Xendpay - Independent review

All you need to know before sending money with Xendpay

Excellent exchange rates Fair pricing system (pay what you want) Great customer reviews

7.80/10 Good
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Xendpay review by Monito

Xendpay was founded by Indian migrant and ethical entrepreneur Rajesh Agrawal. The goal of the company is to make reduce the cost of international money transfers for the millions of migrants around the world who regularly send money home.

What makes Xendpay’s money transfer service unique is their “pay what you want” model. Every year, for the first £2000 you send, you can choose what transfer fee to pay. When setting up your transfer, Xendpay will suggest a small transfer fee. However, you are completely free to pay less (or more), or even pay nothing at all!

Xendpay allows you to send money to 173 countries in 48 different currencies. The money is received on a bank account or, in certain countries (including Nigeria, Kenya, and the Philippines), the money can alternatively be delivered on a mobile wallet. You can pay by making a local bank transfer or by using a debit or credit card. The whole process of sending money with Xendpay usually takes 1-4 working days.


PROS
  • Xendpay exchange rates are excellent
  • Pay What You Want for transfer fees
  • Great reviews on Trustpilot
CONS
  • No Android mobile app
  • Xendpay can only send to bank account or mobile wallets
  • Pay What You Want model only applies up to the first £2000 sent



Reviews powered by

3,178 customer reviews on Xendpay on Trustpilot


19 hours ago
by Josef Motelka

5 stars

I'm very happy

I'm very happy. Enytime good and fast work. Thank to all. Josef Motelka

19 hours ago
by Julia Sheeran

5 stars

Excellent

Excellent, fast and nowhere near as expensive as a bank! X

19 hours ago
by KHURSHID

5 stars

Easy and fast money transfer process.

Easy and fast money transfer process.


More reviews

1 day ago
by MOHAMDALI

5 stars

Everything works

Everything works. Good communicative updates on transactions. One thing missing is the fee on card transactions are not clear in the beginning. The charge...Read more

Everything works. Good communicative updates on transactions. One thing missing is the fee on card transactions are not clear in the beginning. The charge is $7.5 AUD upto some amount and then it goes to $12.5 AUD. What is the range of the amount for both fees? This way I can know how much maximum I can transfer for each fee range.

1 day ago
by Sameer

1 stars

always inaccurate on status of payment

always inaccurate on status of payment

1 day ago
by William

5 stars

The seagulls

Great site, already recommended to businesses and people. Happy to pay a fair price for service.

1 day ago
by AR

5 stars

Xendpay is fantastic

Xendpay is fantastic. So pleased to have discovered this service which is fast and much, much cheaper than the bank. The one thing I don't really...Read more

Xendpay is fantastic. So pleased to have discovered this service which is fast and much, much cheaper than the bank. The one thing I don't really understand is the concept of choosing how much to pay. I often select more than the minimum, hoping this will mean the transaction happens faster, but I'm not sure if this is actually the case. Some clarity on this would be very helpful.

3 days ago
by Michael

1 stars

Transfer with Xendpay from Switzerland to the UK is useless and very expensive

As Xendpay does not currently have accounts in a Swiss bank, to transfer from Switzerland to the UK is UESLESS (and MUCH too expensive), as the Swiss...Read more

As Xendpay does not currently have accounts in a Swiss bank, to transfer from Switzerland to the UK is UESLESS (and MUCH too expensive), as the Swiss francs will need to be transferred to the UK (incurring international costs), in order to then be converted and credited to a UK account. I had been using Transferwise for the last few years. As their commission fees had gone up, I thought of looking for another company to do cross-boarder transfer. I initially made a transfer from Switzerland to the UK, to convert CHF to GBP. Money was transferred by from my Swiss credit card. Fee was very small. Today I made another transfer from Switzerland to the UK, but by bank transfer. Unfortunately in this instance, as well as the commission from xendpay, I was charged another GBP5 from my bank, as Xendpay is asking me to send the Swiss francs in the UK, which is pretty stupid. Had I used transferwise (which I am not a great fan of anymore), I would have transferred the Swiss francs to a transferwise account in Switzerland, avoiding the fees for transferring it to the UK.

