Neteller - Independent review

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251 customer reviews on Neteller on Trustpilot


2 hours ago
by Debra Howell

1 stars

the are big scam they held my 240 and …

the are big scam they held my 240 and disabled my account. what the hell in the world. Scammers stay away

12/06/2017
by Charly

1 stars

This is the parent company of Neteller …

This is the parent company of Neteller Address,Isle of Man (HQ) Paysafe Group plc Registered Office & Headquarters: 3rd Floor Queen Victoria...Read more

This is the parent company of Neteller Address,Isle of Man (HQ) Paysafe Group plc Registered Office & Headquarters: 3rd Floor Queen Victoria House 41-43 Victoria Street Douglas Isle of Man IM1 2LF Tel: +44 (0) 1624 698700 Fax: +44 (0) 1624 615320 Paysafe Processing Limited Registered in England and Wales with company number 3202516 with its registered office at Compass House, Vision Park, Chivers Way, Cambridge CB24 9BZ. Paysafe Financial Services Limited Incorporated in England (registered number: 4478861) with registered office at Compass House, Vison Park, Chivers Way, Cambridge, CB24 9BZ, England. Paysafe Financial Services Limited (FRN: 900015) This is who the parent company is regulated by in the United Kingdom. is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuance of electronic money and payment instruments. The Uk Financial Conduct Authority, You guys Need to contact them and file your claims with them. I hope this helps guys? just google the Fca Authority.

12/01/2017
by Michael

1 stars

1 star is a compliment

1 star is a compliment, if you are new and wanting to join please stay away and use pay pal, i just deposited a large amount the second it said deposit...Read more

1 star is a compliment, if you are new and wanting to join please stay away and use pay pal, i just deposited a large amount the second it said deposit successful it logged me out and said my account is disabled, they have no live chat, customer service phone line is closed and emails bounce back saying their inbox is full, the first step they say to verifying your account is to deposit so i did and then they block you out until you send in ID which by the looks of reviews will take days, why not take ID then once account is okay to use accept funds, i will never be using them agai.


More reviews

11/29/2017
by Muddassar Sheikh

1 stars

modern thieves scam company very bad service or no service

i make neteller account and when my online broker deposit funds 374 USD only the disable my account and said its for security purpose and i have to verify...Read more

i make neteller account and when my online broker deposit funds 374 USD only the disable my account and said its for security purpose and i have to verify my account i send them my id my utility bill and my tenancy contract and only got a mail that they reject my utility bill i mail them many times but not a single reply what kind of business they are doing is there any authority where i can claim my money or launch a complaint against them they are modern thieves steeling our money its really very bad i request all not even think to use it

11/22/2017
by Sam B

1 stars

Loophole after loophole after loophole

Loophole after loophole after loophole, this company is designed to grind you down until you no longer care about your money, which is a very difficult...Read more

Loophole after loophole after loophole, this company is designed to grind you down until you no longer care about your money, which is a very difficult feat! It's no surprise these profit-hungry, spineless, neoliberal slime balls are headquartered in the Isle of Man. In fact I'd be surprised if they weren't located in a dodgy, tax-dodging locale like that. I would give this absolute joke of a company 0 stars if possible. I feel like the 1 star staring back at me is mocking me for being too compassionate and kind.

11/16/2017
by MrMaarud

1 stars

WORST SITE EVER!!!!!

WORST SITE EVER!!!!! They can sure take your money, and then "Your account has been temporarily disabled. You will be unable to deposit, withdraw or...Read more

WORST SITE EVER!!!!! They can sure take your money, and then "Your account has been temporarily disabled. You will be unable to deposit, withdraw or spend while your account remains disabled. To continue to use your account, you will need to verify your personal information." I hope they get closed down, FAST!

