MoneyGram - Independent review

All you need to know before sending money with MoneyGram

Second largest money transfer network in the world Fast (but often expensive) money transfers



MoneyGram review by Monito

MoneyGram is the second-largest money transfer company in the world (after Western Union), allowing people to send and receive cash within minutes in over 350,000 agent locations across the world. You can also send money on MoneyGram.com or through the MoneyGram mobile app in the US, the UK and Germany, using a debit card, credit card or bank account (US only). In certain countries, your money transfer can be deposited to your recipient’s bank account, mobile wallet or prepaid card; or delivered in cash directly to your recipient’s home.

The company’s large network of agent locations and its availability both online and offline make it a highly convenient service which covers the needs of most people. Its size and long track record also guarantee that your money is safe when sending it with MoneyGram. The downside is that sending MoneyGram can be expensive, as the service can have higher fees and poorer exchange rates than those of specialized online providers.


PROS
  • Second largest network of agent locations in the world, allowing cash to be sent and received in 200 countries
  • Money transfers can not only be received in cash but also on bank accounts and mobile wallets
  • Most transactions settle instantly, which makes MoneyGram a good choice for urgent transfers
CONS
  • The online service and mobile apps are currently only available in the UK, the US and Germany
  • More expensive than specialized online providers on average

 

Reviews powered by

161 customer reviews on MoneyGram on Trustpilot


2 days ago
by Michael M.

1 stars

Incompetent Employees - Scammer Fees

Filed for a refund on my unused $35 money order. They denied me and sent me back a photocopy of someone else's money order because their incompetent...Read more

Filed for a refund on my unused $35 money order. They denied me and sent me back a photocopy of someone else's money order because their incompetent employee typed in the wrong serial number. Now I have to go through the entire process again. They also screw you with an $18 fee.

10/14/2017
by Tanisha Grandison

1 stars

I had the WORST possible experience

I had the WORST possible experience. The time before this when I used Moneygram I was interrogated for 20 mins before they would release the money to my...Read more

I had the WORST possible experience. The time before this when I used Moneygram I was interrogated for 20 mins before they would release the money to my receiver. Mind you, I sent to that very same receiver before in that same City for the same purpose. THIS TIME IS THE LAST. I sent the money 2 days before my receiver was to pick the money up just so that if there were any issues I would know before he got there. MONEYGRAM TOOK THE MONEY FROM MY ACCOUNT AND SENT ME AN EMAIL THAT IT WAS READY FOR MY RECEIVER. That was SO not the case. I was told through my receiver to contact them and after almost 30 mins, I was finally given the lecture that it was for my protection and now my receiver could make the trip once more to pick the money up. Thought that was it? OH NO. The agent told him she was NOT COMFORTABLE GIVING MY MONEY TO MY RECEIVER WITH IDENTIFICATION AND CANCELLED THE TRANSACTION. As upset as I was , I almost ha a stroke when I called to get my money back and the Rep said "It will take 3 - 10 business days. THIS IS THE ABSOLUTE WORSE SERVICE I HAVE EVER GOTTEN. Insults, after insults and disrespect on top of disrespect.

10/14/2017
by Vijay Patel

1 stars

I created an online account

I created an online account, then within 7 days I could no longer access my account. When I rang the customer service number he was very rude and could...Read more

I created an online account, then within 7 days I could no longer access my account. When I rang the customer service number he was very rude and could barely understand his English. I was advised that my account was closed by the system with no reason why and I had to use a store to send any payments and I was no longer able to use an online payment.


More reviews

10/12/2017
by Aamir

1 stars

Pathetic company and scam

Very Pathetic company, Pathetic customer services. its a scam Money gram is a scam. i had to send money which they took 2 days for confirmation after 2...Read more

Very Pathetic company, Pathetic customer services. its a scam Money gram is a scam. i had to send money which they took 2 days for confirmation after 2 business days money gram said we have sent the money, but the receivers account was not credited when i asked about the status their customer services were so bad. THEY CHARGED ME BUT DIDN'T SENT THE MONEY Actually to the receiver. wasted my time money and efforts . i have been sending through Transfer wise since ages i never had problems.. i will never ever use money gram

10/10/2017
by Philip Ewing

1 stars

Impossible

The transaction I was trying to make matched their profile for fraud. After talking with about 6 service reps they said there was nothing I could do. Went...Read more

The transaction I was trying to make matched their profile for fraud. After talking with about 6 service reps they said there was nothing I could do. Went to Walmart in person and sent the money and it was $10.10 cheaper than online. I have cancelled my account.

