they all are liars and dodgy

Very dodgy they blocked my account for no reason and can’t even tell why they keep making me wait saying I’ll receive a letter since 30 days ago and...Lire la suite

Very dodgy they blocked my account for no reason and can’t even tell why they keep making me wait saying I’ll receive a letter since 30 days ago and nothing was received . Hypocrites

07/09/2017
by Simon

1 stars

Poor service all round

Shoddy online banking system, only offer account switch at time of application unless you go in branch, cant set up a standing order, cant view my pin,...Lire la suite

Shoddy online banking system, only offer account switch at time of application unless you go in branch, cant set up a standing order, cant view my pin, Customer service agent ignored what I said and started talking about a different subject really disappointed with the service received so far

17/08/2017
by Valerie Maysey

5 stars

Burgled recently

Burgled recently. Barclays have been amazing even when they've had to deal with a woman sobbing down the phone. Treated with warmth and sympathy and money...Lire la suite

Burgled recently. Barclays have been amazing even when they've had to deal with a woman sobbing down the phone. Treated with warmth and sympathy and money refunded. But am changing all my cards to non-contactless as I won't let a scumbag use my cards for free again.


Plus de commentaires

26/07/2017
by sabie lee

1 stars

Bunch of crooks

Bunch of crooks ; I want give 0 star rate . never deserve one star rate. 25th July I spoke to the ombudsman service assistant over the phone  ...Lire la suite

Bunch of crooks ; I want give 0 star rate . never deserve one star rate. 25th July I spoke to the ombudsman service assistant over the phone   Regarding Barclays blackmail letter and insulting issue at barclays branch in Manchester M2 7 PW ; incident on 14th july Citizen advice team advised me to phone to the financial ombudsmen I received letter from Barclays  on 25th july . I made complaint about barcleys bank ( Address is  . 17 St Anns Square, Manchester M2 7PW Due to barcley bank constantly  control my money and I feel extremely unsafe on barcley bank so far . I never have overdraft and loyal customer over 5 years . but my debit visa card have been trouble so many times.: one cosmetic online company took out my money without my permission and my money took out even i did not put my pin number I'm using disable contactless card I was going to buy one book via e bay but I could not pay via pay pal one day 14th July  . Pay pal customer service team told me that Barclay did not want to authorise my money . pay pal customer service team name Robin ( R; 6693458 ) She advised me to go to the barcleys and aske to authourise . what a nonsense !!!! and I got email from pay pal ;  that real shocked Pay pal team said that My bank account was insufficient  fund . 14 July There wasn't enough money in your bank account ending in ** to cover the below payment you sent. Transaction Details Recipient: Peining Lai Your Transaction ID: xxxx As a result, we debited the amount from your PayPal balance. Yours sincerely, PayPal ----------------------------------------------------------------------------------- I'm very upset by barcleys ongoing scam again . I have plenty of money on my bank . for sure !! therefore I went to the Barcley  on 14th JUly Address is  . 17 St Anns Square, Manchester M2 7PW Pay pall customer service team try to help me on date  Pay pal team  want to speak to barcley banker teller on date But all banker tellers refused that manger ' Claire . very condescending voice tone asked me to '' how much you gonna spend money on ebay today ? '' what a Rude ewmark She shout at me '' your case is closed !!! '' Also Christ lownton manger threating me that '' We will close your bank '' and he kicked me out . eventually. I was bullied by barcley bank on 14th july so I phoned to customer service assistant '' Shailwsh'' barcley team (   regarding disgusting barcley bank team ( escipailly  Christ manger and clair ) on 14th July  . He said that someone will be contact me soon. but they didn't . I phoned them on 19th july again  I've received  phone call from barcley customer service , James at 3 pm on 19th july     I told him that my feel very intimidating  and my money feel very unsafe on barcley bank so far also too many problem my money on barcley and even bank tellers don't have idea at all . most of bank teller gave inaccurate information too many time customer service team james said that they will send off letter regarding my case .  I got letter from barcley bank on 25th july. however that letter is blackmail   Letter said that '' your bank account will be closed on 21 September. 2017 in accordance with our commercial and other obligations under section 11,customer agreement ( term of condition ) what a blackmail !!!!    intimidating ! I drop by the bank . st anns square manchester regarding this letter issue on 25th July .  Christ lownton manger smirk at me '' we made decision;"" disgusting ever ! . I really do not want to see him. cos he is incompetent and intimidating one.  but he show up front of me again even I prefer to meet other bank teller . Christ even said that ''we not open your account for the rest of my life .'' I'm already plaining to move to other bank  but it is unacceptable  !!   barcley closed down my bank account without my permission and  mess around my money too many time  beforehand . Tip of the iceberg .  my 600.00 pound cash stuck in ATM last year ( inside Barcley bank Address is  . 17 St Anns Square, Manchester M2 7PW ATM  visa debit card swallow by ATM inside barcley bank some of bank tellers gave inaccurate information so many time . Anyway  I've decided move to other bank for the sake of my peace of mind My money still in Barcley bank  .  barcley still try to messed around my money ?? I really want to keep my mental health first of all Barcley bank will be closed on 21 September without any apologise and accurate answer to me .  im very sure that letter is blackmail. unacceptable and undermining scam !!! verbally abusive and insulting by Barclays bank team. disgraceful ever !. No wonder Barclays former boss of Barclays faces a maximum 22 year prison sentence after he and three other ex-directors of the lender became the first British bankers to face criminal charges for actions taken during the financial crisis !! Bunch of crooks !!

