Global Exchange - Independent review

All you need to know before sending money with Global Exchange


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4,183 customer reviews on Global Exchange on Trustpilot


14 hours ago
by Gregory Bell

5 stars

I used the BRANCH COLLECTION Service.

I used the BRANCH COLLECTION Service. Very clear to see the rate you'll be getting and the all-inclusive cash price you'll pay (debit/credit cards incur...Read more

I used the BRANCH COLLECTION Service. Very clear to see the rate you'll be getting and the all-inclusive cash price you'll pay (debit/credit cards incur an extra charge the link to which is clearly visible). Easy to order online. Branch collection very convenient (if you live in London!) at many Central London locations, as all are close to tube stations.

14 hours ago
by Mrs B Churchill

5 stars

A very easy transaction carried out in …

A very easy transaction carried out in an efficient manner, good exchange rates too.op

14 hours ago
by Brian

5 stars

Quick

Quick, efficient, courteous. Great


More reviews

1 day ago
by Darryl Samuels

5 stars

Great turnaround with friendly …

Great turnaround with friendly efficient staff

2 days ago
by Chez

5 stars

Excellent!

Always excellent service and great rates!

2 days ago
by Francis

5 stars

Efficient

Efficient, clear, helpful.

2 days ago
by CB

5 stars

Great rates and great service.

Great rates and great service.

2 days ago
by M Krishnan

5 stars

Great service, great rates

Quick, easy and a great rate to boot!

2 days ago
by Jennifer Mary Cooke

5 stars

Easy website and efficient and friendly …

Easy website and efficient and friendly service at the shop.

2 days ago
by Helen

5 stars

Very good service

Very good service

2 days ago
by David Forbes

5 stars

Great service

Great service, super speedy and as friendly as ever.

3 days ago
by Paul

5 stars

Fast efficient and you get a great …

Fast efficient and you get a great exchange rate.

3 days ago
by Maria Perez

5 stars

Great fast an efficient

Great fast an efficient

3 days ago
by Will

5 stars

Professional, transparent and friendly service

Very quick, professional, friendly service as usual from Thomas Exchange Global. Fast track online collection ready in minutes, and staff carry out all...Read more

Very quick, professional, friendly service as usual from Thomas Exchange Global. Fast track online collection ready in minutes, and staff carry out all procedures in front of you to guarantee quality transparent service. Fantastic rates especially if you pay with cash- card charges apply otherwise. Thomas Exchange is the go-to place for all my forex needs and will be into the foreseeable future.

3 days ago
by NiffNaff

5 stars

Been using these guys for over a decade …

Been using these guys for over a decade now. Good rates and efficient service. When queues are not long, they often provide warm, personal service and...Read more

Been using these guys for over a decade now. Good rates and efficient service. When queues are not long, they often provide warm, personal service and even crack a joke or two. Downside is that some branches have long queues at lunchtime (their popularity is testimony to their reputation, I guess) - have occasionally waited over 45mins before being seen to.

3 days ago
by Nathan White

5 stars

I always go to Thomas Exchange Global

I always go to Thomas Exchange Global. They give the best rates and customer service is always great!

3 days ago
by Amanda Bedding

5 stars

Excellent service

Ordering online easy to follow. Staff in branch very helpful.

3 days ago
by Claire Bridger

5 stars

Easy Professional Service

Always very quick and easy to order online and pick up. I always use them for my foreign currency now as they guarantee the best rate.

3 days ago
by Richard Anderson

4 stars

The guys in the excahnge are always …

The guys in the excahnge are always very helpful and polite. It's a fabulous service and I always recommend your services to colleagues, friends and...Read more

The guys in the excahnge are always very helpful and polite. It's a fabulous service and I always recommend your services to colleagues, friends and family.

4 days ago
by John Tavernor

5 stars

Great facility

Great facility - easy access/location with friendly professional staff.

4 days ago
by Leslie Thorne

5 stars

Good value

Good rate, no hassle, prompt service. Thanks

4 days ago
by Kim Charles

5 stars

Excellent exchange rates and efficient service

Efficient and friendly service. Called me beforehand to remind me which supporting documents I needed to bring with me.

4 days ago
by Sharon

5 stars

Very good service

Very good service, quick and easy I was out of there in a few minutes which was excellent and I was quite happy.

4 days ago
by Nigel Shirley

5 stars

Easy, Simple Efficient Process

Use Thomas on a regular basis usually at Kensington High Street. They offer the best exchange rates available. Online ordering is a simple and efficient...Read more

Use Thomas on a regular basis usually at Kensington High Street. They offer the best exchange rates available. Online ordering is a simple and efficient process and the money is always ready when I visit branch, very easy to do business with. Staff are excellent, always get the order right.

4 days ago
by Ashley Wright

5 stars

Great service as always with Thomas …

Great service as always with Thomas Global Exchange. Request small notes and that's exactly what I got

4 days ago
by Mateusz

5 stars

Best rates in London

Best rates in London

4 days ago
by Michael Spiteri

5 stars

Excellent quick service friendly staff

Excellent quick service friendly staff

5 days ago
by Selina

5 stars

Always offer the best rate

Always offer the best rate. Fast track, same day collection is very handy especially if your last minute like me!

5 days ago
by R Frost

5 stars

Always the best rate and the staff are …

Always the best rate and the staff are friendly and efficient.

5 days ago
by J Anon

2 stars

I ordered Argentinian pesos online and what happened next

I ordered Argentinian pesos online with collection from the Villiers Street branch. They did not have the full amount when I went to collect but I was...Read more

I ordered Argentinian pesos online with collection from the Villiers Street branch. They did not have the full amount when I went to collect but I was advised that the Villiers branch had called Strand branch and that they had the Pesos and that the remaining balance would be ready for collection when I arrived. When I arrived at the Strand Branch the money was not ready for collection. I also had 1 x £20 Scottish Sterling note for wish I was advised that there would be 5% charge! Scottish Sterling notes are UK Parliament-approved legal currency and it is ludicrous that there is a 5% charge! This is the second time in 12 months where I have been asked to go to the Strand branch to collect the rest of my online order and is the second poor experience I have had


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