Travelex International Payments - Independent review

All you need to know before sending money with Travelex International Payments


Reviews powered by

26,742 customer reviews on Travelex International Payments on Trustpilot


22 hours ago
by M-W

5 stars

Easy to use service

Easy to use service, good rates (best on the day), speedy delivery. Would use again.

22 hours ago
by Maria

5 stars

Ordered online a few days before I …

Ordered online a few days before I travelled and collected from T5. Ordering was easy, was the best rate going and collection was simple and quick.

22 hours ago
by carla cook

5 stars

Very quick delivery.

Very quick delivery.


More reviews

22 hours ago
by debbie russell

5 stars

very smooth transaction and quick …

very smooth transaction and quick delivery

22 hours ago
by GRAHAM DURRANT

3 stars

Exchange rates not as good as …

Exchange rates not as good as Moneycorp. Every time you want to load currency onto your cashcard, you have to input credit card details - very tedious....Read more

Exchange rates not as good as Moneycorp. Every time you want to load currency onto your cashcard, you have to input credit card details - very tedious. Moneycorp lets you load credit or debit card details into their system and simply debits that card every time you buy currency.

22 hours ago
by Sue F

5 stars

Eight months away from my home country …

As I'm away from my home country for so many months this time it's been great to find this card which I can load up with the currencies I need and have...Read more

As I'm away from my home country for so many months this time it's been great to find this card which I can load up with the currencies I need and have every transaction, purchase or cash withdrawal free of fees and percentages. There is a commission payable when putting money on, which it would have been good to be informed about at the outset, but its way less than the accumulated fees would have been on my regular bank cards. Discovered I still need to be 'put in the system' at CIBC in Canada to avoid a $3 fee for cash withdrawals but that's doable.

22 hours ago
by sandracosby

5 stars

Excellent service

Excellent service, my order was delivered as promised. Thank you

22 hours ago
by Garry Henderson

5 stars

Very easy to use website with delivery …

Very easy to use website with delivery options to suit everyone

22 hours ago
by AndrewM

5 stars

Always order our currency from Travelex

Always order our currency from Travelex Reliable delivery and competitive rates

22 hours ago
by Brian

5 stars

Very easy to use

Very easy to use order online and delivered the next day. Money divided up nicely with mixed notes. I always use this firm = very pleased

1 day ago
by David Wade

4 stars

Fairly straight forward process

Fairly straight forward process

1 day ago
by Geoffrey

5 stars

Ordering the card

Ordering the card, including a second card was simple and it arrived very quickly. Transferring cash from a previous, expired, card was straightforward...Read more

Ordering the card, including a second card was simple and it arrived very quickly. Transferring cash from a previous, expired, card was straightforward and loading it was simple and straightforward. The exchange rate offered was competitive too.

1 day ago
by Paul Dodd

5 stars

A decent exchange rate and convenient …

A decent exchange rate and convenient ordering and delivery.

1 day ago
by Mr Tom McRae

5 stars

No complaints - excellent company to deal with!

Always use Travelex. Great rates & speedy, efficient service. Highly recommended!

1 day ago
by Kenneth Sutherland

5 stars

Great and efficient service

Great and efficient service. I recommend it to anyone who cares to listen to me.

1 day ago
by sean

3 stars

Lhr rewards card not accepted .Why not …

Lhr rewards card not accepted .Why not ? Everywhere else does in T 5. The reason given : I've got online rates so it doesn't apply. Wow thanks-...Read more

Lhr rewards card not accepted .Why not ? Everywhere else does in T 5. The reason given : I've got online rates so it doesn't apply. Wow thanks- you've already made a nice cut for no skill ,but because I didn't buy the obscene lhr rip off In the terminal , I can't get points. Not doing this again. As'Travelex has withdrawn their Supercard ,one is better off with the well known Halifax clarity credit card or Post office credit card : no fees, , no crap rate .

1 day ago
by Diana (London)

5 stars

Convenient service, competitive rates

Ordered on the Friday for delivery the following Tuesday at work. Very straightforward and convenient - and most importantly competitive rates (commission...Read more

Ordered on the Friday for delivery the following Tuesday at work. Very straightforward and convenient - and most importantly competitive rates (commission free with debit card). If you have it delivered to workplace be aware there's a 500 euro limit. Will use again.

1 day ago
by Robert Cutts

5 stars

Easy to use & reliable service with …

Easy to use & reliable service with good exchange rate

1 day ago
by Howard Marshall

4 stars

Very efficient

Very efficient . Not the best rate of exchange but not far off

1 day ago
by Ian G

5 stars

Very happy but the app didn't work …

Very happy but the app didn't work correctly when ordering EURO so had to go via browser. Very good member of staff at LHR T5 after departures on 1st...Read more

Very happy but the app didn't work correctly when ordering EURO so had to go via browser. Very good member of staff at LHR T5 after departures on 1st floor.

