TorFX - Independent review

All you need to know before sending money with TorFX



Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



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2,180 customer reviews on TorFX on Trustpilot


12 hours ago
by Liz Dove

5 stars

Very easy

Very easy. Caroline was very kind and efficient. She made a very stressful time much easier, and put my mind at ease. I would recommend to anyone. Thanks!...Read more

Very easy. Caroline was very kind and efficient. She made a very stressful time much easier, and put my mind at ease. I would recommend to anyone. Thanks! Delighted with the exchange rate.

12 hours ago
by MR STANLEY JULIAN FLINTHAM SMITH

5 stars

Excellent advice and service from Tom

Excellent advice and service from Tom. I would not hesitate to use the service and would certainly recommend the company to anyone. I cannot praise the...Read more

Excellent advice and service from Tom. I would not hesitate to use the service and would certainly recommend the company to anyone. I cannot praise the company enough

12 hours ago
by Tony

5 stars

Ally and a professional service

Used Torfx on a number of occasions with no complaints. Ally is the key in that she provides not only a professional service but also has a very positive...Read more

Used Torfx on a number of occasions with no complaints. Ally is the key in that she provides not only a professional service but also has a very positive and helpful attitude. Nothing ever seems to phase her even though our last transaction proved more difficult, calling for a little ingenuity to get around awkward overseas issues she encountered. Torfx through Ally certainly offers a very good service to its clients and gets our recommendations.


More reviews

1 day ago
by YC

5 stars

I was worried about transferring funds …

I was worried about transferring funds from abroad until a bank employee recommended Torfx to me. Over the many transactions Torfx has conducted with me...Read more

I was worried about transferring funds from abroad until a bank employee recommended Torfx to me. Over the many transactions Torfx has conducted with me since 2013 I have always had excellent and personal attention from Torfx. I have worked with Ian who is consistently first class over all these years (and in his occasional absence on leave his colleagues, eg James, have also evinced very high standards). I recommend Torfx and Ian without reservation.

3 days ago
by Sean F

5 stars

I was recommended TorFX buy a family …

I was recommended TorFX buy a family friend in the UK. I made contact with Gavin and went through the steps of getting an account set up which was easy to...Read more

I was recommended TorFX buy a family friend in the UK. I made contact with Gavin and went through the steps of getting an account set up which was easy to do and used their App to update the bank account which I was receiving the money. I was worried about sending such a large amount of money without going through a bank but I would definitely use them again. They will keep in regular contact until you are ready to make the transfer and their Daily Update emails will give you an interesting insight into the current market. Once you're ready, the process is simple. Make a call, get a quote, accept the terms verbally and the money is sent. I received the money in Australia within 2 business days.

4 days ago
by Brian Moore

4 stars

Easy money transfer

Torfx were efficient and helpful with my first transaction. Rates were competitive and the money was transferred with minimum delay.

07/16/2017
by Karen

5 stars

Really good service thanks

Really good service thanks! Easy transaction with very little fuss. Will be using again!

07/12/2017
by Jayne w

5 stars

great service and simple transfer process

I've dealt with several currency transfer companies over the last ten years and TorFX are by far the best. My agent Caroline Dobson is super efficient and...Read more

I've dealt with several currency transfer companies over the last ten years and TorFX are by far the best. My agent Caroline Dobson is super efficient and responsive and the whole process is very simple, especially with the mobile app. The amounts you can exchange and send are also more flexible than other companies that I've used.

07/12/2017
by Thomas Burnell

4 stars

Fantastic Service from TorFx

Very helpful staff to guide through the transfer process and easy to user interface when providing required information. Quick transaction processing, so...Read more

Very helpful staff to guide through the transfer process and easy to user interface when providing required information. Quick transaction processing, so service very good in all respects.

07/09/2017
by Alan Dawber

5 stars

A HEARTY RECOMMENDATION OF TORFX

I had never dealt with a finance company before, so was a little apprehensive. However, I had no need to be. Once I had registered, I was kept regularly...Read more

I had never dealt with a finance company before, so was a little apprehensive. However, I had no need to be. Once I had registered, I was kept regularly informed and explanations and advice were given at every step, mainly by jerry Rowe. I also appreciated the regular bulletins about the state of currencies. In the end everything went smoothly, with a large amount I had to transfer in two tranches. My only regret was leaving the transfer to co-incide with the British General Election, for I lost out quite heavily - but that was not TorFX's fault. They proffered whatever sound advice they could. I would heartily recommend the company, and if a further opportunity arises, will use its services again.

