Pangea - Independent review

All you need to know before sending money with Pangea

Fast -most recipients receive funds within 30 seconds Low and transparent flat fees from US $3.95 to $8 Simple, user-friendly interface

 


Pangea review by Monito

Pangea is a money transfer provider established in 2012 and is dedicated to providing fast, simple, fair and secure transactions. The service currently enables people in 26 US states to send money to 15 countries across Latin America and Asia. They’re mobile first--which means they’re focused on enabling users to send money internationally from your phone (their desktop site is simply a mirror of their mobile app). The app is available for both iOS and Android users. Pangea proudly says you can complete a transfer via the mobile app less than in 30 seconds, and reviews indicate they live up to their promise. Senders pay with a debit card and recipients get the money from their bank account or at cash pickup locations. Sending and receiving options vary depending on location.

Fees are flat, differ by country and are paid by the sender. For example, sending money from the US to Mexico costs US $4.95 per transfer, but to India it costs $3.95 and to China it’s $8. Transfer limits are US $2999 for bank transfers and US $1500 for cash-pickups. The minimum amount is $20.

They’re particularly competitive for transfers to bank accounts in China, Guatemala, Malaysia and Vietnam for transfers for cash-pickups in India, Philippines, Bangladesh, Bangladesh, Colombia, Guatemala, Indonesia, Vietnam.


PROS
  • Transparent, flat fees--you know exactly what you will pay
  • You can send money from your phone in 30 seconds
  • Simple, easy to navigate interface
  • Speedy transfers for many countries
CONS
  • Daily and monthly limits for senders and receivers.

 

Pangea gets great customer reviews on Trustpilot, with an average rating of 7.9 stars out of 10. Here’s a summary of what Pangea customers have to say:

Positive
  • By far the most frequent compliment is how fast the money is delivered
  • Ease of making the transfer with just a few clicks
Negative
  • In some cases, some customers’ transfers were delayed, cancelled for reasons often beyond Pangea’s control. In most instances Pangea responded to negative comments to clarify, apologize and/or offer to help resolve the situation.
  • There is some feedback about long waiting times for customer service. In most instances, Pangea replied to the negative comments to say they’ve reached out to help resolve the situation.
  • Daily: total limit of $2999, if paying in cash at a 7-Eleven, there’s a $300 upper limit. Monthly: limit of $6000 (if you pay with a debit card) and $2000 (if you pay cash at a 7-Eleven). This limit is refreshed every 30 days. For example, if you transfer $2999 on June 9, then $2999 on June 20 then you need to wait until July 8 in order to transfer money again.


Can you trust Pangea?

Pangea is subject to a wide range of laws and regulations of the recipient countries and is currently licensed and regulated by 26 individual state regulations across the US.

They received $20.4 million in venture capital funding from major institutional investors including Jump Capital and Chicago Ventures to grow the business. The company is headquartered in Chicago, Illinois, USA and they won “Best User Experience” and “Fastest Transfer” at the 2017 Finder Money Transfer Awards.







How Pangea works


  1. Create a Pangea account. They’ll ask for your cell/mobile phone number, full name, and postal address. You’ll then need to verify your phone number the first time you login.
  2. Select the country you want to send money to.
  3. Choose how much you’d like to send. The fees will vary depending on your pay-in method. You can pay with a major debit card (or, in Illinois, you can pay cash at most-but not all- 7-Eleven shops). Depending on the destination country you can send the funds for cash pickup, to a debit card or a bank account. Note that these fees are flat and are not tied to the amount you are transferring.
  4. You’ll see a last confirmation page listing the exchange rate and fee before you officially hit the pay button.

The beneficiary doesn’t need a Pangea account, but you will need to supply the receiver’s full name and city. If you include their telephone number, they’ll get a text message confirming the transfer.


 

Pangea Exchange rates & fees

Transfer fees

Fees are the same no matter how much you transfer, but they change according to the country you’re sending to and how you pay. For example, if you send money from your US debit card to Colombia, the fee will be $4.95, but if you pay with cash the fee is $5.99.


Exchange rate

The daily exchange rate is locked and displayed in advance, so that you know exactly how much money will arrive before you confirm your transfer. In general their exchange rates are very competitive for cash payouts and for bank account deposits in select markets.

Pangea applies the standard practice of taking a margin on the exchange rate. This means the exchange rate offered to customers is not always as good as the real mid-market exchange rate, and the difference is a portion of Pangea’s profit from the transaction. But in transfers to certain countries and at certain times, Pangea offers a better exchange rate than the mid-market rate, sometime up to 9% better. This ranges from less than 1% to couple percentage points of the amount you are sending, the exchange rate margin can sometimes exceed 13%.


Where is Pangea available?

As of May 2018 Pangea is currently available for transfers from the following states:

Alabama, Arizona, Arkansas, California, Florida, Georgia, Idaho, Illinois*, Indiana, Kansas, Maine, Michigan, Mississippi, Missouri, Montana, New Jersey, New Mexico, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin

*In Illinois, you have the ability to pay in cash at a 7-Eleven store

And to the following countries:

Colombia, Bangladesh, Dominican Republic, China, El Salvador, India, Guatemala, Indonesia, Honduras, Malaysia, Mexico, Philippines, Singapore, Thailand, Vietnam.

 


Incentives from Pangea

There are frequent Pangea money transfer promo codes on their social media networks up for grabs.


Which documents will Pangea require to verify my identity?

You need a US mobile phone to verify your identity


Pay-in methods

You can pay in using a US debit card. In Illinois, you can pay in cash at most (but not all) 7-Eleven shops (this option has a maximum transfer amount of $300). Note that even if you pay in cash, you need your mobile/cell phone with the number you used to sign up to Pangea, and and you need to bring that device to the 7-Eleven. The 7-Eleven option is via a partnership with PayNearMe, and first-time customers need to register with PayNearMe online (in addition to registering with Pangea).


Pay-out methods

You can send money to a debit card, a bank account or an agent location for cash pickup. The options depend on what country the recipient is in.


Offices

 


Pangea Money Transfer,

400 N State St,
Chicago,
IL 60654,
USA


 


Ask questions or share your comments on Pangea




Compare all the options before your next money transfer Compare now

Key facts about Pangea

Service information

Time to open an account -
Pay-in options Debit card
Pay-out options Cash
Bank account
Minimum amount -
Maximum amount -
Can you transfer from your mobile? Yes
Available languages
English
Español
Personnal transfers Yes
Business customers No
Advanced currency contracts No
Required documents -

Company information

Type of service provider Online money transfer operators
Active since 2012
Headquarter Chicago
Offices in United States
Jurisdiction United States

Contact information

Contact support help@gopangea.com
Service hour -
Phone +1 866-858-9928
Twitter @https://twitter.com/gopangea
Facebook https://www.facebook.com/PangeaMoneyTransfer
Youtube https://www.youtube.com/channel/UCWTTQ3jWIjgSte5d_x07pUg