TransferWise - Independent review

All you need to know before sending money with TransferWise

Mid-market exchange rates Competitive and transparent fees Excellent user experience

8.30/10 Very good
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TransferWise review by Monito

TransferWise acts as a secure intermediary in an international bank to bank money transfer. They charge a low and transparent transfer fee and convert your money at the true mid-market exchange rate. You can pay with a bank transfer, debit and credit card, or even with Apple Pay with the TransferWise iOS app in the UK. In most cases, the money will arrive within 1-4 working days on your recipient’s bank account.

TransferWise is a top choice for international money transfers between bank accounts, as evidenced by the dozens of thousands of excellent TransferWise reviews on Trustpilot. They can send 38 different currencies to 72 countries, and are one of the very few companies who can offer the true mid-market rate. Their low and transparent transfer fees make them extremely competitive.

The cherry on the cake? The TransferWise website and mobile apps offer a spectacularly great user experience, which make everything from signup to transfer simple and efficient.


PROS
  • You get the true mid-market rate
  • Low and transparent transfer fees
  • Fantastic user experience
  • Excellent customer reviews on Trustpilot
CONS
  • Limited number of supported countries
  • Transfer time can be a bit long depending on where you’re sending to
  • You can only send to a bank account



Reviews powered by

32,767 customer reviews on TransferWise on Trustpilot


6 hours ago
by Baris Sedef

5 stars

Transferwise is one of the best finance …

Transferwise is one of the best finance solution that i ever faced.

6 hours ago
by Michael F.

5 stars

TransferWise

This transaction was easy to process, and the web site is self explanatory. I will use Transferwise in the future for any further transactions. Useful

1 day ago
by David

4 stars

First let me say it can take several …

First let me say it can take several days to set up an account and get verified. However, once you do you most certainly can save a whole lot of money...Read more

First let me say it can take several days to set up an account and get verified. However, once you do you most certainly can save a whole lot of money compared to conventional wire transfers. I live in Florida and transferred money to my wife's account in Canada to be used toward the purchase of a condo. Once all was set up, it was a simple matter to get the funds to her account and there were only minimal fees from Transferwise to do so. We got the full and best exchange rate at the time, and there were no bank fees at her end. The only reason I would not give them 5 stars is that three different customer service reps gave me three different answers as to how much could be transferred at a time! One said $10,000 US, another $50,000 and a third $1 MILLION!!! How could they possibly not be on the same page here? I figure I ended up saving a good $20,000 so it was worth the confusion, but they really need to train their reps as to rules better.


More reviews

1 day ago
by Tom Parkin

1 stars

AVOID AT ALL COSTS

On the 5th of December I had $15k USD sent to my borderless US account, which I now learn is not 'borderless' as it doesn't accept international payments...Read more

On the 5th of December I had $15k USD sent to my borderless US account, which I now learn is not 'borderless' as it doesn't accept international payments (this is not clear as you have to click a link then scroll down on a small box, which does not look scrollable). The support team told me it will be rejected and returned to the sender within 6 days (3 days to reach them and 3 days to return). We are now 10 days past when the funds were sent, and the sender has not received the rejected funds back! Transferwise asked for payment confirmation which I sent, however Transferwise said "Our payment specialists took a look at the proof of payment, but couldn’t find this information." even though it shows their borderless USD account details and ACH routing no. I'm now chasing both parties in regards to where the money is! The partner that sent the funds, I've done business with for years, they're trustworthy and always pay on time. So lets guess who has the money?? I run an SME from home and this is my wage and cashflow they've lost, I've had to stop trading for now as I can't pay my suppliers or myself. If i don't have answers on Monday, I'll be in touch with trading standards and the FCA as this could put my business under. Merry Christmas!

1 day ago
by Michelle Jones

1 stars

Verification process takes far too long and no reply from support…

Verification process takes far too long, I wrote to support, I got no reply, then I got an email asking me to "rate my customer service...Read more

Verification process takes far too long, I wrote to support, I got no reply, then I got an email asking me to "rate my customer service experience". What experience? They never replied, and I am STILL WAITING for verification. It's a charity account for crying out loud, what do they think I'm going to do with it. Ridiculous.

