Pos Malaysia - Independent review

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3 customer reviews on Pos Malaysia on Trustpilot


01/26/2018
by Karen Ho

2 stars

HIGHEST LEVEL OF INCOMPETENCE - Pos Ekspres is as good as normal snail mail

I purchased a few Pos Ekspres envelopes of various sizes for speedy delivery as the product has the word express on it, right? I was sending within the...Read more

I purchased a few Pos Ekspres envelopes of various sizes for speedy delivery as the product has the word express on it, right? I was sending within the same state Selangor and did not expect next day delivery, but will allow maximum 3 days as it says in their website. Well, to our surprise they are capable for speed but totally inaccurate in targetted destination. The postman came back with my Pos Ekspres envelope the very next day at 1:00pm and sped off before I realised their mistake. I checked on their website under track and trace later that evening which states "Item delivered" at nearly 6:00pm. I emailed them to complain or just to alert them on problems within their processing system, and never got a respond till today:15 days later. Rang their care-line a few times - they never apologise - who confirmed that email response is promised within 48 hours, delivery is promised within 3 days for Pos Ekspres. The next delivery took them 4 days within the same state again. I still have in stock those Pos Ekspres envelopes. Pos Malaysia Bhd - such a shame you bear the name of the country - privatisation and technology did not improve your service to customers who used and stayed with you because we used to believe in you and pride in the nation. If you cannot even handle a simple task as postal delivery, I do wonder how competent you would be in bigger responsibility. Don't call your products Pos Ekspres when you cannot deliver at all; you are misleading the public.

12/30/2017
by Syazana Hasri

1 stars

Lousy service

ER118530029MY Stupid company. 2x failed delivery to me eventho I am waiting the whole day for my parcel. I called on Dec 27th and they told me that they...Read more

ER118530029MY Stupid company. 2x failed delivery to me eventho I am waiting the whole day for my parcel. I called on Dec 27th and they told me that they will re send the parcel to me on Dec 28th. But I checked again after waiting the whole day - unsuccessful delivery. Why didn't you try to call/text me if you are unable to deliver the parcel? This morning I called but no one answered. This company hire monkeys to do the job. For other people especially those who are new to Malaysia, you can opt for other courier. There are other reliable courier eventho a bit expensive but 101% better servise than Pos malaysia/poslaju.

06/23/2017
by Frankenpunk

1 stars

how to lose your parcels

I lived in Malaysia for a while and had to have medications sent to me from the UK. Two separate parcels 'went missing' (read 'stolen') that contained...Read more

I lived in Malaysia for a while and had to have medications sent to me from the UK. Two separate parcels 'went missing' (read 'stolen') that contained valuables and meds I needed. I complained to the local post office in writing via a local solicitor. Nothing was done about it.



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