11/15/2017
by Juliet Mcfadden

2 stars

After i was scammed by these guys felt …

After i was scammed by these guys felt like it was the end of the world, lost most of my savings luckily of me I was able to recover my funds back through...Read more

After i was scammed by these guys felt like it was the end of the world, lost most of my savings luckily of me I was able to recover my funds back through Geminihacks (dot) (com) they are vey good at what they do good luck guys

11/13/2017
by J. Halfhuid

2 stars

Difficulty withdrawing funds fom Neteller

November 12, 2017 Greetings, my name is J. Halfhuid. I am from a small South American country called Surinam. I decided to open a Neteller account in...Read more

November 12, 2017 Greetings, my name is J. Halfhuid. I am from a small South American country called Surinam. I decided to open a Neteller account in order to fund my 24option (binary option) and betfair account.Right now I am in the process of trying to withdraw some funds from my Neteller account back to my local bank account. After 7 (yes seven ) attempts in about 3 weeks I keep getting declined by Neteller. Each time different reasons are cited for declining my withdrawal requests. To make matters worse I suddenly received an urgent email from Neteller informing me that I must withdraw all my remaining funds before Jan. 3, 2018 when my account will officially be closed. This coming week I will once again initiate a withdrawal request and I can only hope that this unpleasant issue will finally be resolved. I also wish to mention that the requested withdrawal amount is truly small ( 120 Usd ). But to me the size of the amount is not the issue. What matters is that if Neteller keeps refusing to honor my withdrawal request for such an insignificant amount of money and keeps dragging this issue untill Jan.3, 2018 when my funds will be "legally" seized, how will any other gamblers/ traders on the internet be able to trust this company with a substantially larger amount of money ( for example 20,000 Euros) ?? Anyway I will keep everyone informed about my upcoming withdrawal request. Kind regards J. Halfhuid

11/12/2017
by Leland Betts

1 stars

I have been scammed

I have been scammed. As soon as I charged money into my account they disabled my account for "security purposes" i have contacted them and they...Read more

I have been scammed. As soon as I charged money into my account they disabled my account for "security purposes" i have contacted them and they did not even bother to reply. Till this day I can not log in to my account. Stay away from this scamming website! save your money!

11/09/2017
by anna b

4 stars

support site checked my transfer and …

support site checked my transfer and made return me my deposit. they made it fast. for 1-2 days, i was nice suprised . also support site fast answer , i...Read more

support site checked my transfer and made return me my deposit. they made it fast. for 1-2 days, i was nice suprised . also support site fast answer , i liked it too. now i trust for Neteller more

11/07/2017
by anna b

1 stars

i did deposit from Qiwi to Neteller and …

i did deposit from Qiwi to Neteller and Neteller hold payment for waiting for 24 hours after canceled payment and i lost money. from Qiwi taked money and...Read more

i did deposit from Qiwi to Neteller and Neteller hold payment for waiting for 24 hours after canceled payment and i lost money. from Qiwi taked money and no got deposit to Neteller. it worst payment site what i seen for much years

11/06/2017
by Ege Erbil

1 stars

Customer service out of 10 = -1

Customer service out of 10 = -1 Ease of use out of 10 = 2 Terrible gateway. If you don't HAVE TO use it. DO NOT USE IT!

11/06/2017
by jjjjjjjjjjj

1 stars

NEVER USE IT

NEVER USE IT. I'd call them a scammer. Support team hardly answers E-mails. Money stuck in the account. I registered and deposited money to use the...Read more

NEVER USE IT. I'd call them a scammer. Support team hardly answers E-mails. Money stuck in the account. I registered and deposited money to use the virtual prepaid matercard service, but in the end, it couldn't pay successfully on the merchant site because most of the site request 3D verification code that would be sent to your cell phone number or email address, and Neteller doesn't have it. I'm now trying to withdraw the money from my account, and that would be charged about 10%of the money I put in my account for nothing. To me, it is ridiculous to have to pay for a service that is barely completed. And now all the options they are offering are irresponsible. BTW, why is it legal at all? they probably just use the money that got stuck to re-invest.

10/29/2017
by Rudy

1 stars

NEVER EVER use this service

NEVER EVER use this service. Seriously. Don't even THINK of using it. It won't simply work. You will loose your money. You will get tons of error. AVOID.

10/27/2017
by Rohit Agarwal

1 stars

Definite SCAM like other people mentioned earlier

Wish there was minus rating for these thieves(NETELLER)..wish I read the comments and reviews before losing my 100 dollars with neteller..my account is...Read more

Wish there was minus rating for these thieves(NETELLER)..wish I read the comments and reviews before losing my 100 dollars with neteller..my account is blocked saying I transferred more money than the limit..if I exceeded the limit then why did my transaction went through in the first place..I wish the creators of this company are put behind bars for years for harassing so many people. If anyone from neteller is reading this.i want my money back. Neteller ID:rohitagarwal221087 Will very soon be writing a complaint to paysafe as suggested by a gentleman in one of the posts below

10/20/2017
by Mike Christou

1 stars

WORST EXPERIENCE OF MY LIFE!

