Western Union - Independent review

All you need to know before sending money with Western Union

Largest money transfer network in the world Very fast and reliable money transfers Particularly convenient for cash transfers

8.20/10 Very good
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Western Union review by Monito

Western Union is the world’s leading money transfer provider, being both the largest and oldest company in the industry. Western Union’s service allows people to send and receive money at 500,000 agent locations in over 200 countries and territories around the world, as well as send money digitally through the Western Union website and mobile app in dozens of countries.

With Western Union, money can be received in 130 currencies and in several ways: in cash at an agent location or through an ATM; on a bank account; on a mobile wallet; or on a prepaid card. The money is often available within minutes after being sent, and you can pay for your money transfer by using cash, a debit or credit card, or your bank account.

Western Union’s slogan is “Moving money for better”, and indeed, the company’s service enables millions of people to send money to family members for basic living expenses, education, healthcare, or starting a business. Western Union also caters to businesses through its Western Union Business Solutions division, and offers bill payment services in certain countries.


PROS
  • Largest network of agent locations, allowing money to be sent and received in nearly every country in the world
  • Money can be sent both through several channels, including at Western Union agent locations, on its website, mobile app, or over the phone, whichever is most convenient
  • You can pay for your transfer and receive money in several different ways
  • Wide variety of services available for consumers and businesses
CONS
  • Sending to certain countries or sending cash at an agent location can be expensive
  • Not all channels are available in every country
  • With the standard consumer service, you can only transfer relatively small amounts (less than $5000)



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4,437 customer reviews on Western Union on Trustpilot


19 hours ago
by Vadim Tsodikovich

1 stars

I wish the ZERO option would exist to …

I wish the ZERO option would exist to rate this terrible company.

19 hours ago
by Omit Omrit

1 stars

i have sent money 20 september

i have sent money 20 september. normally need 2/3 days but today 25 september reciver called me he don't get money . Good bye WU 1664093165

4 days ago
by César Dos Santos

1 stars

Ive been using WU for quite a long time …

Ive been using WU for quite a long time but unfortunately I've been having some troubles with company recently. I sent a quite reasonable amount of money...Read more

Ive been using WU for quite a long time but unfortunately I've been having some troubles with company recently. I sent a quite reasonable amount of money to my own name to secure the money while I was going to my country to get some things done and to be sure I would have the total amount when I got back so I could take care of some issues here in London. However on the day I did the transaction (online) the money was picked up by someone else who wasn't me and called straight way to western union to know what was happening. What I got told was that it was a cause of fraud and I would get the refund in 20 days which that was the time the process would take place, HOWEVER almost two months later theres no news on the case and they keep dragging the process which makes me a bit annoyed since I'm calling every week to ask for updates and the conversation it's always based on "we are currently busy and with delays". It's a sad situation but I don't think I'll be using western union for a long time and I used to make transaction from 2 in 2 weeks.


More reviews

1 week ago
by V.Shepherd

1 stars

Poor customer service.

Never a problem until the recent "improvement" to thier website, then two different transactions failed right after they took the money from my...Read more

Never a problem until the recent "improvement" to thier website, then two different transactions failed right after they took the money from my account. First time I phoned, second time I e-mailed with screenshots of the error codes, three days later they tell me it might be a week before they return the money. I speak to the complaints department, mainly to find out if they will fix this website, did the error codes I supplied help ? We will contact you they said. 3 days later they replied that they checked and found customer services had acted correctly, no mention of the website, no mention if it would happen a 3rd time, they were more worried if they had acted correctly than assuring me that the website would work correctly. I was a registered customer with WU , had been vetted by them etc, not a giant customer but a regular one, I only wanted assurance that the website would work properly. Guess I will just have to find another company to send money with.

1 week ago
by Beeloo EVO

5 stars

Can't imagine my work without WU !

Best money transfer service ever, can't imagine my work without WU.

09/17/2017
by Daman Singh

1 stars

If you have all the time in the world …

If you have all the time in the world than use this horrible service and their customer service monkeys are so stupid they dont know who to transfer your...Read more

If you have all the time in the world than use this horrible service and their customer service monkeys are so stupid they dont know who to transfer your call to and how to help you. Never NEVER going there again

09/16/2017
by Kurt Houser

1 stars

Always ready to take your money

Always ready to take your money, always a hassle trying to receive.