10/01/2017
by Ken Weaver

1 stars

I was interrogated for over 30min on …

I was interrogated for over 30min on the phone after being on hold for 30min only to be told i could not send my money with my credit card by a person who...Read more

I was interrogated for over 30min on the phone after being on hold for 30min only to be told i could not send my money with my credit card by a person who was struggling to speak English. I will never use money gram again- western union from now on!!!!!!

09/29/2017
by Vadim Tsodikovich

1 stars

Truly terrible experience

Truly terrible experience

09/29/2017
by Sabu Anzar

1 stars

Crap Service...Bunch of Crooks...Avoid like Plague

Crap Service...Bunch of Crooks...Avoid like Plague

09/28/2017
by Victoria Angelica Mercedes Heredia

1 stars

Moneygram sucks

Moneygram. Is NOT safe at ALL!!! To be a sender they take all the information from your id/passport. But from the receiver they only ask the name. And as...Read more

Moneygram. Is NOT safe at ALL!!! To be a sender they take all the information from your id/passport. But from the receiver they only ask the name. And as I thought. My money was picked up by a person that was NOT the receiver. Moneygram promises you safety. Get your money from point A to point B without problem. And apart from that they make you pay so much for the transaction? Ok whatever. Let’s do it. I’m sending the money. I have the receiver information in hand so I can write it all down. And they just ask me for her name. I was confused. I thought that’s so dumb. A name? Anyone can have a name. But a location. A number. Not everyone has that. Well guess what. MY MONEY WAS STOLEN. When I visit moneygram to see if they can maybe help. Check by who was the money picked out. They tell to me to call customer service. Which SUCKS BALLS! They don’t listen to your problem. Ask stupid questions that don’t have anything to do. And don’t want to help you at all. Is like talking to an IT costumer service hotline “did you turn it off and on again?”, “OF COURSE TURNED IT OFF AND ON!!”. Anyways. Once I see they are not trying to help me see who stole my money. I visit another office. And without me even saying the problem. The worker says “oh yeah, someone must have used a fake Id and taken the money out. That happens all the time, there’s nothing we can do, the money is already gone”. When I hear this, I’m so surprised of the confidence in her voice that money is so often stolen from this company and they haven’t thought about a safer way to transfer money then just asking for someone’s name. Doesn’t make sense. DON’T USE MONEYGRAM. THERE IS ABSOLUTELY NO WAY YOUR MONEY WILL BE SECURED BY THIS JOKE OF A COMPANY.

09/27/2017
by Rasmus Plejdrup Sørensen

1 stars

I can't get in contact with the …

I can't get in contact with the customer service! Even it is urgent. One of your agents have made a mistake entering the information I have him, so now...Read more

I can't get in contact with the customer service! Even it is urgent. One of your agents have made a mistake entering the information I have him, so now I'm in big problems cause of your agents, and I can't get any help from you!!!

09/25/2017
by Dale Reynolds

1 stars

Is Moneygram Working?

Moneygram was providing good (but expensive) service to me until awhile ago. A few days ago I got what looked to be a genuine email from them requesting...Read more

Moneygram was providing good (but expensive) service to me until awhile ago. A few days ago I got what looked to be a genuine email from them requesting me to re-register my Moneygram plus card, through which I have sent money abroad. The link on the email lead to nowhere. I went to the company website, and filled out a form that also went nowhere. I phoned Moneygram, and after a series of robots I got a human being, who didn't know what I was talking about, and who did not know what he was talking about, it seems. He said I could (still) use my card to send money. I asked if I needed to register. No, he said, because there is no Moneygram in service. I asked him how something could both not exist, and be used. He hung up on me. What is the corporate world coming to? Now when I next have to send money to someone, I will worry if the Moneygram system works, or not. I guess I will find out. And I will ignore any further stupid email from Moneygram.

09/23/2017
by jamie

1 stars

something not right about this company

So unprofessional whent to sign in to make a payment .I couldn't sign in so I phoned the number took 30mins then to be put though different department and...Read more

So unprofessional whent to sign in to make a payment .I couldn't sign in so I phoned the number took 30mins then to be put though different department and waited another 15mins then the person knocked me off b** .then i went tho it all again but finally got them to tell me my account has been suspended I asked why and he said he didant know. . is this moneygram for real or wha ????

