Postbank - Independent review

All you need to know before sending money with Postbank


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305 customer reviews on Postbank on Trustpilot


01/09/2018
by Isabella Sommer-Zhang

1 stars

Save your time and energy and don't go …

Save your time and energy and don't go to Postbank. I am German and yes, the customer service and the service moral is the worst you have ever seen. Guy...Read more

Save your time and energy and don't go to Postbank. I am German and yes, the customer service and the service moral is the worst you have ever seen. Guy on service hotline literally told me that I was an idiot and not listening to him cuz I asked if it's also possible to cancel my account (with no money in it) per fax or email in this 21st century. I thanked him for not being able to help me at all and he told me to shove it and go to the postbank office if I have the time (7min) to be wasting his time. Bravo.

01/03/2018
by Kai B

1 stars

THE Worst customer service ever

THE Worst customer service ever! I have never dealt with such rude, racist and unfriendly people. I want to put emphasis on racist because I’m baffled...Read more

THE Worst customer service ever! I have never dealt with such rude, racist and unfriendly people. I want to put emphasis on racist because I’m baffled on how these comments are ok. 3 experiences on customer service line: 1st one got frustrated because I didn’t know their process (mind you I just opened the account this is my first call to do a wire) and asked me to move back to the country we’re i came from????! Excuse me??!!! 2. Didn’t even try to pronounce my name right, so when I helped her by repeating my name she straight up told me: “I can’t pronounce that” (my name is not complicated but you can tell it’s not German) I told her that I had a problem with the wire from her colleague and that it didn’t go through because something was missing. She asked over and over on purpose “what are you missing, are you ok?” (Getting personal) So when my tone changed after her rude question and I said are “you kidding me” - she just said I don’t have to deal with this and hung up!!!!!! 3. Since they messed up my first wire and put in the wrong reference number I wanted this woman to repeat everything twice (I had to wait 14 days in order to get the first butchered wire transfer back imagine my frustration) So then she asked me “how often do you want to ask me to repeat things” indicating that she wasn’t in the mood to repeat things anymore. Excuse me for trying to double check because of your incompetent colleagues. Don’t open an account here unless you don’t mind rude and unprofessional. I’m leaving this bank after only 4 weeks I have had it with them.

12/24/2017
by Mac Rae

1 stars

Expensive and customer unfriendly

Expensive and customer unfriendly. Lodged cheque took more then a week to clear. Fees for everything and IBAN not accepted by other banks


More reviews

11/06/2017
by ICH

1 stars

Worst banking experience EVER

Worst banking experience EVER Save yourself some trouble and just give them a pass. I opened my account on 12 September and still don't have a functioning...Read more

Worst banking experience EVER Save yourself some trouble and just give them a pass. I opened my account on 12 September and still don't have a functioning bank account and it's November now! They said they sent all the necessary documents but I didn't receive any. We then canceled the card and they sent a new one. I unfortunately only got the card but no Pin code. They then promised to send the Pin code individually which they didn't. So I can't really use the card, can't withdraw any money from the ATM or pay in the shop. They then forgot to send me the remaining documents such as Telephone Pin or online banking which means that whenever I call Postbank they can't help me because without the telephone Pin they simply hang up on you. "Please understand that without your telephone Pin we cannot serve you. Goodbye". I then have to go to the branch every time and do an emergency withdrawal to get some cash money at least . But since that's supposed to be for emergencies, the lady at the counter now refuses to pay me out my own money. It's absolutely ridiculous. The staff is absolutely incompetent, they give you contradicting information and simply don't care for your problems. When I was asking what I should do to pay for stuff (as I am in the middle of moving), I was told to just transfer my money to a family member and have them give it back to me in cash. I mean, why did I then open a bank account in the first place??? I could go on and on. Just save yourself some troubles and don't open a bank account there!!!!

11/05/2017
by Sabine Mosner

1 stars

Dreadful, on so many levels

If you're Anglo Saxon you might find German bureaucracy a bit hard going. But generally it works quite effectively, and is not unfriendly, as I found...Read more

If you're Anglo Saxon you might find German bureaucracy a bit hard going. But generally it works quite effectively, and is not unfriendly, as I found sorting out my mum's estate. However, postbank scores high on Kafkaesque bureaucracy, inefficiency, and inability to contact - their special bereavement office, is especially bad - no phone, e-mail, or local presence. Mistakes in forms means they are simply destroyed! Locals who remained unpaid were entirely unsurprised when I explained the cause. Stay well clear.

10/27/2017
by Maruška Kapić

1 stars

Double withdrawal from account

I opened my Postbank account in April 2017. In the beginning of May I tried to withdraw 100€ from an ATM machine of Commerzbank (in order to not pay...Read more

I opened my Postbank account in April 2017. In the beginning of May I tried to withdraw 100€ from an ATM machine of Commerzbank (in order to not pay commission), but I go no cash, so I went to another ATM to withdraw 100€, where I paid 3.95€ commission. Later I discovered that on the list of Umsätze, I had both withdrawals listed, so they took out 100€ x2 from my account, although I only received the cash once. After numerous calls, complaints, e-mails usw., they haven't refunded me and I doubt they ever will. Won't keep this account for long.

10/20/2017
by Leizel

1 stars

You will pay for random trouble they make.