09/15/2017
by Marian Patel

1 stars

Has anyone else have this same problem …

Has anyone else have this same problem I am having with WESTERN UNION? I cancelled a transaction I had with them over a month ago using a bank transfer....Read more

Has anyone else have this same problem I am having with WESTERN UNION? I cancelled a transaction I had with them over a month ago using a bank transfer. They said that they've refunded the money to me, but as of today 14th September 2017, I have not received a penny from them. I sent them my bank statement which they requested to confirm that the payment is not there and they are still insisting that they have refunded it. My bank have checked all my accounts and confirm that nothing has been received. WESTERN UNION cannot confirm the account to which the money went, yet they are insisting that they have refunded it. I happen to check out their status online and I was shocked to see that their refund reputation is horrendous. If I had known that before I would not have used them. This is supposed to be a worldwide company and yet their accounting sucks. I have reported them and I hope you will join me in raising the awareness that they are NOT what they make themselves out to be. Let's avoid them if we can or make sure you pay them in cash so that you get your cash back. WESTERN UNION I have taken you viral because all my letters, phone calls and emails have not worked.

09/15/2017
by Rim IP

5 stars

good services

so good!!!!!!!!!!

09/15/2017
by R Kaur

1 stars

Legally robbery

Legally robbery. Had to advised them with legal action and complaint to Financial Ombudsman before I finally got my money back. WARNING DO NOT USE WESTERN...Read more

Legally robbery. Had to advised them with legal action and complaint to Financial Ombudsman before I finally got my money back. WARNING DO NOT USE WESTERN UNION. There are more professional companies out there for money transfer.

09/15/2017
by Lerleine cohen ORDER ID 406579

1 stars

When i send money online to jamaica …

When i send money online to jamaica but My sister haven't received. I checked up my bank . It already taken out from my bank done. Contract to Westren...Read more

When i send money online to jamaica but My sister haven't received. I checked up my bank . It already taken out from my bank done. Contract to Westren Union by emailed .. I realise my sister not log uk change Jamaica log. It Mistake. I lost my money gone . I know seem Hold by Austrian). Never back money to my bank Very poor and no helpful. i feel risk. I am told my friends and family about situation. i am withdraw online from Western Union.

09/14/2017
by WARIS NAZARI

5 stars

Bukky

Excellent customer service from bukky thank you. Store number 5626

09/12/2017
by David Harrison

1 stars

AVOID WESTERN UNION

I'd give Zero Stars if it were an option! Wire Transfer - bank to bank - London to Santiago - my 20K GBP currently stuck in someone's in-tray in...Read more

I'd give Zero Stars if it were an option! Wire Transfer - bank to bank - London to Santiago - my 20K GBP currently stuck in someone's in-tray in Lithuania - yes - Lithuania - used to be part of Russia - who knew I was trusting MY money to a former Eastern Bloc organisation? I've been waiting 6 days now for your much promoted online foreign exchange service to get MY money to Santiago, Chile. And I'm STILL waiting - your Customer Care Team (also based in Lithuania) don't have a clue what's going on. And you've LIED to me now on 4 occasions about where MY funds are!! NEVER AGAIN. I suggest all those reading this use TransferWise.com rather than the shameful organisation Western Union has become. Regards, Amanda Harrison

09/12/2017
by Magda Kus

1 stars

I transfered 200USD to a person in …

I transfered 200USD to a person in Cambodia. They didn't processed this payment but instead send an e-mail that my account is registered to me and my...Read more

I transfered 200USD to a person in Cambodia. They didn't processed this payment but instead send an e-mail that my account is registered to me and my husband and I cannot go on with the transfer ... Ok I undestand, but why they keep my money untill now? They didn't pass the 200bucks to Cambodia, but they don't have any problem with using them for 7 days (as for today). A few claims written so far. I hate that kind of "thiefstitution" using my money without my permission. Higly recommend, NOT.

09/09/2017
by Juan Pablo Sinato

1 stars

Western Union its STEALING from the argentinian costumers!

Western Union its basically f#cking with ther argentinian costumers. If the official rate its u$s1 dollar = $17,22 pesos you should not give only $16,79...Read more

Western Union its basically f#cking with ther argentinian costumers. If the official rate its u$s1 dollar = $17,22 pesos you should not give only $16,79 per dollar, besides if i wanna buy u$1 dollar it cost me $17,60. Western Union its already charging for the service, this exchange rate its a theft, besides you dont show the exchange rate in your web, youre hidding that away from costumers. STOP ROBBING US!

