Neteller - Independent review

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185 customer reviews on Neteller on Trustpilot


22 hours ago
by Jason

1 stars

Huge fees when using international bank …

Huge fees when using international bank transfer to deposit funds into your free account. Go elsewhere and avoid losing money from 3rd party banks with...Read more

Huge fees when using international bank transfer to deposit funds into your free account. Go elsewhere and avoid losing money from 3rd party banks with undisclosed transaction and currency conversion fees. Avoid like the plague.

22 hours ago
by Joshua

5 stars

Looking for anonymous payment method?

Don't waste your time with Neteller. Order anonymous MasterCard ideal for gambling, poker, or direct ATM withdrawals. 12.000€ /day. - 12k EUR/day...Read more

Don't waste your time with Neteller. Order anonymous MasterCard ideal for gambling, poker, or direct ATM withdrawals. 12.000€ /day. - 12k EUR/day limit - every customer accepted - from every country - 100% anonymous. Search for PLATINUM BITCOIN CARD

22 hours ago
by Malik Mstr

1 stars

Be careful is a big scammer

I created an account and bought the master card then after one week they send me an email to inform me that the Net+ will be suspended in my country of...Read more

I created an account and bought the master card then after one week they send me an email to inform me that the Net+ will be suspended in my country of Algeria This is a violation of our business You have not respected the deadline of 2019


More reviews

1 day ago
by Firas Chidiac

1 stars

Horrible i ve been trying to do an …

Horrible i ve been trying to do an account for 3 days and everytime i finish a step they want more verifications and everytime i put my location they say...Read more

Horrible i ve been trying to do an account for 3 days and everytime i finish a step they want more verifications and everytime i put my location they say its wrong they are the worst. 3 F*ing DAYS AND I HAVENT BEEN ABLE TO MAKE A DEPOSIT WHAT ***HOLES!

1 day ago
by Khaled Wazaefi

1 stars

The worst ever,

The worst ever, Main page is empty, cannot find any link to control my account, or find my payment old history, cannot see my credit cards number, cannot...Read more

The worst ever, Main page is empty, cannot find any link to control my account, or find my payment old history, cannot see my credit cards number, cannot even send a message to support

5 days ago
by Gregor Grahame

1 stars

Money scam!

Charged me £0.25 to put money in to their wallet, then when I went to withdraw to my bank they charged me £5.00. Overall I put £13.25 into the Neteller...Read more

Charged me £0.25 to put money in to their wallet, then when I went to withdraw to my bank they charged me £5.00. Overall I put £13.25 into the Neteller account after a week I withdrew it and I came out with £8.25. Scamming company not worth using.

1 week ago
by Paul

1 stars

Scam bunch of cowboys ignore email hold …

Bunch of cowboys ignore email hold money against your will doing anything they can to get you to give up trying to recover your money STAY AWAY FROM THESE...Read more

Bunch of cowboys ignore email hold money against your will doing anything they can to get you to give up trying to recover your money STAY AWAY FROM THESE SCAM ARTISTS Paul Harris. SCAM SCAM SCAM

1 week ago
by Peter Cruise

1 stars

DO NOT USE NETTELER - SCAMMERS OF THE CENTURY

Customer service is terrible as they take up to a week to reply to a question, limited ways to withdraw your money, very clunky website to use and always...Read more

Customer service is terrible as they take up to a week to reply to a question, limited ways to withdraw your money, very clunky website to use and always logs me out and often broken can’t log-in, ever changing terms and conditions (ALWAYS IN THEIR FAVOUR FOR THE BETTER), ridiculous hidden fees at every step of a transaction. They will suspend and close your account for no valid reason. They want you to send the same documents all the time, over and over again just to delay paying you. Not a transparent company in all areas. DO NOT USE - THEY ARE A SCAM.

06/13/2017
by Kirsty ledger

2 stars

Poor service

At first I thought neteller was a brilliant service fast deposits and received pre payment card fast however the customer service and withdrawals I feel...Read more

At first I thought neteller was a brilliant service fast deposits and received pre payment card fast however the customer service and withdrawals I feel is poor. I am having issues with bank transferwithdrawal I keep getting told to send them a bank statement which I do then get nowhere as they send link how to withdraw i know how to but it will not allow me due to the micro deposits being wrong for different bank account i know system has to be safe but feel they are preventing me from having my money back. I have emailed multiple times it takes long time to respond then is not very helpful and can take another 24 hours to respond. I feel very frustrated they make it easy to deposit very difficult to withdraw so be careful

06/12/2017
by Aaron

1 stars

Do not use services of this company

Do not use services of this company, they have ridiculous policies like an "Inactive administration fee withdrawal adjustment" if you don't...Read more

Do not use services of this company, they have ridiculous policies like an "Inactive administration fee withdrawal adjustment" if you don't login for 14 months. The fee is $30 and the support a joke.