09/20/2017
by Pitty Mart

1 stars

People's do not use this company to …

People's do not use this company to transfer money. It is not safe. This company told me no one can touch my money without a reference number. Bulshit!!!...Read more

People's do not use this company to transfer money. It is not safe. This company told me no one can touch my money without a reference number. Bulshit!!! Recipients can access your money without a reference number. Odesláno z iPhonu

09/14/2017
by heer Stelder

1 stars

They done it again

They done it again. Now sent from UBA bank in Ghana. Again it was rejected because the person who wanted to collect had an old type passport (valid untill...Read more

They done it again. Now sent from UBA bank in Ghana. Again it was rejected because the person who wanted to collect had an old type passport (valid untill 2019). They had to walk back home again as they did not have money for transportation. Far distance to walk. Moneygram should be closed down. In the Netherlands they already did (some 200+ agencies at post offices cancelled the contract with Moneygram leaving only the head office and one or two others open in the whole country) This is not a service. Its a waste of time and resouces.

09/14/2017
by MsG

1 stars

AVOID AT ALL COSTS

POOR SERVICE AND A VERIFICATION SYSTEM THAT IS NOT FIT FOR PURPOSE. FAILED TRANSACTIONS, RETURNED FUNDS LEAVING BOTH THE SENDER AND RECIPIENT FRUSTRATED....Read more

POOR SERVICE AND A VERIFICATION SYSTEM THAT IS NOT FIT FOR PURPOSE. FAILED TRANSACTIONS, RETURNED FUNDS LEAVING BOTH THE SENDER AND RECIPIENT FRUSTRATED. NO VALID REASON AS TO WHY TRANSACTIONS WERE REJECTED EVEN AFTER NUMEROUS CHECKS AND HAVING TO VERIFY THE SAME INFORMATION EACH TIME WITH SEVERAL DIFFERENT CUSTOMER SERVICE STAFF. TOTALLY USELESS.. AVOID, AVOID, AVOID!!

09/14/2017
by Roger

1 stars

THIS IS A JOKE COMPANY

Sent 1200 dollars to the US from UK. At no point did the UK agent tell me that nearly all US locations will only give you a max of 500, and a cashiers...Read more

Sent 1200 dollars to the US from UK. At no point did the UK agent tell me that nearly all US locations will only give you a max of 500, and a cashiers check for the balance, which you can only pay into a US account in your name. Fat load of good if you are a foreign tourist. After spending 2 1/2 hours walking and cabbing around, and 2 customer service centre calls, and finally finding a location that had the money, we found out the money was blocked, as the sender (me) did not upload my ID and a photo to their online portal. After the 3rd customer services call -apparently, any amount sent, over 100 pounds, has to be verified with uploaded ID. Absolutely pathetic that the UK agent, in this case, the Post Office, did not state this. Am going back to the post office in the morning to pick up my money. And to concur with some other reviewers, one out of the 3 call centre staff was downright rude and patronising.

09/11/2017
by Ann Naluwu

2 stars

STAY FAR AWAY FROM MONEY GRAM. POOR SERVICE!!!!!

I had sent money many time and the you.g boy at the other end of the line was telling me about verifying my info. I asked him whether he had any questions...Read more

I had sent money many time and the you.g boy at the other end of the line was telling me about verifying my info. I asked him whether he had any questions for me and he was BLANK. This just happened a few minutes ago. Anyway thank God there's World Remit and Western Union. NEVER AGAIN USING MONEY GRAM. Will let family, friends and co-workers not to use MONEY GRAM.

09/10/2017
by heer Stelder

1 stars

Sent money from GT bank in LIberia …

Sent money from GT bank in LIberia through MG to Ghana. The girl at GT bank was checking her facebook during the work. She made a type error: one letter...Read more

Sent money from GT bank in LIberia through MG to Ghana. The girl at GT bank was checking her facebook during the work. She made a type error: one letter in a 22 letter name. It made the Moneygram agent in Ghana reject the transfer and send it back. The people who came to collect did not have money to transport them back so they had to walk for hours to get back to their house

09/09/2017
by Eugene Shevchenko

1 stars

Pretty everything is already said about …

Pretty everything is already said about these transfers. Terrible service.

