Neteller - Independent review

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231 customer reviews on Neteller on Trustpilot


3 days ago
by 法拉茨

1 stars

Registered here

Registered here, and tried everything that i possibly could to verify the account, but it never got verified. Their App sucks as well, and no matter how...Read more

Registered here, and tried everything that i possibly could to verify the account, but it never got verified. Their App sucks as well, and no matter how much good documents you provide them, they will always nitpick and waste your time. Don't waste your time with this company.

10/11/2017
by Paul Arnold

1 stars

Absolutely terrible service

Absolutely terrible service, horrendous fees. I was recently forced to use Neteller to withdraw funds from a Poker site which closed down unexpectedly. I...Read more

Absolutely terrible service, horrendous fees. I was recently forced to use Neteller to withdraw funds from a Poker site which closed down unexpectedly. I had the option of Neteller or Skrill so I went with Neteller. After withdrawing the princely sum of $180, into Neteller, I was charged $15 to withdraw into my account. This unexpected fee angered me, but whatever, not the end of the world. I attempted to withdraw and was made to verify my account which took days. After finally verifying, I had to Google how to withdraw as I was forced to enter an IBAN, which doesn't exist in Australia. No help from Neteller here. After finally working out how to withdraw, the transfer came up as pending. 10 days passed and still no money. I logged back in to Neteller to find that the payment was rejected. No notification, no explanation why, just rejected. So I tried again. Perhaps I entered incorrect details. Another ten days. Log back in. Rejected again. So I emailed Neteller to find out why and apparently my bank statement wasn't clear enough. Try again. Another ten days pass and FINALLY the much reduced sum is in my account. Almost a month to withdraw a much reduced percentage of my own money. What a fantastic experience.

10/09/2017
by Adam McConaghy

1 stars

they are holding my money ransom

they are holding my money ransom, they will not answer my emails, their support page is nonexsistant, they are no paypal 100% scam


More reviews

10/08/2017
by Ahmed Amer

1 stars

Nightmares

One of my worst experiences ever, worst customer service, nothing is working with them and if u don’t like it , u can’t even withdraw your money back...Read more

One of my worst experiences ever, worst customer service, nothing is working with them and if u don’t like it , u can’t even withdraw your money back , they never reply to emails

10/07/2017
by Normal Guy

1 stars

DON'T DO IT

DON'T DO IT! DO NOT USE NETELLER!! They open account. Easy. Take your deposit money. Easy. Allow you to make one small money transfer. Say $80!. Easy. And...Read more

DON'T DO IT! DO NOT USE NETELLER!! They open account. Easy. Take your deposit money. Easy. Allow you to make one small money transfer. Say $80!. Easy. And then disable your account, with your money trapped in there. They then say you have to verify your account by sending driviers licence id, passport id, government id and wecam id. BUT when you send it they says its expired or something wrong with it. Even though it's not true. You can complain all you like and phone and register the problem (if you can find a phone number anywhere). But no! Your money is trapped!! So you've sent your personal id to these strangers and they have your money locked away! It seems like a big scam!! YOU HAVE BEEN WARNED!!

10/06/2017
by hababa Sir

1 stars

They are disabling your account after deposit!!!

I really disappointed, Just deposit sum of money but then the account got disabled.

10/06/2017
by Jesse

1 stars

stay away from this shady company

deposited over $100 which came out of my bank account but was not actually put into my neteller wallet. tried contacting neteller and their parental...Read more

deposited over $100 which came out of my bank account but was not actually put into my neteller wallet. tried contacting neteller and their parental company paysafe but have not received a response in over 24 hours. am now disputing this with my bank which will take upwards of 2 weeks. stay away from this shady company

10/04/2017
by nishanth

5 stars

if u face any problem in neteller …

if u face any problem in neteller please contact me we also help in deposits and withdrawals of neteller and skrill any type of problems whatsapp me...Read more

if u face any problem in neteller please contact me we also help in deposits and withdrawals of neteller and skrill any type of problems whatsapp me +919502348433 [neteller is genuine]

10/03/2017
by Jafar Fromafar

1 stars

Hoax company

Hoax company

10/03/2017
by Venkatesh Patel

1 stars

"I got my money from Neteller ($22,700 …

"I got my money from Neteller ($22,700 in total) after I complained to Financial Ombudsman (http://www(dot)financial-ombudsman(dot)org(dot)uk/), this...Read more

"I got my money from Neteller ($22,700 in total) after I complained to Financial Ombudsman (http://www(dot)financial-ombudsman(dot)org(dot)uk/), this one you must write for sure. But they accept any complains if for 60 days your case wasn’t answered by Paysafe or wasn’t resolved into your favor. Remember to complain about your Neteller account to PAYSAFE (not Neteller) (accountenquiries@paysafe(dot)com) since they are the parent company and have the license. Complaining to Neteller will not help. If you want your money complain to the Financial Authorities were Paysafe and Neteller (or Skrill) are registered and you will get your money back like me. Don’t complain on Forums, they are not in charge of such problems and they will not refund you. There is also FCA (www(dot)fca(dot)org(dot)uk) were Paysafe is licensed but they cannot help you at all, only Financial Ombudsman can, but you can write to both of them just in case so they know your problem and maybe revoke the Paysafe license if many people complain about it. If you lost your money in Skrill, it’s the same procedure, complain first to Paysafe (not Skrill) (accountenquiries@paysafe(dot)com) and if after 60 days there is no answer or no refund, contact the Financial Ombudsman. Good luck!"