2 days ago
by Jamie

5 stars

Absolutely the best transfer company …

Absolutely the best transfer company I've used by far. The best currency rate I've had and the quickest currency delivery. It was so easy...certainly the...Read more

Absolutely the best transfer company I've used by far. The best currency rate I've had and the quickest currency delivery. It was so easy...certainly the easiest I've done in the last 5 years! I am one happy camper. Transferred AUD at 4.30am & had it in my NZ account before 12.30pm the same day. Yes, for sure, they will be my new currency conversion and transfer provider.

2 days ago
by Mr Abid Shehzad

1 stars

Not a very good experience and …

Not a very good experience and impression for me as a first time customer. The whole experience is very distressing and exhausting considering the amount...Read more

Not a very good experience and impression for me as a first time customer. The whole experience is very distressing and exhausting considering the amount of money involved for someone transferring such a large amount for the first time. I wanted to invest into a property in Pakistan. I needed to send 2,600,000 PKR (£18k+) there within a week. I did a lot of research and compared prices and ratings. I decided on these guys. There online system accepted my request for the amount to be transferred on Friday 1st December. I was able to track the transfer on my mobile app. Time of arrival of the funds was estimated to be Monday 4th December. I was updated constantly by email over the weekend including confirmation of successful transfer email on Monday. I kept ringing my bank in Pakistan on Monday, Tuesday and Wednesday morning. I decided to then ring TansferWise on Wednesday 6th December. It was only then, when the advisor looked on his screen, that he informed me that the transfer had been declined as their new partner in Pakistan has a limit of 1,000,000 PKR. So why had I not been informed ?! I was given an apology and an excuse that their systems had not been updated with the fact that they now had a new partner in Pakistan with a lower limit than before, which is why their system had accepted my request of 2,600,000 PKR. Anyway, they then advised that either I can have my funds back or try again and send the funds in 3 smaller amounts. However by now the exchange rate had gone back down, and it was now going to cost me a further approx. £183 = A shortfall of 24,720.31 PKR. They agreed to cover this as compensation and also give me 2 free transfers of up to £3000 for the future. So I agreed to send funds in 3 smaller amounts and they would send a 4th transfer of 24,720.31 PKR to cover the shortfall. From Wednesday 6th December my funds arrived the following Monday 11th December successfully but the 4th compensation amount has failed to reach my Pakistan account. I rang my Pakistan bank on Wednesday 13th December and they informed me that that transfer had been cancelled ??? So now its Friday 15th December and I am at the stage where TransferWise have told me to wait up until Monday 18th whilst they find out from the operations team as to what has happened. Bottom line is its now been 2 weeks and my required funds to reach my destination has not been honoured :( Its very unfortunate that this has occurred as they have very good online website, mobile app and customer service, but the reliability of service has been unacceptable. The whole experience is very distressing and exhausting considering the amount of money involved for someone transferring such a large amount for the first time.

2 days ago
by Muzamil

5 stars

Excellent!!

Excellent!!! Fair!!! Very Happy

2 days ago
by Hari Vigneswaran

2 stars

Guarantee an exchange rate when you get the money

We transfer money after watching the market and wait for the correct day to transfer money. You introduced address verification and you don’t accept...Read more

We transfer money after watching the market and wait for the correct day to transfer money. You introduced address verification and you don’t accept payslip as proof of address. You slowed down the process and changed the anticipated exchange rate. You should atleast guarantee an exchange rate from the moment you get the money

2 days ago
by souvik bose

4 stars

The best in the business around the …

The best in the business around the world.

