Travelex International Payments - Independent review

All you need to know before sending money with Travelex International Payments


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29,489 customer reviews on Travelex International Payments on Trustpilot


13 hours ago
by Michael Scowcroft

5 stars

Excellent

Excellent rate with timed, signed for delivery.

13 hours ago
by JULIE

5 stars

Ordered

Easy to order, set up and very quick delivery of card and so mole to activate and get the pin number

13 hours ago
by SG

5 stars

works well and easily in many countries …

works well and easily in many countries and topping up is very simple and quick


More reviews

13 hours ago
by Richard

5 stars

Only one for me.

I love the quick simple only takes a few hours service. Another bonus is they offer some of the best exchange rates you can find.

13 hours ago
by elizabeth humphreys

5 stars

Excellent service from ordering travel …

Excellent service from ordering travel money,and delivery next day as requested. Will always use.

13 hours ago
by Zinhle

4 stars

Excellent service!

Excellent service!

13 hours ago
by Kevin Williamson

5 stars

Ordered a couple of days before I flew …

Ordered a couple of days before I flew having been let down by a main street travel agent. I turned up at Newcastle Airport, everything was ready for me...Read more

Ordered a couple of days before I flew having been let down by a main street travel agent. I turned up at Newcastle Airport, everything was ready for me and the transaction was completed within 5 minutes.

13 hours ago
by Sasha Johns

5 stars

Extremely speedy and good exchange rate.

Extremely speedy and good exchange rate.

13 hours ago
by Mr Richard Brannan

5 stars

Easy to use

Easy to use and offered a good competitive rate

13 hours ago
by Darren HYDE

5 stars

great efficient service!

great efficient service!

1 day ago
by Martine Kelly

5 stars

Easy to use if booking online then …

Easy to use if booking online then collecting.

1 day ago
by Jeff

4 stars

Cash passport is very convenient if you stick to the restricted list of currencies only

Cash passport is very convenient if you are moving between countries you can convert directly with very little hassle. Left Australia so had to go back to...Read more

Cash passport is very convenient if you are moving between countries you can convert directly with very little hassle. Left Australia so had to go back to old style cash for Malaysia.

1 day ago
by chris allison

5 stars

Quick and easy and good rates

Quick and easy and good rates

1 day ago
by adam potter

5 stars

Brilliant service

Brilliant, does exactly what it says. I had only one issue with the app and I am certain that was internet issue not the card app. Certainly when I had...Read more

Brilliant, does exactly what it says. I had only one issue with the app and I am certain that was internet issue not the card app. Certainly when I had WiFi connection the top up is super fast, thanks for yet another great holiday.

1 day ago
by Arron Barnes

3 stars

Don’t agree with 4.99 charge to change …

Don’t agree with 4.99 charge to change money. Smaller charge would be acceptable

1 day ago
by Rod Mills

1 stars

What Customer Services?

Having check my balance of my SINGLE cash passport in August 2017 before I went to Spain at the beginning of September, I went into the local bank after...Read more

Having check my balance of my SINGLE cash passport in August 2017 before I went to Spain at the beginning of September, I went into the local bank after the first 5 days and my card was rejected because it had expired. I was able to overcome the immediate embarrassment by an alternate option, and phoned Travelex a few days later, once I had simmered down. I was dealt with by a female who had obviously missed the course on customer services. Yes, I was right, the card had expired, but 'NO' Travelex did not have any obligation to warn me, or to offer a replacement card before the other had expired, "we aren't that type of financial organisation". Obviously Travelex are wanting to phase out the Single Currency card, in favour of the Multi. Best offer was to get cash transferred to a Western Union bank! Returning to the UK, good to see that Travelex is fairly consistent with the quality of their customer services. My case No 03482246, I sent off my ID on 3rd October '17, I'm still waiting for my replacement Multi-currency Card!!! Oh, by the way, I could have added to my expired card when I got back from Spain!!

1 day ago
by Nigel...

4 stars

Easy & convenient...

Easy & convenient, picked up on-route at departures...

1 day ago
by Anon

4 stars

Very quick and attentive service

Very quick and attentive service. As always, staff tried to sell me additional currency to 'round up' my requested amount. This does get annoying...Read more

Very quick and attentive service. As always, staff tried to sell me additional currency to 'round up' my requested amount. This does get annoying sometimes.

1 day ago
by David Miah

3 stars

The rate wasn't great...

The rate wasn't great for the amount I exchanged but the service was quick and convenient considering I had left my travel money last minute. The service...Read more

The rate wasn't great for the amount I exchanged but the service was quick and convenient considering I had left my travel money last minute. The service was friendly. The cashier smiled and was very quick despite working by herself. David.

1 day ago
by Christopher

5 stars

Quick and easy service to use.

Quick and easy service to use. Easy collection at airport

2 days ago
by jma

3 stars

Heathrow monopoly equals bad value

Unlike other currency exchange Travelex insists on prior card payment and charges a transaction fee. On the plus side collection and service was good.

2 days ago
by Muna Abdi

5 stars

Late order

I left it too late to order my money nearest was pick up at airport check in to received within two hours, was very impressed with the customer service on...Read more

I left it too late to order my money nearest was pick up at airport check in to received within two hours, was very impressed with the customer service on the phone and the airport Thank you have had fab holiday.

2 days ago
by Eoin

4 stars

Very useful though it would be nice to …

Very useful though it would be nice to see transactions in the app rather than having to log in with a web browser

2 days ago
by Lisa Spruce

4 stars

Great service just a shame about the …

Great service just a shame about the pick up cost

2 days ago
by Rodney Rowe

5 stars

Slick

Slick. Fuss free. Competitively priced.

2 days ago
by Christopher Cook

3 stars

Twice let down

I have used your service twice and been told I will get a receipt by email and both times I got nothing. This is not acceptable I now have to go to a...Read more

I have used your service twice and been told I will get a receipt by email and both times I got nothing. This is not acceptable I now have to go to a lot of trouble to try to get a receipt. GRRRRR

2 days ago
by Peter

5 stars

Nice and straight forward.

Nice and straight forward.

2 days ago
by Morgan

5 stars

Always use them

I always use Travelex as the service is always first class. My order is always ready to collect and the location is convenient.

2 days ago
by Colin A

5 stars

Had problems abroad and were sorted out …

Had problems abroad and were sorted out well. thanks

2 days ago
by Maurice

5 stars

Great all round service

I ordered some extra money in the morning, for next day delivery, and it arrived with Royal Mail the next day, great all round service by all .


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