09/09/2017
by homeschool and education تعليم وتربية

1 stars

I was in Egypt and a friend sent me …

I was in Egypt and a friend sent me money from Spain to England instead of Egypt. When we asked to return the money, they told us that the money had been...Read more

I was in Egypt and a friend sent me money from Spain to England instead of Egypt. When we asked to return the money, they told us that the money had been withdrawn and I was not there to withdraw the money. I sent them to the mail asking for information and they did not respond to their convoy more than twenty letters.

09/06/2017
by 130skyline

1 stars

I will never use again money gram

Ma last name is :Toro I will never use again money gram they horrible the costumer service it terrible the managers on the phone they horrible they hung...Read more

Ma last name is :Toro I will never use again money gram they horrible the costumer service it terrible the managers on the phone they horrible they hung up the phone while I was trying to get a answer regarding my transaction they never completed my transaction the person who was trying to receive the money when there 2 days never got em money gram costumer service never reach out to me to let me know about this transaction that they weren't alouding this transaction they took the money to begin with I had to call and find out what was going on and they explained it I when back back to a different store to get the money and they didn't had them don't get fooled by this people don't use them u will go thru what I'm going thru right now

09/02/2017
by Julia Pinzari

1 stars

Trying 1 week to recieve my money ...or …

Trying 1 week to recieve my money ...or at least a refund to the sender..at the sender location still needs to pay fees ..

08/28/2017
by Abdel Zantak

1 stars

Varning!

Warning!! I would never recommend moneygram to someone. It's pure hell to send money via dom! As soon as you pay the money to be sent to any post office,...Read more

Warning!! I would never recommend moneygram to someone. It's pure hell to send money via dom! As soon as you pay the money to be sent to any post office, ask them to post Ombudsman that I call them on 0201203200 (customer service) here begins the hell!!!. you call there and get you choose between Swedish and English, press one for Swedish o two for English. I press 1 and wait about 10 min and answer them in English! Those who work there speak poor English and first o mainly they don't care! You say you want to talk Swedish instead but they are located on the handset. The second time I do the same thing with the wait time and then answers them by giving the reference number and what my name is and why should I send money and where I live o the big Street crosses my street I live in. .. and a bunch of stupid questions! And this in English even though I want to speak Swedish with some where! And after a while, so you may not know about it ok that they send money!!, they are located on the handset again!!! I call again and hands the same again from what I have for reference number, what I called, and so on with all the stupid questions, and so is the hang up again, or get the link me to any area with much idle time!! I was doing this one Friday. 15 to 20.! and the next day the same thing!! I decided to call the main office in Stockholm which asked me to call back to the customer service!! I refused and want them to refund my money! All this with the wasted time and energy in spite of all the complaints that I told the head office in Stockholm, they have even apologized, totally sick. I sent money via Ria that I got tips from an acquaintance and the money came fast o for sure, thanks for the Ria for the best service.

08/24/2017
by FAYYAZ BAIG

1 stars

Hi I am Fayyaz Baig I am trying to …

Hi I am Fayyaz Baig I am trying to speak customer service last tow days .after take to much stress I cancel my transaction.my number 07404908013.tomorrow...Read more

Hi I am Fayyaz Baig I am trying to speak customer service last tow days .after take to much stress I cancel my transaction.my number 07404908013.tomorrow I make court partition against in court.i 100/ I will win this case because you have not one good rewiew.and I want uk band money gram in uk because they can't Handel this service. And I want all people help me as witness in court against money gram thank

08/23/2017
by Anny Khoubesserian

1 stars

Extremely bad service

Extremely bad service. Stay away! Declined my transaction for no reason at all. The agents were rude and could not even speak English properly. One of...Read more

Extremely bad service. Stay away! Declined my transaction for no reason at all. The agents were rude and could not even speak English properly. One of the agents asked me how old I was. I gave her my date of birth, she said no...she asked for my age!!! Couldn't believe what I was hearing. MoneyGram is the worse service ever.

08/21/2017
by Malu Dayah

1 stars

CUSTOMERS at MONEYGRAM international are very rude.