2 days ago
by Jamsel

1 stars

Be very careful

Be very, very careful when planning to entrust any of your money to this organisation.Having successfully opened an account, but on testing the system by...Read more

Be very, very careful when planning to entrust any of your money to this organisation.Having successfully opened an account, but on testing the system by transferring a small amount of Sterling into the TransferWise account, they not only held onto the money for 5 working days (constantly stating that it would be "credited within a few seconds"), they then closed the account without any warning or explanation. The level of "marketing puff" about the ease of transfer et cetera contained on the website is very close to misrepresentation of a serious nature. Very tempting to report The entire processto the UK Trading Standards organisation. Deeply unimpressed, but relieved not to have become any more deeply involvedBefore they took any more of our money.

2 days ago
by Andy Holloway

5 stars

Great service and rates

Great service and rates. I get paid in USD so the borderless account is perfect for me. It puts me more in control of my finances.

3 days ago
by Lawi Ash

4 stars

fast and infective with no hassle or so …

fast and infective with no hassle or so ever

3 days ago
by Tommaso Bernabò

5 stars

Fully recommended

Fully recommended, fair, cheap. It saves loads of money, easy to use and safe. I love TransferWise honsetly

3 days ago
by Ravikant Devakate

5 stars

Quick response

Quick response and immediate resolution. Would definitely recommend

3 days ago
by THOMAS GERARD

5 stars

Fast and secure.

Fast and secure.

3 days ago
by Prashanth V

2 stars

Don't believe the transfer time they promise initially......

I was promised money would be transferred within a day, but ended up receiving after 5 days. I have lost trust on these guys.

4 days ago
by Apetrei Marian

1 stars

Very bad customer experience

Very bad customer experience, i share my invite link to friends on facebook and because one of them create 2 account from my link they cancel my offer...Read more

Very bad customer experience, i share my invite link to friends on facebook and because one of them create 2 account from my link they cancel my offer where they should pay me 50£ at every 3 customer invited who used the account. So I'm wonder how i can control people creating only one account and i couldn't find any answer ? After i complain to transfer-wise customer service they look really relax and said is nothing they can do about . So i cancel my account .

4 days ago
by Sambit Praharaj (chikun)

5 stars

Excellent and fast service

Excellent and fast service

4 days ago
by Sanjeev Verma

2 stars

Not very intuitive site- money transfer way more convoluted

Not very intuitive site. There are many steps involved in receiving first time payment internationally and they are not explained well on the site....Read more

Not very intuitive site. There are many steps involved in receiving first time payment internationally and they are not explained well on the site. Support system is very hard to reach on phone. Really don't know the value of this platform when i have PayPal. Yes, i might pay a bit more on transaction but the payments there are instantaneous (compared to 7 days on end to end transaction here at transferwise)

4 days ago
by Aurélie Van Vooren

5 stars

Good application

I made 2 transfers only, but never had a bad surprise, neither the person who recommended it to me. Really fast transfer during the week, cheaper than...Read more

I made 2 transfers only, but never had a bad surprise, neither the person who recommended it to me. Really fast transfer during the week, cheaper than classic bank transfer.

4 days ago
by MR Ben Blackledge

5 stars

Excellent Site

Excellent Site, Very Secure and amazing exchange rates well worth using.

4 days ago
by MAIJA HELENA HYVARINEN

5 stars

bank assistent

It is easy to transfer money via your Enterprise.

4 days ago
by Andreas Kongstad

3 stars

Used to be good

Used to be good, now not sure. No response in 2 weeks about missing transfers...

4 days ago
by Ger Vic

5 stars

Excellent

Excellent, frictionless, user friendly, fast, cheap.

5 days ago
by DIWAKAR REDDY

5 stars

Secure and fast transfer

Secure and fast transfer

5 days ago
by Peter Nevitt

5 stars

Anybody who uses banks to move funds …

Anybody who uses banks to move funds between countries needs to understand the degree to which they are being ripped off. I have used Transferwise for...Read more

Anybody who uses banks to move funds between countries needs to understand the degree to which they are being ripped off. I have used Transferwise for such transactions between UK and Australia, and France to UK and have saved considerably against what the banks would have charged. Transferwise is easy to use, the app is clean, clear and secure, the terms and conditions and costs are transparent and fair. Peter Nevitt

5 days ago
by O A Ltd

4 stars

It's been good so far for me

It's been good so far for me. Please keep up. You customer service responds on time too.