07/09/2017
by Elaine Blencowe

5 stars

Top Notch

Excellent service and support throughout all transactions. I can highly recommend TorFX.

07/09/2017
by Yvonne Kent

5 stars

Extremely helpful and professional

Extremely helpful and professional. Most impressed with the whole experience and will use them again.

07/08/2017
by Carol Embleton

5 stars

Spanish Bank Gaurantee pay out finally …

Spanish Bank Gaurantee pay out finally received after 10 year wait - I was dubious to deal with anybody else other than a certified registered company...Read more

Spanish Bank Gaurantee pay out finally received after 10 year wait - I was dubious to deal with anybody else other than a certified registered company which they are - we did not want to get caught again - No problem -brilliant service, easy enough to do. Luke phoned to say I had made an error with putting my bank name as account holder instead of my personal name but this was easily rectified. Money received straight away as promised. Luke was extremely helpful and a pleasure to deal with and most important of all received a better rate.

07/08/2017
by David Saul

5 stars

Very helpful and proactive.

Very helpful and proactive.

07/08/2017
by Amanda Bailye

5 stars

I was most impressed with Philip …

I was most impressed with Philip Alllen's assistance and attention. He gave us an informed viewpoint and was understanding, indeed sympathetic, with a...Read more

I was most impressed with Philip Alllen's assistance and attention. He gave us an informed viewpoint and was understanding, indeed sympathetic, with a "first timer's" lack of experience of international money exchange. Absolutely no hesitation on recommending TorFX.

07/08/2017
by Lawrence Lingham

5 stars

Currency exchange

A fast and professional service. I will be using the service again in the near future.

07/08/2017
by MR STANLEY JULIAN FLINTHAM SMITH

1 stars

Excellent service and advice from Tom

Excellent service and advice from Tom. This was my first dealing with the company. The journey was simple and constructive advice was available from the...Read more

Excellent service and advice from Tom. This was my first dealing with the company. The journey was simple and constructive advice was available from the beginning. I would certainly use the service again.

07/08/2017
by Kathy

5 stars

Very attentive and responsive

Very attentive and responsive. Extremely pleased with rate and service. Still waiting though for voucher/gift card for friend who referred me to Tor FX as...Read more

Very attentive and responsive. Extremely pleased with rate and service. Still waiting though for voucher/gift card for friend who referred me to Tor FX as advertised.

07/08/2017
by Martha Griffiths

5 stars

I needed to transfer dollars to pounds...

I needed to transfer dollars to pounds and had virtually no experience of money transfers. I was recommended to try Torfx by a friend. Philip Allen at...Read more

I needed to transfer dollars to pounds and had virtually no experience of money transfers. I was recommended to try Torfx by a friend. Philip Allen at Torfx was extremely helpful, and I would and will use Torfx again.

07/08/2017
by Ross K

5 stars

Very good communications

Very good communications. Thank you Tom for giving us first timers the confidence to proceed with quite a large transaction. All good.

07/08/2017
by Mike Rose

5 stars

I have recommended the TorFX service to …

I have recommended the TorFX service to other people and will continue doing so.

07/08/2017
by NC

5 stars

Very competitive rates

Very competitive rates. Professional and friendly staff. Effortless transfer. Will definitely use again.

07/06/2017
by derek burson

5 stars

Quite honestly

Quite honestly, I have given up on using my own Bankers to transfer funds overseas.Each and every time they attempted the transfer in Branch, THEY FAILED....Read more

Quite honestly, I have given up on using my own Bankers to transfer funds overseas.Each and every time they attempted the transfer in Branch, THEY FAILED. Alternatively, now having found TorFX, the transfers are made effortlessly. The internet site is so easy to operate and the immediate response to any phone call made, is actioned swiftly and with courtesy.NO long waiting in a queue, NO costly delay. I cannot recommend TorFX enough. You are treated with superb personal attention no matter how small the problem or transfer figure. I am truly delighted to be a partner with TorFX a FIRST CLASS COMPANY!!