26/07/2017
by Filip Sobczak

1 stars

Awful customer service

Awful customer service, lots of technical problems, hard to access your money. Avoid like plague.

29/05/2017
by Gellard

4 stars

Customer service has been decent …

Customer service has been decent although customer service as a whole do seem to struggle with the English language. However, on two occasions they have...Lire la suite

Customer service has been decent although customer service as a whole do seem to struggle with the English language. However, on two occasions they have gone above and beyond to sort out issues and done so quickly and efficiently. I am really glad to have stayed as a customer.

18/04/2017
by Mr Rs Kamrul Hasan

4 stars

so much opportunities and well …

so much opportunities and well delivered whatever you're asking for. polite and great customer service.

23/07/2016
by Julie MacDonald

1 stars

Unacceptably long phone queue times

For the 2nd time in the last couple of weeks, I have called the 'Bereavement Service Centre' to ask for help, as there was NOTHING on the website of any...Lire la suite

For the 2nd time in the last couple of weeks, I have called the 'Bereavement Service Centre' to ask for help, as there was NOTHING on the website of any use. Fortunately, this is part of my job, rather than a distraught relative trying to deal with the Estate of a loved-one. Yes, it's great - you got advised at the beginning of the call that call wait time is 'over 10 mins'. Today, a staggering forty-two minutes later, my call was answered. Politely, and I actually got the answer I required. I worked in call centres for many years, and it's not the easiest place to work, so I chose not to make the poor girl's day any more miserable than it probably already was. But REALLY - the BEREAVEMENT CENTRE - you really need to do better for those customers who need your help in such a stressful situation.

08/05/2016
by Paddy sy

1 stars

Crap bank

Take it from me an ex staff Premier banker this banks sucks to the core

28/04/2016
by Mike

1 stars

Went for an appoitment

the appointment was made at 15.00 but I was actually called at 15.45 why make appointments if you cannot keep them?

05/03/2016
by Sinu Varghese

1 stars

MOney robbing bank

Money Robbing Bank had a loan worth £12000 which was on a buy now pay later option. paid the loan in full and received letter from Head of customer...Lire la suite

Money Robbing Bank had a loan worth £12000 which was on a buy now pay later option. paid the loan in full and received letter from Head of customer services signed and confirming the loan is settled and account closed. after a month and half, receive another letter stating why have i not paid the monthly interest??? its now on level 2 escalation and informed to Ronnie Donhelm CEO. please avoid this bank at all cost.

20/02/2016
by John Meyer

1 stars

International payment horror

Barclays blocked one of my international payments with the consequence that I almost lost a property bid. No explanation whatsoever and Barclays made no...Lire la suite

Barclays blocked one of my international payments with the consequence that I almost lost a property bid. No explanation whatsoever and Barclays made no attempt to contact me. I tried calling them multiple times only to end up with clueless staff who couldn't answer why the transfer was blocked or what to do to sort out the problem, spent hours on the phone. A horrible experience and it feels so UNSAFE having Barclays handle my money. Avoid this bank at all cost, I will be closing my accounts as soon as possible. - Horrible telephone service waiting times - Clueless staff who themselves have to call around (spending time in phone queues) to figure out what's going on - Dangerously poor IT systems and fragmented organisation -Where is the regulator!?

23/01/2016
by Hagen S.

2 stars

Terrible service

So many times i tried to contact the seychelles branch. The telephone hasnt been answered. I found it after 2 hours research on internet. After i filled...Lire la suite

So many times i tried to contact the seychelles branch. The telephone hasnt been answered. I found it after 2 hours research on internet. After i filled out finally all account application documents i sent it over there. 18 days later came the response that THEY DONT TAKE FOREIGN CLIENTS anymore. i am really asking my self for what this bank really exists if you are blocked to open a bank account in another country... and i am a resident at the Seychelles for more than 15 years!

12/03/2015
by Victoria

1 stars

The Worst Bank I have used

Found their managers rude and ineffective with better than useless call center support. I could only hope they listen to their clients more.

12/03/2015
by M Konson

3 stars

Just slow service

Sat on hold for 50 minutes today while my simple issue was resolved, unbelievable



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L'essentiel sur Barclays

Service

Temps pour ouvrir un compte -
Montant minimum -
Montant maximum -
Langues disponibles
English
Documents nécessaires -

Informations sur l'entreprise

Type de prestataire Banques
Actif depuis 1690
Siège London, United Kingdom
Autorité de certification: FCA

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Support client -
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