09/09/2017
by Megan Morris

1 stars

Worthless

Downloaded the app for it to be for convenient so I wouldn't have to leave my job to send money. They kept putting my transfer on 30 minute holds with no...Read more

Downloaded the app for it to be for convenient so I wouldn't have to leave my job to send money. They kept putting my transfer on 30 minute holds with no explanation. I finally called customer service to ask why it kept being put on hold, because I find it ridiculously inconvenient to have someone sitting there waiting for it. I was on hold for 30 minutes, when they finally answered they asked me a bunch of questions to confirm who I was, just to then tell me my transaction was declined. My account I was using had plenty of funds to cover the transfer and I had never been declined before. When I asked why the transaction was not approved, he told me that he could not release that information. If you can't tell me what went wrong then how am I suppose to prevent it in the future?? Since they were less than helpful, and declined my transaction with no explanation, I will not be using ever again. Severe waste of my time.

09/06/2017
by Victoria

1 stars

Western Union website is defective and so is the app

Western Union website is defective - my credit card is perfect but transaction won't go through. Cleaned cache & browsers, used Chrome, Safari and...Read more

Western Union website is defective - my credit card is perfect but transaction won't go through. Cleaned cache & browsers, used Chrome, Safari and Incognito. Same crappy result. Phone app is the same - no option for credit/debit cards, only cash. What a joke! Tried it all on my devices - iMac, Macbook Pro, iPhone, iPad. I'm worried as I put all my personal infos and no way to remove them - passport, ID, credit cards and it's not letting me edit.

09/06/2017
by Poochie Lou

1 stars

Never use western union

Western union representatives are rude , happy to collect and not wanting to make pay out. Their complaints team are useless in resolving minor issues....Read more

Western union representatives are rude , happy to collect and not wanting to make pay out. Their complaints team are useless in resolving minor issues. Your better off finding other ways of getting money to your relatives. I will never use western union again, really they should be shut down . Hopefully they won't contact me within the 8 weeks required for their outcome, as I will going to the financial ombudsman as I sure they're breaking the law by not adhering to policies and regulations.

09/06/2017
by Johnathon sneed

1 stars

The new antimated machines at Western …Walgreens will not pay out at times

The new antimated machines at Western Union are putting in Walgreens on the worst thing that ever could have happened to Western Union . They messed up...Read more

The new antimated machines at Western Union are putting in Walgreens on the worst thing that ever could have happened to Western Union . They messed up sending it to your account. Some Walgreens won't pay out for 24 hours and customer service says is there and good. Too many bugs in the new system. Stay away from all animated Western Union.

09/06/2017
by Remah Fares

1 stars

I sent money to a friend who was in …

I sent money to a friend who was in need as a religious obligation on the muslim holiday. I sent it 2 weeks in advance. I was told his name is identical...Read more

I sent money to a friend who was in need as a religious obligation on the muslim holiday. I sent it 2 weeks in advance. I was told his name is identical to a name of a person nor allowed to use western union. I sent extra identification,his children identification and his wife's identification. I sent security clearance from the UN already translated. I was told it needed to be translated by there team and would take 24 hours it took a week. Then I received 2 emails one asking for information about what his job was his address for the 3rd time and our relation and reason for sending the money which they were told why 3 times. 2nd email was not intended for me it was congratulating the agent for holding my transaction I am furious now im on hold with then going on an hour and half insisted I won't hang up until It resolved so I guess they think they keep me on hold ill give up its been 3 weeks missed the holiday and they are refusing to release my money or refund it

09/02/2017
by Marie Patel

5 stars

I send the money to other country fast …

I send the money to other country fast service! Smooth transaction I will use it again.

08/31/2017
by Chris Woodward

1 stars

horrible

horrible, reversed my money for no reason but took it straight from my account then advised that i had to wait 7 days to get my OWN money back, even...Read more

horrible, reversed my money for no reason but took it straight from my account then advised that i had to wait 7 days to get my OWN money back, even though THEY reversed the transaction with no permission from me. managers were rude, and this company thinks they are big enough they thin they can get away with stealing

08/31/2017
by Mark Lewis

1 stars

Western Union is a joke and a bad one at …

Western Union is a joke and a bad one at that. They have no security, no insurance, no customer service. Someone fraudulently accessed my account,...Read more

Western Union is a joke and a bad one at that. They have no security, no insurance, no customer service. Someone fraudulently accessed my account, transferred £1500 using my card that was linked to the account and the money was gone within 12 minutes!! I phoned them within 45 minutes of the email coming through and they tell me, it's my fault I should have been more careful with my username and password. Or alternatively I must have done it myself !? It's ok though because I agreed to the terms and conditions when I transferred the funds!!!! Are these people on the same planet or what?? Where's the 2 factor authentication?? Where's the time delay in sending/receiving funds? Where is the insurance? Where is the scanned copy of the ID the person used to collect the money? Why aren't Western Union raising it to the authorities in the Country the money went to? Why do Western Union have their head buried in the sand?? This company is still living in the 1800's and wondering why their customer base is evaporating, I wouldn't touch them with a barge pole if you value the money in your bank account. I also note how they load the Google Search results with their own website so that they can control the narrative and hide their poor performance and irate former customers.