WORST EXPERIENCE OF MY LIFE!! They took my money only to find out that they cant transfer it because of Geo location issues. They had bogus info and were...Read more

WORST EXPERIENCE OF MY LIFE!! They took my money only to find out that they cant transfer it because of Geo location issues. They had bogus info and were telling me that my birth info was wrong.. I have been dealing with them, calling Australia over and over. Many documents over and over.. not accepted. Do yourself a favor.. Find another way

10/16/2017
by 法拉茨

1 stars

Registered here

Registered here, and tried everything that i possibly could to verify the account, but it never got verified. Their App sucks as well, and no matter how...Read more

Registered here, and tried everything that i possibly could to verify the account, but it never got verified. Their App sucks as well, and no matter how much good documents you provide them, they will always nitpick and waste your time. Don't waste your time with this company.

10/11/2017
by Paul Arnold

1 stars

Absolutely terrible service

Absolutely terrible service, horrendous fees. I was recently forced to use Neteller to withdraw funds from a Poker site which closed down unexpectedly. I...Read more

Absolutely terrible service, horrendous fees. I was recently forced to use Neteller to withdraw funds from a Poker site which closed down unexpectedly. I had the option of Neteller or Skrill so I went with Neteller. After withdrawing the princely sum of $180, into Neteller, I was charged $15 to withdraw into my account. This unexpected fee angered me, but whatever, not the end of the world. I attempted to withdraw and was made to verify my account which took days. After finally verifying, I had to Google how to withdraw as I was forced to enter an IBAN, which doesn't exist in Australia. No help from Neteller here. After finally working out how to withdraw, the transfer came up as pending. 10 days passed and still no money. I logged back in to Neteller to find that the payment was rejected. No notification, no explanation why, just rejected. So I tried again. Perhaps I entered incorrect details. Another ten days. Log back in. Rejected again. So I emailed Neteller to find out why and apparently my bank statement wasn't clear enough. Try again. Another ten days pass and FINALLY the much reduced sum is in my account. Almost a month to withdraw a much reduced percentage of my own money. What a fantastic experience.

10/09/2017
by Adam McConaghy

1 stars

they are holding my money ransom

they are holding my money ransom, they will not answer my emails, their support page is nonexsistant, they are no paypal 100% scam

10/08/2017
by Ahmed Amer

1 stars

Nightmares

One of my worst experiences ever, worst customer service, nothing is working with them and if u don’t like it , u can’t even withdraw your money back...Read more

One of my worst experiences ever, worst customer service, nothing is working with them and if u don’t like it , u can’t even withdraw your money back , they never reply to emails

10/07/2017
by Normal Guy

1 stars

DON'T DO IT

DON'T DO IT! DO NOT USE NETELLER!! They open account. Easy. Take your deposit money. Easy. Allow you to make one small money transfer. Say $80!. Easy. And...Read more

DON'T DO IT! DO NOT USE NETELLER!! They open account. Easy. Take your deposit money. Easy. Allow you to make one small money transfer. Say $80!. Easy. And then disable your account, with your money trapped in there. They then say you have to verify your account by sending driviers licence id, passport id, government id and wecam id. BUT when you send it they says its expired or something wrong with it. Even though it's not true. You can complain all you like and phone and register the problem (if you can find a phone number anywhere). But no! Your money is trapped!! So you've sent your personal id to these strangers and they have your money locked away! It seems like a big scam!! YOU HAVE BEEN WARNED!!

10/06/2017
by hababa Sir

1 stars

They are disabling your account after deposit!!!

I really disappointed, Just deposit sum of money but then the account got disabled.

