Smith & Smith - Independent review

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6 customer reviews on Smith & Smith on Trustpilot


11/10/2017
by Ian Amelia

5 stars

very helpful and understanding and he …

very helpful and understanding and he kept on asking if there was anything i needed to know and helped in evry way possible

12/09/2016
by Ramsey Kassar

1 stars

Trainers that peel and worn around 7 times

My beautiful Paul Smith trainers have lost all the outer lining and have cracked and peeled Paul Smith customer services weren't very interested as I...Read more

My beautiful Paul Smith trainers have lost all the outer lining and have cracked and peeled Paul Smith customer services weren't very interested as I could not produce a receipt for returning to store .If the company saw my wardrobe of Paul Smith Merchandise they would see a very good and satisfied customer sorry Paul Smith not any more !!! Your customer services and after sales is awful and you should take a look at yourselves. Thanks and I hope people will think twice When purchasing there trainers pound for pound Primark Trainers are better.

02/26/2016
by Julie Chadwick

1 stars

Unacceptable Customer Services and dreadful quality clothing

I purchased a pair of shorts that cost £92.00 reduced from £130.00, when washing for the first time I followed the instructions and handwashed at a...Read more

I purchased a pair of shorts that cost £92.00 reduced from £130.00, when washing for the first time I followed the instructions and handwashed at a cool temperature. Within one minute the bowl was full of various colours. I removed the shorts and dried them hoping they would dry ok but they didn't so I used a colour run which did not work, although more dye came out of the garment. I contacted Paul Smith last June and after various emails and 8 months later they have concluded that I must have washed the shorts with another garment even though I know this not to be true and have maintained this all along. They claim to have washed them which was at my request and no further dye came out. I would not waste my time returning a garment if it was my fault but I know this is not the case. Will NEVER buy from Paul Smith again. To take 8 months to resolve!!! an issue is a disgrace.


More reviews

03/12/2015
by David Novak

1 stars

£375 on eye glasses which lasted 1 year

I value and really look after my belongings, which is why I was so annoyed at Paul Smith for selling me some cheaply made eye glasses which lasted the...Read more

I value and really look after my belongings, which is why I was so annoyed at Paul Smith for selling me some cheaply made eye glasses which lasted the grand total of 13 months. Shoddy quality for a premium price.. Be warned!



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