08/27/2017
by Thibaut

1 stars

Fake exchange rate

Xe official rate today : 1€ = 1,19 $ Western union "homemade" exchange rate today: 1 € = 1,11 $ So they actually take 8% on your money...Read more

Xe official rate today : 1€ = 1,19 $ Western union "homemade" exchange rate today: 1 € = 1,11 $ So they actually take 8% on your money transfer just with their fake exchange rate. Which is not included in their "estimated price", of course, why bother and be honest? Plus their "transfer fee", I finished with 40 euros lost for 600 transferred. Anything else is better.

08/27/2017
by Raj

1 stars

I lost £290 trying to send money …

I lost £290 trying to send money through their agent in Walsall. I will not use WU again.

08/26/2017
by Ashley Sakar

1 stars

will never use them again I usually use …

will never use them again I usually use money gram it's cheaper and never once did I have issues with them. Every time I send money with western union...Read more

will never use them again I usually use money gram it's cheaper and never once did I have issues with them. Every time I send money with western union abroad there is always something that happens. First they are very expensive they charged me 48 dollars to send money abroad I usually pay 20 with money gram second even after i made double sure they do not to send the money in local currency they always send it in local currency and the receiving party had to pay even more to receive the money. This didn't happen once it happened many times. scammers

08/24/2017
by Teresa

5 stars

Quick easy painless way to send money …

Quick easy painless way to send money to a friend overseas

08/23/2017
by Peter

3 stars

Customer Care phone service AWFUL. Customer Care "Chat" ok.

I needed to change name on recipient of money I had sent. Web site said to contact Customer Care. I called. After several computer prompts, I was put...Read more

I needed to change name on recipient of money I had sent. Web site said to contact Customer Care. I called. After several computer prompts, I was put on a perpetual hold. I then did an online chat session. It took about 10 minutes for a rep to come on. However, once he did come on, he resolved my issue in about 5 minutes

08/23/2017
by Samantha

1 stars

Crap Service!!

I had the worst experience you can imagine. I usually do bank transfer but decided to send some money to US via western Union. It took her 2 months to...Read more

I had the worst experience you can imagine. I usually do bank transfer but decided to send some money to US via western Union. It took her 2 months to get the amount just because of some error in their system. Won't recommend.

08/22/2017
by Debra

1 stars

Horrible Experience

I should have listened to my gut feeling and went straight to a Western Union location, but instead I used the app to send urgent money! The allotted time...Read more

I should have listened to my gut feeling and went straight to a Western Union location, but instead I used the app to send urgent money! The allotted time was only supposed to be six days but now my mother is still waiting to get the money I sent her! On top of that Western Union's customer service is horrible! I've called over five times and each one has a different answer as to why the money hasn't been sent. They even promised escalating my calls but no one ever returns them! Do not use the app for a money transfer! If you want to use Western Union just go to the location itself! You won't have nearly as much problems!!!


Western Union has great reviews written by over 4'000 customers on Trustpilot. Here's a summary of what Western Union customers have to say:

Positive
  • It's extremely easy to send money to 200+ countries
  • Western Union is reliable and trustworthy
  • "In minutes" transfers are very fast
  • The website and mobile app are convenient, easy to use and straightforward
Negative
  • The service is expensive for some of Western Union’s customers
  • A few customers experienced delays in their transfers
  • Some were annoyed by the verification process they needed to go through and the answers they needed to provide (by law)
  • On some occasions, receivers had problem with cashing out a transfer at agent locations that were closed, wouldn't give the money because the identity wouldn't match (e.g. missing middle names) or didn’t have enough cash


Can I trust Western Union ?

The Western Union Company, better known under its brand name Western Union, is the largest money transfer provider in the world. Headquartered in Englewood, Colorado in the United States, Western Union has a global presence with over 10'000 employees across offices in 50 countries.

