SMTJ - Independent review

All you need to know before sending money with SMTJ


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357 customer reviews on SMTJ on Trustpilot


07/19/2017
by Lynn Moudy

1 stars

Poor Response Time - Do Not Use Newark

I spoke with Newark prior to placing an order I needed ASAP. The gentleman I spoke with told me the manufacturer had stock and they could ship next day....Read more

I spoke with Newark prior to placing an order I needed ASAP. The gentleman I spoke with told me the manufacturer had stock and they could ship next day. When my order was still being processed three days later, I tried to cancel. The person I spoke with on Friday said he would need to call the factory before he could cancel the order and I should call back if no one from Newark contacted me. I received an email on Monday stating my order shipped and could not be canceled. However, my order did not ship until Monday.

06/15/2017
by Jill

2 stars

They sent my pricing to my customer

I sent an order which was to be direct shipped to my customer but billed to me. This company, who happened to have the email of my customer on file, sent...Read more

I sent an order which was to be direct shipped to my customer but billed to me. This company, who happened to have the email of my customer on file, sent them my invoice with my pricing. They destroyed any future business with this customer for this type of product and have undermined any trust that I and my company may have had for them.

04/27/2017
by Julie

1 stars

Will charge you for expedited delivery

Will charge you for expedited delivery, but if you didn't call in- then you will wait over a week for your part. POOR customer service- asked for help 2...Read more

Will charge you for expedited delivery, but if you didn't call in- then you will wait over a week for your part. POOR customer service- asked for help 2 per day for a week. Sent my stuff UPS ground after i paid for next day air.


More reviews

04/19/2017
by jrs

1 stars

Don't buy from this company!

Don't buy from this company!! I placed an order with this company. They promptly sent an acknowledgement with an estimated delivery. When I had not...Read more

Don't buy from this company!! I placed an order with this company. They promptly sent an acknowledgement with an estimated delivery. When I had not received what I had ordered, I sent them an email and inquired when I would get my order. The email reply came back from customer service that they would not be shipping the order because they don't supply that item. They never communicated this to me until I emailed them. I called Newark.com customer service today to discuss their email reply and was told by customer service that they were no longer valid item numbers in their system and didn't seem to care that they had taken my order had no plans to ship it and never have officially cancelled it! This is a very strange situation. Don't order from this company.

02/01/2017
by Dan

1 stars

Will not cancel orders

I made a an order with these guys for something that said in stock. I then received a confirmation email stating that I would not receive my product for...Read more

I made a an order with these guys for something that said in stock. I then received a confirmation email stating that I would not receive my product for at least 2 months!!! Are you serious?! I then called and spoke to customer service and told them that was too long. Before I could even ask to cancel my order the customer service rep replied " You want to cancel your order?" As if he knew that I was about to say it. I said yes. He then told me that he'd cancelled my order and that I should receive confirmation for the cancelled item. NO CONFIRMATION. I called today and the customer service rep says "We don't cancel orders." What do you mean you don't cancel orders? Why did your other rep say that he'd cancelled my order? The item won't get shipped out for another Month and a half!!! He didn't care, he didn't try and look at it from my point of view. He didn't try and look into it all. This leads me to believe that they are purposely doing this so that when I send it back they can charge me a bunch of bogus fees for restocking and shipping. Meaning the other guy lied about cancelling my order. No sir! Not happening. Bottom line is, find another company with better and honest customer service and faster shipping. The new company I'm dealing with has already shipped out my stuff.

11/26/2016
by Richard J. Deckard

4 stars

Great customer service and a wide component selection

For the last 4 years I have selected newark as my main electronics supplier. Their customer support is top notch and requisting quotes is really quick and...Read more

For the last 4 years I have selected newark as my main electronics supplier. Their customer support is top notch and requisting quotes is really quick and easy. Whenever the iopportunity arises, I recommend their service.

10/19/2016
by Bradley Mabe

2 stars

email says "getting it to you as fast as we can" - customer service rep says, well not so much!

I tried very hard to give Newark a fair shot at my prototyping & design parts orders. The first went reasonably well, but the second was executed with...Read more

I tried very hard to give Newark a fair shot at my prototyping & design parts orders. The first went reasonably well, but the second was executed with all the rapidity of a sloth and the customer care of a garden snake. When placing the order from the web, I made sure that the parts and quantities I ordered were indicated as "in stock" - I pulled the trigger and waited ... and waited ... and waited. Finally, after 6 days I went to Mouser - had what I needed, shipped that afternoon and in my hands the next day. I emailed Newark's customer support and asked politely - since I'd not seen any movement on my order now for 7 days, could they just cancel it. The email sat in their inbox most of the day Friday - over the weekend - then most of the day on Monday before receiving a very curt and unapologetic response to the effect that it was too late to cancel the order because now it was "in process". A couple hours later I got an email indicating my order had shipped. In the end, I'm not going to make a big fuss with them, I'm just gonna tell others and won't consider Newark as a parts source unless I simply can't find it from ANY other supplier.

10/18/2016
by George Smith

5 stars

One Stop Shop

Reliable company, great stock, fast shipping. We use Newark very frequently, never disappointed.

09/30/2016
by Raymond_Tucker

5 stars

Good On-Line Service

On-Line Catalogue worked smoothly. Placed small on-line order for Solid State Power Relays. Shipped immediately from stock. Arrived in a couple days.

