CurrencyFair - Independent review

All you need to know before sending money with CurrencyFair

Competitive exchange rates Intuitive and easy-to-use product Largest peer-to-peer currency exchange marketplace

8.00/10 Very good
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ZERO transfer fees for Monito users (you only pay the exchange rate margin).


CurrencyFair review by Monito

 

CurrencyFair has a unique approach to international money transfers. Instead of exchanging your currency with a bank or a money transfer company, you actually exchange with other CurrencyFair customers. This fully automatic and transparent peer-to-peer approach means that you can choose what exchange rate you’d like, and as long as another CurrencyFair user is looking to exchange in the other direction and accepts your exchange rate, then that’s the rate you’ll both get. In fact, 10.5% of users of the CurrencyFair MarketPlace achieve a better exchange rate than the mid-market rate!

If you’d rather not wait for another customer to accept your rate, you can also choose to immediately convert your money at the best available rate in the marketplace. In any case, CurrencyFair allows you to get excellent exchange rates which are on average just 0.35% below the mid-market rate.

CurrencyFair, which is the world’s largest peer-to-peer currency exchange, allows you to exchange between 18 different currencies. The company has local accounts for nearly all the supported currencies, which means that transferring your money to them should be free. After you’ve exchanged your money on the CurrencyFair MarketPlace, you’ll just have to pay a small flat fee of around €3 in most cases to transfer out your money to the bank account of your choice. The money then generally takes just 1-2 working days to be received, but potentially up to 4 or 5 days for certain currencies.

You can exchange and transfer your money on the CurrencyFair website or on the CurrencyFair app, available on both iOS and Android, at any time (except on week-ends and bank holidays) and from anywhere.


PROS
  • CurrencyFair exchange rates are excellent
  • Low flat fees
  • Great reviews on Trustpilot
  • Mobile apps are very convenient
CONS
  • The entire process could be more user friendly
  • Limited number of supported currencies and countries

 



Reviews powered by

2,421 customer reviews on CurrencyFair on Trustpilot


6 hours ago
by Mustafa Muflehi

5 stars

Easy to use platform and transparent …

Easy to use platform and transparent fees. I'm glad my friend referred me to CF.

1 day ago
by John Hughes

4 stars

A lot better than the Bank

Great service

3 days ago
by Mary Mcloughlin

5 stars

l have had trouble with transferring my …

l have had trouble with transferring my money, but when l got in touch, they were quick, and very polite in sorting out my problem. very good


More reviews

4 days ago
by Aoife Dolphin

5 stars

Best currency option

Quick, efficient & really easy to use. Money transferred within a few days. Use regularly for AUD transfers to Ireland & UK

6 days ago
by Mary Tuohy

5 stars

Highly recommend this site

Highly recommend this site. It's a secure way to send money abroad & at a very reasonable price! Will definitely be using this site in future!

11/10/2017
by U sergente

1 stars

Terrible when problems arise

Currency fair security features are entirely inappropriate when problems arise with sim cards / mobile phone numbers. I have been after them for 2 days to...Read more

Currency fair security features are entirely inappropriate when problems arise with sim cards / mobile phone numbers. I have been after them for 2 days to get primary and secondary numbers changed and this still has not happened. In the meantime I ma losing time and money by being locked out of my account

11/09/2017
by Sandrine Dos Santos

5 stars

Amazing Customer service experience

Amazing Customer service experience! One of the best I had in my entire life in banking/e-payment transfers. CurrencyFair knows a ton on how to make a...Read more

Amazing Customer service experience! One of the best I had in my entire life in banking/e-payment transfers. CurrencyFair knows a ton on how to make a customer happy and provide assistance to make sure they feel confident and comfortable with the portal. Thanks again guys! I will use you again :-)

11/08/2017
by Steven Collins

5 stars

Excellent currency exchange service

Excellent currency exchange service, does exactly what it says on the tin. The app works well and is quick to use (supporting Apple...Read more

Excellent currency exchange service, does exactly what it says on the tin. The app works well and is quick to use (supporting Apple TouchID). Disclaimer: my employer has invested in the company, but I have been a user before this, and the review reflects my personal view and not that of my employer.

11/08/2017
by Charles Lee

4 stars

Great product

Is a great service. just not so good for a company where you need to allow other people in the account.

11/08/2017
by Michael Drury

5 stars

5-star service

I've been using CF for the past 7 years for property purchase and payment of regular taxes, service bills, etc, for our two french holiday homes. It's...Read more

I've been using CF for the past 7 years for property purchase and payment of regular taxes, service bills, etc, for our two french holiday homes. It's very user-friendly with easy access on-line wherever I am via iPhone banking. I also rate very highly the ease of access to a real person at the end of the phone 24/7, should I have any queries. CF provides an all-round 5-star service, which has saved me a great deal of money (over alternative exchange/foreign payment providers) for a long period. Keep it up! Mick

11/08/2017
by George Pace

5 stars

Simple to use

Simple to use, great rates, low charges and fast transfers. What more do you want? Superb service.

