Xendpay - Independent review

All you need to know before sending money with Xendpay

Excellent exchange rates Fair pricing system (pay what you want) Great customer reviews

7.80/10 Good
Learn more

Xendpay review by Monito

Xendpay was founded by Indian migrant and ethical entrepreneur Rajesh Agrawal. The goal of the company is to make reduce the cost of international money transfers for the millions of migrants around the world who regularly send money home.

What makes Xendpay’s money transfer service unique is their “pay what you want” model. Every year, for the first £2000 you send, you can choose what transfer fee to pay. When setting up your transfer, Xendpay will suggest a small transfer fee. However, you are completely free to pay less (or more), or even pay nothing at all!

Xendpay allows you to send money to 173 countries in 48 different currencies. The money is received on a bank account or, in certain countries (including Nigeria, Kenya, and the Philippines), the money can alternatively be delivered on a mobile wallet. You can pay by making a local bank transfer or by using a debit or credit card. The whole process of sending money with Xendpay usually takes 1-4 working days.


PROS
  • Xendpay exchange rates are excellent
  • Pay What You Want for transfer fees
  • Great reviews on Trustpilot
CONS
  • No Android mobile app
  • Xendpay can only send to bank account or mobile wallets
  • Pay What You Want model only applies up to the first £2000 sent



Reviews powered by

3,405 customer reviews on Xendpay on Trustpilot


12 hours ago
by Dirk

5 stars

Professional fast and efficient service

Professional fast and efficient service

12 hours ago
by Lourens

5 stars

Excellent service

Good service

12 hours ago
by Nittaya

5 stars

Fast and correct

Fast and correct, my best choice recently


More reviews

12 hours ago
by CKR

5 stars

Excellent service.It takes just 4 or 5 …

Excellent service.It takes just 4 or 5 minutes to transfer money to my family in India.

12 hours ago
by Professor ZAK

1 stars

You are avoiding the answer

You are avoiding the answer. On your ad it is mentioned there is no transfer/charges. Once you are processing it goes with charges. It should be clear on...Read more

You are avoiding the answer. On your ad it is mentioned there is no transfer/charges. Once you are processing it goes with charges. It should be clear on ad, it is unfair. Just to trap customer.

1 day ago
by jean paul fargis

5 stars

Good choice.no problem at all

Good choice.no problem at all. I recommend.

3 days ago
by sue

2 stars

I use Xendpay to pay a supplier in the …

I use Xendpay to pay a supplier in the USA. It's been 15 days and my recipient hasn't yet received the money. I've sent 4 email to Xendpay support to ask...Read more

I use Xendpay to pay a supplier in the USA. It's been 15 days and my recipient hasn't yet received the money. I've sent 4 email to Xendpay support to ask them why the money wasn't in my recipient account when they send me a confirmation on the 1st of December saying that they have send the money to my recipient and my request was then completed. 13 Day and no one from support has responded to my 4 different email.

3 days ago
by Efa

1 stars

I sent transfer on the 27/11/17 and …

I sent transfer on the 27/11/17 and i've been informed that it still hasn't been processed!

3 days ago
by Abhinav

4 stars

I was charge transaction fee even …

I was charge transaction fee even though it was my first transaction but 10£ bonus on first transaction waived it off. Took around a day to send money...Read more

I was charge transaction fee even though it was my first transaction but 10£ bonus on first transaction waived it off. Took around a day to send money to India. Since its my first transaction i will look at transaction speed next time

3 days ago
by Sunny

5 stars

Safe and fast transaction

Safe and fast transaction. I would like to recommend

3 days ago
by rathika

5 stars

Trust-able Faster Transfer

Trust, Easier and faster

4 days ago
by Harshal

5 stars

very convenient and fast ...thanks

very convenient and fast ...thanks

4 days ago
by Ranjith

5 stars

Great service

Great service. I got the money transferred within 8 hours and i got excellent exchange rate. I would really recommend the service of Xendpay

4 days ago
by Song

5 stars

Thank you

Thank you ! I use it very good

4 days ago
by Customer from Germany

3 stars

Problem with credit card

Pay with Credit Card does not work in Germany....

4 days ago
by Kim

5 stars

everything run perfectly

everything run perfectly

5 days ago
by Marco

5 stars

Its a good way to send money abroad

Its a good way to send money abroad

5 days ago
by Supermum

5 stars

Excellent website and fair rates of exchange

Very good website, easy to use and navigate. I have been using for all my overseas payments now for over 8 years. Have had a couple of hiccups on my part...Read more

Very good website, easy to use and navigate. I have been using for all my overseas payments now for over 8 years. Have had a couple of hiccups on my part and they have always been helpful and sorted things out. Always fair exchange rates.