Originally founded as a telegram company in 1851, The Western Union Company launched its wire transfer service in 1871, which allowed people to send money throughout its telegraph network. It has been listed on the New York Stock Exchange (NYSE:WU) since September 1865, and is currently valued at approximately $10 billion.

Western Union's brand is recognized worldwide, and represents speed, reliability, trust and convenience for their 150 million customers. In 2015, Western Union's customers - both consumers and businesses - transferred over $150 billion, with an average of about 31 transactions per second!

In most countries, Western Union’s online service is offered by Western Union International Bank GmbH, which is licensed by the Financial Market Authority in Austria (Österreichische Finanzmarktaufsicht), and with Western Union International Limited. Western Union is regulated in many countries, including the US, Canada, Australia, New Zealand, Brazil, and Ireland.

Western Union has a state of the art regulatory, compliance and anti-money laundering infrastructure, into which it invests as much as into its marketing activities. The company relies on proprietary and cutting-edge data analysis to always remain compliant with the regulations of all the jurisdictions it operates in.

So, is Western Union safe to use? Yes, definitely. Western Union is the most experienced company in the money transfer industry, the largest, and probably the most trustworthy. They have an impressive track record of serving hundred of millions of customers and are very reliable.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 502592

 




Western Union and Fraud/Scams

Money laundering, scams and fraud have sometimes been associated with Western Union. As the largest money transfer provider in the world, Western Union is unfortunately sometimes exposed to a small group of people trying to game the system to their own advantage for illegal activities. Western Union has a dedicated page for fraud and scam prevention, educating its customers on how to avoid becoming the victim of frauds and scams, and how to prevent from using Western Union to transfer money to fraudsters and scammers. Western Union has to follow strict rules to prevent fraud, money laundering, and terrorism financing, and has a dedicated team and infrastructure for regulatory compliance.




How Western Union works

How to send money with Western Union online

1. Register an account or, if you already have one, log into your account.

2. Choose the country you would like to send money to, as well as the transfer amount and the pay-out method (e.g. cash pick-up, bank transfer, etc.).

3. Enter your recipient’s name and other information such as their bank account details (if you are sending to their bank account) and telephone number (if you are sending to their mobile wallet). If you’ve already sent money to them before, you can simply select an existing receiver.

4. Pay with your debit or credit card. In some countries, you can also pay with your bank account by making a local bank transfer or by using an online payment system such as SOFORT, Trustly or iDEAL.

5. You'll get a confirmation by email with your unique tracking number (MTCN). If you’re sending money for cash pick-up, your recipient will need to provide the MTCN to collect the money.

How to send money with Western Union's mobile app

1. Open the WU mobile app and tap “Send money”.

2. Select the country you would like to send money to, and enter the amount you wish to send.

3. Choose how the money should be received, and how you wish to pay for your transfer.

4. If you’re not logged in, you’ll be asked to do so.

5. Enter your recipient’s name and other information such as their bank account details (if you are sending to their bank account) and telephone number (if you are sending to their mobile wallet). If you’ve already sent money to them before, you can simply select an existing receiver.

6. Enter your credit or debit card information, or simply use your phone’s camera to scan your card.

7. Review your transfer details, which includes your unique tracking number (MTCN). If everything looks good, simply tap send.

How to send money with Western Union at an agent location

1. Find and go to an agent location near you.

2. Fill out the money transfer form, and provide your recipient’s name and other information such as their bank account details (if you are sending to their bank account) and telephone number (if you are sending to their mobile wallet).

3. Give the completed form to the Agent, and pay for your transfer with cash or, in certain locations, a debit card.

4. You’ll get a receipt with your unique tracking number (MTCN). Make sure to keep it. If you’re sending money for cash pick-up, your recipient will need to provide the MTCN to collect the money.


 

Western Union Exchange Rate & Fees

Transfer fees

Western Union fees depend on the amount sent, the send and receive countries, as well as the pay-in and pay-out methods. Paying for your transfer with a credit or debit card and receiving the money in cash is generally the most expensive combination. Also note that fees at an agent location are generally higher than when sending online.


Exchange rate

Like most money transfer providers, Western Union makes part of their profit by taking a margin between the exchange rate they offer their customers, and the exchange rate at which they can acquire the currency. In fact, Western Union makes 25% of its profit through this exchange rate margin on average. This is why it’s important to pay attention to the exchange rate when evaluating a money transfer service.

Western Union sometimes offers better exchange rates if you send larger amounts of money, so it’s worth considering if this is possible, in which case you might be better off bundling a few of your transfers into a single one if you can.