09/30/2017
by Juan Torres

1 stars

they close the bill and do not say why

cierran la cuenta y no dicen por qué. Problemas para devolver el dinero. Contestan amable pero no explicar nada, ni te informa de porque de tus propios...Read more

cierran la cuenta y no dicen por qué. Problemas para devolver el dinero. Contestan amable pero no explicar nada, ni te informa de porque de tus propios datos de la cuenta y de los motivos de cierre Protección de datos nula. Mensajes masivos de publicidad spam - . Una empresa que debe ser controlada por las administraciones por sus prácticas abusivas con los clientes, constante modificación de términos añadiendo cláusulas abusivas. Un desastre, no valen nada, solo para engañar al usuario they close the bill and do not say why. Problems to return the money. They cater friendly but do not explain anything, even though it does affect your account. Null data protection. Massive spam advertising messages - mischievous. A company that should be controlled by the administrations for its abusive practices with the clients constant modification of terms adding abusive clauses. A disaster, they are not worth anything

09/26/2017
by Harshul Realcash

1 stars

This app is not working good the …

This app is not working good the blocked my account after I deposit funds in this app and been 24 hrs I marked email and the are not even replying on...Read more

This app is not working good the blocked my account after I deposit funds in this app and been 24 hrs I marked email and the are not even replying on email and my funds are hold when I am in urgent need of it and my login ID is harshul @ androcha.com Dear team, I am Harshul Kaushik and Account id is 452025050198 account status is Unverified and I deposited the funds from bitcoin to Neteller and was try to pay somewhere and I forgot the Secure id and I used wrong id then I reset the same now I can use it but my account is still not in position to use there is Limited Functionality problem and asked e to talk to Neteller Team so please get it fix so that I can start using the same as I am in need of my money which I deposited in neteller ... Regards Harshul Kaushik  +919821902753 harshul @ androcha.com  Account ID:- 452025050198 Sent from my HTC

09/25/2017
by Irina Stephens

1 stars

So pity I didn't read review first

So pity I didn't read review first. I lost 300 US dollars with this site. PLEASE,STAY AWAY FROM NETTELER.COM

09/21/2017
by Tim Cunningham

1 stars

Simply awful

Simply, this company is terrible in every respect and completely unaccountable for any policy they may have or action they may take.

09/20/2017
by david epstein

1 stars

biggest ripoff how can they charge for …

biggest ripoff how can they charge for sending your own money from pokerstars

09/16/2017
by Paul from Fremantle

1 stars

What A RIPOFF

What A RIPOFF. Thieves at Neteller took my $280.00 AUD and turned it into $197.50 USD for a transaction to INDONESIA. No explanation as to how that much...Read more

What A RIPOFF. Thieves at Neteller took my $280.00 AUD and turned it into $197.50 USD for a transaction to INDONESIA. No explanation as to how that much was lost in the transaction, in fact, they wont even reply to my messages.. COCKSUCKERS... DO NOT USE THESE A-HOLES

09/15/2017
by Brook Kerei

1 stars

Absolutely horrible

Absolutely horrible. Don't even know how they are still operating.

09/14/2017
by Addy Leanord

1 stars

Rubbish!!

They don't let you withdraw your money. Eventually they will block your account. If you can't withdraw your money, please e-mail at addyleanord @gmail.com...Read more

They don't let you withdraw your money. Eventually they will block your account. If you can't withdraw your money, please e-mail at addyleanord @gmail.com or whatsapp me on +2771 4020 213 I can help you get your money back

09/14/2017
by Uk Admin

1 stars

1 Star is the minimum rating

1 Star is the minimum rating, or I would not have clicked on that as well. Its been more than 5 days, now, I have made more than 20 requiests for a call...Read more

1 Star is the minimum rating, or I would not have clicked on that as well. Its been more than 5 days, now, I have made more than 20 requiests for a call back, nothing. The customer service is so pathetic, that they work only on emails nothing else, or a UK based number which is very costly from another country. There is no online chat where we can complete, no whatsapp number. They do not want to use technology to save clients money. Emails are replied only once in 3 days. So you send an email and wait for a reply, which will say we are reviewing your case and it may take several days. Fraud company to keep holding our money for days and days. Beware all the awards they have received, they are 1st degree frauds.

