National Australia Bank (NAB) - Independent review

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13 customer reviews on National Australia Bank (NAB) on Trustpilot


11/28/2017
by CaMi FairPlay

1 stars

NAB is a bad bank

NAB is a bad bank if you're thinking of joining do yourself a favor and go with any other bank...they are not worth the trouble!!!!

10/19/2017
by Elaine Pope

5 stars

How I got a loan to pay the duty tax of my bank draft and to start up a new business

Hi, I would like to share my experience with you guys on how I got a loan to pay the duty tax of my bank draft and to start up a new business. I was at...Read more

Hi, I would like to share my experience with you guys on how I got a loan to pay the duty tax of my bank draft and to start up a new business. I was at the verge of loosing all my belongings due to the bank draft I took to offset some bills and some personal needs. I became so desperate and began to seek for funds at all means. Luckily for me I heard a colleague of mine talking about this company, I got interested. Although I was scared of being scammed, I was compelled by my situation and then I began to look online and ran into their email at: (r_nelsonfinanceltd @yahoo.com ) where I was given a loan within 72hrs without knowing what it feels like to be scammed. So I promised myself that I was going to make this known to as many that are in financial stress to contact them and not fall victim of online scam in the name of getting a loan.

10/11/2017
by Xiao

4 stars

Playing it loose and generous before APRA came in

Great bank to get investment loans from in 2012-2015, before regulators came in and stopped irresponsible generous lending. Minus a star because they...Read more

Great bank to get investment loans from in 2012-2015, before regulators came in and stopped irresponsible generous lending. Minus a star because they refuse to waive their annoying $10/mth account keeping fee.


More reviews

10/10/2017
by Ela

1 stars

Dont trust sneaky b

I am a client for over three years having 4 different accounts open with them untill one day I got a letter about the closure of one of my account and the...Read more

I am a client for over three years having 4 different accounts open with them untill one day I got a letter about the closure of one of my account and the money taken by the bank. No prior attempt to contact me and inform. How something like this can happen? Unbelievable bank's action and that is its policy!

10/01/2017
by Anes T

1 stars

Annoyed

Gone five times to a branch, spoke to phone service people, all incompetent. My luck or your customer service? Your staff are not rude BUT inefficient if...Read more

Gone five times to a branch, spoke to phone service people, all incompetent. My luck or your customer service? Your staff are not rude BUT inefficient if they're knowledgeable about your products, they can help us better. Your IB is full of ads that the transaction area is too small, why can't I just "disable" or "block" one service ex. cash advance, without affecting the others? You need an OVERHAUL...really!

09/27/2017
by Karen

2 stars

Poor security on transactions.

They provide false description i.e. pending transactions or cancelled transactions. Then all of a sudden you'd be surprised the money was actually...Read more

They provide false description i.e. pending transactions or cancelled transactions. Then all of a sudden you'd be surprised the money was actually successful and has left your account. What if us customers made a 2nd payment? You'll tell us that you cannot reverse that transaction anymore? I hope you improve your security measures in the future i.e. allow us to manage our own money transactions. You cannot make decisions on your customers' behalf. If you've advised us a statement I suggest you stick with it and do not make any move without our consent

08/18/2017
by Paul

1 stars

Failure to give bonus rewards points worth $420.

I signed up for the Platinum Rewards Card and after qualifying for the 80,000 bonus points I called them up after waiting a little while to find out when...Read more

I signed up for the Platinum Rewards Card and after qualifying for the 80,000 bonus points I called them up after waiting a little while to find out when I should be receiving them. I was told to wait a "couple of weeks" and if they weren't there to call back. I waited a month and called back and spoke to the same person who agreed I should have them and said he'd chase it up for me and call me back two days later. I waited a week and called them back and was told "wait 90 days" from some random date which isn't the date I qualified for the points. I then called back another week later and spoke to the complaints department who put me through to someone else and said they'd call me back within 48 hours. That time had passed and I haven't heard from them and I still don't have the points. The bonus points equate to about $420 in Coles out Woolworth vouchers and is the only reason I signed up. I'm fairly annoyed at the level of incompetence I've encountered from the NAB and I'm going to ring the Financial Ombudsman Service today to see if I can get it sorted. 0/5 stars.

