Travelex International Payments - Independent review

All you need to know before sending money with Travelex International Payments


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28,006 customer reviews on Travelex International Payments on Trustpilot


18 hours ago
by SC

2 stars

The website is not user friendly and …

The website is not user friendly and really could do with an update.

18 hours ago
by Mr Don Martin

5 stars

Always reliable and fair

Easy, Quick, good rate, and a good assortment of denominations

18 hours ago
by Nick Baines

2 stars

Clumsy web site

It's not at all clear that there is any way to check the balance on my card, and then top up the card, without logging out and logging in again. When you...Read more

It's not at all clear that there is any way to check the balance on my card, and then top up the card, without logging out and logging in again. When you think about it, that is an obvious requirement.


More reviews

18 hours ago
by Jonathan Bakewell

3 stars

all to plan but staff not so happy

The ordering and collection was smooth and as planned but the staff really looked as if they hated there jobs and a smile might have killed them

18 hours ago
by B N

5 stars

Trustworthy service pay the tiny extra …

Trustworthy service pay the tiny extra for special delivery...well worth it .

18 hours ago
by Bhavesh Gohil

1 stars

Minimum purchase without commission has gone up!!

Shame minimum purchase without commission is now 500pounds which has gone substantially:-(

18 hours ago
by Wendy Fader

4 stars

Not as helpful as Hifx …

Not as helpful as Hifx in finding why my friend had an identity check problem and resolving it. However money card seems good but not used yet

18 hours ago
by Julie May

3 stars

Pick up charge??!

Service is good and rate is good but don't understand why there is now a pick up charge applied. There are other currency providers with similar rates...Read more

Service is good and rate is good but don't understand why there is now a pick up charge applied. There are other currency providers with similar rates who do not apply this charge so unlikely to use Travelex in the future.

18 hours ago
by Damian

5 stars

Great service

Great service, very useful.

18 hours ago
by Mr Watt

4 stars

Not always best rate

Not always best rate, but easy to use and reload

1 day ago
by Paul

5 stars

No issues

No issues Purchased cash to collect at the airport.. Easy

1 day ago
by Deborah

4 stars

Smooth and easy ordering

Smooth and easy ordering

1 day ago
by Peter Freeman

5 stars

Good rate and quick delivery

Good rate and quick delivery

1 day ago
by MR

1 stars

Charge a collection fee now so going elsewhere for my currency.

Travelex used to be great with no commission and good rates if you buy on line. They have now introduced a "collection fee" which you have to...Read more

Travelex used to be great with no commission and good rates if you buy on line. They have now introduced a "collection fee" which you have to pay to collect the currency from a branch (the alternative is to pay for postage). They claim it is still commission free but collection fee is commission in all but name. Have used them for years but now looking elsewhere.

1 day ago
by Deborah. J

5 stars

One of the Best Exchange Rates I've …

One of the Best Exchange Rates I've come across. Speedy & curteous service.

1 day ago
by Peter C

5 stars

Will use again

Competitive exchange rate and quick / easy

1 day ago
by Julia Hill

2 stars

The kiosk landslide was supposed to be …

The kiosk landslide was supposed to be open from 4am and at 6.30am it was closed and I couldn't find anyone who knew why. It caused an extreme amount of...Read more

The kiosk landslide was supposed to be open from 4am and at 6.30am it was closed and I couldn't find anyone who knew why. It caused an extreme amount of stress as I was collecting over £2000.

1 day ago
by BRIAN AUBREY (stalest123)

5 stars

great and easy service

great and easy service

1 day ago
by vikas kaura

3 stars

Fine

Ok. Long wait at counter to pick up money ordered online.

1 day ago
by Patricia Ann Burton

5 stars

Brilliant web site

Brilliant web site, and so easy to use. Fast efficient service! Thank you Travelex UK

2 days ago
by Steve James

3 stars

Travelex Money Card

I found the process of adding funds to an existing money card far more problematic than in previous years. Having failed online and with customer...Read more

I found the process of adding funds to an existing money card far more problematic than in previous years. Having failed online and with customer services on the phone, for various reasons, I had to visit the nearest branch where the staff member was not interested in assisting.

2 days ago
by David

5 stars

I always use travelex as it ticks all the boxes

I always use travelex as I like the price promise and buy back. It is really convenient collecting at the airport and swapping back any spare currency...Read more

I always use travelex as I like the price promise and buy back. It is really convenient collecting at the airport and swapping back any spare currency upon return in baggage re-claim So no areas that they could improve on to suit my needs

2 days ago
by J Pike

5 stars

Easy to use

Easy to load, home or away. Works really well. Much better than carrying loads of cash. Always take it with me on holiday.

2 days ago
by Rob Standeven

1 stars

Took 25 mins to cash back Dollars

Took 25 mins to cash back Dollars, agent had problems.

2 days ago
by Megan

2 stars

The process isn't made simple

The process isn't made simple, and having a minimum order / amount to top up on a card I already have is frustrating. Would recommend getting a Monzo card...Read more

The process isn't made simple, and having a minimum order / amount to top up on a card I already have is frustrating. Would recommend getting a Monzo card instead

2 days ago
by Kenneth Whittaker

5 stars

My experience of Travelex.

My experience of Travelex continues to be very good. Currency arrived on time and correct. Ken

2 days ago
by Benedict OShea

5 stars

THANKS TO TRAVELEX I had no problems with ordering …

I had no problems with ordering Travelex Card etc. on line and collecting it at T5 Heathrow Airport. A Travelex Staff member there helped to download the...Read more

I had no problems with ordering Travelex Card etc. on line and collecting it at T5 Heathrow Airport. A Travelex Staff member there helped to download the Travelex App on to my mobile for which I am grateful.

2 days ago
by Jeff b

5 stars

Good delivery and on timr

Good delivery and on timr

2 days ago
by Guy

5 stars

Quick and easy to use

Quick and easy to use. Card arrived promptly and with easy to use instructions.

2 days ago
by Lindsey

5 stars

Easy and fast.

Easy and fast.


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Company information

Type of service provider Online money transfer operators
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