09/13/2017
by Donna Silva

1 stars

completely rip off

they place at deceptive page that keep you going around in around and won't let you take out any of your money. You could make 1,000 calls to not...Read more

they place at deceptive page that keep you going around in around and won't let you take out any of your money. You could make 1,000 calls to not available; they will send you by email a worthless information. You will never see your money again

09/12/2017
by Ashish

1 stars

wrost service .

wrost service .. Please Do don't register with Us Its Fake .. I request you all Indian Please do Not try Neteller Because I Try and Loss Five thousands...Read more

wrost service .. Please Do don't register with Us Its Fake .. I request you all Indian Please do Not try Neteller Because I Try and Loss Five thousands rupees.

09/11/2017
by Thomas Alexander

1 stars

a had a smaller amount of money on …

a had a smaller amount of money on Neteller 30 us dollar. they have a fee for inactive use (40$) after 14 month. WT F? thats nazi to have a rule like...Read more

a had a smaller amount of money on Neteller 30 us dollar. they have a fee for inactive use (40$) after 14 month. WT F? thats nazi to have a rule like that. i feel robet. im glad i only had a smaller amount, that this 'Service can been done 3 times. I will not prefer Neteller!

09/09/2017
by Uk Admin

1 stars

Had a very bad experience on this …

Had a very bad experience on this website, As soon as money was transferred then they suspended the account, and just put a notice that i wont be able to...Read more

Had a very bad experience on this website, As soon as money was transferred then they suspended the account, and just put a notice that i wont be able to withdraw, etc. etc. till i speak to an agent, but no number is givein or timing etc where to call, only one button to request a call which I did, NO call received. then i searched around on the internet and found a number, called that number, it says that i had called outside office hours. Surprising no number is mentioned anywhere, no office hours mentioned anywhere and they just suspend you account

09/04/2017
by Ho Jia Le

1 stars

Not recommended, stay away

Deposited 29.20 SGD, first transaction went without a hitch, 14 SGD, then after the second deposit the account was limited? Sent an email to support,...Read more

Deposited 29.20 SGD, first transaction went without a hitch, 14 SGD, then after the second deposit the account was limited? Sent an email to support, tried to verify the account, one day later the account was closed, bad service and shady practices

09/03/2017
by hillar09

1 stars

I am afraid that I will end up the same …

I am afraid that I will end up the same as with Skrill, It was fine and great, luckily, since I also read all the negative reviews, with deep mistrust I...Read more

I am afraid that I will end up the same as with Skrill, It was fine and great, luckily, since I also read all the negative reviews, with deep mistrust I almost immediately transferred to my European Bank Account all available funds every time I received them. The relation was all going along well until I got an email with the following wording: "Unfortunately, we’ve had to place restrictions on your Skrill account. Hopefully, this will just be a temporary measure. To help us get the restrictions lifted, please could you provide us with a few details: - What are you mainly using your Skrill account for? - What is your relationship with the recipients of the payments you make with Skrill? - What do you mainly receive money for? To send us the information, please reply to this email. Please be advised that if we do not receive any update from you within 48 hours, your case will be closed. We look forward to hearing from you soon." At the time I only had 15euro in the account (very lucky) I answered al questions properly and truthfully and got a reply a day later that my account was closed additionally they will withdraw from my bank 150Euros to cover administrative expenses. (I was so upset that deleted the mail without saving). Of course immediately electronically, entered my bank to make sure no monies were withdrawn and were not. My Bank doesn't not allow any transaction without my ID's certificate and respective pins. Neteller seem to be worse still, to confirm account supposedly a small token deposit made by them is to be confirmed thus verifying the existence of your account. So far nothing happened to that effect and the possibility of doing so disappeared. Next option is to deposit monies either by Credit cards, bitcoin or bank transfer. After all that you will have to go through the whole process of verifying ID's, Addresses and so on. Who is to guarantee the successful acceptance of all documentation and eventual business relation with these people hiding in Cyberspace.? Scary very scary... Should anything change I will undoubtedly review my notes here

09/03/2017
by Victor Rojas

1 stars

the asshold company of the world.

the asshold company of the world.

08/26/2017
by Customer

1 stars

Scaming site

Scaming site! Do not deposit because they will block your account soon. I lost all my money there because this.

08/18/2017
by Hamdi BelhajHassine

1 stars

DON'T open an account there

DON'T open an account there. They can indefinitely suspend your account and take your money for no reason whatsoever!

08/17/2017
by abrahima

1 stars

this site in thife

this site in thife . first they cancle my card and i had like 900 $ in my account and there is no way to wire as they dont list our currency finaly i...Read more

this site in thife . first they cancle my card and i had like 900 $ in my account and there is no way to wire as they dont list our currency finaly i manage to wire the amount it took like a month

08/16/2017
by Peter

1 stars

It is very stupid and very bad.

It is very stupid and very bad. That's why most people rate it -1 star. I cant believe that there are some people still use it. I only used it once, and...Read more

It is very stupid and very bad. That's why most people rate it -1 star. I cant believe that there are some people still use it. I only used it once, and it is enough.


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