Excellent exchange rates Fair pricing system (pay what you want) Great customer reviews
Xendpay was founded by Indian migrant and ethical entrepreneur Rajesh Agrawal. The goal of the company is to make reduce the cost of international money transfers for the millions of migrants around the world who regularly send money home.
What makes Xendpay’s money transfer service unique is their “pay what you want” model. Every year, for the first £2000 you send, you can choose what transfer fee to pay. When setting up your transfer, Xendpay will suggest a small transfer fee. However, you are completely free to pay less (or more), or even pay nothing at all!
Xendpay allows you to send money to 173 countries in 48 different currencies. The money is received on a bank account or, in certain countries (including Nigeria, Kenya, and the Philippines), the money can alternatively be delivered on a mobile wallet. You can pay by making a local bank transfer or by using a debit or credit card. The whole process of sending money with Xendpay usually takes 1-4 working days.
Fast and smooth payment. Very convenient to use the website and app. Customer service need improvement in terms of responding to requests. The responses...Read more
Fast and smooth payment. Very convenient to use the website and app. Customer service need improvement in terms of responding to requests. The responses are not always complete and supportive
by Derek Buttivant
Service quick and efficient and customer service, when needed, is readily available and very helpful. Only strange aspect is the fee-charging arrangement...Read more
Service quick and efficient and customer service, when needed, is readily available and very helpful. Only strange aspect is the fee-charging arrangement which can be confusing and, when applied, can make the service more expensive than the headline exchange rates suggest.
Transaction went very well, I couldn't complain even if I wanted to! Will definitely use again.
I transferred some money, the transaction is closed since the 29th of Jan but the money hasn't arrived yet on my other account... What can I do to locate...Read more
I transferred some money, the transaction is closed since the 29th of Jan but the money hasn't arrived yet on my other account... What can I do to locate the money? An employer of Xendpay told me that the transaction has been successfully processed but I can't see anything "from the success" if the money doesn't arrive... How long can it take until money will be transferred? More than 5 days after the process is closed? Can the process be rejected so that I get the money transferred to my other account or what else can be done? Looking forward to hearing from you
Excellent service, money arrived next day.
I found an article about this company on the BBC website. I made a transfer over the weekend and it reached another country on the next working day,...Read more
I found an article about this company on the BBC website. I made a transfer over the weekend and it reached another country on the next working day, Monday. Quite simple to use and no need to phone anyone or wait on the line to send the cash. I have not had to speak with anyone at this company at anytime so much more convenient than the old fashioned way I have been sending money. The other company I used charged 6 cents per £100, this company was around 0.5 of one cent, small charge to send so all seems good. Process is, you join, then list bank details of where you want to send cash, they email reference number and give you their bank details (xendpay), you transfer to their account, they confirm transaction by email. Once set up all is as quick as it could be at the moment.
I’ve used Xendpay regularly to pay family bills in Scandinavia and have found their service to be cost effective, timely, simple to use and reliable.
by Nigel Evison
First transaction couldn't complete for some technical reason. After a couple of days they had it fixed and the payment went through without a...Read more
First transaction couldn't complete for some technical reason. After a couple of days they had it fixed and the payment went through without a hitch. Second payment wouldn't go through as beneficiary's swift code was not being accepted. Checked with beneficiary and swift code was correct but still wouldn't go through. Got in touch with Xendpay and at the end of the next work day got a reply asking for transaction number but as a transaction had not completed there was no number to give them. Then another day passes with no contact at all. This service is unreliable for business use. It just doesn't work and the customer care is shoddy at best. If you are a business and need reliable transfer of funds you'd be better off avoiding this company.
Excellent and fast service with minimum fees.
I am using Xendpay for last two years but i must tell this time it was very professional and fast. I got my money within 2 days and i was updated...Read more
I am using Xendpay for last two years but i must tell this time it was very professional and fast. I got my money within 2 days and i was updated regularly on the status. Thank you
Other sites are offering better transfer rates than xendpay. It requires 3 days for transfer while transferwise ia transferring in less than 2 hrs.
