Unicredit Banca - Independent review

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28 customer reviews on Unicredit Banca on Trustpilot


4 days ago
by Nelsy

1 stars

Less than 1/5 (-5/ 10)

Less than 1/5 (-5/ 10) Unicredit Bulgaria is the most incompetent ban I have never seen. First, a lot of them don't speak english in a EU coun try well...Read more

Less than 1/5 (-5/ 10) Unicredit Bulgaria is the most incompetent ban I have never seen. First, a lot of them don't speak english in a EU coun try well they could do better. Second: they make mistake on mistakes : My story : 1st Time : Open a bank account, everything seems okay, but they put my first name (I have two ) as my family name. Amazing ! I gave my passeport so it was written in English FAMILY NAME. I guess the guy didn't knwo what does FAMILY Name mean ... 2nd time : I had to ask to change the name, so I didnt received my card either. (And the queuing is non existant they come to see if whenever they feel like) They didn't even redo my contract .... 3rd time went take my card and they told me they will activate it ini 5 min. I went to buy some food and my card didn't work 1h after ! 4th Time : They asked me " well where is the other card ? (with the wrong name ) ". This is the card they activated and they cancelled the good card with the good name on it. So they cut my card without saying anything and were like, let's order a new one ! So I decided to close the account, and back and forth in all the services, you Need 1 month to close it, bla bla ... so I need to pay one month fees as well... WORST EVER they should learn how to handle client and may be have some good client advisor who can may be understand a bit of english

07/14/2017
by Olga Ilinykh

1 stars

I hate Uni Credit Bulgaria from the …

I hate Uni Credit Bulgaria from the bottom of my heart. I've never met such approach in the banking before. I need my bank statement written on English...Read more

I hate Uni Credit Bulgaria from the bottom of my heart. I've never met such approach in the banking before. I need my bank statement written on English (to submit to UK embassy) and they couldn't do it. In other banks it takes a minute. They either use very old systems or simply don't know how to use system in a right way... They can never help in the easiest things

07/01/2017
by Luca Cella

5 stars

I wish to formally thatnk Mrs

I wish to formally thatnk Mrs. Noemi Levi Minzi of Unicredit Pisa. She has outperformed in customer care excellence and perseverence in spite of...Read more

I wish to formally thatnk Mrs. Noemi Levi Minzi of Unicredit Pisa. She has outperformed in customer care excellence and perseverence in spite of bureaucreatic issues taking care of a very complicated issue concerning a very good friend of mine, a very senior Official of the United Nations, though in incognito. We were just two normal customers at hear eyes. Kind, professional, resourceful and quite skilled in English. Again , many thanks. Regards. Luca Cella


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