10/06/2017
by Jesse

1 stars

stay away from this shady company

deposited over $100 which came out of my bank account but was not actually put into my neteller wallet. tried contacting neteller and their parental...Read more

deposited over $100 which came out of my bank account but was not actually put into my neteller wallet. tried contacting neteller and their parental company paysafe but have not received a response in over 24 hours. am now disputing this with my bank which will take upwards of 2 weeks. stay away from this shady company

10/04/2017
by nishanth

5 stars

if u face any problem in neteller …

if u face any problem in neteller please contact me we also help in deposits and withdrawals of neteller and skrill any type of problems whatsapp me...Read more

if u face any problem in neteller please contact me we also help in deposits and withdrawals of neteller and skrill any type of problems whatsapp me +919502348433 [neteller is genuine]

10/03/2017
by Jafar Fromafar

1 stars

Hoax company

Hoax company

10/03/2017
by Venkatesh Patel

1 stars

"I got my money from Neteller ($22,700 …

"I got my money from Neteller ($22,700 in total) after I complained to Financial Ombudsman (http://www(dot)financial-ombudsman(dot)org(dot)uk/), this...Read more

"I got my money from Neteller ($22,700 in total) after I complained to Financial Ombudsman (http://www(dot)financial-ombudsman(dot)org(dot)uk/), this one you must write for sure. But they accept any complains if for 60 days your case wasn’t answered by Paysafe or wasn’t resolved into your favor. Remember to complain about your Neteller account to PAYSAFE (not Neteller) (accountenquiries@paysafe(dot)com) since they are the parent company and have the license. Complaining to Neteller will not help. If you want your money complain to the Financial Authorities were Paysafe and Neteller (or Skrill) are registered and you will get your money back like me. Don’t complain on Forums, they are not in charge of such problems and they will not refund you. There is also FCA (www(dot)fca(dot)org(dot)uk) were Paysafe is licensed but they cannot help you at all, only Financial Ombudsman can, but you can write to both of them just in case so they know your problem and maybe revoke the Paysafe license if many people complain about it. If you lost your money in Skrill, it’s the same procedure, complain first to Paysafe (not Skrill) (accountenquiries@paysafe(dot)com) and if after 60 days there is no answer or no refund, contact the Financial Ombudsman. Good luck!"

09/30/2017
by Juan Torres

1 stars

they close the bill and do not say why

cierran la cuenta y no dicen por qué. Problemas para devolver el dinero. Contestan amable pero no explicar nada, ni te informa de porque de tus propios...Read more

cierran la cuenta y no dicen por qué. Problemas para devolver el dinero. Contestan amable pero no explicar nada, ni te informa de porque de tus propios datos de la cuenta y de los motivos de cierre Protección de datos nula. Mensajes masivos de publicidad spam - . Una empresa que debe ser controlada por las administraciones por sus prácticas abusivas con los clientes, constante modificación de términos añadiendo cláusulas abusivas. Un desastre, no valen nada, solo para engañar al usuario they close the bill and do not say why. Problems to return the money. They cater friendly but do not explain anything, even though it does affect your account. Null data protection. Massive spam advertising messages - mischievous. A company that should be controlled by the administrations for its abusive practices with the clients constant modification of terms adding abusive clauses. A disaster, they are not worth anything

09/26/2017
by Harshul Realcash

1 stars

This app is not working good the …

This app is not working good the blocked my account after I deposit funds in this app and been 24 hrs I marked email and the are not even replying on...Read more

This app is not working good the blocked my account after I deposit funds in this app and been 24 hrs I marked email and the are not even replying on email and my funds are hold when I am in urgent need of it and my login ID is harshul @ androcha.com Dear team, I am Harshul Kaushik and Account id is 452025050198 account status is Unverified and I deposited the funds from bitcoin to Neteller and was try to pay somewhere and I forgot the Secure id and I used wrong id then I reset the same now I can use it but my account is still not in position to use there is Limited Functionality problem and asked e to talk to Neteller Team so please get it fix so that I can start using the same as I am in need of my money which I deposited in neteller ... Regards Harshul Kaushik  +919821902753 harshul @ androcha.com  Account ID:- 452025050198 Sent from my HTC

09/25/2017
by Irina Stephens

1 stars

So pity I didn't read review first

So pity I didn't read review first. I lost 300 US dollars with this site. PLEASE,STAY AWAY FROM NETTELER.COM

09/21/2017
by Tim Cunningham

1 stars

Simply awful

Simply, this company is terrible in every respect and completely unaccountable for any policy they may have or action they may take.


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