Xendpay - Independent review

All you need to know before sending money with Xendpay

Excellent exchange rates Fair pricing system (pay what you want) Great customer reviews

7.80/10 Good
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Xendpay review by Monito

Xendpay was founded by Indian migrant and ethical entrepreneur Rajesh Agrawal. The goal of the company is to make reduce the cost of international money transfers for the millions of migrants around the world who regularly send money home.

What makes Xendpay’s money transfer service unique is their “pay what you want” model. Every year, for the first £2000 you send, you can choose what transfer fee to pay. When setting up your transfer, Xendpay will suggest a small transfer fee. However, you are completely free to pay less (or more), or even pay nothing at all!

Xendpay allows you to send money to 173 countries in 48 different currencies. The money is received on a bank account or, in certain countries (including Nigeria, Kenya, and the Philippines), the money can alternatively be delivered on a mobile wallet. You can pay by making a local bank transfer or by using a debit or credit card. The whole process of sending money with Xendpay usually takes 1-4 working days.


PROS
  • Xendpay exchange rates are excellent
  • Pay What You Want for transfer fees
  • Great reviews on Trustpilot
CONS
  • No Android mobile app
  • Xendpay can only send to bank account or mobile wallets
  • Pay What You Want model only applies up to the first £2000 sent



Reviews powered by

3,425 customer reviews on Xendpay on Trustpilot


6 hours ago
by Surya

4 stars

Everything fine..

Everything fine... but sometime delay .

6 hours ago
by V Goguri

5 stars

Trust,Fast,and Best

We can TRUST the service. The Trusted service is very FAST. And the very Fast service has BEST rates. Thank you.

6 hours ago
by Richard

5 stars

Very easy to use website

Very easy to use website. Payments received quickly, extremely happy with the service.


More reviews

6 hours ago
by Suresh

5 stars

Great Experience

Great Experience, Good conversion rate, very prompt transfers to Accounts in India. I would say this is the best in terms of conversion rate compared to...Read more

Great Experience, Good conversion rate, very prompt transfers to Accounts in India. I would say this is the best in terms of conversion rate compared to any other website. Love it. Would be better if they can provide additional offers to all customers even outside UK.

6 hours ago
by Naren

4 stars

It's very good but should have better …

It's very good but should have better transfer rate to India

6 hours ago
by Antonio

4 stars

Experiencing Xendpay again.

It has been a quick transaction and with updated information at every moment of the situation of my money. The transfer costs have been fair, not...Read more

It has been a quick transaction and with updated information at every moment of the situation of my money. The transfer costs have been fair, not excessive, for the service. I have been satisfied with Xendpay.

6 hours ago
by Vinod

3 stars

your debit card rates are 1.5% of the …

your debit card rates are 1.5% of the transaction and it is not at all cheaper when comparing the bank transfer

6 hours ago
by Mateusz

5 stars

Site and whole payment process is …

Site and whole payment process is looking how it should look, fast and simple, thank you

1 day ago
by Louise

5 stars

Truly brilliant

Truly brilliant! I transfered a smallish amount of 300£ from my UK account to my account in France because my bank in the UK would have literally stolen...Read more

Truly brilliant! I transfered a smallish amount of 300£ from my UK account to my account in France because my bank in the UK would have literally stolen 30£ from me for this simple transaction (which is outrageous imo). In about 24 hours, the money was in my account in France (and the exchange rate is really fair and completely legal). I couldn't believe how fast the transfer went, even between banks within the same country (France or Germany), I never saw any transfer come in less than 72 hours! Thanks very much Xendpay! All of this seems really fair and ethical to me, it actually makes me want to willingly pay a bit more money for my next transfer fees.

1 day ago
by Victor

4 stars

Satisfying service

In the end, the experience went well, no problem at all. However, I just felt too much uncertainty as regards the progression of the process. Sending...Read more

In the end, the experience went well, no problem at all. However, I just felt too much uncertainty as regards the progression of the process. Sending money to an intermediary bank account works fine, but there is this sort of anxiety that funds are well received by Xendpay and then well received again by the beneficiary. At least Xendpay is sending updates in a timely manner and the process was pretty fast and reliable, so I guess it's fine

1 day ago
by Johan

3 stars

Transfer take to long time if not paid …

Transfer take to long time if not paid by credit card.

1 day ago
by Jose

1 stars

Awful

If you are going to make this transaction make sure that your bank will chargeback it takes much more than the time listed and the customer service takes...Read more

If you are going to make this transaction make sure that your bank will chargeback it takes much more than the time listed and the customer service takes 5 years to awnser and when it awnsers it always gives stupid awnsers, use Western Union for same currency transactions and Currencies Direct for another currencies

1 day ago
by swaminathan

5 stars

really good experience.

really good experience. when i loaded my documents, they mentioned the needy one thru a immediate msg, then nicely my account activated. i was able to...Read more

really good experience. when i loaded my documents, they mentioned the needy one thru a immediate msg, then nicely my account activated. i was able to sendmoney to other end it is my first monet transferto a bank account outside my cointry. it was done in a smooth way . Thanks to Xendpay

2 days ago
by Andrew

5 stars

Found the site easy to use

Found the site easy to use, transfer was two working days.

