Neteller - Independent review

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199 customer reviews on Neteller on Trustpilot


15 hours ago
by abrahima

1 stars

this site in thife

this site in thife . first they cancle my card and i had like 900 $ in my account and there is no way to wire as they dont list our currency finaly i...Read more

this site in thife . first they cancle my card and i had like 900 $ in my account and there is no way to wire as they dont list our currency finaly i manage to wire the amount it took like a month

1 day ago
by Peter

1 stars

It is very stupid and very bad.

It is very stupid and very bad. That's why most people rate it -1 star. I cant believe that there are some people still use it. I only used it once, and...Read more

It is very stupid and very bad. That's why most people rate it -1 star. I cant believe that there are some people still use it. I only used it once, and it is enough.

5 days ago
by tiara rentoule

1 stars

So I have been locked out of my account …

So I have been locked out of my account I've called several times to the Australian number also the International only to not be answered once, if you...Read more

So I have been locked out of my account I've called several times to the Australian number also the International only to not be answered once, if you have been through this how did it pan out for you I am really wanting this sorted out ASAP


More reviews

08/06/2017
by vassiliy a

1 stars

Absolute scammers

Absolute scammers. They take the money from your card then block your account for verification. Stay away. I deposited 150 usd and my money stuck now i...Read more

Absolute scammers. They take the money from your card then block your account for verification. Stay away. I deposited 150 usd and my money stuck now i uploaded so many sensitive documents to get my money back still waiting. Its completely unethical to take money then tell you that you need to verify your account.

08/05/2017
by Bitcoinboy

1 stars

RUBBISH!

RUBBISH! Just stay away!

07/21/2017
by Zak Rymill

1 stars

Neteller stole $250USD from my account …

Neteller stole $250USD from my account and then shut the account. In Aug 2016 I put $250 USD into Neteller. I tried several times to withdraw the money...Read more

Neteller stole $250USD from my account and then shut the account. In Aug 2016 I put $250 USD into Neteller. I tried several times to withdraw the money back to my bank account, but Neteller always created obstacles to that happening. In January 2017 Neteller changed the email address attached to my account and then withdrew the money. I was busy at the time and didn't notice. One month later they closed the account. If this were an outside party withdrawing the money why on earth would they come back a month after stealing the money and close the account? Clearly Neteller stole the money. When I enquired as to what had happened they demanded photos of passport and of me. I can imagine them selling this information to an illegal so they can create a false identity. This company is totally untrustworthy and should be shut down and their CEO go to prison for life.

07/20/2017
by John Fordham

1 stars

NETELLER - Do not use for depositing at online casinos.

When a company like Neteller has so many 1 star reviews on this site you know something must be rotten. I have had over the past few weeks had nothing but...Read more

When a company like Neteller has so many 1 star reviews on this site you know something must be rotten. I have had over the past few weeks had nothing but complete stupidity & / or deceptive conduct from this company regards several issues regarding withdrawals of my money that i cashed out from an online casino. If you want to deposit at an online casino DO NOT USE NETELLER under any circumstances as they will not let you get your money out from them, they want you to keep depositing (and eventually lose) at one of their own casino programs that they promote on their website. NB NETELLER is owned by Paysafe who also own Skrill payments so i assume they are just as bad....

07/19/2017
by Rogier

1 stars

Neteller debit card - No damage paid after fraud by others!

Verry bad service when it comes to repayment of damadges on fraudulus transactions. Verry bad service. Do NOT use these cards!!! You wil end up losing...Read more

Verry bad service when it comes to repayment of damadges on fraudulus transactions. Verry bad service. Do NOT use these cards!!! You wil end up losing your money because they have do not have good security. It cost me more than EUR 500!

07/07/2017
by Ken

1 stars

Be aware of Neteller - do not use Neteller!

Neteller let it happen that sensitive customer information (names, email-addresses, phone numbers, birth dates) were stolen. Some experts hacked Neteller...Read more

Neteller let it happen that sensitive customer information (names, email-addresses, phone numbers, birth dates) were stolen. Some experts hacked Neteller as a company. They didn´t need to hack your account. - Quit your account at Neteller - Don´t sign up at Neteller - Warn everybody to avoid Neteller

06/29/2017
by AH

1 stars

They blocked and then stole my money

They blocked my money in my account and after a year, they charged me 40$ due to inactivity! They did not even have the courtesy to answer when I...Read more

They blocked my money in my account and after a year, they charged me 40$ due to inactivity! They did not even have the courtesy to answer when I contacted them about this issue on their website's support page. If it was possible I would give them 0 stars!