THE CUSTOMERS ARE MONEYGRAM INTERNATIONAL ARE VERY RUDE AND ARROGANT. They DO NOT KNOW how to talk to their CUSTOMERS. THEY ARE INPATIENT AND CANNOT...Read more

THE CUSTOMERS ARE MONEYGRAM INTERNATIONAL ARE VERY RUDE AND ARROGANT. They DO NOT KNOW how to talk to their CUSTOMERS. THEY ARE INPATIENT AND CANNOT EVEN SPEAK GOOD ENGLISH BUT ARE THERE FOR THE MONEY. I SEND MONEY TO MY BROTHER OVER SEA AND THEY TOLD ME THEY ARE NOT IN POSITION TO SEND MY MONEY BUT THERE WAS NO REASON GIVEN. when I ASKED them FOR THE REFORM OF MY MONEY THEY PUT ME ON HOLD AND SWITCH OFF THE PHONE AFTER 30 minutes I KEEP CALLING UNTIL THEY WERE SATISFY BEFORE ANSWERING ME AND AT LAST GIVE ME A RECEIVING NUMBER. They cancelled my transaction for no reasons and give me back money send for my sister to go to a hospital and my sister passes away because there was no money to get her drugs. They are very wicked. If they continue this arrogant behavior MoneyGram will lose most of its customers. I have decided to never send money through them again.

08/20/2017
by Walt Hampton

1 stars

Dishonest

Dishonest, no customer service, stay away from the terrible company. Will not all receiver to pick up because they claim she waited too long (24) hours....Read more

Dishonest, no customer service, stay away from the terrible company. Will not all receiver to pick up because they claim she waited too long (24) hours. For a $15 transfer I paid $5 to complete. Now, I can not get refund, customer service can not speak English, and receiver is out of luck. Moneygram, you are crooks, plain and simple. I will never use your company again and I will spread the word how terrible you are.

08/16/2017
by Eskendereya Resto Bar

1 stars

MoneyGram this is the worst money …

MoneyGram this is the worst money transaction service in the plant ... very bad and poor, i sent money 5 days ago and until this minute the receiver can...Read more

MoneyGram this is the worst money transaction service in the plant ... very bad and poor, i sent money 5 days ago and until this minute the receiver can not turn the money, ... take advantage of the money of the other the maximum time that They can ... and they say it's 10 minutes ... lie ... beware ... American companies like MoneyGram 1st treat to make the time more long to use this money of users 2ed discriminate against all the people of the Middle East, and they set themselves up for their transactions - and steal their money ..

08/15/2017
by Eva

1 stars

One word

One word - the most useless stupid service ever. Locked my account for no reason and tells me to go to location. For 3 years now my account is still...Read more

One word - the most useless stupid service ever. Locked my account for no reason and tells me to go to location. For 3 years now my account is still locked. Thank God for WesternUnion. The best!

08/15/2017
by Customer

1 stars

Good online rate but sneaky theif with useless customer support

I wish I didn't have to write this review but I feel people need to know and maybe MoneyGram will do something better and fix issues. MoneyGram does...Read more

I wish I didn't have to write this review but I feel people need to know and maybe MoneyGram will do something better and fix issues. MoneyGram does seem to have better exchange rate than Western Union. That's great and wanted to use their service but guess what they want to earn the money you save on exchange rate by forcing you to pay more on fees. Here's how they're doing it secretly. MoneyGram online to pay using your bank account does not work. I've been told aparantly there's something wrong with my bank account so call TeleCheck. TeleCheck says I'm new so let's update some info and wait 7 days. Well I can't wait that long to send urgent money so I send in store. Then 1 year later I try to send money online using saved banking info from last time. Guess what? Doesn't work. I got sent to same loop. Call TeleCheck and told me same info. MoneyGram customer service is also worthless. They can't help solve any problems. What's the solution? Oh you can pay using credit/debit card for MORE FEES. WOW! Amazing! 1) Shown better exchange rate online 2) Try to send using your bank account. Oops! Doesn't work. New on TeleCheck 3) But it's OK pay us more fees. Send using credit card. Also not to mention Credit Card then charges you cash advance fee. MoneyGram doesn't give its customer service any power to solve problems. I spent hours and reached supervisor who can't solve my problem nor adjust fee for credit card to the same as bank transfer fee. There's also no one above then manager aparantly who can help. Unless you're desperate don't go with MoneyGram. They're a sneaky Thief. Use your own bank for money transfer when possible.


