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365 opiniones de clientes sobre Halifax - Trustpilot


hace 2 horas
by Samuel Farrell

1 stars

The worst experience I have ever had in a bank!

I contacted their telephone banking team as I was having difficulty moving money out of a savings account. I was told I cannot do this without going in...Read more

I contacted their telephone banking team as I was having difficulty moving money out of a savings account. I was told I cannot do this without going in branch and I pointed out I had done this several times in the past using online banking. It was explained that this was a mistake on their part and I should not have been able to do this. I asked why I was not notified of this change and the person on the telephone would not give me a direct answer. After almost an hour on the phone I agreed to go in branch as I had query about my credit card and thought as I had been on the phone for so long thought it might be easier to deal with somebody face to face. I attended the Stockport branch and they dealt with the credit card query and proceeded to tell me they could deal do anything with my savings account unless I had the book for it or photgraphic ID. I was told this on the phone, I was merely asked to go in branch. I dont even have a book. When I asked why they could deal with one thing and not the other a different advisor stepped in and was extremely flipent and sarcastic. When I was speaking to her she cut me off mid sentence and advised she is done and with that she put her clip board up to her face and called the next customer leaving me stood there. I was then asked to take a seat again. While sat there I was told the only they can do is let me speak to the manager, but I would have to wait for an hour if I wanted to do this. The manager said she couldn't help either and in fact seemed to be less help than the previous staff. An absolute lack of understanding and customer service through and through. I really hope these people get treated same one day. Almost an hour on the phone and 2 hours in branch just to be belittled.

hace 2 horas
by Mrs Ashlea Lewis

5 stars

Excellent experience rearranging our mortgage

Wanted to rearrange our mortgage. Started the process online before realising we’d like some interaction. Had a 40 minute video call with a very helpful...Read more

Wanted to rearrange our mortgage. Started the process online before realising we’d like some interaction. Had a 40 minute video call with a very helpful lady. She really listened to what we wanted and what elements were important to us. Mortgage arranged and paperwork emailed shortly afterwards. Accepted the offer and the confirmation arrived 2 days later. Got a great deal that we are really happy with. Been with Halifax for 10+ years and cannot recommend them enough for mortgages.

hace 1 día
by Richard Clarke

1 stars

Halifax demand £10 to process PPI check/claim form

I completed the Halifax's (free) online PPI Check Form but was unable to submit it as according to their software my address of 20 charaters exceeded the...Read more

I completed the Halifax's (free) online PPI Check Form but was unable to submit it as according to their software my address of 20 charaters exceeded the permitted 99 characters. After several attempts edtiing the address, deleting the entire form and starting again etc, I printed and posted the form to the relevant office (annotated to advise them of their program "bug"). Response from Haliax - a demand that I pay them £10 (and no thank you for telling them of their software problem!).


Más críticas

hace 2 días
by Alan

5 stars

Eastbourne Branch - Thank you Abbie!

Friday 13th October 2017. A problem with a Santander cash machine left me in a state of despair! It kept my money (Halifax Account). There was little, if...Read more

Friday 13th October 2017. A problem with a Santander cash machine left me in a state of despair! It kept my money (Halifax Account). There was little, if any help inside the bank and I was told to go to the nearest Halifax. I did. I was greeted by Abbie who immediately did a fantastic job of calming me down. She explained everything in a professional and friendly manner and left me completely reassured. My blood pressure returned to normal thanks to her. Thank you Abbie!

hace 2 días
by Sandra Howden

1 stars

Halifax Home emergency insurance that I …

Halifax Home emergency insurance that I pay for is a complete waste of time. I have never used the service before but came home to a leaking bathroom...Read more

