Ulster Bank - Independent review

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8 customer reviews on Ulster Bank on Trustpilot


6 days ago
by S Infante

1 stars

Applied on line for an online e saver …

Applied on line for an online e saver account.Heard nothing for a week,and received a request for ID which was sent on return. 12 days later I had...Read more

Applied on line for an online e saver account.Heard nothing for a week,and received a request for ID which was sent on return. 12 days later I had received nothing or any acknowledgement. I rang 3 times to chase up the application and had to wait at least 10 mins each time(hung up twice). The third time i actually got an answer and the excuse was so poor and to be honest told me no info as to when my account would be opened I decided there and then to cancel the application and go elsewhere. When I asked who i was speaking(in case they came back to me etc) to she was very reluctant to give me her name. Gives you no confidence whatsoever and I had funds just waiting to go into an account.

07/18/2017
by Rob

1 stars

Unusable internet banking

The online system is completely unusable and the customer service helpline is staffed by absolute rude and abrupt individuals who have no interest in...Read more

The online system is completely unusable and the customer service helpline is staffed by absolute rude and abrupt individuals who have no interest in helping customers out. I've lost count how many times I've tried to sort the issues out. The problem is you have to remember 4 separate passwords/pins, so unless you've got a photographic memory you're bound to forget one of them. Doing this will render the whole thing unusable so you're forced to try and deal with the customer service department, which as I've stated is truly dreadful.

07/11/2017
by Alan Moore

2 stars

How not to provide an online saving experience

Application online was relatively easy They screwed up my wife's email address so could not verify application. Sent her nice texts asking her to verify...Read more

Application online was relatively easy They screwed up my wife's email address so could not verify application. Sent her nice texts asking her to verify but no means of sorting email out online or on the phone. A few days later they had sorted it (their error) and we were just waiting for our activation code...and waiting and waiting. Hey we finally each got the text message with the code. Activated. Sent some money as a deposit to check I had set up the right details. All fine so sent a larger lump. Then I thought it would be good to link my withdrawals with my Santander current account. Set up payee...wait I need a card reader to do that. How can I do that when I don't have a card? They did not send one out and even so I did not want a card just an online savings account. Spoke to agent and yip I need a card and a reader and when you set up a saving account it does not send them out automatically. Great. So I sent them a lump of money, of which I could not remove any in an emergency because I did not have a card and would not have got a card unless I checked. This is a prime example of how not to set up an online savings account and as soon as I get my card and reader I will be withdrawing my money and going to Tesco, Virgin or Post Office who know how to set up a no hassle online saver account without all the b*****ks that Ulster presented me with


More reviews

07/09/2017
by Kali Williams

5 stars

Honestly some of The best customer …

Honestly some of The best customer service I've ever dealt with have needed to be on the phone with them multiple time over issues ranging from small to...Read more

Honestly some of The best customer service I've ever dealt with have needed to be on the phone with them multiple time over issues ranging from small to very serious (aka stolen bank card) and I can't say a bad word. Always so helpful, friendly and reassuring never had a bad experience. So happy to be part of this bank

06/27/2017
by Paul

1 stars

Terrible customer service.

Just dealt with customer services. Very long wait. Passed from one person to the other. Really unsatisfactory. The fifth person I spoke to could answer my...Read more

Just dealt with customer services. Very long wait. Passed from one person to the other. Really unsatisfactory. The fifth person I spoke to could answer my question. Apparently their IT systems don't update on a Monday after the weekend and you should wait until Tuesday.

06/10/2017
by Gerald

3 stars

Average at best

Pros Online bank app is great Paid on saturdays Cons When something goes wrong, its you that has to do all the chasing Overall Decent bank but not up...Read more

Pros Online bank app is great Paid on saturdays Cons When something goes wrong, its you that has to do all the chasing Overall Decent bank but not up to par with the likes of HSBC or Santander.

06/07/2017
by Barry Douglas

5 stars

I feel much safer now..

My card details had been used without my knowledge, the bank stopped any further transactions on my account and refunded me the £280.00 on the same day....Read more

My card details had been used without my knowledge, the bank stopped any further transactions on my account and refunded me the £280.00 on the same day. I feel a great comfort in knowing that the bank is constantly protecting me

04/02/2017
by Mik

1 stars

Lost application form

I applied for account and handed in the application to a branch in Dublin. I heard nothing for 3 weeks plus+. I phoned Ulster Bank and it took multiple...Read more

I applied for account and handed in the application to a branch in Dublin. I heard nothing for 3 weeks plus+. I phoned Ulster Bank and it took multiple phone calls and been given the wrong information to establish they had lost my application. I had been told that the application was pending, but they eventually admitted, they had lost the application, despite me handing it into the branch. Worst customer service ever, both on the phone and in branch.


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