5 days ago
by Karthik Kalva

5 stars

Very quick and hassle free transaction

Very quick and hassle free transaction. Great Service.

5 days ago
by Joe Guggia

5 stars

Very quick and easy....just the way …

Very quick and easy....just the way everything should be!!!


TransferWise has excellent customer reviews on Trustpilot, with close to 90% of the over 29’000 customers who have given their feedback rating the company 5 stars. Here’s a summary of what TransferWise customers have to say:

Positive
  • TransferWise is great value for money and cheaper than banks
  • Transfers are fast
  • The process is simple, efficient, and fully transparent
Negative
  • A few transfers took longer than initially announced
  • Some personal distaste of the website and money transfer process


Can I trust TransferWise ?

Our users often ask us, is TransferWise safe? Like all the companies on our site, they must meet several safety criteria which make them 100% safe and trustworthy.

TransferWise is a licensed Authorised Electronic Money Institution, and are therefore regulated by the Financial Conduct Authority (FCA) and Her Majesty's Revenue and Customs (HMRC) in the United Kingdom. They offer institutional grade security for their service, including 256-bit SSL encryption with a 2048-bit signature.

As per FCA regulations, clients’ funds are held completely separate from TransferWise’s own business accounts, in so-called segregated accounts. Should the company have any financial difficulties, your money will therefore be safe.

TransferWise employs 600 people across its seven offices around the world. Employees give the company a close to 5 star rating on the employer review site Glassdoor, and describe team as a “great company that is doing an awesome job” full of “smart and motivated people”, a company that is “super customer-focused” with an “excellent culture” that is “something special, something different”. One employee wrote: “The product is honest so there's no trying to cheat customers -- it's work you can feel good about doing.“ Overall, it’s clear that employees love working there and that they feel that they are on a mission to make sending money as cheap and convenient as possible.

TransferWise has raised over $115M dollars from world-famous investors such as Richard Branson and Andreessen Horowitz, which has helped the startup sustain its phenomenal growth rate of approximately 15%... per month!

So, is TransferWise safe? Absolutely, we wouldn’t hesitate to trust them even with transfers of large amounts. In fact, we have used them ourselves for a lot of our own international payments.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 900507

 







How TransferWise works


  1. Create an account: Sign up for TransferWise in just a few moments. You can do this by connecting with your Facebook or Google account.
  2. Set up your transfer: Enter how much you're sending and where you’d like the money to be received. You can send to your own account abroad, or to another person or business.
  3. Send the money: Send your money to TransferWise with a local bank transfer, by paying with a debit or credit card, or by using Apple Pay.
  4. Conversion: TransferWise converts your money at the mid-market rate and, when possible, matches you with people sending in the other direction. That's why it costs so little.
  5. Money on its way: The converted money is sent to the recipient’s bank account. Everyone gets notified by email, so you always know where the money is.

 


 

TransferWise Exchange Rate & Fees

Transfer fees

TransferWise fees are low and fully transparent. They charge a percent of the transfer amount, with a minimum fee for small transfer amounts. The minimum TransferWise fees and percent depend on the currencies you are sending from and to.

For example, from GBP (British Pound) to EUR (Euro), you will pay 0.5% of the transfer amount with a minimum fee of £2. Sending to COP (Colombian Peso), currently the most expensive currency of TransferWise, will cost you 2.5% of the transfer amount with a minimum of 16,000 COP.


Exchange rate

TransferWise will generally convert your money using the true mid-market rate when they receive and process your money. This means that the TransferWise exchange rate is the fairest exchange rate you can hope for.

In many cases, if you’re sending from or to GBP (British Pound), EUR (Euro) or USD (US Dollar), TransferWise will automatically lock the exchange rate for a time frame of 24-48h so you’re not exposed to exchange rate fluctuations (they call this the “guaranteed rate” feature). This is one way to ensure that your recipient receives a specific amount, which can be useful if you’re paying for bills for example. The only caveat is that your money must be received by TransferWise within the specified time frame, or else the exchange rate - and therefore also the amount received - will no longer be guaranteed.