Halifax Home emergency insurance that I pay for is a complete waste of time. I have never used the service before but came home to a leaking bathroom ceiling. When I called the emergency service at 8pl I was told someone would call me back within 2-4 hours. At 3am nobody had made contact so I called them back, only to be told I had been given the wrong information. Someone would contact me the next day. Finally at 6.30pm an engineer came out but couldn’t do anything. He said he would arrange for somebody else to come out. 48 hours after that visit I had heard nothing so I phoned them again to be told someone would call me the next morning at 10.00. Nothing, so I phoned them yet again at midday for them to tell me the engineer reported it yesterday but nothing had been done. In the meantime I’ve still got my leak which is causing damage to the bathroom . I spoke to a “manager” who told me they were trying to arrange for the appropriate engineer to come out but didn’t think it would be this week. When I explained that the longer this goes on the more damage would be caused, all she could say was you will have to claim off your buildings insurance. What is the point of having a Home emergency service that leaves you with a leak or the alternative of absolutely no water or heating for over a week. Absolutely useless.

hace 3 días
by Jo Campbell

1 stars

Halifax mortgages are the absolute pits …

Halifax mortgages are the absolute pits for thier customer service they are just full of lies and make mistake after mistake and never take any...Read more

Halifax mortgages are the absolute pits for thier customer service they are just full of lies and make mistake after mistake and never take any accountibilty i have been a customer for over 20 years and never been treated this badly by any other company no one ever take out a mortgage with them you may live to regret it !!!! In the worst time of my life when I need them the most they have been. Disgusting I am selling my house due to circumstances out of my control and going through a negative equity claim I have a buyer ready yes it is below the price but a fair offer and have offered a reasonable payment plan so not trying to run away from this they are only harassing me not my ex husband as I am at least contacting them I am close to a mental breakdown and now under the doctor for this after several complaints this has now gone to deadlock They have given me false information threatened to have a lock Smith go to my house which turned out to be false information I should have been flagged as a vulnerable customer to find out it has not been done ... the left hand doesn't know what the right ha d is doing and all they want to do is keep apologising well that is not good enough The manager I spoke to early October was meant to put my account on hold until it was looked into and this was not done properly I am getting calls asking about the debt up to 4 times a day and today I received 3 letters with the same information on madness There is zero accountability they do not update their notes and it now appears my claim has been closed and I have to maybe start again oh and to look into that it could take 8 weeks All while my debt just keeps racking up with a buyer in the background that could resolve it all just no logic at all they just keep bidding behind processes and are not empathetic at all I am at the end of my tether and just don't know what to do anymore Treating customers fairly helping people stay out of debt following fca guideline ....i think not This is the worst experience i have ever had even a murderer on trial would have been treated better than this

hace 3 días
by Riffat Sohail

1 stars

Merseyway Stockport Branch, LEARN MANNERS HOW TO SPEAK

Merseyway Stockport Branch, Had a very bad experience in Stockport branch. I was with my wife and 13 months old son. I asked only to print last 12...Read more

Merseyway Stockport Branch, Had a very bad experience in Stockport branch. I was with my wife and 13 months old son. I asked only to print last 12 months transactions as we do paperless banking. They refused to do it as they are not allowed to print more than 3 months. They advised me to and find library and print from there. So I travelled 5 miles already to get into the branch and I need to travel back and do all of these. When I ask if they can call manager so one random lady, she named her self ANITA stepped in and spoke to me very funny and rude manners that she said I m assistant store Mgr (Actally she was not assistant store Mgr), she refused to help me, she was rude, arrogant, no manners how to speak to customers. She said I m following company policy...wow really...! I believe company never asked you misbehave with your customers. She is the same lady just minute ago WAS WATCHING VIDEO ON HER DESK Top computer, which is company property to use input customers data. I believe HALIFAX Bank is great place to work because you can watch videos when you want at work using company desk top ...!!!Nice... I asked her if she can Wright her name but she refused. The way she was talking to me was like my 4 year old daughter:), Later I rang there customer services they spoke to me nicely and professionally and assured me that store manager from that branch will call me .... No call.... I rang again around 1615, they assured me again that store manager will call me today...,Guss what .... no Call Yet...., Halifax needs to review how their team is doing on floor and Halifax deffo needs to arrang some up skill oh how to behave and come across with customers. They need to learn if any product or services they don't do which customer ask, starting point should be apologies not to INSULT to customer. ..,

hace 3 días
by T,Barnes

1 stars

PPI Claim.