11/08/2017
by Romany Grais

5 stars

Responsive customer service

Responsive customer service. Excellent exchange rates. Fast and easy transfer.

11/08/2017
by Shirley Stephens

5 stars

Great rates

Great rates, low cost, easy to use and speedy transaction times makes Currency Fair a good option when transferring money overseas

11/08/2017
by Zafar Bhunnoo

5 stars

Simple, quick and value for money

Simple, quick, value for money and hassel free. Very happy to use over and over

11/07/2017
by Diane Welstead

5 stars

easy

easy, simple and very quick. Pick your own time and your own rate. So much better off, every time I exchange, in every way.

11/03/2017
by Tony Roach

5 stars

An essential service... well designed and executed

I have financial interests in several countries and CurrencyFair is my constant companion for moving money to my bank accounts. It is saving me a small...Read more

I have financial interests in several countries and CurrencyFair is my constant companion for moving money to my bank accounts. It is saving me a small fortune in exchange and wire transfer fees. Easy to use - brilliant service - highly recommended.

11/02/2017
by Adrian Suckling

5 stars

Extremely reliable

I regularly send money home with CurrencyFair and have never had a single issue, especially with large amounts. Extremely reliable.

11/02/2017
by Kevin A

5 stars

Saved A Small Fortune In Banking Fees

Prior to learning about CurrencyFair, I was spending between £20 to £25 for every transfer I made using my regular bank. I have been using CurrencyFair...Read more

Prior to learning about CurrencyFair, I was spending between £20 to £25 for every transfer I made using my regular bank. I have been using CurrencyFair since they first started and have now saved a small fortune on banking fees. Their service has improved year on year as has the speed of the transfer. I would confidently recommend CurrencyFair to anyone that needs to transfer funds abroad.

11/01/2017
by Richard Bennett

5 stars

Love CurrencyFair

Love CurrencyFair, the mobile app is especially good and the transfers are quick and easy to do.

11/01/2017
by Sean

5 stars

Super fast and efficient to transfer …

Super fast and efficient to transfer currency. Way better than the banks and faster.

11/01/2017
by Alex

5 stars

Easy to use

Easy to use, reliable and good exchange rates.

10/31/2017
by Christoph Hager

1 stars

Compliance Double Standard

Good exchange rate, but for larger amounts, this gets very tedious. Despite having uploaded all the compliance-related information and having exchanged...Read more

Good exchange rate, but for larger amounts, this gets very tedious. Despite having uploaded all the compliance-related information and having exchanged smaller amounts earlier this year, I made a transfer with a larger amount and all the sudden, they froze my assets. The process is still ongoing and didn't get resolved yet despite uploading all relevant information. Due to the timing, I ended up with a penalty of over EUR2,500 so far. BE CAREFUL!

10/29/2017
by aude

5 stars

Very simple and straight forward

Very simple and straight forward process, that allowed me to save quite a lot compared to a tradition international bank transfer. very good service.

10/27/2017
by Samo9789

5 stars

Great service, safe and cost effective

This is a great service: trustworthy and provides a great service for a cost impossible to beat transferring funds bank to bank. I recommend it.

10/25/2017
by Melvin Hindmarch

5 stars

Currencyfair is a really good company

Currencyfair is a really good company, I am not the worlds best expert with modern technology but their patience and expertise has helped me greatly, when...Read more

Currencyfair is a really good company, I am not the worlds best expert with modern technology but their patience and expertise has helped me greatly, when I had some items stolen in the USA Currencyfairs responce was instantaneous ...rates are good, you dont have to negocitate like the FX companies, monies there transferred when you need it.

10/25/2017
by GARY

5 stars

Simple to use!

Simple to use. Cheap transfer fee. Great app for Android!

10/25/2017
by Shane

5 stars

Excellent Company

Been using their service for years, has saved me £€1000s and the platform is super. Keep up the great work

10/25/2017
by SueInCyprus

5 stars

Best company of its kind in my opinion.

Best rates, best service, secure, easy to use, lowest charges. Would recommend to anyone.

10/25/2017
by Jane

5 stars

Easy to use & gives a good rate

Easy to use & gives a good rate

10/25/2017
by Andrew Harden-Sweetnam

4 stars

I've been using for over a year to move …

I've been using for over a year to move money into Austria as i partly live there. decent rates and low charges. only thing i'd change is the actual app...Read more

I've been using for over a year to move money into Austria as i partly live there. decent rates and low charges. only thing i'd change is the actual app experience, i dont find it intuitive, but don't let that stop you. the banks are ripping you off, these guys aren't.


CurrencyFair has excellent customer reviews on Trustpilot, with 4 out of 5 reviewers giving CurrencyFair a 5 star rating. Here’s a summary of what over 1200 customers have to say:

They are even in the Top 5 companies in Trustpilot’s Money Transfer category. Here’s a summary of what CurrencyFair customers have to say.

