Kiwibank - Independent review

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8 customer reviews on Kiwibank on Trustpilot


21 hours ago
by Mr Anthony Hood

1 stars

After many years of loyalty

After many years of loyalty, Kiwibank is changing the interest rate of my 2 year graduate pack overdraft from 0% to 5%... Called customer service and the...Read more

After many years of loyalty, Kiwibank is changing the interest rate of my 2 year graduate pack overdraft from 0% to 5%... Called customer service and the manager said there is nothing at all she can do for me. I take back all the recommendations I gave. Sorry to those of you I convinced to sign up. Guess it's time to look for a bank that looks after it's individual customers.

3 days ago
by Barbara Townsley

1 stars

Maori mortgage manager is a racist …

Maori mortgage manager is a racist against pakeha's, she put the incorrect information thru to the credit department and lied about conversations etc....Read more

Maori mortgage manager is a racist against pakeha's, she put the incorrect information thru to the credit department and lied about conversations etc. They cancelled our accounts of 5yrs and wouldnt give a reason and they hide behind an 0800 number and say they act on complaints but they dont, they ignore them and cancel ur account so ull go away..wouldnt touch them now with a bargepole as the place is filled with arseholes. The whole name is a joke cos theyr definately NOT for kiwi's.

1 week ago
by Oscar The Kitty Cat

1 stars

Poor experience dealing with Kiwibank Home Loan

Poor experience dealing with the mortgage broker and the home loan team over the phone. I do not understand how they still get customers. They put us...Read more

Poor experience dealing with the mortgage broker and the home loan team over the phone. I do not understand how they still get customers. They put us under so much pressure that it is not funny! Made complaints on their website, guess what? No reply. Oh that last bit does not surprise me.


More reviews

12/14/2017
by jeff

1 stars

They are thieves...

They are thieves... I'm back in my country and I symply want to have my money back but it's not possible except by paying a lawyer. I have about 400$ on...Read more

They are thieves... I'm back in my country and I symply want to have my money back but it's not possible except by paying a lawyer. I have about 400$ on my account and I need to pay a lawyer to have it back??? My english level is not realy good and they count on it to keep my money... It's just shameful...

10/04/2017
by Teodora Motateanu

1 stars

I will change my accounts

I will change my accounts: there are huge delays in payments. Their 0800 customer support is a joke, they are absolutely useless, all they know to say is...Read more

I will change my accounts: there are huge delays in payments. Their 0800 customer support is a joke, they are absolutely useless, all they know to say is "call the payer", "we don't know" then they hang up on you. And this is the approach towards clients with BUSINESS accounts!

07/13/2017
by madeleine schnackenberg

5 stars

Kiwi bank is amazing

Kiwi bank is amazing! Everything from the mobile phone app to their tellers even their call center personel are outstanding. They make it so easy,...Read more

Kiwi bank is amazing! Everything from the mobile phone app to their tellers even their call center personel are outstanding. They make it so easy, everytime i have a problem i just call up, wait maybe a minute on hold and then speak to a NEW ZEALANDER who knows what they are doing and are so easy to deal with they answer all my problems and questions! Love kiwibank

06/27/2017
by Cosmo Adams

5 stars

In responce to Ernist's comments

In responce to Ernist's comments I truly believe that kiwi bank is the best bank and differently haven't had any problems with anything I'd been wanting...Read more

In responce to Ernist's comments I truly believe that kiwi bank is the best bank and differently haven't had any problems with anything I'd been wanting to do they have been very helpful and very open and honest

06/23/2017
by William Bowers

5 stars

Its a great bank with simple UI

Its a great bank with simple UI. Easy to understand. I 100% recommend them.

04/12/2017
by Ernest

1 stars

For a hassle free banking just avoid …

For a hassle free banking just avoid Kiwibank. They do not even have a workable customer service number. They just do not care about customer complaints.



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