PPI Claim. Phoned "Helpline" (Philipines), gave details of mortgage accounts & requested claim form. Nothing happened until a month later...Read more

PPI Claim. Phoned "Helpline" (Philipines), gave details of mortgage accounts & requested claim form. Nothing happened until a month later when I received letter stating "as I had not returned claim form (dated 14th Sept) my complaint was closed". Phoned Philipines stating I had not received any communication or form dated 14th Sept therefore please resend. Letter arrives a few days later along with copy of original letter of 14th which said please fill in enclosed form. You've guessed it - no form! Phoned Philipines for 3rd time, person I spoke to did not understand and had great difficulty speaking basic English. Asked to speak to his Supervisor. After 5 mins another person came on line, I explained again what had happened, I was assured matter would be investigated (I don't think) and another letter with form would be sent the following day. Two weeks later, and still waiting, phoned you know where and asked to speak to a manager straight away. Finally passed across to a "Supervisor" who said there was a backlog, pointed out I had been assured letter would be sent out following day two weeks previously and did he consider his company / call centre, as a sub contractor to Halifax, had acted in an appropriate manner. He apologised and I requested a meeting with my local Branch Manager as his company had failed totally. His response he couldn't arrange that, after some "persuading" he gave me a contact number back in England. This turned out to be an old 0845 number which had changed last year to an 0345 number. Rang this and spoke to a helpful lady called Robyn in Belfast call centre. After running through the bad management, mis communication within the Halifax organisation she apologised and put me through to the Mortgage Department. I then explained, yet again, I was trying to get a claim form for PPI and gave all my mortgage. The man said he did not have my records on the system and would have to pass me on to another section. Guess what, after another 5 minute wait I was speaking to some illiterate woman in the Philipines. After requesting to speak to a manager again, she said in broken English there wasn't one so I said thank-you and finished the call. Have now withdrawn most of my money from the Halifax leaving only a pound in each of 3 accounts and ISA and sold all bar a few of my shares. It will now cost the Halifax more in postage to send me statements and voting forms than they will make from me. Voting with your feet is the only answer. Then go to Financial Ombudsman site and make out complaint form. The Halifax are still in the Stoneage (as seen in TV advertisements) when it comes to management and communicating with customers.

hace 3 días
by Mark orrell

1 stars

I Tried to switch accounts to Halifax …

I Tried to switch accounts to Halifax at the headrow branch in Leeds Halifax could not switch the accounts I received no apology or explanation and was...Read more

I Tried to switch accounts to Halifax at the headrow branch in Leeds Halifax could not switch the accounts I received no apology or explanation and was only made aware when I contacted the bank I was not overdrawn or given any explanation they where just keen to make me complete the whole process again I just decided to close the account as I only only switch to receive better customer service

hace 4 días
by David Layte

5 stars

Been with halifax for around 7 years …

Been with halifax for around 7 years now. Not had any real problems with them at all. I love the fact that they used their own records on how I run my...Read more

Been with halifax for around 7 years now. Not had any real problems with them at all. I love the fact that they used their own records on how I run my finances when I run a soft search on what credit cards I could get. Nice to see loyalty still remains this day and age. Everywhere didn't want to know with me having zero credit history (due to living within my means and being sensible with money so never had to borrow) having a credit card finally at 28 had enabled me to furnish a cheap ish investment property allowing me to rent it out sooner rather than waiting that bit longer to save the extra. Staff are friendly in the branch. Can't see myself ever switching from halifax to be honest. They've been great for me. I would highly recommend them

hace 5 días
by Paris

1 stars

Halifax are constantly destroying …

Halifax are constantly destroying people’s lives by charging people with no money fees. It isn’t right to charge someone money for not having money....Read more

Halifax are constantly destroying people’s lives by charging people with no money fees. It isn’t right to charge someone money for not having money. There is no logic. They use our money for investments and give us no compensation, instead they treat us badly. They talk over customers and treat us as if we are nothing. METRO bank is the future. They actually care about their customers. I have been a loyal customer of Halifax for 7 years and they charged me £150 for not having money and when my friend sent me £50 to bath and eat they took the money even though they are a million dollar company. They only way to stop this is to boycott Halifax and all Rothschilds banks. Customer service and reputation should be everything. Before this review they had 1.7/5 and that says enough.