I am currently residing here in Germany and opened an account with them last July2017 thru Ms. Rehwagen (I still have her calling card). All was doing...Read more

I am currently residing here in Germany and opened an account with them last July2017 thru Ms. Rehwagen (I still have her calling card). All was doing well until they CLOSED my account for NO REASON. I submitted all the necessary documents and things were smooth but they just suddenly thought to close it. So, with a German friend, we called the office saying what happened. They sounded concerned and wanted to fix this RANDOM PROBLEM. They even said that they will give compensation for the trouble they caused and set an appointment for on the same day to fix it. So I went to the Postbank office at Leipzig City Center asking why they closed my account...nobody knows why it happened and all my submitted documents were gone. With the letter i received that they closed my bank account, I also got a cheque amounting to the money left. To my dismay to their service with no answer to what happened, i just want to get my money and forget them. To encash the cheque, they will charge you 5euro. In summary, I wasted my time to go in their office to fix the problem I DID NOT CREATE, paid tram tickets, and PAID 5euro FOR THE TROUBLE THEY MADE.

07/28/2017
by eugenie

1 stars

Horrible experince with Postbank.

Horrible experince with Postbank. I had a Konto that was issued by Tchibo and Postbak changed the conditions and the expenses associated with it. They...Read more

Horrible experince with Postbank. I had a Konto that was issued by Tchibo and Postbak changed the conditions and the expenses associated with it. They never responded to my letters, and 1 year ago they actually did not modify my transfer limit (my own money!!!). I had to go in the filiale and ask what was going on; after a talk they "approved" the transfer (I was buying my house with my own money saved in a Postbank Konto)! It s like my money is their money! Very rude personal! Very bad service! I will not arrgue anymore with them, I am l quitting my account!

07/07/2017
by George

1 stars

The worst service

The worst service. Can't access my online banking. Tried to contact them for about 1.5 hours but no luck. The telephone service is all automated and it's...Read more

The worst service. Can't access my online banking. Tried to contact them for about 1.5 hours but no luck. The telephone service is all automated and it's impossible to get a competent person on the other line. They reply to email is generic unhelpful replies. Mine was "you probably don't have a bank account with us". And faxes and letter they just don't reply to.

03/21/2016
by Simone Atrops

1 stars

They don't care about customer satisfaction

I had a Postbank account for 11 years now and set it up just before moving overseas. At the time they had the best conditions regarding accessing your...Read more

I had a Postbank account for 11 years now and set it up just before moving overseas. At the time they had the best conditions regarding accessing your money while your overseas. Well, that has certainly changed! Over the years it has become harder and harder to access my own money. Despite phone banking and online banking it has come to a point now that I will cancel my account. Well... that is, if they let me do that. I would have canceled my account years ago if I have had the opportunity to open a german bank account at a different bank. But once your first place of residency is not in Germany anymore you are not able to open up a bank account in Germany. So I was sick with them. Last time I had to change my postal address it took 6 MONTHS (!!!) until someone at postbank showed mercy and changed my postal address on the phone after verification and all. But apparently this is not possible with Postbank anymore. So just to get that straight... I can transfer my money and do ask sorts of account management online and on the phone. But it's impossible to change my postal address. Last time I sent two fax and three letters in an desperate attempt to change my postal address. The result was bits and pieces of my address were changed but not enough information to send my mail to. And as mentioned before... After a mental breakdown on the phone someone finally changed it to the correct address. Unfortunately I'm in the same position now. I have to change my postal address once again. But even begging them to change it over the phone didn't help. And even the manager I spoke prefers me to cancel my account with them then to change my address on the phone. So I have given up. I'll cancel my account because Postbanks so called customer service is non existent. Oh... and guess how I should cancel my account... by sending them yet another letter!!! Not sure whether to laugh or to cry. I just never want to deal with Postbank again!

08/19/2015
by DSchmidt

1 stars

Nicht vorhandene Kundenkommunikation

Es ist unmöglich, bei diesem Unternehmen mit entscheidungsfähigen Menschen zu sprechen. Man läuft ständig an Gummiwände!! Absolut...Read more

Es ist unmöglich, bei diesem Unternehmen mit entscheidungsfähigen Menschen zu sprechen. Man läuft ständig an Gummiwände!! Absolut unempfehlenswert!

03/12/2015
by Victoria Chen

1 stars

Super ineffizient

The worst bank I've ever had a consumer account with so far. I was first attracted to them because their website looks so easy to use, but the website is...Read more

The worst bank I've ever had a consumer account with so far. I was first attracted to them because their website looks so easy to use, but the website is probably the only thing that is easy to use. Opening an account at their physical branch in Frankfurt was a slow and painful process. But that's not the worst. About 2 months ago my card was somehow demagnetized, and I ordered a new card. I was told that the card would reach me in 2 weeks, and I waited for 3 weeks before going to a branch again to ask about it. Turns out that my card was sent to my old address. I had previously updated to my current address TWICE, so I couldn't understand how that could happen. Nevertheless, I was asked to update my address again for the third time. 2 weeks later, the "new" card finally reached me, but guess what -- it was "invalid", and consequently the ATM ate it up when I tried to withdraw cash with it. I am now without any ATM card for more than 2 months now, and I have to go to a branch physically with my passport and some sort of account statement before I can withdraw cash (that's right, they are so ridiculous that they refuse to let me withdraw anything if i don't bring a piece of paper with my account number on it. My passport is not good enough an identity) I've closed their account and moving on to a different bank. Totally regretted my decision for Postbank.

03/12/2015
by Shailen Sobhee.

1 stars

Very slow slooooow bank

Since three weeks I submitted my university papers (Immatrikulationsbescheinigung) to confirm that I am a student. As a student, one should not be paying...Read more

Since three weeks I submitted my university papers (Immatrikulationsbescheinigung) to confirm that I am a student. As a student, one should not be paying the bank fees. Yet, they keep billing me every time.

03/12/2015
by Ivo Gretener

1 stars

terrible - avoid at all costs

Postbank has the worst customer service of any bank I've had an account with. Let me re phrase that: there is no customer service. I highly recommend...Read more

Postbank has the worst customer service of any bank I've had an account with. Let me re phrase that: there is no customer service. I highly recommend staying away from this company.



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