5 days ago
by Franjo

5 stars

A good service

So far, so good: simple, fast, clear exchange rates and charges, exactly what I need. Security will perhaps be confirmed in time, but for now OK.

5 days ago
by Ken

3 stars

Excellent rate but slow delivery.

Excellent rate but slow delivery.

5 days ago
by Indrajit

5 stars

Hassle free and very professional …

Hassle free and very professional customer service.

5 days ago
by Brian

5 stars

Painless foreign exchange

Painless foreign exchange. Good rates, realistic fees, prompt transfer of funds. I shall certainly use Xendpay again!

5 days ago
by Rafal

5 stars

Very quick service and good exchange …

Very quick service and good exchange rate

5 days ago
by Daniel

4 stars

The only option really

I've reviewed and tried countless services for transferring money. The sad reality is most either insist you fund by EFT to a foreign bank account which...Read more

I've reviewed and tried countless services for transferring money. The sad reality is most either insist you fund by EFT to a foreign bank account which completely defeats the purpose or they refuse to accept debit / credit cards from most countries. Xendpay doesn't have either of those problems and I was able to transfer funds internationally as fast as a domestic EFT would have been at a fraction of the cost of a Swift transfer at the bank. Highly recommended, I'll continue using and recommending Xendpay.

6 days ago
by Victor

5 stars

Best Transfer Bank

Xendpay is the best opportunity for anyone who wants to transfer money with less tax and good bank rate. I appreciate Xendpay.

6 days ago
by Shubneet

5 stars

super fast free

super fast free easy to use the website totally recommend

6 days ago
by kishan

5 stars

I really liked xendpay

I really liked xendpay. It's hassle free transfer between two countries and takes a day or two for the transaction to process. I will be using it going...Read more

I really liked xendpay. It's hassle free transfer between two countries and takes a day or two for the transaction to process. I will be using it going forward. However I didn't get the first transfer free waived off. I feel there sud be a waiver on the first successful transaction. Thank you. Njoy ur day.

6 days ago
by VALERIE

5 stars

Very quick and efficient

Very quick and efficient. I recommend

6 days ago
by andre pouleyn

5 stars

Job done

Managed to get money through to family in South Africa. The service was fast and efficient at a good exchange rate.

6 days ago
by Nelska

5 stars

Xendpay : Easy, affordable money transfers and reliable business.

I like using Xendpay because the money transfer process is quick and easy. We are kept informed by email of the different steps during the transfer. The...Read more

I like using Xendpay because the money transfer process is quick and easy. We are kept informed by email of the different steps during the transfer. The rates charged and the commission charged are correct. I am very satisfied and have never had any problems with the many transactions already made. I highly recommend Xendpay.


Xendpay has great customer reviews on Trustpilot, with an average rating of 7.8 / 10. Here’s a summary of what over 1500 customers have to say: :

Positive
  • Customers were very satisfied with how fast their money was delivered
  • Using Xendpay is an easy, uncomplicated and pleasant experience
  • Xendpay is a quick and easy way to send money
  • Customer service is friendly and helpful
Negative
  • Some customers complain that transfers take too long to reach the recipient
  • Xendpay’s customer service was sometimes too slow to respond or provided generic responses


Can I trust Xendpay ?

Xendpay is a part of the Rational Group, which was founded by Indian migrant Rajesh Agrawal and which specializes in foreign exchange and international payments. Xendpay’s money transfers are processed by another company in the group, RationalFX, of which Xendpay is an agent. RationalFX is a licensed Authorised Payment Institution, which means that they are regulated by the FCA (Financial Conduct Authority) and HMRC (Her Majesty's Revenue and Customs) in the United Kingdom. They offer institutional grade security for their platform, including 256-bit SSL encryption with a 2048-bit signature.

As per FCA regulations, clients’ funds are held in segregated accounts, and are therefore kept completely separate from RationalFX’s own business accounts. This means that your money is safe should they have any financial difficulties.