Mobile apps

Western Union has an outstanding mobile app available on both Apple iOS and Google Android. The Western Union mobile app allows you to send money to 500,000 agent locations or 1 billion bank accounts worldwide, wherever you are and at any time. All you need is a credit or debit card which you can scan within the app by using your camera. With the Western Union mobile app, you can also track the progress of a past transfer, or estimate the fees or find a nearby agent location for a future transfer.

 



 

Additional services

Western Union Business Solutions

Western Union also caters to businesses under the Western Union Business Solutions brand name. This service, which the company launched in 2010 following its purchase of Canadian foreign exchange firm Custom House, allows businesses to use Western Union’s global business payment network and cross-border platform. Use cases include paying suppliers, employees and partners around the world, accepting payments from foreign customers, and sending mass payments globally.

In 2016, Western Union Business Solutions launched WU EDGE, an innovative online platform for SMEs to make and receive international payments, hold foreign currency, track their payables and receivables, and manage their cash flow and foreign exchange risk.

The Western Union Online FX platform of Western Union Business Solutions can also be used for personal transfers of over $5000, where Western Union’s traditional consumer service is unavailable. This allows consumers to make use of a professional platform for making high-value international payments.

Consumer to Business

Western Union’s consumer to business service is a fast and convenient way for consumers to pay bills from utility companies, auto finance companies, mortgage servicers, financial service providers, government agencies and other businesses. Bills can be paid using a debit or credit card, bank transfer, or with cash at a Western Union agent location. This service is currently only available in the United States under the Speedpay brand name, in Argentina under the Pago Fácil brand name, and in Peru and Panama under the regular Western Union brand name. A few other consumer-to-business and business-to-consumer services are available in both the United States and Canada, known as Western Union Payments (which includes the Quick Collect, Quick Pay, Quick Cash and Convenience Pay services).

Prepaid card

The Western Union NetSpend Prepaid MasterCard allows consumers in the United States to hold value on a prepaid card, and use their card to make and receive Western Union money transfers. The Western Union prepaid card can be used to shop online, buy groceries, pay bills, or collect cash at an ATM. You can get a direct deposit of your paycheck and receive government benefits directly on your Western Union NetSpend Prepaid MasterCard, which gives you a quicker and more convenient way to get and use your money.


The story behind Western Union

The Western Union Telegraph Company was born in 1851 after the fusion of the “New York and Mississippi Valley Printing Telegraph Company” and the “New York & Western Union Telegraph Company”.

While the company initially operated a telegraph service, Western Union started to offer a way to transfer money (the “wire transfer”) over its telegraph network throughout the United States in 1871. When the telephone started to replace the telegraph, money transfers became Western Union’s primary line of business.

After divesting from its telecommunication activities in the 80s, Western Union started sending money outside the US, and positioned itself as "The fastest way to send money worldwide". In 2000, Western Union launched WU.com to offer digital money transfer services, and later launched its mobile money transfer service in 2007. In 2009, Western Union acquired foreign exchange company Custom House for $370 million to start offering payment solutions to businesses under the name Western Union Business Solutions.

In 2015, the company launched WU Connect to allow social media users to send money through Western Union’s platform. The first integrations were made with WeChat and then Viber, and the company intends on continuing to grow the number of integrations with 3rd party platforms.


 


Which documents will Western Union require to verify my identity?

Once you register on the Western Union website, you can transfer up to a certain amount without having to submit any documents (e.g. £800 in the UK). For larger amounts, you will be required to submit the following documents to get your account verified. In order to comply with the anti-money laundering laws, Western Union may also ask for some additional documents to show the source of funds in case you transfer large amounts or make money transfers regularly.


Identification Documents

It can be a Passport or a Driver's Licence.

Proof of adress

In order to verify your address, Western Union will need to be able to see a document from a reliable institution showing your name and your address. This document can be a utility bill or a bank statement no older than 3 months.

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Key facts about Western Union

Service information

Time to open an account -
Pay-in options Credit card
Debit card
Bank Account
Cash
Pay-out options Cash
Airtime top-up
Mobile wallet
Minimum amount -
Maximum amount -
Available languages
Français
English
Deutsch
Español
Português
Italiano
Required documents -

Company information

Type of service provider Global money transfer operators
Active since 1851
Headquarter Englewood (US)
Regulated by FCA

Contact information

Contact support -
Service hour -
Twitter @WesternUnion
Facebook WesternUnion


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