Alternatively, if you’re sending from a certain list of currencies (see below), you can make a “specific amount transfer”. To do this, you will deposit a small exchange rate protection at the same time you make the payment to TransferWise for your transfer. After your transfer is made, TransferWise will return to you whatever was not needed to convert to the exact specified amount. Currently, the list of sending currencies for which specific amount transfers are available is: AUD, BGN, CHF, CZK, DKK, EUR, GBP, HUF, NOK, NZD, PLN, RON, SEK.


Other fees

In most cases, TransferWise uses local accounts to collect and send funds. This means that there should be no fees charged by the sending or receiving banks, and no intermediary bank fees.

If you’re paying by credit card, you will be charged a credit card fee of 0.3% - 2% depending on the currency you’re sending from and the type of credit card you are using. Debit card payments are free, unless you’re sending from AUD (Australian Dollar), CHF (Swiss Franc) or NZD (New Zealand Dollar) in which case you will pay a debit card fee of 1.2% - 2%.

TransferWise sends certain currencies via the international SWIFT network, which most banks will charge a fee to receive. If you’re sending to these currencies, make sure you check with the receiving bank how much they charge for incoming SWIFT payments. TransferWise SWIFT currencies are: CAD (Canadian Dollar) over $5000, JPY (Japanese Yen), USD (US Dollar) over ~$36’000, and ZAR (South African Rand).

TransferWise can also receive USD (US Dollars) via SWIFT. If you live in the US, you will not want to do this since your bank will likely charge you fees to make a SWIFT payment, and free or cheaper alternatives are available (domestic wire and ACH direct debit). You’ll only want to send USD to TransferWise via SWIFT if your payment is coming from outside the US.



TransferWise Brazil

Sending money to Brazil with Transferwise will cost you 1.5% (or 10 BRL for payments under 667 BRL), which includes a tax of 0.38% called IOF (Imposto sobre Operações Financeiras). The IOF is applied to any foreign exchange transaction in or out of Brazil and is not specific to TransferWise.

You have to transfer a minimum of 10 BRL but you can’t transfer more than 250,000 BRL per transfer. Due to Brazilian regulations, if you transfer more than 10,000 USD per transfer, 35,000 BRL per month or 70,000 BRL per year, you may have to provide TransferWise more information about the transfer. The receiving brazilian bank might ask for a power of attorney document (Procuração) as well as a registration form (Ficha Cadastral) to the recipient.

Sending money from Brazil with Transferwise will cost you 2.5% (or 10 BRL for payments under 667 BRL), which also includes a 0.38% IOF tax.

The maximum amount you can send from Brazil is 9,999 BRL per transfer AND per month.

Once your transfer is set-up, TransferWise will send you a Boleto which expires within one working day (expiry time is shown on the Boleto).

You will need to indicate your CPF number, the Cadastro de Pessoas Físicas (Portuguese for "Natural Persons Register"), when you set-up you transfer on TransferWise. It should be 11 digit and the same one you provided when creating your account.

Important: when you send money from and to BRL, Transferwise will limit the fluctuation of the exchange rate to 5%. It means that if the exchange rates drops by 5% or more between the time you create a payment to or from Brazil on TransferWise and the time TransferWise is completing your transfer, your transfer will be delayed until the exchange rate rise again below the 5% threshold.



Which documents will TransferWise require to verify my identity?

To comply with anti-money laundering regulations, TransferWise must verify your identity. They will ask for a copy of your identification documents, a proof that the adress you provided is correct and a reason for your payment.


Identification Documents

It can be a Passport, National ID card or a Driver's Licence.

Proof of address

In order to verify your address, TransferWise will need to be able to see a document from a reliable insitution showing your name and your adress. This document can be a utility bill (Gas, landline phone, Eletricity), a Bank or credit card statement, a Tax bill, a vehicle registration, a Driver's licence indicating your adress or any other document from the government or a financial institution.