14/10/17
by S Hills

1 stars

Our mortgage term was coming to an end …

Our mortgage term was coming to an end so I went online and went through the online process. All great I thought. It came to paying what should have...Read more

Our mortgage term was coming to an end so I went online and went through the online process. All great I thought. It came to paying what should have been the new mortgage amount it remained the same. I phoned (waited over 30 minutes) and was told that Halifax had not receive the documents?? I had sent them back, but who knows where they ended up. I then refilled in the documents and sent them off. I just phoned today (waited 26 minutes) to double check everything had been received as the new rate was not showing online. This mess up by the bank has cost us £100 but do they care. I used to like Halifax but I would happily change to another bank after this fiasco.

12/10/17
by Anj Popat

1 stars

Awful unethical bank

Awful unethical bank ! Do not recommend Have trusted them with my banking and insurance needs for last 30 years. Realised recently that my home insurance...Read more

Awful unethical bank ! Do not recommend Have trusted them with my banking and insurance needs for last 30 years. Realised recently that my home insurance is a complete rip off - my total buildings and contents has gone from £18 per month on 2012 to over £40 per month as I took my eye off the ball. This is almost £500 per year compared to open market rates of £170 per year. Almost 3 times over ! Please please check your insurance and anything else that is purchasable in he open market. I have overpaid almost £2000 in 5 years. Totally dodgy dealing on Halifax part !

11/10/17
by Marta Cuenca Sánchez

1 stars

Nightmare

I never thought I would be able to have such a bad experience with a bank. nightmare. They opened an account for me, and once I have it and I gave my...Read more

I never thought I would be able to have such a bad experience with a bank. nightmare. They opened an account for me, and once I have it and I gave my details to get transfers and do my stuff and GOT PAID, they block the account and will not let me take my money out. Not even one pound, MY MONEY. With my ID and every thing, in the branch. Because they say someone has decided that my letting agreement was not enough proof of adrees and they needed a bill. And since I do have all my bills included and that is not possible (as thew new when they opened it) I can not take my money, I can not eat, not any thing....CRAZY. 3 hours at phone, pasing me one to another. And then from 2pm to 5pm in the branch, same. They let me put money and do every thing but the with that data but they will not let me take it out with the same.

11/10/17
by Alastair Davies

1 stars

Can't believe this bank

Can't believe this bank. Everything is hard work. I have \ had bank accounts with First Direct, Santander, TSB and Nationwide. I am being told that it is...Read more

Can't believe this bank. Everything is hard work. I have \ had bank accounts with First Direct, Santander, TSB and Nationwide. I am being told that it is healthy to keep moving your accounts around every couple of years. The offer of transferring your account to Halifax for £125 incentive just isn't sufficient. I decided to switch my account to Halifax and now all I want to do is switch it back to TSB as quick as possible. Instead of talking to you they suspend your account as they have a spelling mistake in the address. The branch staff take great pleasure in saying they can't help you. Don't even tell you to ring a particular number just answer we can't help you. When you get through to their online help desk they tell you to go to your branch! I think that I might open up an account with First Direct again as I rate them higher than any other bank.

09/10/17
by Holly

1 stars

Fraud service totally unreliable

Called today after checking my account and finding an N/A balance on all of my accounts with Halifax. I immediately rang the fraud department in a panic...Read more

Called today after checking my account and finding an N/A balance on all of my accounts with Halifax. I immediately rang the fraud department in a panic and went through all the security checks with a staff member. At one point I asked if there were technical problems on the site, to which the adviser stated that they could neither confirm nor deny that it was just a glitch, adding to my worry. When I stopped the security checks to ask if I had the right number (if the line was genuine, understandable in this situation) the adviser took offense and rudely ushered me off the line, suggesting that I call the number on the back of the card, which was not 24 hours! I cannot believe how unsympathetic the fraud service was to a customer fearing that their accounts had been drained. It was only after I checked the right section of the website I found out it was a maintenance issue, at no point did Halifax inform me of this!

07/10/17
by PGC

5 stars

Brilliant account options

Brilliant account options. Especially their Reward account & Ultimate Reward account! Great returns. Better than Lloyds. Glad we switched!