3 days ago
by VALERIE

4 stars

Great rates, service but misleading on the free transfer promise

The only downside with Xendpay is that they advertise themselves as no fee or pay what you want. But in the small print you're restricted to a limit (...Read more

The only downside with Xendpay is that they advertise themselves as no fee or pay what you want. But in the small print you're restricted to a limit ( which for me as an UK ex pat in France, is soon exceeded). Then there is a set fee. I don't disagree with a fee, it's not high and their exchange rates are good and service is swift, just don't make the no fee promise without clearly stipulating the limit. I've complained to Xendpay before that this is mis-leading. Other than that I'm pleased with everything the site offers. It's easy to use, quick and I've had transfers go through as quickly as the next day.

3 days ago
by Nav Halai

5 stars

We've been using Xendpay for the last 8 …

We've been using Xendpay for the last 8 months to pay our suppliers in the far east. Never had a problem with their service and system. Very user friendly...Read more

We've been using Xendpay for the last 8 months to pay our suppliers in the far east. Never had a problem with their service and system. Very user friendly and provide very good exchange rates. Many thanks for proviing excellent service throughout.

3 days ago
by Narendra Kumar

4 stars

Dear Support,

Dear Support, Thank you for asking feedback. You are given best rate. but processing time is very Slow, we get the notifications but below chart not...Read more

Dear Support, Thank you for asking feedback. You are given best rate. but processing time is very Slow, we get the notifications but below chart not updated timely. If you make some what fast is much better. Please intraduce transfer from debit card with out any charges like trasferwise, in transfer wise if we doine from debit card transfer it will credit the amount to the destination account in 2 hours. If you did this then you are the best. Thanks for support. Kind regards, Narendra Kumar

4 days ago
by Howard

5 stars

Howards Review

I have used Xenaplay,three times to send finances to Barbados. I wish to cogratulate you on the fast transit of those funds. Also having spoken with your...Read more

I have used Xenaplay,three times to send finances to Barbados. I wish to cogratulate you on the fast transit of those funds. Also having spoken with your office on two occasions I confirm that i was treated politely and the discussion was undertaken in a most professional way. Regards Howard "Excellent"

4 days ago
by Georg

5 stars

very easy

very easy, fast and cheap transfer

4 days ago
by Amar

4 stars

Works like charm.

Works like charm. The only problem I face is, it isn't accepting my credit card (Standard Bank South Africa) and I have to use my friends card every time...Read more

Works like charm. The only problem I face is, it isn't accepting my credit card (Standard Bank South Africa) and I have to use my friends card every time I want to transfer money. Kindly fix it so that I can start using my credit card.

4 days ago
by Srinivas

4 stars

Hello Xendpay Team,

Hello Xendpay Team, The Service is very much good and we are getting fixed rate of exchange which is really good. But the time taking for transferring...Read more

Hello Xendpay Team, The Service is very much good and we are getting fixed rate of exchange which is really good. But the time taking for transferring the amount is considerable more compared to other Money Transfer Websites like Transferwise. and there is no payment Option like direct debit from the Bank using Sofort. If you Focus on this two Areas then it will become Number 1. Regards Srinivas M

4 days ago
by Jagadananda

3 stars

Transfer fee charged on a transaction …

Transfer fee charged on a transaction should be low

4 days ago
by Geert

4 stars

Again very good.

Again very good.

4 days ago
by Robert Knight

4 stars

tried to use Xendpay App abroad to no …

tried to use Xendpay App abroad to no avail contacted xendpay was told App not working use website.Also on 2 occasions tried and failed to use debit card...Read more

tried to use Xendpay App abroad to no avail contacted xendpay was told App not working use website.Also on 2 occasions tried and failed to use debit card contacted Xendpay the said it was my card,turns out it was a problem with their site, now since they changed card instructions eveything works apart from App now.

