TorFX - Independent review

All you need to know before sending money with TorFX



Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



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2,233 customer reviews on TorFX on Trustpilot


4 days ago
by Yani

2 stars

Be Cautious still not transferred even though they have had the money for two days

For a company who transfers 3b a year a $1700 transfer has been so hard work after a day of supplying additional documents. I am starting to believe this...Read more

For a company who transfers 3b a year a $1700 transfer has been so hard work after a day of supplying additional documents. I am starting to believe this is a fraudulent company. They say that it is the compliance team but what team cannot put one request for additional docs Down rather than ask for one then another then another then another??? Three days and still money not transferred be cautious

4 days ago
by Eileen Westlake

5 stars

Great Service

Recently, we used TorFX for the first time to transfer a large sum of money from the UK to NZ. They were extremely helpful and easy to communicate with....Read more

Recently, we used TorFX for the first time to transfer a large sum of money from the UK to NZ. They were extremely helpful and easy to communicate with. This was largely due to Luke Zorab, who aided us every step of the way, keeping us clearly up to date with the current exchange rates, and the process of transferring funds from one country to another. Having never used a service such as TorFX, we were initially apprehensive, however this was quickly overcome once we had communicated with Luke, who put all of our concerns to rest. If we were ever to need to transfer a large sum of money again, we would not hesitate to return to TorFX.. We would highly recommend the service provided by Luke.

09/16/2017
by David Blyth

5 stars

We have just completed a transfer of …

We have just completed a transfer of funds from France to the UK. the exceptional advice and help received from Luke Zorab made the process feel very...Read more

We have just completed a transfer of funds from France to the UK. the exceptional advice and help received from Luke Zorab made the process feel very easy. He was very clear , professional and helped us every step of the way. He was always available to answer our queries and gave first class advice . We would not hesitate to recommend Luke and TORFX to anyone who would need this service. Thanks Luke


More reviews

09/15/2017
by Crayner

1 stars

Took my funds after registration they REFUSE to send to beneficiary.

Took my funds after registration. Then claimed the company I wished to pay were on a RISK LIST so refused to transfer funds .. then after my protest that...Read more

Took my funds after registration. Then claimed the company I wished to pay were on a RISK LIST so refused to transfer funds .. then after my protest that they were highly respectable and of best financial standing in the area, Torfx said it was me ???!!! That had been red flagged as I had paid with my banks debit card (i've been with the bank and account near 25 years!) so when I questioned that TORFX said it was because I transferred via their "secure" website so need to supply further I.d. ???!! I state now that this is only latest of many deals done with this company for tens of thousands of pounds! Yet now exchange rate improves they tie up my money & claim they will not transfer it. OTHERS BEWARE! Now they wish me to send photos of my passport / driving licence via unsecured email?! I have lost all trust in them .. they have had my cleared funds for days & after my complaints fail to transfer it to beneficiary they now say is OK. I am out of pocket over £10,000 ! Be very careful whom you trust with financial transfers of funds. Bank is simplest and in my opinion best and most reliable. I am unsure if I will ever see my hard earned cash again back from this TORFX. Seeking legal advice to try to recover it. Take care!

09/15/2017
by Gillian Ferris

1 stars

RUDE SALESMAN

I just registered with this company but in the meantime i decided to use another company. Some one from TorFx just called me an when i told them i had...Read more

I just registered with this company but in the meantime i decided to use another company. Some one from TorFx just called me an when i told them i had allready done the deal he started asking me questions about it. I told him there is no point in me answering your questions as i had allready done the deal. to which he answered " there's no need to be like that i will cancel your registration good by" . How did he know i dont need to do another one later on Rude man

09/13/2017
by Jeannette Tucker

5 stars

In praise of Holly Purchase

I am using you to say that I cannot praise Holly Purchase highly enough. I am afraid I am very computer illiterate and she helped me through every stage...Read more

I am using you to say that I cannot praise Holly Purchase highly enough. I am afraid I am very computer illiterate and she helped me through every stage with complete patience, efficiency and competance. She deserves a bonus. Thank you again Holly. Regards Jeannette Tucker (Customer number 747229)

09/12/2017
by AMY

5 stars

Were so helpful and made this process …

Were so helpful and made this process easier for us

09/11/2017
by Anne Samuel

5 stars

Transferring funds overseas is not …

Transferring funds overseas is not something I have any experience of and I was extremely relieved when I found Gavin at TorFX. He made the process...Read more

Transferring funds overseas is not something I have any experience of and I was extremely relieved when I found Gavin at TorFX. He made the process easy, kept in regular communication and took me through every step of the transaction. Would definitely recommend this service. Thank you Gavin.