2 days ago
by SAUMYA SAHOO

5 stars

Innovation in Fintech! Awesome..

I am yet to check with benefiacary party related to transfer. But honestly, I had initially faced many trouble with local banks in India to transfer fund...Read more

I am yet to check with benefiacary party related to transfer. But honestly, I had initially faced many trouble with local banks in India to transfer fund to an International Bank Account. All of them denied to initiate the transfer in Czech Krono.Finally after searching upon Internet, I found an application which found a solution to my problem. Thank you Xendpay team. Its so simple and easy with a prompt customer support.

2 days ago
by Sonia

5 stars

Heard about Xendpay from a fellow South …

Heard about Xendpay from a fellow South African ex pat. Have found the service reliable, efficient and excellent value! The best as far as I am concerned...Read more

Heard about Xendpay from a fellow South African ex pat. Have found the service reliable, efficient and excellent value! The best as far as I am concerned - works for me! Every time! Thanks for such a fantastic service.

2 days ago
by Steven King

4 stars

Reliable and much cheaper than Western Union

I've used a few times to send small amounts to Thailand. Money has always arrived in Thai bank between 5 and 7 working days after sending. The exchange...Read more

I've used a few times to send small amounts to Thailand. Money has always arrived in Thai bank between 5 and 7 working days after sending. The exchange rate is normally good for the small sums involved. Much much cheaper than using MoneyGram or Western Union but does take longer.

2 days ago
by Tayib

4 stars

quicker transactions and low charge …

quicker transactions and low charge rates

3 days ago
by Dirk

5 stars

Professional fast and efficient service

Professional fast and efficient service

3 days ago
by Lourens

5 stars

Excellent service

Good service

3 days ago
by Nittaya

5 stars

Fast and correct

Fast and correct, my best choice recently

3 days ago
by CKR

5 stars

Excellent service.It takes just 4 or 5 …

Excellent service.It takes just 4 or 5 minutes to transfer money to my family in India.

3 days ago
by Professor ZAK

1 stars

You are avoiding the answer

You are avoiding the answer. On your ad it is mentioned there is no transfer/charges. Once you are processing it goes with charges. It should be clear on...Read more

You are avoiding the answer. On your ad it is mentioned there is no transfer/charges. Once you are processing it goes with charges. It should be clear on ad, it is unfair. Just to trap customer.

4 days ago
by jean paul fargis

5 stars

Good choice.no problem at all

Good choice.no problem at all. I recommend.

6 days ago
by sue

2 stars

I use Xendpay to pay a supplier in the …

I use Xendpay to pay a supplier in the USA. It's been 15 days and my recipient hasn't yet received the money. I've sent 4 email to Xendpay support to ask...Read more

I use Xendpay to pay a supplier in the USA. It's been 15 days and my recipient hasn't yet received the money. I've sent 4 email to Xendpay support to ask them why the money wasn't in my recipient account when they send me a confirmation on the 1st of December saying that they have send the money to my recipient and my request was then completed. 13 Day and no one from support has responded to my 4 different email.

6 days ago
by Efa

1 stars

I sent transfer on the 27/11/17 and …

I sent transfer on the 27/11/17 and i've been informed that it still hasn't been processed!

6 days ago
by Abhinav

4 stars

I was charge transaction fee even …

I was charge transaction fee even though it was my first transaction but 10£ bonus on first transaction waived it off. Took around a day to send money...Read more

I was charge transaction fee even though it was my first transaction but 10£ bonus on first transaction waived it off. Took around a day to send money to India. Since its my first transaction i will look at transaction speed next time

6 days ago
by Sunny

5 stars

Safe and fast transaction

Safe and fast transaction. I would like to recommend

6 days ago
by rathika

5 stars

Trust-able Faster Transfer

Trust, Easier and faster

1 week ago
by Harshal

5 stars

very convenient and fast ...thanks

very convenient and fast ...thanks


Xendpay has great customer reviews on Trustpilot, with an average rating of 7.8 / 10. Here’s a summary of what over 1500 customers have to say: :

Positive
  • Customers were very satisfied with how fast their money was delivered
  • Using Xendpay is an easy, uncomplicated and pleasant experience
  • Xendpay is a quick and easy way to send money
  • Customer service is friendly and helpful
Negative
  • Some customers complain that transfers take too long to reach the recipient
  • Xendpay’s customer service was sometimes too slow to respond or provided generic responses


Can I trust Xendpay ?

Xendpay is a part of the Rational Group, which was founded by Indian migrant Rajesh Agrawal and which specializes in foreign exchange and international payments. Xendpay’s money transfers are processed by another company in the group, RationalFX, of which Xendpay is an agent. RationalFX is a licensed Authorised Payment Institution, which means that they are regulated by the FCA (Financial Conduct Authority) and HMRC (Her Majesty's Revenue and Customs) in the United Kingdom. They offer institutional grade security for their platform, including 256-bit SSL encryption with a 2048-bit signature.