06/28/2017
by Jason

1 stars

Huge fees when using international bank …

Huge fees when using international bank transfer to deposit funds into your free account. Go elsewhere and avoid losing money from 3rd party banks with...Read more

Huge fees when using international bank transfer to deposit funds into your free account. Go elsewhere and avoid losing money from 3rd party banks with undisclosed transaction and currency conversion fees. Avoid like the plague.

06/28/2017
by Joshua

5 stars

Looking for anonymous payment method?

Don't waste your time with Neteller. Order anonymous MasterCard ideal for gambling, poker, or direct ATM withdrawals. 12.000€ /day. - 12k EUR/day...Read more

Don't waste your time with Neteller. Order anonymous MasterCard ideal for gambling, poker, or direct ATM withdrawals. 12.000€ /day. - 12k EUR/day limit - every customer accepted - from every country - 100% anonymous. Search for PLATINUM BITCOIN CARD

06/28/2017
by Malik Mstr

1 stars

Be careful is a big scammer

I created an account and bought the master card then after one week they send me an email to inform me that the Net+ will be suspended in my country of...Read more

I created an account and bought the master card then after one week they send me an email to inform me that the Net+ will be suspended in my country of Algeria This is a violation of our business You have not respected the deadline of 2019

06/27/2017
by Firas Chidiac

1 stars

Horrible i ve been trying to do an …

Horrible i ve been trying to do an account for 3 days and everytime i finish a step they want more verifications and everytime i put my location they say...Read more

Horrible i ve been trying to do an account for 3 days and everytime i finish a step they want more verifications and everytime i put my location they say its wrong they are the worst. 3 F*ing DAYS AND I HAVENT BEEN ABLE TO MAKE A DEPOSIT WHAT ***HOLES!

06/27/2017
by Khaled Wazaefi

1 stars

The worst ever,

The worst ever, Main page is empty, cannot find any link to control my account, or find my payment old history, cannot see my credit cards number, cannot...Read more

The worst ever, Main page is empty, cannot find any link to control my account, or find my payment old history, cannot see my credit cards number, cannot even send a message to support

06/23/2017
by Gregor Grahame

1 stars

Money scam!

Charged me £0.25 to put money in to their wallet, then when I went to withdraw to my bank they charged me £5.00. Overall I put £13.25 into the Neteller...Read more

Charged me £0.25 to put money in to their wallet, then when I went to withdraw to my bank they charged me £5.00. Overall I put £13.25 into the Neteller account after a week I withdrew it and I came out with £8.25. Scamming company not worth using.

06/21/2017
by Paul

1 stars

Scam bunch of cowboys ignore email hold …

Bunch of cowboys ignore email hold money against your will doing anything they can to get you to give up trying to recover your money STAY AWAY FROM THESE...Read more

Bunch of cowboys ignore email hold money against your will doing anything they can to get you to give up trying to recover your money STAY AWAY FROM THESE SCAM ARTISTS Paul Harris. SCAM SCAM SCAM

06/21/2017
by Peter Cruise

1 stars

DO NOT USE NETTELER - SCAMMERS OF THE CENTURY

Customer service is terrible as they take up to a week to reply to a question, limited ways to withdraw your money, very clunky website to use and always...Read more

Customer service is terrible as they take up to a week to reply to a question, limited ways to withdraw your money, very clunky website to use and always logs me out and often broken can’t log-in, ever changing terms and conditions (ALWAYS IN THEIR FAVOUR FOR THE BETTER), ridiculous hidden fees at every step of a transaction. They will suspend and close your account for no valid reason. They want you to send the same documents all the time, over and over again just to delay paying you. Not a transparent company in all areas. DO NOT USE - THEY ARE A SCAM.

06/13/2017
by Kirsty ledger

2 stars

Poor service

At first I thought neteller was a brilliant service fast deposits and received pre payment card fast however the customer service and withdrawals I feel...Read more

At first I thought neteller was a brilliant service fast deposits and received pre payment card fast however the customer service and withdrawals I feel is poor. I am having issues with bank transferwithdrawal I keep getting told to send them a bank statement which I do then get nowhere as they send link how to withdraw i know how to but it will not allow me due to the micro deposits being wrong for different bank account i know system has to be safe but feel they are preventing me from having my money back. I have emailed multiple times it takes long time to respond then is not very helpful and can take another 24 hours to respond. I feel very frustrated they make it easy to deposit very difficult to withdraw so be careful

06/12/2017
by Aaron

1 stars

Do not use services of this company

Do not use services of this company, they have ridiculous policies like an "Inactive administration fee withdrawal adjustment" if you don't...Read more

Do not use services of this company, they have ridiculous policies like an "Inactive administration fee withdrawal adjustment" if you don't login for 14 months. The fee is $30 and the support a joke.

