TorFX - Independent review

All you need to know before sending money with TorFX



Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



Reviews powered by

2,389 customer reviews on TorFX on Trustpilot


02/02/2018
by Colin

5 stars

Holiday cash transfer to Thailand / Cambodia

This is the first time I have used TorFX and I'm very happy with their service. Myself and friends had booked a motorcycle tour of Cambodia with a company...Read more

This is the first time I have used TorFX and I'm very happy with their service. Myself and friends had booked a motorcycle tour of Cambodia with a company we have used before and was always wary of carrying large sums of money to pay for the holiday on arrival so this year we looked at transferring the funds in advance. TorFX gave us excellent rates, almost bank of England so better than any high street or online provider with a free transfer service. 2 days later our holiday company confirmed receipt of payment. Communication and service was excellent and I will definitely be using them again in the future.

01/26/2018
by Andrew Harrison

5 stars

Excellent customer support

Excellent customer support. My first time to use this service and staff very helpful to help me through the process.

01/28/2018
by G M B

4 stars

Torfx are generally good

Torfx are generally good. always willing to help and ring me to give help but when logging in [ after office hours ] for some reason even with new...Read more

Torfx are generally good. always willing to help and ring me to give help but when logging in [ after office hours ] for some reason even with new password I cannot log on meaning more time wasted and extremely frustrating. will have to wait till Monday.


More reviews

01/31/2018
by Jill Karhan

2 stars

Transfering funds

I bought GBP just before Christmas to transfer urgently to London. It took 2 days to sort through some issues and then I was told they would be in...Read more

I bought GBP just before Christmas to transfer urgently to London. It took 2 days to sort through some issues and then I was told they would be in recipient's account next day . They did not arrive and when I called on 28/12, 1 week later, I was told the funds would leave immediately i.e. they had not been sent . When I twice emailed asking for an explanation I heard nothing - very poor service

01/26/2018
by Martin Stronge

5 stars

Professional, very knowledge & extremely efficient

Professional, very knowledge & extremely efficient, best describes the level of service Laura Botha offers!

01/26/2018
by Tawny

1 stars

Horrible experience

Horrible experience trying to set this up. I sent a credit card statement less than 1 month old, a utility bill, a bank statement, a tenancy agreement,...Read more

Horrible experience trying to set this up. I sent a credit card statement less than 1 month old, a utility bill, a bank statement, a tenancy agreement, and all of these have the same address. Still the person in question(Bridget) wanted another bank statement that was monthly (I don’t get monthly, I get three monthly), or a mailed bill( I am eco friendly). Then she started asking for details about why I was wanting to transfer my funds- I have family in the states and I tx funds to them regularly but I should not have to give these details - I haven’t even set up an account yet! I was trying to switch to these guys because of free transfers, but after that nightmare I will stick with Ofx - less painful and invasive. I felt like a criminal trying to set up an account. What a nightmare.

01/23/2018
by miranda

5 stars

My experience with TorFx far exceeded …

My experience with TorFx far exceeded my expectations. My broker Matthew Hall kept me consistently informed of fluctuations in the market, and walked me...Read more

My experience with TorFx far exceeded my expectations. My broker Matthew Hall kept me consistently informed of fluctuations in the market, and walked me through the wisest moment to make my transfer from the UK to the USA. I could not recommend Matthew or TorFx highly enough. Look no further!

01/18/2018
by Rav

1 stars

They don't respect the fact that I …

They don't respect the fact that I unsubscribe from their email alerts. Tried 3 times! Very unprofessional.

01/17/2018
by Phil Jones

5 stars

Recently moved from Canada

Would definitely recommend TorFx. Moving finances was easy, the rates were good and very impressed with the level of service each time we used them. Will...Read more

Would definitely recommend TorFx. Moving finances was easy, the rates were good and very impressed with the level of service each time we used them. Will definitely use these guys again.

01/16/2018
by Penelope Ainsworth

5 stars

I would highly recommend TorFX to …

I would highly recommend TorFX to anyone. Hannah Wilson was excellent to deal with very professional and understanding. I would have done this review...Read more

I would highly recommend TorFX to anyone. Hannah Wilson was excellent to deal with very professional and understanding. I would have done this review sooner but I have been ill since Boxing day.

01/16/2018
by Mary

5 stars

A first class service provided and …

A first class service provided and would highly recommend this company to all who would benefit from it,

01/15/2018
by Patsy Ann Pickup

5 stars

Fantastic prompt service

Fantastic prompt service

01/14/2018
by Andrew Pratt

5 stars

Couldn't ask anymore from the torfx …

Couldn't ask anymore from the torfx staff in anyway . Special thanks to Adam solomon

01/13/2018
by Mr Speyer

5 stars

A smooth and convenient way to transfer …

A smooth and convenient way to transfer my funds. In all a professional and yet personable service .