07/19/2017
by Joel

1 stars

I have been a loyal NAB customer for …

I have been a loyal NAB customer for over ten years and have never had a problem with their services until recently. Upon taking a job offer in Beijing...Read more

I have been a loyal NAB customer for over ten years and have never had a problem with their services until recently. Upon taking a job offer in Beijing (China) I went to my local branch to ask banking/financial advice to which I was recommend to set up a NAB travelers card for small purchases and assured I could transfer larger amounts to and from my account I set up in China using the international transfer option. However, after my arrival in Beijing I needed a large sum of money to pay for a apartment (rent is paid 3months in advance plus deposit and agent fee in China) and proceeded with the International transaction. It was not until four whole days after the initial transaction was made that I was informed that the transaction details were incomplete and I immediately amended them. I also specifically notified the operator that it was a matter of emergency and if she could kindly note that on the amended transaction message; to which she responded in an unamused voice that she would. Four days later I went to my bank in China and to my dismay NAB had still not relayed the correct information to them. At this stage I was paying full-price rates at a hotel which my company in Beijing was suppose to book for me at discounted rate, and my funds were depleting fast. In fact it came to the stage where upon returning to my hotel I was locked out of my room (Where my belongings were, passport, laptop, etc.) and asked to pay for the time that I had overstayed; which I couldn't as I didn't have the money on me. I had to spent the night on the streets of Beijing awaiting the next day for emergency funds that my family put into my account that night. I immediately called NAB the next day and informed them of my situation and asked them of the progress of my transfer, every time having to go through the security process and being put on hold; which cost me 50rmb each time. At one point one of the operators even laughed as I told him I spent the night sleeping on the streets of Beijing; which is a potentiality dangerous situation for a foreigner as it is considered an offense and that you can be arrested for. Later I spoke to another operator who at the end of our call informed me that I could contact 'Visa Assistance' for emergency funds, however I had previously been advised by NAB staff in Australia to leave my Visa Debit card at home and only bring my NAB (MasterCard) travelers card. After many expensive phone calls later and waiting until the next day I manage to talk to an operator who called the international transfer team, who then confirmed with me that the transfer information was only just now being processed (as if I didn't call and press the issue it would have taken longer). I immediately called my bank in Beijing to confirm and they informed me they would process it asap but there would still be a short waiting period. I will certainly never use NAB for an international transfer ever again and in fact warn and strongly advise anyone against it. Joel

06/06/2017
by Hakima M.

1 stars

It is a good bank if you do only online …

It is a good bank if you do only online banking. If you need to apply for any products - never deal with NAB. Poor customer service, incompetent staff. I...Read more

It is a good bank if you do only online banking. If you need to apply for any products - never deal with NAB. Poor customer service, incompetent staff. I am talking about their sales department. They make simple mistakes in your application and there is no way to correct it. As the mistake should be corrected by person who does not work anymore there. They just offer to send him email to contact me. How stupid it is! I just feel sorry for all my time that I wasted with them

05/06/2017
by Christina

1 stars

Between my.hysband and i we have been …

Between my.hysband and i we have been trying to resolve issue with our mortage. Continually fobbed off to the next person. Have been with this bank for...Read more

Between my.hysband and i we have been trying to resolve issue with our mortage. Continually fobbed off to the next person. Have been with this bank for many years but it has lost any credibility. Cannot close account and mortage quick enough. Poor example of what Australia business are about.

11/23/2016
by Henry Willard

1 stars

Worst bank - brain dedad and no management

No point complaining, nobody at the bank reads or cares and even if they did nobody has any authority to do anything. I agree about the broken call...Read more

No point complaining, nobody at the bank reads or cares and even if they did nobody has any authority to do anything. I agree about the broken call centre chimps endlessly bouncing people around and getting nothing done. Their management hides behind an impenetrable wall on the theory they are so smart they don't need to listen as they know everything. Just look at their share price for the net outcome and the silent chorus of customer screams. Seriously, I get better service in the old communist country Belarus, I'm not making this up.

03/28/2016
by Kevinus

5 stars

Good one

Pretty good bank. No fees for the basic account and friendly staff.

12/30/2015
by Liz Hardin

5 stars

Good bank best one out of the 3 I tried in Aus

Tried banking with Westpac and ANZ, NAB was the easiest to work with in terms of setup, paperwork, online banking and fast delivery of my eftpos card. No...Read more

Tried banking with Westpac and ANZ, NAB was the easiest to work with in terms of setup, paperwork, online banking and fast delivery of my eftpos card. No issues. Happy customer

09/22/2015
by Mitch Gersbach

1 stars

Just terrible

I dealt with them for personal banking and the business I worked for used them also. They're so bad. Some of the worst customer service I've ever...Read more

I dealt with them for personal banking and the business I worked for used them also. They're so bad. Some of the worst customer service I've ever experienced. They will put you on hold forever and then transfer you from department to department and ultimately disconnect you. Westpac on the other hand whom I also deal with will stay with you as they transfer you and you're always off the phone within just a few minutes.


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