07/10/17
by Luke

1 stars

Terrible couldn’t even open the account …

Terrible couldn’t even open the account took 3 weeks card never came. Staff rude and unhelpful! Just don’t

07/10/17
by Lynne Waters

1 stars

After 30+ years I am wanting to move …

After 30+ years I am wanting to move elsewhere problem with Ebay account. They initially were really good and refunded the money. They now want to take...Read more

After 30+ years I am wanting to move elsewhere problem with Ebay account. They initially were really good and refunded the money. They now want to take it back. The letter I received basically branded me a liar. Phone the helpline, hmmm. Somewhere in the Philippines I think, difficult to understand. Suggested I could go to the Ombudsman. Thanks for nothing

07/10/17
by Rachel

5 stars

Never had a problem with them and love …

Never had a problem with them and love that they reward you.

05/10/17
by carol brown

1 stars

Absolutely shocking!

Absolutely shocking!! Tried to open a bank account,went into branch to be told I would have to make an appointment to make an appointment!! sat waiting...Read more

Absolutely shocking!! Tried to open a bank account,went into branch to be told I would have to make an appointment to make an appointment!! sat waiting for ten minutes whilst staff were wandering about only to be told there were no appointments to open an account for 3 weeks!!.Went across the road to the Nationwide where their customer services were absolutely brilliant!! Opened an account with no trouble at all,was even offered coffee!! Rang Halifax customer services to complain and they just cut me off mid sentence after waiting 20 minutes for them to answer the phone!! Absolute joke I would recommend avoiding them at all cost.

04/10/17
by Julie White

1 stars

Worst building society ever

I was with the Halifax for my mortgage for 20 years. The worst experience ever. Firstly I was sold an endowment for my house. Several years down the line...Read more

I was with the Halifax for my mortgage for 20 years. The worst experience ever. Firstly I was sold an endowment for my house. Several years down the line the endowment wasn't working was sold an isa, a few years down the line this wasn't working either. It became apparent I was paying life insurance I'd never asked for, I took this up with Halifax on numerous occasions, no joy. I came in the branch in billingham to talk about releasing some equity in 2011 to be told by an advisor who chewed on sweets the whole time my house was only worth £50,000 even though I knew my house was worth £90,000. I complained but heard nothing. Just a total shambles, admit your mistakes, pay for them and move on. I'm glad i'm now with the Coventry and couldn't be happier, I hate the Halifax and couldn't wait to leave

03/10/17
by Cannygranny

1 stars

Trying to close my Halifax ISA account …

Trying to close my Halifax ISA account and transfer the money to my Halifax current account. Jump through the hoops online, get to last page, computer...Read more

Trying to close my Halifax ISA account and transfer the money to my Halifax current account. Jump through the hoops online, get to last page, computer says 'no', must either fill in the form and post it off, or phone. Look at form, right at the bottom says closing the account needs to be done by phone. Phone several times during the day, each time I get a "high demand, 20 minutes wait"' recorded message. Oh, what a coincidence! - I really really hate being lied to, even by a robot. Anyone would think that Halifax know their interest rates are rubbish, and are making it as difficult as (in)humanely possible to close the account. Next step - off tomorrow to their local branch to tell it like it is (but then I think the poor saps who work there know already). Customer service - somewhat South of Ryanair! Beyond abyssmal.

30/09/17
by Neil

1 stars

Garbage

Garbage. Always mess up my accounts. I came back because I like the mobile banking app. That's the only good thing. You soon realise it's not worth it...Read more

Garbage. Always mess up my accounts. I came back because I like the mobile banking app. That's the only good thing. You soon realise it's not worth it hello first direct

30/09/17
by Gareth

3 stars

Customer for 10 years with only one …

Customer for 10 years with only one problem. 10 years of loyalty and i've only experienced one issue, when they cancelled my card after a suspicious...Read more

Customer for 10 years with only one problem. 10 years of loyalty and i've only experienced one issue, when they cancelled my card after a suspicious payment and wouldn't re-open the account, despite me warning them prior to my trip. I ended up missing my flight as i couldn't pay for transport, and had to wait several days for a room-mate to send my credit card from the UK. I was left nearly £1000 out of pocket (which is ironically more than my account held when halifax closed it) and nearly lost my job as a result of the delay. The suspicious payment was a result of me ordering something online to my UK address :S Along with the above they have terrible interest rates, but the online banking is easy to use and the branches are pretty helpful.

