US Bank - Independent review

All you need to know before sending money with US Bank



Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



Reviews powered by

7 customer reviews on US Bank on Trustpilot


10/07/2017
by James

3 stars

US Bank turns some credit-card purchases into cash advances.

I recently subscribed to the official New York State Lottery using a US Bank credit card. I was boggled to see on my account the fees and interest...Read more

I recently subscribed to the official New York State Lottery using a US Bank credit card. I was boggled to see on my account the fees and interest associated with a cash advance rather than a purchase. I called US Bank where a rep told me that NY had filed the subscription as a cash advance. When I called the New York State Lottery, I discovered that the US Bank rep had not told me the truth. On its website, the Lottery states, "Please note that the Lottery does not charge any fees for using a credit card and processes the transaction as a purchase. However, some credit card companies assess fees or treat a lottery purchase as a cash advance. Subscribers should check with their credit card company or refer to their credit card agreement." I called US Bank again and had to reach a supervisor who finally agreed that it is "Bank policy" to treat all gambling charges, governmental or otherwise, as cash advances. Because I had not known of this policy, the supervisor expunged, in a one-time gesture, the cash advance fees and interest associated with my Lottery subscription.

01/13/2018
by Christopher Lint

5 stars

U.S. Bank of the Great

With the Experience you can expect greatness, accessibility being of great importance your sure to be secure and comforted by the friendly support....Read more

With the Experience you can expect greatness, accessibility being of great importance your sure to be secure and comforted by the friendly support. Satisfaction for me with my reliacard very dependable

10/19/2016
by Dorothy Jones

1 stars

Treatment of Small Non-Profit

This is a bank that writes on their main page that they care about non-profits and small businesses. Nothing could be further from the truth. Clearly...Read more

This is a bank that writes on their main page that they care about non-profits and small businesses. Nothing could be further from the truth. Clearly ,they are interested in its bottom line and non-profits who get in the way are just run over. Their actions forced the non-profit to loose its offices and its only source of revenue. They offered no solutions, but instead said it's not our problem. STAy away from this bank if you are a non-profit or small business.



Ask questions or share your comments on US Bank




Compare all the options before your next money transfer Compare now

Key facts about US Bank

Service information

Time to open an account -
Minimum amount -
Maximum amount -
Required documents -

Company information

Type of service provider Banks
Active since -
Headquarter -

Contact information

Contact support -
Service hour -