2 days ago
by L. Carty

5 stars

Easy and straightforward- no fuss

Easy and straightforward- no fuss

2 days ago
by David McGeachie

4 stars

No probs whatsoever collecting my …

No probs whatsoever collecting my currency.

2 days ago
by Andrea Cutts

5 stars

Easy

Easy, quick and reliable

2 days ago
by S.

5 stars

Easy to use

Easy to transfer money and use it on a trip in Europe

2 days ago
by Adele

5 stars

Great service and helpful staff

Great service and helpful staff. I ordered my money for collection at Heathrow and later realised I ordered collection from the wrong terminal. One quick...Read more

Great service and helpful staff. I ordered my money for collection at Heathrow and later realised I ordered collection from the wrong terminal. One quick phonecall later and Travelex arranged a change of collection, and all was fine on the day I collected my travel money.

2 days ago
by Mr. R Atkins

5 stars

quick and efficient service...

always a quick and efficient service... order online and collect at airport.

2 days ago
by John Green

5 stars

Does what it says on the tin

Does what it says on the tin, quickly and no fuss

2 days ago
by Rob Stevens

1 stars

Travelex stole my money

Travelex took my money and didn't reload my card, and after 2 hours on the phone with them they were still unable to resolve my issue. They ruined my...Read more

Travelex took my money and didn't reload my card, and after 2 hours on the phone with them they were still unable to resolve my issue. They ruined my holiday. None of their customer service advisors seemed to know what they were doing, I was passed between 7 different people on the phone. None of them seemed to communicate with each other, so I had to re-explain myself and go through security checks every single time. It was like they were playing a game of dumping the difficult customer on each other. Here's what happened: - Tuesday night at 7pm I paid to reload my card through the app. - 5mins later I got an email saying top up was unsuccessful and that I should call them. - I called them and after 10mins they told me they could not find the transaction. - I then called my bank who confirmed the transaction was actually authorised, they gave me the auth. code and exact time. - I called Travelex again. I was passed between another 2 people, which after 10mins resulted in them telling me they sent an email to another team and that the money would be on my card within 4 hours. And that she would call me back. - I went to sleep and at 9am the next day there was still no money and no one had tried to call me. - I then called Travelex again, quite angry and frustrated. I was passed between 5 different people over 1hr30mins, for most of which I was on hold. The 3rd person I spoke to had the cheek to start reeling off all the options I had to top up my card, which made me livid as I don't want to give them more money when they still owe me money!!! They told me that they have sent an email to another team (again), that I would have the money within 24hours and that someone would call me. Absolutely disgusted they kept me on the phone for 1hr30mins to tell me that which should have taken 5mins. - My holiday is now over and ruined, I am back home. It has been longer than 24 hours. No one has called me. I still don't have my money.

2 days ago
by Simon Lawrence

5 stars

Quick and easy to load my card

Quick and easy to load my card , no problems when using approach. I would have appreciated a higher load limit than £2000

2 days ago
by Fed

1 stars

Terrible customer service at T5 South Landside

Having had a smooth online experience - the collection experience just killed the smoothness dead. At least 4 counters at Heathrow T5 south departures...Read more

Having had a smooth online experience - the collection experience just killed the smoothness dead. At least 4 counters at Heathrow T5 south departures with only one being operated while staff walked around doing what looked like nothing. I waited 40mins in a queue of 2 as nobody thought it would be a good idea to open another. Reach the counter and the staff can't find my currency or the denomination required. Another 20min wait and then I could finally go and check in. Poor, absolutely poor.


NEW!

Ask questions or share your comments on Travelex International Payments




Compare all the options before your next money transfer Compare now

Key facts about Travelex International Payments

Service information

Time to open an account -
Minimum amount -
Maximum amount -
Required documents -

Company information

Type of service provider Online money transfer operators
Active since -
Headquarter -

Contact information

Contact support -
Service hour -


Find the best provider for your next transfer

The cost of sending money depends on the amount of money sent, the countries you're sending between, and the type of transfer. Make sure to compare before each of your transfers as costs also vary through time.

Read reviews on money transfer companies

Get independent information about money transfer companies, read customer reviews, step-by-step guides, security information, and frequently asked questions.



Proudly made in Switzerland

Global Impact Finance Ltd
Rue Etraz 4
1003 Lausanne
Switzerland


Mobile Analytics