As per FCA regulations, clients’ funds are held in segregated accounts, and are therefore kept completely separate from RationalFX’s own business accounts. This means that your money is safe should they have any financial difficulties.

RationalFX employs over 70 people, and is headquartered in London with three other offices in Birmingham (United Kingdom), Lille (France) and Marbella (Spain). They have transacted over $8 billion since they were founded in 2005, and have been growing at 20% year on year for several years.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 583155

 







How Xendpay works


  1. Create an account: Sign up for Xendpay in just a few moments. You can do this by connecting with your Facebook or Google account.
  2. Set up a transfer: Enter how much you're sending and where you’d like the money to be received. If you’ve sent money to them before, just pull up their details - Xendpay has held onto them for you.
  3. Pay What You Want: Check out what you'll be saving by using Xendpay, and pay a fee which you think is fair. If you’ve sent more than £2000 with Xendpay, the transfer fee is no longer discretionary.
  4. Send the money: Send your money to Xendpay with a local bank transfer or by paying with a debit or credit card. When 3rd party charges will be incurred, you’ll see exactly what you will have to pay and Xendpay will recommend a cheaper alternative where possible.
  5. Money on its way: Your money is sent to the recipient’s bank account. You can track the transfer from the Xendpay dashboard.

 


 

Xendpay Exchange Rates and Fees

Transfer fees: Xendpay’s unique “Pay What You Want” model means that you decide what transfer fee to pay. This feature is available for the first £2000 you send with Xendpay per year. Above that, Xendpay charges a low transfer fee which depends on the currency you’re sending to, in most cases 0.45% or 1.4% with a minimum fee.

Exchange rates: Xendpay’s exchange rates are generally among the best, as confirmed by our research and many user reviews on Trustpilot.

Other fees: If you’re sending to a mobile wallet, the fees are usually higher and you might have to pay delivery fees on top of the transfer fees. Furthermore, if you’re paying with a credit card, you will incur payment fees of 1.7% if you’re in Europe and 2.6% elsewhere. Debit card payments are free in Europe and cost 2.6% elsewhere. Finally, SOFORT payments cost a flat £1.50/€2.00 extra fee.


Xendpay mobile app

Xendpay offers a mobile app for iOS devices (iPhone, iPad, iPod, etc.). The Xendpay iOS app allows you to easily open an account, exchange and transfer money, and track your money transfers from anywhere and at any time.


Additional services

In addition to being useful for migrant workers, expats, students abroad and overseas property owners, Xendpay also provides international payment solutions to business customers. If you are looking to make international payments for your business, Xendpay can help you to pay international suppliers and freelancers, pay salaries abroad, or transfer money to a foreign subsidiary.


 


The story behind Xendpay

Xendpay was founded in 2012 by Indian migrant Rajesh Agrawal, and his business partner Paresh Davdra. Rajesh was earning £50 a month working in India, until a job opportunity with a foreign exchange company brought him to London in 2001. Convinced of the huge potential to improve the way people send money abroad, he borrowed £20,000 from a bank (telling them it was to buy a car) and started a foreign exchange company, RationalFX.

The company was the first to set up an online currency exchange platform in the UK, and quickly became very successful. Frustrated with the high costs he incurred when sending money back to India, Rajesh created Xendpay in 2011. By piggybacking on the existing infrastructure of RationalFX, Xendpay was designed to make migrant remittances as cheap and safe as possible.


 


 

Which documents will Xendpay require to verify my identity?

Xendpay has to verify your identity following the anti-money laundering procedures. You may be required to provide your passport number, a copy of an Identification Documents, a proof of your address and some information about the payment.

 

Identification Documents

It can be a Passport, National ID card or a Driver's Licence.

Proof of address

In order to verify your address, Xendpay will need a copy of a document from a reliable institution showing your name and your address. This document can be a Bank statement or utility bill, a local authority tax bill, correspondence from a regulated financial sector firm, confirmation from the electoral register, a Solicitor's letter confirming recent house purchase, NIHE, Council or private rent card, a tenancy agreement, benefit book or correspondence from benefits agency or correspondence from HM Revenue & Customs.

Proof of funds

You might also need to inform Xendpay about your relationship to the beneficiary (Family member, friend, supplier etc..) and the purpose of the transfer (family support, living expenses etc..).


Xendpay's Offices

 


United Kingdom

One Canada Square
Canary Wharf
London, E14 5AB
United Kingdom


 


Ask questions or share your comments on Xendpay




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Key facts about Xendpay

Service information

Time to open an account A few minutes
Minimum amount -
Maximum amount -
Available languages
Français
English
Deutsch
Polski
Español
Personnal transfers Yes
Business customers Yes
Advanced currency contracts No
Required documents -

Company information

Type of service provider Online money transfer operators
Active since 2012
Headquarter London
Regulated by FCA

Contact information

Contact support -
Service hour -
Twitter @xendpay
Facebook xendpay
Youtube xendpay


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