Moneygram has very bad reviews on Trustpilot, with 84% of the 74 customers who have given their feedback rating the company 1 star out of 5. Here is what MoneyGram’s customers have to say:

Positive
  • Customers liked the fact that the money was available in minutes at the receiving end of the money transfer.
  • Some say they had a good service despite the high fees.
Negative
  • Some customers have seen their transferred cancelled and had problem to get their money back.
  • A few customers have had bad experiences with an unfriendly Moneygram customer service representative.
  • Customers found cheaper alternatives to Moneygram and stopped using the service.
  • Some were annoyed by the verification process to identify themselves (which Moneygram is required to perform by law).

Note: Moneygram is not inviting its users to share their experience with Trustpilot which could partially explain the extremely high proportion of bad ratings. The 1/10 rating might not be representative due to the low number of reviews.



Can I trust MoneyGram?

Until 2017, MoneyGram International Inc. was a publicly-traded company on the Nasdaq Stock Market with a $680 million market capitalization. It was then acquired by the Ant Financial Services Group, the payments arm of the Chinese e-commerce group Alibaba. Ant Financial is an enormous company, powering the majority of online payments in China and valued at $60 billion at the time of its acquisition of MoneyGram. Working together as one with Ant Financial will significantly strengthen MoneyGram and its ability to build a robust global corporation.

MoneyGram has close to 3000 employees worldwide, the majority of which are located outside the US in the 30 countries where the company has offices. With a track record of close to 80 years, the company has acquired and demonstrates a significant expertise in the money transfer industry. MoneyGram has built its reputation through the quality of its service, which provides a convenient and safe way to send money to or from nearly every country in the world. The MoneyGram brand is recognized and trusted globally, thanks in part to its network of agent locations which, apart from Western Union’s, is unmatched by any of its competitors.

MoneyGram is subject to a wide range of laws and regulations of countries around the world. MoneyGram is licensed in all 50 US states, as well as in the District of Columbia, Puerto Rico, the U.S. Virgin Islands and Guam. In the UK, MoneyGram is licensed as an Authorized Payment Institution under the European Union Payment Services Directive, which allows MoneyGram to provide payment services throughout the European Economic Area. Many other jurisdictions which MoneyGram operates in impose licensing or other regulatory requirements. These include minimum capital requirements, compliance with operational procedures, agent oversight and maintenance of reserves, and are are specifically designed to protect consumers’ funds. MoneyGram takes its regulatory compliance very seriously, and invest on average $50 million a year into its compliance program.

So, is MoneyGram safe to use? Absolutely. MoneyGram couldn’t be the second largest money transfer provider in the world if it didn’t adequately protect its customers’ funds.




How MoneyGram works

How to send money online with MoneyGram

1. Enter the recipient’s full name and country, and choose how the money should be received.

2. Enter the amount you wish to send, and you will see the fees and exchange rate which currently apply for your transaction.

3. Enter your payment information as well as your personal details, including your name, postal and email address, phone number, and date of birth. MoneyGram may need to verify your identity with an official document. If you already have a MoneyGram account and have supplied this information before, you can skip this step by simply logging into your account.

4. Review the transaction details including the fees and exchange rate, and if everything looks good, click the Submit Transaction button.

5. You will receive an email confirmation including a reference number which your recipient will need to pick up the money.

How to send money at an agent location with MoneyGram

1. Find a MoneyGram agent location near you, and make sure to bring your ID with you.

2. Whether through a kiosk touch screen or on a paper form, you will need to supply your full name, your recipient’s name and location, and the amount you wish to send. Depending on the receive option you choose, you will also need to provide other information such as your recipient’s bank account details or telephone number.

3. You will then be able to pay for you transfer. In most cases, cash is the only accepted form of payment.

4. You will receive a reference number which your recipient will need to pick up the money.


 

MoneyGram Exchange Rate & Fees

MoneyGram fees

MoneyGram fees generally vary depending on the amount sent, the send and receive countries, as well as the payment and receive methods. Here are a few simple rules of thumb for saving on fees with MoneyGram:

    • When sending money online with MoneyGram, it’s best to pay by bank transfer if this is available.
    • Sending to a bank account is usually less expensive than sending money for cash pick-up.
    • If you are sending money to a bank account, it is often cheaper to send at an agent location than online, regardless of the payment method used.
    • If you are sending money for cash pick-up, the online service will generally be cheaper than sending money at an agent location, but only if you pay by bank transfer.

