by Kolja Rodici
LLOYDS BANK ISLE OF MAN off shore stole my life savings accounts with around 62 000 pounds on it which I saved over period of last 25 years ...nobody...Read more
LLOYDS BANK ISLE OF MAN off shore stole my life savings accounts with around 62 000 pounds on it which I saved over period of last 25 years ...nobody bothered to explain ...did a complaint twice every time my predicament got even worse..customer service basically read my letter of complain back to me ?!!!..how crazy is that I complained that I can not access my accounts because they got restricted and asked for explanation WHY THEY GOT RESTRICTED AND INVESTIGATED FOR MONTHS TO NO END only to be told by complaint person that she investigated the matter and she CONCLUDED my access to them is not possible because they are restricted ?????....crazy...like MONTY PYTHONS skeet...second time around she just outright lied about the matter saying that actually one account was not restricted so it GOT closed down (lie)that other two been restricted all along (another lie I manage to get some money out of one of the accounts and WAS TOLD THAT IT WAS NOT RESTRICTED by the person doing transfers )..she does not even read her own replays ???.....now my accounts are in limbo I HAVE NO MEANS TO CHECK BALANCE over the phone or internet and even mail statements stopped .
Dear Online Public...... My online banking had been suspended (Krishna knows why?).......so I phone the uncooperative Lloyds Fraud Team as requested,...Read more
Dear Online Public...... My online banking had been suspended (Krishna knows why?).......so I phone the uncooperative Lloyds Fraud Team as requested, and here is how things went: Round 1: Phoned LLOYDS FRAUD TEAM and spoke to EDDIE, who took me through security and the three questions from my credit file. Answered said questions (without multiple choice).... mortgage provider, maiden name (well, another name I have been known by) and my age on my next birthday. Funnily enough, I didn't pass security and she told me after making me wait for 21 mins on the phone on an 0845 number, that I now had to go to a bank with my photo ID. Furious!! Plus the fact she didn't seem bothered to help or explain things to me after this point and repeated the same phrase she was obviously being shown to say on her computer. Round 2: Phoned back 20 seconds later.... and spoke to GEORGE. Again, went through security and answered three questions from my credit file (this time got the option of multiple choice, WHAT?). Funnily enough, my mortgage provider (same as Round 1), my maiden name (well another name i have been known by, but same as round 1) and now name someone I live with (different question). I passed and my online banking was unlocked! When I mentioned to him about the phone call with Eddie before (not being able to get into my account with the same two questions as this time and no multiple choice) he then says he shouldn't have allowed my online banking account to be opened (even though he got me to log in and check it worked, and it did!), because I had spoken to Eddie before, suspended it again and asked me to go into branch with ID. In the words of Nan "What a load of old......LLOYDS" Now i've been with Lloyds (hate to say) for 25 odd years, when I go in tomorrow morning I am going in to escalate this somehow, to make sure that the one monkey, who got it wrong out the two and who Lloyds bank pay to secure my money from fraudsters even away from myself, is taken and shot over the PC they have been taught to use. Unless I got my age wrong on my next birthday (which I would bet my house on I didn't, because my son was there listening at the time), I can't see how on hell's door I didn't pass security during round 1. When this is resolved it will be time to finally get my son to help me move my bank to someone better.......I hope more people do the same, when given lemons and a monkey to make the lemonade. Showing Lloyds, that even when the government didn't shut you down (as they should of) in 2008 for your F**K up during the last financial crisis, people can show you it's time for you to change your game and that you are not infallible. Sorry Joe Public (reading this review), this is long winded but this scenario happened before (again with Lloyds) to me a while ago and i put it down to a one off. But twice, is a P**S take from your "ANTI-FRAUD" department! Happy banking people and if not, change banks......! Wrathful from Worcestershire! :-)
by Nikki Smith
Lloyd's bank staff don't know what's going on, in branch and over the phone. There's. I assistance for anybody and no customer service either. They all...Read more
Lloyd's bank staff don't know what's going on, in branch and over the phone. There's. I assistance for anybody and no customer service either. They all read from the same script and have no idea what's the best course of action and make it terribly hard for you to get back what's yours. Terrible- don't bother with them!
by Daniel Hammonds
I opened my first account with LloydsTSB as a naive teenager. I simply wanted a current account in which to pay my wages. Little did I know that the...Read more
I opened my first account with LloydsTSB as a naive teenager. I simply wanted a current account in which to pay my wages. Little did I know that the underhanded member of staff had signed me up for a select account that would cost me over £10 per month. Having realised this, I returned to the bank and asked him to change it. "Sorry, the computers are down, come back next week" he lied. The following week, I returned: "Sorry, the computers are still down." It took me a month to change to a current account. Some years later, I approached LloydsTSB about a student overdraft. The member of staff told me: "We don't do student overdrafts any more. Instead, we offer these interest-free student credit cards." It sounded just as good, so I signed up. "I'll just add the payment protection. It'll only cost you 1 penny per month," she lied. I accepted that too. 3 months later I received a bill for my credit card with huge interest and £15 additional charges for payment protection. I immediately complained, but was told "you misunderstood. It's only interest free on purchases for 3 months". I tried to cancel the payment protection and the staff simply refused to do it, giving me numbers to call instead. Trying to sort any issue out over the phone is near impossible as they outsource their call centres and staff cannot understand or speak fluent English. Having got into debt over my credit card (the bane of my life) LloydsTSB started harrassing me, calling me as early as 8am and as late as 10pm every single day, including Sundays. They disregarded everything I said and just continued to harrass me. I also came to realise that they had make a big error with my Experian report, which prevented me from getting debt help. I tried several occasions to get them to fix this error, but the branch staff refused to help and the call centre staff didn't understand. Many of them lied to me saying "it will be fixed" or "we can't fix it, you have to do it yourself". In the end, I had to go via a solicitors in order to get this issue sorted. As far as I'm concerned, this company is corrupt and sleazy, with the same moral code I would expect from drug dealers or snake oil salesmen. ps. I notice they have several different accounts on trustpilot, possibly to filter their ratings.
not too bad rates customer services not that Brilliant
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