06/11/2017
by Samuel Leong

1 stars

Neteller sucks big time

Neteller sucks big time , they couldn't help you to dispute if u are sending $ to a cheater. U won't getting back a cent even you have evidence that u are...Read more

Neteller sucks big time , they couldn't help you to dispute if u are sending $ to a cheater. U won't getting back a cent even you have evidence that u are being cheated / scam. They sounds doesn't care even by call. Only saying sorry sir , sorry sir. There's nothing we can help you. And the good news is Paypal able to help.

06/11/2017
by Boka

1 stars

Don't and Just Don't deposit your money …

Don't and Just Don't deposit your money to Neteller even tho it say you need deposit to confirm and Yada yada yada, I'm lucky I only deposit few bucks and...Read more

Don't and Just Don't deposit your money to Neteller even tho it say you need deposit to confirm and Yada yada yada, I'm lucky I only deposit few bucks and now I still can't use it or even transfer it to anywhere, many people has hundreds to thousands dollars frozen in Neteller. Just use another e-payment which is safe, don't waste your money on Neteller fraud.

06/05/2017
by Perry Cox

1 stars

Be very weary

Have spent the last 3 days sending neteller information about my bank trying to get out the money I won at an online casino. They have done everything...Read more

Have spent the last 3 days sending neteller information about my bank trying to get out the money I won at an online casino. They have done everything they can to obstruct me in my effort to withdraw my money I will never allow them to hold or have anything to do with my money again and strongly advise against anyone else allowing them to do so . very disappointed

06/05/2017
by Rocky Win

1 stars

I try to withdrawal by wire transfer

I try to withdrawal by wire transfer, from May 11 2017, until June 2 2017. They said my bank reject the transfer, when I ask to my bank, they said no...Read more

I try to withdrawal by wire transfer, from May 11 2017, until June 2 2017. They said my bank reject the transfer, when I ask to my bank, they said no record of any wire transfer from out country. That's I try to withdraw when my account not yet verified, so... I try to verified, when I try to upload my identity, I have email from neteller my account have verified. But happen next? I try to sign in, when I try to sign in, they asking to answer the security question, and I put the answer, but they disable my account even my answer is correct.... So... if Neteller have a good company, please make this fix. Thank you

06/03/2017
by Nataly

1 stars

I have also very bad experience with …

I have also very bad experience with Skrill. Use another payment methods. I can recommend you QCK CARD. They will send you full MasterCard without any...Read more

I have also very bad experience with Skrill. Use another payment methods. I can recommend you QCK CARD. They will send you full MasterCard without any verification and you can load it via any bank transfer, or bitcoins. Simply order it using any name, any address. Card will come with regular mail. No sign needed. You will activate it online, deposit money and use it anywhere want. Gambling, poker, adult sites, everything is allowed. Search for QCK CARD

06/02/2017
by Bonile Sobazile

1 stars

impossible to deposit from My South …

impossible to deposit from My South African bank account (CAPITEC-with online banking). It forces me to change PIN and still says it's incorrect. Very...Read more

impossible to deposit from My South African bank account (CAPITEC-with online banking). It forces me to change PIN and still says it's incorrect. Very inconvenient.

06/02/2017
by Philip Larner

1 stars

Fraustrating

- Two step authentication does not work, it just takes you through process of resetting secure ID multiple times. - Card verification does not work,...Read more

- Two step authentication does not work, it just takes you through process of resetting secure ID multiple times. - Card verification does not work, number entered from statement did not work. - Customer service ignores questions and generally unhelpful. - It's not possible to remove old cards from account. - Initial transfer amounts are very restrictive and everything seems overly complicated to do simple things.

05/25/2017
by Vaibhav Kamaria

1 stars

1 is not worth it never ever use there …

1 is not worth it never ever use there pathetic service Horrible support doesnt know anything and moreover hung up. I had checked with my bank 15 times...Read more

1 is not worth it never ever use there pathetic service Horrible support doesnt know anything and moreover hung up. I had checked with my bank 15 times for any block on my card making international payments all over the globe with ease. But no body in Neteller is bothered to resolve the problem.

05/23/2017
by Dan

1 stars

Neteller sucks.

Neteller sucks. The disabled my account and didn't provide me with any information on why and when they would enable it. They said that the case is run by...Read more

Neteller sucks. The disabled my account and didn't provide me with any information on why and when they would enable it. They said that the case is run by the security department and there's no way to contact them, As soon as I get my account back, I will transfer my money and close the account.