06/11/2017
by Samuel Leong

1 stars

Neteller sucks big time

Neteller sucks big time , they couldn't help you to dispute if u are sending $ to a cheater. U won't getting back a cent even you have evidence that u are...Read more

Neteller sucks big time , they couldn't help you to dispute if u are sending $ to a cheater. U won't getting back a cent even you have evidence that u are being cheated / scam. They sounds doesn't care even by call. Only saying sorry sir , sorry sir. There's nothing we can help you. And the good news is Paypal able to help.

06/11/2017
by Boka

1 stars

Don't and Just Don't deposit your money …

Don't and Just Don't deposit your money to Neteller even tho it say you need deposit to confirm and Yada yada yada, I'm lucky I only deposit few bucks and...Read more

Don't and Just Don't deposit your money to Neteller even tho it say you need deposit to confirm and Yada yada yada, I'm lucky I only deposit few bucks and now I still can't use it or even transfer it to anywhere, many people has hundreds to thousands dollars frozen in Neteller. Just use another e-payment which is safe, don't waste your money on Neteller fraud.

06/05/2017
by Perry Cox

1 stars

Be very weary

Have spent the last 3 days sending neteller information about my bank trying to get out the money I won at an online casino. They have done everything...Read more

Have spent the last 3 days sending neteller information about my bank trying to get out the money I won at an online casino. They have done everything they can to obstruct me in my effort to withdraw my money I will never allow them to hold or have anything to do with my money again and strongly advise against anyone else allowing them to do so . very disappointed

06/05/2017
by Rocky Win

1 stars

I try to withdrawal by wire transfer

I try to withdrawal by wire transfer, from May 11 2017, until June 2 2017. They said my bank reject the transfer, when I ask to my bank, they said no...Read more

I try to withdrawal by wire transfer, from May 11 2017, until June 2 2017. They said my bank reject the transfer, when I ask to my bank, they said no record of any wire transfer from out country. That's I try to withdraw when my account not yet verified, so... I try to verified, when I try to upload my identity, I have email from neteller my account have verified. But happen next? I try to sign in, when I try to sign in, they asking to answer the security question, and I put the answer, but they disable my account even my answer is correct.... So... if Neteller have a good company, please make this fix. Thank you

06/03/2017
by Nataly

1 stars

I have also very bad experience with …

I have also very bad experience with Skrill. Use another payment methods. I can recommend you QCK CARD. They will send you full MasterCard without any...Read more

I have also very bad experience with Skrill. Use another payment methods. I can recommend you QCK CARD. They will send you full MasterCard without any verification and you can load it via any bank transfer, or bitcoins. Simply order it using any name, any address. Card will come with regular mail. No sign needed. You will activate it online, deposit money and use it anywhere want. Gambling, poker, adult sites, everything is allowed. Search for QCK CARD

06/02/2017
by Bonile Sobazile

1 stars

impossible to deposit from My South …

impossible to deposit from My South African bank account (CAPITEC-with online banking). It forces me to change PIN and still says it's incorrect. Very...Read more

impossible to deposit from My South African bank account (CAPITEC-with online banking). It forces me to change PIN and still says it's incorrect. Very inconvenient.

06/02/2017
by Philip Larner

1 stars

Fraustrating

- Two step authentication does not work, it just takes you through process of resetting secure ID multiple times. - Card verification does not work,...Read more

- Two step authentication does not work, it just takes you through process of resetting secure ID multiple times. - Card verification does not work, number entered from statement did not work. - Customer service ignores questions and generally unhelpful. - It's not possible to remove old cards from account. - Initial transfer amounts are very restrictive and everything seems overly complicated to do simple things.

05/25/2017
by Vaibhav Kamaria

1 stars

1 is not worth it never ever use there …

1 is not worth it never ever use there pathetic service Horrible support doesnt know anything and moreover hung up. I had checked with my bank 15 times...Read more

1 is not worth it never ever use there pathetic service Horrible support doesnt know anything and moreover hung up. I had checked with my bank 15 times for any block on my card making international payments all over the globe with ease. But no body in Neteller is bothered to resolve the problem.

05/23/2017
by Dan

1 stars

Neteller sucks.

Neteller sucks. The disabled my account and didn't provide me with any information on why and when they would enable it. They said that the case is run by...Read more

Neteller sucks. The disabled my account and didn't provide me with any information on why and when they would enable it. They said that the case is run by the security department and there's no way to contact them, As soon as I get my account back, I will transfer my money and close the account.

05/22/2017
by ilya

1 stars

Stole my money

Stole my money, won't provide refund, ask for photos and documents I don't wish to expose to anyone. STAY AWAY from this scam.


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