by Paaristha Oomadath
The first 3 eft transfers went well but then the admin costs shot up from 2 pounds per transaction to 9.99 pounds. It took me several days to get a...Read more
The first 3 eft transfers went well but then the admin costs shot up from 2 pounds per transaction to 9.99 pounds. It took me several days to get a response from their team and when I did, I was offered no alternative option (which there was) but told that there is a problem with the system as they are updating their terms and will rectify the situation asap. It is now about 3 weeks later and its still the say, they are more expensive than my bank which defeats the point of using them really. And further, I decided to send cash as it was urgent and when the person picking up the money in South Africa arrived at the InterAfrica bank in Durban, they told him to go to PNP supermarket as they did not pick up the transfer. I then had to call their office in the UK and very angrily ask them to rectify the situation immediately or I would lay a complaint with the necessary bodies in the UK. To date, I have received no correspondence from Mukuru, no apology and they have not changed their rates as promised. I DONT recommend them, if you use this company, do it at your own risk. Better companies out there, try transferwise, which I am currently using.
I had my my salary transferred on Wednesday 31 May 2017, and today is Saturday 3rd June 2017 and I still haven't received my salary. Now I am being asked...Read more
I had my my salary transferred on Wednesday 31 May 2017, and today is Saturday 3rd June 2017 and I still haven't received my salary. Now I am being asked to bring proof of payment, honestly how does your 'bank' operate - never in my life have I been asked by a bank to bring proof of payment when a salary transfer is done. My company used my bank card number as a reference. Now I haven't paid rent, my DSTV has been disconnected (which attracts a fine), I have no food on the table, I have no transport money - yet my money was sent to your 'bank'. This type of service is totally unacceptable.
by David Featherstone
I send money to South Africa quite often. I changed to Mukuru recently from another site that charged me Â£9 a time. With Mukuru it comes out at about...Read more
I send money to South Africa quite often. I changed to Mukuru recently from another site that charged me Â£9 a time. With Mukuru it comes out at about Â£2 and gives me pretty much the same rate. I've used it successfully three times so I'm fairly confident they aren't going to disappear with my money. In fact now that I've verified my account, the last transfer I made was in the recipient's bank account the same day. Amazing! Another reason for giving five stars is that the verification process is really simple and you can just type in some figures from your passport and utility bills - it automatically verifies whether it's genuine or not. The only hassle was that I had to provide a scan of my debit card (with most numbers covered over) to prove I had it - but apparently that's to do with UK regulations. Mukuru is providing a good service that seems to me to be more focused on helping people to help their family and friends in Africa than on making money for themselves. Recommended.
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