RationalFX employs over 70 people, and is headquartered in London with three other offices in Birmingham (United Kingdom), Lille (France) and Marbella (Spain). They have transacted over $8 billion since they were founded in 2005, and have been growing at 20% year on year for several years.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 583155

 







How Xendpay works


  1. Create an account: Sign up for Xendpay in just a few moments. You can do this by connecting with your Facebook or Google account.
  2. Set up a transfer: Enter how much you're sending and where you’d like the money to be received. If you’ve sent money to them before, just pull up their details - Xendpay has held onto them for you.
  3. Pay What You Want: Check out what you'll be saving by using Xendpay, and pay a fee which you think is fair. If you’ve sent more than £2000 with Xendpay, the transfer fee is no longer discretionary.
  4. Send the money: Send your money to Xendpay with a local bank transfer or by paying with a debit or credit card. When 3rd party charges will be incurred, you’ll see exactly what you will have to pay and Xendpay will recommend a cheaper alternative where possible.
  5. Money on its way: Your money is sent to the recipient’s bank account. You can track the transfer from the Xendpay dashboard.

 


 

Xendpay Exchange Rates and Fees

Transfer fees: Xendpay’s unique “Pay What You Want” model means that you decide what transfer fee to pay. This feature is available for the first £2000 you send with Xendpay per year. Above that, Xendpay charges a low transfer fee which depends on the currency you’re sending to, in most cases 0.45% or 1.4% with a minimum fee.

Exchange rates: Xendpay’s exchange rates are generally among the best, as confirmed by our research and many user reviews on Trustpilot.

Other fees: If you’re sending to a mobile wallet, the fees are usually higher and you might have to pay delivery fees on top of the transfer fees. Furthermore, if you’re paying with a credit card, you will incur payment fees of 1.7% if you’re in Europe and 2.6% elsewhere. Debit card payments are free in Europe and cost 2.6% elsewhere. Finally, SOFORT payments cost a flat £1.50/€2.00 extra fee.


Xendpay mobile app

Xendpay offers a mobile app for iOS devices (iPhone, iPad, iPod, etc.). The Xendpay iOS app allows you to easily open an account, exchange and transfer money, and track your money transfers from anywhere and at any time.


Additional services

In addition to being useful for migrant workers, expats, students abroad and overseas property owners, Xendpay also provides international payment solutions to business customers. If you are looking to make international payments for your business, Xendpay can help you to pay international suppliers and freelancers, pay salaries abroad, or transfer money to a foreign subsidiary.


 


The story behind Xendpay

Xendpay was founded in 2012 by Indian migrant Rajesh Agrawal, and his business partner Paresh Davdra. Rajesh was earning £50 a month working in India, until a job opportunity with a foreign exchange company brought him to London in 2001. Convinced of the huge potential to improve the way people send money abroad, he borrowed £20,000 from a bank (telling them it was to buy a car) and started a foreign exchange company, RationalFX.

The company was the first to set up an online currency exchange platform in the UK, and quickly became very successful. Frustrated with the high costs he incurred when sending money back to India, Rajesh created Xendpay in 2011. By piggybacking on the existing infrastructure of RationalFX, Xendpay was designed to make migrant remittances as cheap and safe as possible.


 


 

Which documents will Xendpay require to verify my identity?

Xendpay has to verify your identity following the anti-money laundering procedures. You may be required to provide your passport number, a copy of an Identification Documents, a proof of your address and some information about the payment.

 

Identification Documents

It can be a Passport, National ID card or a Driver's Licence.

Proof of address

In order to verify your address, Xendpay will need a copy of a document from a reliable institution showing your name and your address. This document can be a Bank statement or utility bill, a local authority tax bill, correspondence from a regulated financial sector firm, confirmation from the electoral register, a Solicitor's letter confirming recent house purchase, NIHE, Council or private rent card, a tenancy agreement, benefit book or correspondence from benefits agency or correspondence from HM Revenue & Customs.

Proof of funds

You might also need to inform Xendpay about your relationship to the beneficiary (Family member, friend, supplier etc..) and the purpose of the transfer (family support, living expenses etc..).


Xendpay's Offices

 


United Kingdom

One Canada Square
Canary Wharf
London, E14 5AB
United Kingdom


 

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Key facts about Xendpay

Service information

Time to open an account A few minutes
Minimum amount -
Maximum amount -
Available languages
Français
English
Deutsch
Polski
Español
Personnal transfers Yes
Business customers Yes
Advanced currency contracts No
Required documents -

Company information

Type of service provider Online money transfer operators
Active since 2012
Headquarter London
Regulated by FCA

Contact information

Contact support -
Service hour -
Twitter @xendpay
Facebook xendpay
Youtube xendpay


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