Easy to set up an account and much quicker than comparable companies out there.
by Mr Wilson
A fairly painless account setup. The verification of documents seemed to take a couple of days longer than advertised so I would bear that in mind for...Read more
A fairly painless account setup. The verification of documents seemed to take a couple of days longer than advertised so I would bear that in mind for anyone in a hurry! I set up the account to send USD to Cambodia for a holiday deposit. Cambodia seems to be a difficulty for some other internet transfer companies but this transaction with Xendpay went easily, apart from my credit card company blocking the payment until they had received confirmation from me. Better that than being scammed! Xendpay took 4 days to get the money to the recipients account, but this includes a weekend with a 7 hour time difference. All in all I am happy!
Great Service, Thank You
Cheap, fast and very helpful on all fronts.
Absolutely fantastic service! Fast, efficient, and 100% transparency. Top tier customer support system. Exceeded expectations, definitely recommend.
It would be good to have IDEAL patment as a payment method and also transaction speed can be increased.
Rate is low compare to Libera Money.
Quick delivery and great spreads
transfer was ok , but the promise of being refund 5L nor done
I had a slight hiccup with my account which was dealt with very efficiently. The actual transfer of monies went without a hitch and was very quick.
Not flexible and customer service in name only -they lack basic understanding of the many possible difficulties customers face whist being abroad when...Read more
Not flexible and customer service in name only -they lack basic understanding of the many possible difficulties customers face whist being abroad when trying to make a money transfer via the internet. Despite being a customer for since 2014 and have a history of transactions on the account and being made around the same time - at the end of the year! There no excuse for letting customers down! Also, please do not boast that all transfers are done within 2 working days -that has yet to happen for me ? Hope you can improve fast if you want my business. Thank you D Patel
Good in terms of rate and exchange. Need yo improvise UI. And add more types of payment gateway for Belgium
by Hassan ali
Even after 6 days the bloody payment is not received!!! An email said case is closed and money should be now in the bank account. Never using this rubbish...Read more
Even after 6 days the bloody payment is not received!!! An email said case is closed and money should be now in the bank account. Never using this rubbish exchange again!!
very good service. excellent communication of customer care people . Nice team. quick transfer as compare to other services.
Excellent service!!! Best rate provided..will recommend to my other friends..
Why do you use CHAPS payments? This caused a lot of issues with my bank.
by Ewen MacMillan
Excellent service 100% thank you
If there is a charge, there should be no spread on the rate and it should be the market rate
Xendpay has great customer reviews on Trustpilot, with an average rating of 7.8 / 10. Here’s a summary of what over 1500 customers have to say: :
Xendpay is a part of the Rational Group, which was founded by Indian migrant Rajesh Agrawal and which specializes in foreign exchange and international payments. Xendpay’s money transfers are processed by another company in the group, RationalFX, of which Xendpay is an agent. RationalFX is a licensed Authorised Payment Institution, which means that they are regulated by the FCA (Financial Conduct Authority) and HMRC (Her Majesty's Revenue and Customs) in the United Kingdom. They offer institutional grade security for their platform, including 256-bit SSL encryption with a 2048-bit signature.
As per FCA regulations, clients’ funds are held in segregated accounts, and are therefore kept completely separate from RationalFX’s own business accounts. This means that your money is safe should they have any financial difficulties.
RationalFX employs over 70 people, and is headquartered in London with three other offices in Birmingham (United Kingdom), Lille (France) and Marbella (Spain). They have transacted over $8 billion since they were founded in 2005, and have been growing at 20% year on year for several years.
Below are the 9 best rated providers on Monito
|Time to open an account||A few minutes|
|Advanced currency contracts||No|
|Type of service provider||Online money transfer operators|