09/11/2017
by Nicholas May

5 stars

Excellent clear advice

Excellent clear advice. I will continue to use this service. I liked the personal touch.

09/10/2017
by Nicholas Whiston

5 stars

I couldn't be happier with the service

I couldn't be happier with the service. A lovely young lady called Josephine guided me through the whole process, she was understanding and professional,...Read more

I couldn't be happier with the service. A lovely young lady called Josephine guided me through the whole process, she was understanding and professional, if there were more stars than 5 I'd be clicking them!!

09/10/2017
by Kathleen Porter

5 stars

excellent service all round

excellent service all round

09/10/2017
by HASSEN

3 stars

Surprisingly it has taken three weeks …

Surprisingly it has taken three weeks for the transfer to effected.It might the first time and hopefully it will not take as long the next time I use...Read more

Surprisingly it has taken three weeks for the transfer to effected.It might the first time and hopefully it will not take as long the next time I use TORFX.The account manager is very good.

09/10/2017
by David London

5 stars

I had doubts at the beginning

I had doubts at the beginning. In the end, l was very happy. Great professionalism from the staff. It's as simple as described. Perfect

09/09/2017
by Private

5 stars

Very professional

Very professional - no complaints.

09/09/2017
by Julie Beharry

5 stars

Fabulous service

Fabulous service. Got a great rate by Tom. He advised the best time to exchange. Will use for my overseas pension in the future.

09/09/2017
by Alan Fairbrother

5 stars

Excellent service would use your …

Excellent service would use your services again

09/09/2017
by Sadra

4 stars

Excellent communication and support

Excellent communication and support, timely transaction

09/09/2017
by Peter Allen

4 stars

A mixed review…

As a first time FX user I was a bit unsure about it all. Josephine was excellent at staying in touch and guiding me through the process. I would say...Read more

As a first time FX user I was a bit unsure about it all. Josephine was excellent at staying in touch and guiding me through the process. I would say that the "best price guarantee" (promised in an email) isn't quite right and the process is a bit opaque. Josephine first quoted me a lower rate. When I mentioned the better rate with TransferWise she went back to "Treasury" and came up with something that ALMOST matched it but not quite. So no best price guarantee at all! Another big flaw with your system (for the customer anyway!) is that the customer has to commit the funds BEFORE knowing what the rate will be. At TransferWise they tell you the rate, guaranteed for 24 hours upfront. So, despite the very friendly communication and efficiency in the actual transfer arrangements, a mixed review. The process left me a little dis-satisfied.

09/09/2017
by Jennifer Spiegel

5 stars

TORFX

My account manager Josephine Ottoway was excellent- I was very new to the process and very nervous about the amount of money I was dealing with. Josephine...Read more

My account manager Josephine Ottoway was excellent- I was very new to the process and very nervous about the amount of money I was dealing with. Josephine was so supportive- she kept in touch with me, gave updates every few days and explained everything really well so that I felt comfortable. I can't recommend TORFX enough. Thanks!!

09/09/2017
by Mrs Janet Grant

4 stars

I found the whole experience

I found the whole experience, fast and very professional. Very good exchange rate and Chris was very patient with me. I cannot recommend the company...Read more

I found the whole experience, fast and very professional. Very good exchange rate and Chris was very patient with me. I cannot recommend the company highly enough. Very pleased indeed.

09/04/2017
by Mr Desmond Southwell

5 stars

BRILLIANT COMPANY

Exceptionally good experience with TORFX and Luke Zorab, who made it all so easy, with no exceptions. This very nice, pleasant gentleman knows his job...Read more

Exceptionally good experience with TORFX and Luke Zorab, who made it all so easy, with no exceptions. This very nice, pleasant gentleman knows his job 100%. I had no problems transferring quite a large (for me) amount of money to another country. He explained everything so thoroughly, that any worries I did have were allayed immediately. The currency was exchanged while I was on the phone and transferred within a couple of hours. I will definitely use again in the very near future. Thank you, Luke. I wish you well. Des.