01/12/2018
by David

5 stars

Very easy to use

Very easy to use, helpful staff.

01/12/2018
by Gloria Frankel

5 stars

very helpful and patient

very helpful and patient. I had a lot of questions but they put me at ease and said I could ring them anytime I felt worried.

01/11/2018
by Mr Robert Morris

5 stars

Highly recommended

Great rates, simple system and speedy transfers once again. Very helpful account manager and staff. R T Morris

01/11/2018
by John Nelson

5 stars

Excellent from start to finish.

Excellent from start to finish.

01/10/2018
by Anne Biddle

5 stars

Highly recommended

As Brits living in the US we needed a reliable, fast way to send money to the US. We have been using TorFX for nearly two years and, so far, they have...Read more

As Brits living in the US we needed a reliable, fast way to send money to the US. We have been using TorFX for nearly two years and, so far, they have never let me down. Communication is excellent and help is always an email or phone call away. I would not hesitate to recommend them

01/10/2018
by Rattanapron Pookueng

5 stars

Very very good and thanks

Very very good and thanks

01/09/2018
by Susan Wallis

5 stars

Very helpful and patient personnel

Very helpful and patient personnel at TorFX, who got us set up. The only slowdown was our bank in Canada not knowing how to set up the transfer process...Read more

Very helpful and patient personnel at TorFX, who got us set up. The only slowdown was our bank in Canada not knowing how to set up the transfer process with Barclays and that took several phone calls. Once that was set up, TorFX did the transfer quickly and efficiently and we'll definitely be doing our transfers with them in the future.

01/09/2018
by Andreas Poullouras

5 stars

After years of hassle,having to go to …

After years of hassle,having to go to the bank, and the expense involved in transferring money, what a pleasure and how easy it is with TorFX. I would...Read more

After years of hassle,having to go to the bank, and the expense involved in transferring money, what a pleasure and how easy it is with TorFX. I would recommend them as a company without any reservation

01/08/2018
by Matthew Orchard

5 stars

Where do I start

Where do I start? TORfx have helped me convert many times over the years. Recently I compared them to my bank. TORfx saved me over £400 on a conversion...Read more

Where do I start? TORfx have helped me convert many times over the years. Recently I compared them to my bank. TORfx saved me over £400 on a conversion of €20k back to sterling. James Rowe is one of the most sincere genuine guys I've ever spoken to. Speaking positively about a financial services company in this day and age is a taboo. Let me break that taboo: TORFx are 10 out of 10.

01/07/2018
by Marietta Snell

4 stars

Very helpful

Very helpful, friendly contact and service

01/07/2018
by Martyn Turner

5 stars

TorFX Money Transfer

Very efficient. TorFX arranged a transfer over the Christmas period and were much more efficient and responsive than my bank. Excellent service.

01/06/2018
by ccm

4 stars

easy procedures

easy procedures, lovely young man on the other end of the phone. only thing, I would have liked more practical advice as to when to change for the best...Read more

easy procedures, lovely young man on the other end of the phone. only thing, I would have liked more practical advice as to when to change for the best rate. I know nothing is set in stone, but felt very much on my own, with no knowledge of the money market, which left me making the exchange on the wrong day and losing a lot of money.

01/06/2018
by Lisa Malservisi Cornillot

5 stars

I had a wonderful experience with this …

I had a wonderful experience with this company, they are very professional and friendly, always available and well knowledged. I highly reccomend this...Read more

I had a wonderful experience with this company, they are very professional and friendly, always available and well knowledged. I highly reccomend this company and I am planning on using them again very soon. The exchange rates are much better than the banks and I received my money the very next day from UK to the USA. Easy and straightforward. Thank you.

01/06/2018
by Beverley John Savage

5 stars

Very helpful with excellent guldance

Very helpful with excellent guldance

01/06/2018
by Timothy Tappenden

5 stars

No problems at all

No problems at all

01/06/2018
by Customer

5 stars

Excellent

Excellent. Very easy, and guided all the way on my first transaction by a very helpful agent. Recommend. Will use again.



Ask questions or share your comments on TorFX




Compare all the options before your next money transfer Compare now

Key facts about TorFX

Service information

Time to open an account -
Pay-in options Bank Account
Pay-out options Bank account
Minimum amount -
Maximum amount -
Available languages
English
Required documents -

Company information

Type of service provider Foreign exchange companies
Active since -
Headquarter -

Contact information

Contact support -
Service hour -