5 days ago
by Rossamma

5 stars

Money was transferred without any …

Money was transferred without any trouble. Good communication..excellent.

5 days ago
by Samuel

5 stars

fast and eficient services

fast and eficient services. Thank you

5 days ago
by Kamal Raj

4 stars

So far so good

So far so good

5 days ago
by Sihan

4 stars

Xendpay is Simpler than others

Compared to other remitting websites, it is very simple @Xendpay

5 days ago
by Adek

5 stars

I transferring money with Xendpay

I transferring money with Xendpay , and all is professional . Thank you.

5 days ago
by Jens

4 stars

Good and fast

Fast and good transaction. Registration for the first time was necessary.

5 days ago
by Arvind

2 stars

Xend takes lot of time sending money …

Xend takes lot of time sending money compare to other competitors with better price.

5 days ago
by T Day

3 stars

I think the fee is a bit …

I think the fee is a bit expensive.........

6 days ago
by Praveen Venkatesan

5 stars

Xendpay for money transfer

I don't face any issues in transfer of funds. It is fast. Rates are more or less best in class and more over brokerage is zero we can nullify it...Read more

I don't face any issues in transfer of funds. It is fast. Rates are more or less best in class and more over brokerage is zero we can nullify it ourselves. I find it very useful for money transfer

6 days ago
by jas

5 stars

Transfer very fast within a day and …

Transfer very fast within a day and easy to use interface .

6 days ago
by Nat

5 stars

Better than the banks for sure!

I need to transfer money fairly regularly to South Africa. My bank charges a £10 fee for each transaction. Xend and Pay charged £1. At first I thought...Read more

I need to transfer money fairly regularly to South Africa. My bank charges a £10 fee for each transaction. Xend and Pay charged £1. At first I thought it was too good to be true - a very low transfer fee and it gets processed quickly. How do they make their money? But it's true and it works! I will definitely be using this service going forward.

6 days ago
by Victor

5 stars

I would recommend this company to …

I would recommend this company to anyone.


Xendpay has great customer reviews on Trustpilot, with an average rating of 7.8 / 10. Here’s a summary of what over 1500 customers have to say: :

Positive
  • Customers were very satisfied with how fast their money was delivered
  • Using Xendpay is an easy, uncomplicated and pleasant experience
  • Xendpay is a quick and easy way to send money
  • Customer service is friendly and helpful
Negative
  • Some customers complain that transfers take too long to reach the recipient
  • Xendpay’s customer service was sometimes too slow to respond or provided generic responses


Can I trust Xendpay ?

Xendpay is a part of the Rational Group, which was founded by Indian migrant Rajesh Agrawal and which specializes in foreign exchange and international payments. Xendpay’s money transfers are processed by another company in the group, RationalFX, of which Xendpay is an agent. RationalFX is a licensed Authorised Payment Institution, which means that they are regulated by the FCA (Financial Conduct Authority) and HMRC (Her Majesty's Revenue and Customs) in the United Kingdom. They offer institutional grade security for their platform, including 256-bit SSL encryption with a 2048-bit signature.

As per FCA regulations, clients’ funds are held in segregated accounts, and are therefore kept completely separate from RationalFX’s own business accounts. This means that your money is safe should they have any financial difficulties.

RationalFX employs over 70 people, and is headquartered in London with three other offices in Birmingham (United Kingdom), Lille (France) and Marbella (Spain). They have transacted over $8 billion since they were founded in 2005, and have been growing at 20% year on year for several years.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 583155

 







How Xendpay works


1. Create an account: Sign up for Xendpay in just a few moments. You can do this by connecting with your Facebook or Google account.

2. Set up a transfer: Enter how much you're sending and where you’d like the money to be received. If you’ve sent money to them before, just pull up their details - Xendpay has held onto them for you.

3.Pay What You Want: Check out what you'll be saving by using Xendpay, and pay a fee which you think is fair. If you’ve sent more than £2000 with Xendpay, the transfer fee is no longer discretionary.