09/21/2016
by Anna_Perez

4 stars

SURVEY

I RECEIVED GREAT SERVICE, CUSTOMER SERVICE WAS VERY HELPFUL.

09/15/2016
by Absolute Sound Labs-Mark Wilson

5 stars

Newark .. Quality Vendor

We switched to Newark as one of our primary Vendors awhile back. We have been very happy with them, from breadth of lines represented to Customer Service...Read more

We switched to Newark as one of our primary Vendors awhile back. We have been very happy with them, from breadth of lines represented to Customer Service and fill ratio. If your looking for a new vendor or want to add Vendors, you should explore Newark.

09/14/2016
by Lindsay Fowks

4 stars

Raveon

Great value.

09/13/2016
by Purchasing

3 stars

Active Avoidance

I used to consider Newark as one of my 'go to' suppliers but not anymore. Mainly due to lousy customer service. It (the customer service) was always...Read more

I used to consider Newark as one of my 'go to' suppliers but not anymore. Mainly due to lousy customer service. It (the customer service) was always mediocre at best but now i try to actively avoid doing business with the company due to delayed customer service or none at all.

09/13/2016
by Kevin P.

5 stars

Great Company

Newark always has items we need in stock, fast shipping, easy to order, helpful customer service. Newark is our 'go to' for material. Highly recommend.

09/13/2016
by Ben_Hickok

5 stars

excellent service and quality

Fast and friendly service.

09/13/2016
by Ken_McLean

4 stars

Element 14

Found all parts easily

09/11/2016
by Max

5 stars

Raspberry Pi 3 Model B

The shipping was really fast. So far I have no problem with my orders. I will continue to place my order here for future electronic components and MCU.

09/10/2016
by Daniel_Rossi

4 stars

Newark Element 14

Very good products with fast shipments, but not always reliable honoring their own offers.

09/09/2016
by Matt_Du_Vall

5 stars

My Best Choice

I just started a new position with a Hospital as a Biomedical Tech. I had choice of all the vendors for my electronic supplies. I chose Newark because of...Read more

I just started a new position with a Hospital as a Biomedical Tech. I had choice of all the vendors for my electronic supplies. I chose Newark because of the great service I had in the past. I don't spend much but, this is My Best Choice.

09/09/2016
by Rosangela_Alves

5 stars

Great Service and fast Ground shipping

I've been ordering from Newark for years and have received great service and fast Ground shipping. Also, most of the parts that our customers need are...Read more

I've been ordering from Newark for years and have received great service and fast Ground shipping. Also, most of the parts that our customers need are usually in stock. Thanks!

09/09/2016
by Darrell_Morrison

4 stars

Newark Element 14

I am very pleased with all my buying experiences with Newark. They are a solid electronics company that I can turn to to find just about everything I need...Read more

I am very pleased with all my buying experiences with Newark. They are a solid electronics company that I can turn to to find just about everything I need in the electronics field. I also receive fliers from them with new items in the field.

09/08/2016
by Luisito_Cunanan

5 stars

Easy Ordering!

Easy to find parts, easy checkout and returns.

09/08/2016
by B/R Instrument Corp

5 stars

Easy

Newark has always been a trusted company to deal with in my many years of ordering parts. There quality and selection are excellent and with an easy to...Read more

Newark has always been a trusted company to deal with in my many years of ordering parts. There quality and selection are excellent and with an easy to use website you can have what you need ordered in minutes.

09/08/2016
by John_Davis

5 stars

Had the parts we needed.

Newark carries some odd connectors that no one else does. Great source for those "off" items.

09/07/2016
by Jeff_R.

4 stars

Great experience

Parts came in on time. Very little effort on installing the parts to the top assembly. We will order this part again.

09/07/2016
by Robert_Armstrong

1 stars

Items shown IN STOCK are almost always back ordered

I recently ordered 100 pcs. of this part 76P8858 -TMMS-105-01-F-Q-FS on 8/25/2016 that showed Newark had 200 pcs. in stock for OVERNIGHT DELIVERY. After 2...Read more

I recently ordered 100 pcs. of this part 76P8858 -TMMS-105-01-F-Q-FS on 8/25/2016 that showed Newark had 200 pcs. in stock for OVERNIGHT DELIVERY. After 2 days I emailed you and got a response that the parts were back ordered and would ship on 9/7/2016. This is not the 1st time this has happened. It would be great if your website actually had some updates when you go to ORDER STATUS. It would also be great if you actually had the parts that were ordered on hand or show that they were back ordered as 99% of the vendors I buy from do. Our Engineering team counts on being informed on these things and this lack of communication puts our projects in jeopardy of major delays. Thank you for your cooperation, Regards,

09/07/2016
by Victor_Torres

4 stars

Great customer service!

Follow up by service reps and emails keeps me informed on the status of my order.

09/07/2016
by Arty_Medeiros

5 stars

The Best

Always have what we use

09/07/2016
by Tentech_Corporation

5 stars

Great service!!

I have been a Newark customer for a long time and I keep buying with them because the service is excellent, the ground shipping is very cheap and awesome...Read more

I have been a Newark customer for a long time and I keep buying with them because the service is excellent, the ground shipping is very cheap and awesome quick. Just one suggestion: Would be good for the website to allow enter a referal customer number for the parts we buy. Great company!!

09/07/2016
by PartsBuyer

5 stars

Great Quality!

Great Quality and value!


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