Proof of funds

You may be required to provide a reason for your payment. Examples include: "Purchasing an overseas property", "Sending money back home to family" etc..


Mobile apps

TransferWise offers mobile apps for both iOS and Android smartphones and tablets. The TransferWise app, which provide a fantastic user experience and are very convenient, are rated 4.6 / 5 on the Google Play Store and 5 / 5 on the Apple App Store.

With the TransferWise apps, you can send money abroad from anywhere, check the status of your transfers or cancel them. You can make debit or credit card payments directly within the TransferWise app, or if you prefer to make a bank transfer to TransferWise, the app will provide you with the information you need to make your transfer through your online banking platform or at your local bank branch. With the TransferWise iOS app, you can even pay for your transfer by using Apple Pay!

 


Additional services

TransferWise can also help businesses make international payments to suppliers, freelancers and employees. The fees and exchange rate and fees are the same as for private customers, however there are some restrictions on certain currencies for business customers. The list of TransferWise currencies with restrictions for sending from or to a business account are the following: AUD, BRL, CAD, CNY, INR, LKR, PKR, RUB, TRY, UAH, USD.

TransferWise provides some helpful tools for you to use. The TransferWise rate tracker helps you monitor the evolution of the mid-market exchange rate, and you can choose to receive rate alerts every day or when the mid-market rate reaches a certain level. The TransferWise SWIFT / BIC code toolkit lets you easily find and verify the SWIFT / BIC codes of banks around the world, so you can make sure you’re entering the right information when you set up your money transfer. Finally, the TransferWise currency converter tool lets you convert one currency into another currency at the real exchange rate, which is the exchange rate that TransferWise will offer you when you use them to send money abroad.

 


The story behind TransferWise

TransferWise was founded in 2010 by two Estonian migrants, Taavet Hinrikus and Kristo Käärmann, who were living in London. Taavet needed to send money from Estonia to the UK, while Kristo was making regular transfers from the UK to Estonia. After realizing that they were both sending money in opposite directions, they developed a clever peer to peer model to avoid having to do costly international bank transfers. Kristo would make a local transfer of GBP (British Pound) from his UK bank account to Taavet’s account in the UK, while Taavet would do the same in EUR (Euros) between his and Kristo’s Estonian bank accounts. As for the exchange rate between GBP and EUR, they simply used the current true mid-market rate that they found online. Since they were not sending money internationally and were both getting the mid-market rate, they quickly saved thousands of pounds on their transfers.

When they realized that this could be helpful to the hundreds of millions of migrants worldwide making regular money transfers abroad, they decided to create TransferWise. Today, the company sends $750 million around the world every month, employs 600 people, and has raised over $115M dollars of investment. The company is headquartered in London and has additional offices in Tallinn (Estonia), New York and Tampa (USA), Cherkasy (Ukraine), Budapest (Hungary) and Tokyo (Japan).

 


Offices around the world

 


United Kingdom

186-188 City Road, 2nd Floor
London EC1V 2NT
United Kingdom

Estonia

Veerenni 24 (entrance A)
10135 Tallinn
Estonia

Tampa (USA)

4012 Gunn Highway
Suite 250 (2nd floor)
Tampa, Florida, 33618
United States

New York (USA)

WeWork Soho West
175 Varick Street
New York 10013
United States

Ukraine

Pushkina 100, office 5
18000 Cherkasy
Ukraine

Hungary

Lajos Utca 126-130
1036 Budapest
Hungary

Japan

Ginko Kyokai Building
1-3-1 Marunouchi
Chiyoda-kum, Tokyo
100-0005 Japan

 


 


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Key facts about TransferWise

Service information

Time to open an account A few minutes
Minimum amount -
Maximum amount -
Available languages
Français
English
Deutsch
Español
Português
Italiano
Required documents -

Company information

Type of service provider Online money transfer operators
Active since 2011
Headquarter London, United Kingdom
Regulated by FCA

Contact information

Contact support -
Service hour -
Twitter @transferwise
Facebook transferwise
Youtube transferwise


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