4. Send the money: Send your money to Xendpay with a local bank transfer or by paying with a debit or credit card. When 3rd party charges will be incurred, you’ll see exactly what you will have to pay and Xendpay will recommend a cheaper alternative where possible.

5. Money on its way: Your money is sent to the recipient’s bank account. You can track the transfer from the Xendpay dashboard.


 


 

Xendpay Exchange Rates and Fees

Transfer fees: Xendpay’s unique “Pay What You Want” model means that you decide what transfer fee to pay. This feature is available for the first £2000 you send with Xendpay per year. Above that, Xendpay charges a low transfer fee which depends on the currency you’re sending to, in most cases 0.45% or 1.4% with a minimum fee.

Exchange rates: Xendpay’s exchange rates are generally among the best, as confirmed by our research and many user reviews on Trustpilot.

Other fees: If you’re sending to a mobile wallet, the fees are usually higher and you might have to pay delivery fees on top of the transfer fees. Furthermore, if you’re paying with a credit card, you will incur payment fees of 1.7% if you’re in Europe and 2.6% elsewhere. Debit card payments are free in Europe and cost 2.6% elsewhere. Finally, SOFORT payments cost a flat £1.50/€2.00 extra fee.


Xendpay mobile app

Xendpay offers a mobile app for iOS devices (iPhone, iPad, iPod, etc.). The Xendpay iOS app allows you to easily open an account, exchange and transfer money, and track your money transfers from anywhere and at any time.


Additional services

In addition to being useful for migrant workers, expats, students abroad and overseas property owners, Xendpay also provides international payment solutions to business customers. If you are looking to make international payments for your business, Xendpay can help you to pay international suppliers and freelancers, pay salaries abroad, or transfer money to a foreign subsidiary.


 


The story behind Xendpay

Xendpay was founded in 2012 by Indian migrant Rajesh Agrawal, and his business partner Paresh Davdra. Rajesh was earning £50 a month working in India, until a job opportunity with a foreign exchange company brought him to London in 2001. Convinced of the huge potential to improve the way people send money abroad, he borrowed £20,000 from a bank (telling them it was to buy a car) and started a foreign exchange company, RationalFX.

The company was the first to set up an online currency exchange platform in the UK, and quickly became very successful. Frustrated with the high costs he incurred when sending money back to India, Rajesh created Xendpay in 2011. By piggybacking on the existing infrastructure of RationalFX, Xendpay was designed to make migrant remittances as cheap and safe as possible.


 


 

Which documents will Xendpay require to verify my identity?

Xendpay has to verify your identity following the anti-money laundering procedures. You may be required to provide your passport number, a copy of an Identification Documents, a proof of your address and some information about the payment.

 

Identification Documents

It can be a Passport, National ID card or a Driver's Licence.

Proof of address

In order to verify your address, Xendpay will need a copy of a document from a reliable institution showing your name and your address. This document can be a Bank statement or utility bill, a local authority tax bill, correspondence from a regulated financial sector firm, confirmation from the electoral register, a Solicitor's letter confirming recent house purchase, NIHE, Council or private rent card, a tenancy agreement, benefit book or correspondence from benefits agency or correspondence from HM Revenue & Customs.

Proof of funds

You might also need to inform Xendpay about your relationship to the beneficiary (Family member, friend, supplier etc..) and the purpose of the transfer (family support, living expenses etc..).


Xendpay's Offices

 


United Kingdom

One Canada Square
Canary Wharf
London, E14 5AB
United Kingdom


 

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Key facts about Xendpay

Service information

Time to open an account A few minutes
Minimum amount -
Maximum amount -
Available languages
Français
English
Deutsch
Polski
Español
Personnal transfers Yes
Business customers Yes
Advanced currency contracts No
Required documents -

Company information

Type of service provider Online money transfer operators
Active since 2012
Headquarter London
Regulated by FCA

Contact information

Contact support -
Service hour -
Twitter @xendpay
Facebook xendpay
Youtube xendpay


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