07/04/2017
by Paul

5 stars

Professional

Professional, polite, efficient and would recommend Torfx to anybody. This was my first experience dealing with a foreign exchange broker. Thanks John I...Read more

Professional, polite, efficient and would recommend Torfx to anybody. This was my first experience dealing with a foreign exchange broker. Thanks John I really appreciate your expertise

07/01/2017
by Ms Gill Hollingdale

5 stars

Fantastic Service

l recently used Torfx for currency exchange Euro to sterling following sale of house in France. The service l received was second to none from start to...Read more

l recently used Torfx for currency exchange Euro to sterling following sale of house in France. The service l received was second to none from start to finish. Communication via phone and email with James Rowe was always polite,professional but at the same time friendly, which was very useful particularly during a stressful period of the sale. l sent many emails which were always answered promptly with encouragement and information. l will certainly use this company again in the near future

06/29/2017
by Daniel Expugnatio

2 stars

Let me first elaborate on the great …

Let me first elaborate on the great stuff about TorFX. They have a great customer service, they are very reliable and they are very fast and responsive....Read more

Let me first elaborate on the great stuff about TorFX. They have a great customer service, they are very reliable and they are very fast and responsive. The downside is the rate which was the worst that I could get. I was offered to send the funds back (good customer service) but this would have caused a delay which would have put me into logistical issues. So I agreed with the deal. Let me share the details and comparison about the deal in CHF -> PHP effected on June 26: Oanda mid market rate: 51.68 Local Currency Exchange at a Philippine Mall: 50.8 Transferwise: 50.64 (including all fees) Worldremit: 50.55 (including all fees) TorFX: 50.01 My star rating would be 5 star for customer service, 1 star for consistency with Marketing message and 0 stars for the rate which results to 2 stars overall. The claimed marketing quotes as published on e.g. "bestexchange" are far away from reality. The true statement is that they act much faster than your normal bank. So if you need a fery fast, reliable, secure and supported broker at a high cost then TorFX is for you.

06/25/2017
by Margaret Antrobus

5 stars

I have nothing but praise for TorFx.

I am very impresses with the exceptional service provided by TorFX. Transferring money to a bank in Canada was explained in great detail. Phone calls and...Read more

I am very impresses with the exceptional service provided by TorFX. Transferring money to a bank in Canada was explained in great detail. Phone calls and emails were answered promptly by Rebecca Wilson, and once I said the word, the money was in the Canadian bank in less than a day. I would definitely recommend them

06/20/2017
by alan steele

5 stars

Just a quick line of thanks

Just a quick line to that you and your colleagues at TorFX for handling my transfer of Euro's on the purchase of my new home in Spain. I found the...Read more

Just a quick line to that you and your colleagues at TorFX for handling my transfer of Euro's on the purchase of my new home in Spain. I found the service to be easy to use and felt 'comfortable' in the fact that my money was being handled well and securely at all times with your frequency of contact and general help during this extremely stressful time ! I would also like to mention that it was a very reassuring to be able to log in to your website at any time to see what was happening. The rate that you gave me was also extremely competitive within the market place. As you know I was directed to you by SJP as their preferred partner, but would definitely recommend your services to anyone SJP or, not who needs to make currency purchases and transfers whether they be large (like mine) or small. Once again, thanks very much for your help Kindest Regards Alan Steele

06/17/2017
by Florian Block

5 stars

Perfect Service

Perfect service (we were with Jerry). We trusted them with all our savings for a property purchase, and they have handled it swiftly and professionally....Read more

Perfect service (we were with Jerry). We trusted them with all our savings for a property purchase, and they have handled it swiftly and professionally. They offered a great rate compared to barclays. Would definitely recommend.

06/17/2017
by Jean McKiernan

5 stars

I would definitely recommend TORFX for …

I would definitely recommend TORFX for International transfers as they provide a very safe way of moving money overseas by a personal account which can be...Read more

I would definitely recommend TORFX for International transfers as they provide a very safe way of moving money overseas by a personal account which can be accessed by an individual or by TORFX on your behalf for larger amounts - the money arrives within a day of request depending on your bank at the receiving end The person I dealt with was always available either by phone or e-mail and was always very helpful I felt really safe and would use them again should the need arise


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Key facts about TorFX

Service information

Time to open an account -
Pay-in options Bank Account
Pay-out options Bank account
Minimum amount -
Maximum amount -
Available languages
English
Required documents -

Company information

Type of service provider Foreign exchange companies
Active since -
Headquarter -

Contact information

Contact support -
Service hour -


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