MoneyGram exchange rates

MoneyGram applies the standard practice of taking a margin on the exchange rate. What that means is that the exchange rate offered to MoneyGram customers is not as good as the real mid-market exchange rate, and MoneyGram profits from this difference. While this generally costs you a couple percentage points of the amount you are sending, the exchange rate margin can sometimes exceed 5%. Since some money transfer services are able to offer exchange rates without any margin and save you plenty of money, it’s very important to always compare all available money transfer services before sending money abroad.


Send money from your Smartphone with MoneyGram

Mobile apps

MoneyGram’s mobile app is available on both Google Android and Apple iOS, but only in the UK, the US and Germany for the time being. The MoneyGram app lets you send money and pay bills as if you were on the MoneyGram website or at an agent location. Other features of the app include the ability to track past transactions, estimate fees or find agent locations for future transactions, and manage your account. While the app is rated 3.8 / 5 on the Google Play Store, it is only awarded a 1.7 / 5 rating on the Apple App Store due to issues with money transfers made through the app.

 



 

Additional services

Bill payment

MoneyGram’s bill payment service allows you to pay your relatives’ bills or your own from thousands of companies. The service is available in nearly all agent locations across the US, Canada and Puerto Rico, as well as in certain agent locations in select countries in Europe and the Caribbean.

Money orders

Money orders were the first service which MoneyGram offered when it was founded in 1940. While the company still offers this service today, it only represents a tiny share of their business (representing 3.6% of the company’s total revenues in 2015). The service, which is only available at certain agent locations across the US, is basically a prepaid check which you can deliver by mail or in person to the recipient.

Mobile top-up

Through its partner TransferTo, MoneyGram lets you top up prepaid mobile phones of more than 350 mobile carriers in over 100 countries around the world. This is a great way to ensure that you and your relatives abroad are able to stay in touch. Mobile top-ups are available at MoneyGram agent locations in the US, but can be sent online from any country in the world.


The story behind MoneyGram

MoneyGram International was born out of the merger of Travelers Express from Minneapolis, Minnesota; and Integrated Payment Systems from Denver, Colorado. The former company was founded in 1940, and became the largest processor of money orders (a paper instrument like a cheque but paid upfront) in the world. Integrated Payment Systems, which launched the MoneyGram brand in 1988, was part of a larger group of payment companies belonging to American Express (best known for their credit cards).

In 1998, Travelers Express and Integrated Payment Systems merged, and the resulting company went public in 2004 under the name MoneyGram International. In 2017, MoneyGram International was acquired by Ant Financial Services Group, the payments arm of the Chinese e-commerce group Alibaba, for $880 million.


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Going Borderless? Your questions on TransferWise’s newest service, answered.

TransferWise is one of the best money transfer and currency exchange providers we work with. We love their mid-market exchange rates, wide availability, low fees, and easy-to-use services. In fact, we wondered, could they get any better? It turns out they can. In May 2017 they announced a brand new service, the “TransferWise Borderless Account.” […]


PayPal, Square Cash, Venmo, Skrill, Google Wallet, Apple Pay, which digital wallet is better for international money transfers?

Digital wallets have not only changed the way we pay for things on the Internet, but also how we send money to our friends and family. Specialized companies such as PayPal, Square Cash, Venmo, and Skrill, or tech giants such as Google (with Google Wallet), Apple (with Apple Pay) and Facebook (through Messenger), have revolutionized […]



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Key facts about MoneyGram

Service information

Time to open an account A few minutes
Pay-in options Credit card
Debit card
Bank Account
Cash
Pay-out options Cash
Bank account
Cash home delivery
Mobile wallet
Minimum amount No
Maximum amount Yes
Available languages
Français
English
Deutsch
Polski
Español
Português
Italiano
Personnal transfers Yes
Business customers No
Advanced currency contracts No
Required documents ID, Proof of Address

Company information

Type of service provider Global money transfer operators
Active since 1996
Headquarter Dallas, Texas, United States
Regulated by FCA

Contact information

Contact support www.moneygram.com/us/en/contact-form
Service hour 24/7
Phone 1‑800‑926‑9400
Twitter @moneygramme
Facebook moneygram


Find the best provider for your next transfer

The cost of sending money depends on the amount of money sent, the countries you're sending between, and the type of transfer. Make sure to compare before each of your transfers as costs also vary through time.

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1003 Lausanne
Switzerland


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