09/02/2017
by Anita Harradence

5 stars

Highly recommended

Highly recommended Having an Accounts Manager who is there to help and support my individual needs whilst makes exchanging and transferring money, giving...Read more

Highly recommended Having an Accounts Manager who is there to help and support my individual needs whilst makes exchanging and transferring money, giving me peace of mind. They call back and go though step by step if you have any problems. They have very competitive rates. I could not praise the help and support my Accounts Manager has done for me, he has made the process of purchasing a property overseas so much easier for myself and husband.

09/02/2017
by Chris

5 stars

Friendly and personalised service …

Friendly and personalised service whilst still very effective, professional and rapid. Does exactly what it says on the tin!

09/01/2017
by Chris Rowlands

5 stars

Excellent service

Excellent service as always, I've used torfx for years and will do in future

09/01/2017
by Richard Freedman

5 stars

"I found TOR FX highly professional

I found TOR FX highly professional, taking me through the foreign exchange process step by step. Tim Atkinson is my Account Manager whom I find to be...Read more

I found TOR FX highly professional, taking me through the foreign exchange process step by step. Tim Atkinson is my Account Manager whom I find to be very competent, professional and courteous. TOR FX demonstrated excellent customer service, ensuring that I was happy at each step. TOR FX offered an excellent exchange rate too! For foreign exchange, I would highly recommend TOR FX and I will continue to use them!

08/30/2017
by Nadeem Seedat

1 stars

Needed to transfer over a large sum …

Needed to transfer over a large sum overseas, provided all the information the company required however for some reason they couldnt transfer the money...Read more

Needed to transfer over a large sum overseas, provided all the information the company required however for some reason they couldnt transfer the money over. Instead of refunding me the full amount they deducted charges of around £500. The company will call you every 2 minutes and send you emails as soon as you make an enquiry to transfer some funds but as soon as money is sent over it is very difficult to get hold of someone, phone lines always busy and promises made to be called back. I sent various emails had no replies, went to twitter and got blocked. This company has taken around £500 of my money and I have no proper answers!

08/27/2017
by Les brown

5 stars

Money transfer

I usually use my bank to transfer funds, however spoke to Luke (zorab) in the morning by mid afternoon Luke had helped me set up an an account and...Read more

I usually use my bank to transfer funds, however spoke to Luke (zorab) in the morning by mid afternoon Luke had helped me set up an an account and transfer the funds all in one day, excellent service and their exchange rate was way better than the bank rate

08/18/2017
by TracyPadley Neofitos

5 stars

Exceptional Service!

I was initially slightly apprehensive transferring funds through a currency broker. However, with the impeccable professionalism , friendly support and...Read more

I was initially slightly apprehensive transferring funds through a currency broker. However, with the impeccable professionalism , friendly support and help from my Account Manager Jerry Rowe at TorFX, eased any anxieties I had. The transaction was quick, straight forward and efficient, Jerry always in contact with me in Athens during the process. The exchange rate excellent too! I would not hesitate to recommend TorFX to anyone wishing to exchange currency and I shall definitely be using them again! Thank you Jerry and all at TorFX!

08/18/2017
by Richard Farmer

5 stars

Great service

Great service, great advice will be recommending TorFx

08/17/2017
by Alison Knowler

5 stars

Excellent service

Torfx were so easy to deal with, they made transferring money from England to Australia so easy. The personal account manager assigned to us, James, was...Read more

Torfx were so easy to deal with, they made transferring money from England to Australia so easy. The personal account manager assigned to us, James, was a pleasure to deal with


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Key facts about TorFX

Service information

Time to open an account -
Pay-in options Bank Account
Pay-out options Bank account
Minimum amount -
Maximum amount -
Available languages
English
Required documents -

Company information

Type of service provider Foreign exchange companies
Active since -
Headquarter -

Contact information

Contact support -
Service hour -


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