29/09/17
by Susan Moore

1 stars

APPALLING AND IN-EFFICIENT SERVICE BY HALIFAX ON-LINE.

On 27th September I spent an hour opening an on-line ISA SAVER account with Halifax. I received two emails advising me that the account had been opened...Read more

On 27th September I spent an hour opening an on-line ISA SAVER account with Halifax. I received two emails advising me that the account had been opened and giving me sortcode and Account number. The next morning 28/09/2017 I received a telephone call on my mobile from a lady who said she was calling to check my details, I beleve her name was Ingrid her tel.No. 08001697762, she explained that the account had been Set up in the wrong name and wrong address, but she couldn't explain why this happened ( my previous surname was SPOOR, previous address in 2010 was 10 PRIORY STREET GU147HX) She advised me to visit my local HALIFAX branch - Queensmead,Farnborough,Hampshire, she said that they would correct the incorrect name & address. I did visit the branch today and was told by the assistant that I needed to make an appointment and furthermore she didn't know why I was advised to visit the branch as they could not correct the name and address, basically she was most un-helpful (did not get her name). By now I had lost all confidence and asked this assistant to close the account 11 03 06 11705062 which she agreed to do. Altogether a very worrying and stressful experience - I think I will have to seek a more efficient and helpful Company to handle my savings . NIL OUT OF TEN HALIFAX !!!!!!

28/09/17
by Stonis

5 stars

excellent bank

excellent bank, excellent team at romford branch.

27/09/17
by Cody Gowe

1 stars

I am a very unhappy customer right now

I am a very unhappy customer right now. I have been banking with you Bank for 6 years and I must say your one of the worst banks for customer service...Read more

I am a very unhappy customer right now. I have been banking with you Bank for 6 years and I must say your one of the worst banks for customer service skills. I am in a dispute at this current time we’re I am being threatened and discriminated against for my illness.a person who suffers from anxiety and depression you making them low when your not listening to my complaint and your calling me a liar and threatening to close my account if I carry on to complain. Your over the phone staff are rude and unhelpful and. Don’t know which department to put you through and then you get put into a vicious cycle and kept on the phone to long. Your so called customer complaints management team. Call you liars and don’t want to help and they lie and say we have sent you a correspondence to your postal address and in fact I never receive them. They ask you how you would like to resolve this and you say what you would like from Halifax to fix the issue and then your penalised for what you have asked for and they send a generated letter out sometimes saying the case is closed and you will have to refer you Complaint to the Financial ombudsman service. You work on figures and you don’t want complaints to make you look bad so when you don’t like what is being said you try and fob them off with something else All the complaints mangers I have spoken to are unprofessional saki and unhelpful and tell you what you want to hear and not will happen. You get the same complaint manger I swear if you complain. Long waiting times on phones and long times waiting to be put through different departments. Under The Consumer Rights Act 2015 it states that a service should be carried out with reasonable care and skill, in a reasonable time you have not meet any of this and your Making my health worse by making it going on longer than expected.

26/09/17
by Paul Broadley

1 stars

WORST BANK EVER

WORST BANK EVER! TOTALLY UNHELPFUL..NO APPOINTS AVAILABLE TO DISCUSS MORTGAGE.

24/09/17
by Hashim

1 stars

I am very disappointed

I am very frustrated and disappointed with Halifax. I opened years back a saving account for my son, at that time it was Bank of Scotland. Years passed...Read more

I am very frustrated and disappointed with Halifax. I opened years back a saving account for my son, at that time it was Bank of Scotland. Years passed and my son grow up and start to save his pocket money on it. Then he opened a current account with Halifax as I advised him which is very regretable. When I went to them at Wandsworth branch with my passport and driving licence as a proof of my ID, so I can transfer the money to my son account as he went to the university, they refused , and said y id is not identical, even the person I met there treated me with a lot of disrespect and offered me a leaflet to explain how to complain . I left the branch angry angry and frustrated and regreting to have at all accounts in this bank , so please avoid



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