05/22/2017
by ilya

1 stars

Stole my money

Stole my money, won't provide refund, ask for photos and documents I don't wish to expose to anyone. STAY AWAY from this scam.

05/22/2017
by matthew williamson

1 stars

just awful

bunch of robbers,dont trust them

05/19/2017
by Павел Воротник

5 stars

Free VIP status and ongoing support

With help from vipdeposits (vipdeposits.ru), I got free VIP Silver status and continued help in solving my problems with the bill! Recommend!!!

05/16/2017
by Christine Kosma

1 stars

bad very bad....

bad very bad....

05/11/2017
by Kathy O'Brien

5 stars

I have had no problems with neteller …

I have had no problems with neteller they send me notifications when there's money been put into my account so I then withdraw and put it straight into my...Read more

I have had no problems with neteller they send me notifications when there's money been put into my account so I then withdraw and put it straight into my bank account with a 15 dollar fee 3 to 4 days I receive my money it's skrill you need to stay away from as they stole 170.00 dollars from me neteller has been awesome to me

05/11/2017
by Anna Someonelikeme

3 stars

I've had problems with Neteller but …

I've had problems with Neteller but thanks for "VipDeposits"! Now it's easy to use

05/05/2017
by Omar Faruk Parves

1 stars

A fools company & Support (Neteller)

I'm also hate their service. Cause, they are Closed my 2nd time verified account (NID with hand) without telling reason. And when i contact on support...Read more

I'm also hate their service. Cause, they are Closed my 2nd time verified account (NID with hand) without telling reason. And when i contact on support team & request them to.. resolve my account? They replied : there account closed decision is final. (Like a fools) My neteller Account ID : 457923981889

05/02/2017
by DaVinny Choma

1 stars

BAD SERVICE WITH WITHDRAWAL

I've send out several withdrawal request, and they kept rejecting them. This is BAD service, period. I'm sure there are better companies out there....Read more

I've send out several withdrawal request, and they kept rejecting them. This is BAD service, period. I'm sure there are better companies out there. NETELLER is useless period.

05/01/2017
by Josh

1 stars

QCK card is much better alternative to Neteller

After Paysafe Group fusion Neteller become a member of arrogant companies which don't value their customers. I had very bad experience with neteller. Now...Read more

After Paysafe Group fusion Neteller become a member of arrogant companies which don't value their customers. I had very bad experience with neteller. Now I ordered QCK CARD from another company. It can be funded via bank, or bitcoins and useable everywhere with great high limits. Be clever and order for free card with anon bank account which cover all your expectations. There are many of prepaid card issuer, but I tested QCK and it work well

04/26/2017
by A.Evora

1 stars

What can you do with a Neteller …

What can you do with a Neteller account? NOTHING! only transfer money with a huge of FEE, bank transfer 10.50 euro FEE. No more Alibaba, Banggood or...Read more

What can you do with a Neteller account? NOTHING! only transfer money with a huge of FEE, bank transfer 10.50 euro FEE. No more Alibaba, Banggood or Aliexpress that is all over with your Mastercard from Neteller, not accepted and declined by Neteller. For what I need Neteller anymore?

04/24/2017
by A.Evora

1 stars

Thank you for contacting us.

Thank you for contacting us. Unfortunately, we are unable accept your identity document because we are not able to verify this type of ID document....Read more

Thank you for contacting us. Unfortunately, we are unable accept your identity document because we are not able to verify this type of ID document. Please provide us with an alternative piece of government issued identification document. As a reminder, here are our standard requirements for ID documents: - Your identity document must be valid (it must not have expired). - The copy must be clearly legible and shall include the four corners and all four edges of the page. - The copy must be sent as attachments (and should not be cited in the text of your email), in a *.gif or *.jpeg file. - You must send your email from the email address registered to your NETELLER account. - We must be able to see your photo, your full name, birth date, your signature and the document number. - Passports must be open to the page on which your photo and passport number are available. Send a second copy of the page on which your signature, if it is on another page on your passport. - When sending an ID card or driver's license, be sure to include a separate copy of the front and back of the document. Make sure we can clearly see the number of your ID card or driver's license. If you would like assistance from a NETELLER representative with your document submission, please contact our Customer Service team by clicking on the following link: NETELLER Support. Thank you for choosing NETELLER. NO POSSIBLE VERIFY AN ORIGINAL GOVERMENT DOCUMENT, THIS IS THE BIGGEST SHAME.


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Type of service provider Foreign exchange companies
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