Positive
  • Exchange rates are excellent and transfer fees are much lower than with banks
  • Sending money is a quick and easy process
  • Transfers arrive quickly in the recipient’s account
  • The customer service is very helpful and friendly
Negative
  • Opening an account requires a certain amount of personal information (as with all other companies, this is due to regulations)
  • Some people found the process confusing or unclear
  • In a few exceptional cases, transfers were delayed due to problems with CurrencyFair’s banking partner


Can I trust CurrencyFair ?

CurrencyFair is regulated and authorised by the Central Bank of Ireland under the European Communities (Payment Services) Regulations 2009. This requires CurrencyFair to protect client funds, maintain systems and procedures at the highest standards (in particular to detect and deter financial crime), maintain a minimum level of capital and liquidity, and have individually approved and vetted key personnel.

As per regulations, clients’ funds are held in segregated accounts which are kept completely separate from CurrencyFair’s own business accounts. This means that your money is safe should the company have any financial difficulties.

CurrencyFair employs over 60 people across its Irish, Australian and British offices. Employees give the company a 5 star rating on the employer review site Glassdoor, and describe CurrencyFair as a "really nice place to work". The company is headquartered in Dublin (Ireland), and has two other offices in Newcastle (Australia) and Surrey (United Kingdom).

CurrencyFair is the largest peer-to-peer currency exchange in the world, and has been used by hundreds of thousands of clients to exchange over €3.4 billion along the years. They have thousands of 5 star reviews on Trustpilot and very few complaints. The company is financially strong with over €5.2 million of net assets, and has raised around €20 million from famous investors.

Is CurrencyFair safe? Our review shows that the CurrencyFair MarketPlace is a trustworthy platform for foreign currency solutions.


Authorised by the Central Bank of Ireland
No. : 419450

 







How CurrencyFair works

First, you must register for a CurrencyFair account on their website, which only takes a few minutes.

Then, the process depends on your needs and the type of transaction you are making. You can deposit money into your CurrencyFair account and then later make a QuickTrade or MarketPlace transaction, or set up an Auto-Transaction if you’d rather do everything at once and not have money standing by in your CurrencyFair account.

The three steps of the process are described in detail below (click on the different steps to expand).




1. Deposit

Before being able to exchange money and send it to a bank account, you must first deposit money into your CurrencyFair account. To do so, simply tell CurrencyFair how much money you want to deposit and in what currency. CurrencyFair will give you their bank account details and your unique reference number. You must then make a local bank transfer from your bank account to CurrencyFair’s bank account, making sure to indicate your reference number on the transfer.

2. Exchange

Once your money has arrived at CurrencyFair and shows up on your CurrencyFair account, you can exchange it into a different currency. Choose how much you want to exchange and between which currencies. You can then either choose your own custom exchange rate (MarketPlace exchange) or immediately get the best available exchange rate (QuickTrade exchange). The type of exchange you choose will depend on what your needs are.

2a. MarketPlace: custom exchange rate

The MarketPlace exchange allows you to set a custom exchange rate, and as soon as another CurrencyFair user agrees to exchange currencies with you at your custom exchange rate, the exchange will happen automatically. This means that you can potentially beat the current best available exchange rate. In fact, according to recent estimates by CurrencyFair, 10.5% of MarketPlace users achieve a better exchange rate than the mid-market rate! The downside to choosing a custom exchange rate is that you’ll have to wait some time for the exchange to take place. The better your custom exchange rate is, the longer the wait. You’ll also have to come back to the CurrencyFair website or app later, to transfer out your money once it has been exchanged.

2a. QuickTrade: best available exchange rate

The QuickTrade exchange is the simplest and quickest way to exchange currencies on CurrencyFair. You simply convert your money instantly at the best available exchange rate, and your money can then immediately be transferred out.

3. Transfer

Once your money has been exchanged, you can transfer it out to the bank account of your choice, either yours or the bank account of a third party. The money will be received in 1-2 days in most cases, but up to 4 or 5 days if you are sending to certain currencies such as United Arab Emirates Dirham (AED), Hong Kong Dollar (HKD) or Singapore Dollar (SGD).


Auto-Transaction - The simplest way to transfer money with CurrencyFair

Instead of going through the 3-step process described above, there is an alternative and simpler way to exchange and send money with CurrencyFair: the Auto-Transaction. It works as follows: you tell CurrencyFair how much money you will be sending, the currency you need to convert into, and the bank account you want the converted money to be sent to. Then, all you need to do is to make your local bank transfer to CurrencyFair. As soon as CurrencyFair receives your money, they will automatically exchange it at the best available exchange rate and transfer it out to the bank account of your choice.

Note that you can only set up an Auto-Transaction if you do not already hold money in your CurrencyFair account. If you do, you can simply make a QuickTrade exchange.


 

CurrencyFair exchange rates and fees

Transfer fees
CurrencyFair charges a small flat fee, about €3, for each transfer out of your CurrencyFair account to a bank account. If you have money in multiple currencies on your CurrencyFair account, you can choose which currency to pay the fees in to get the best deal.


Exchange rates
Thanks to the CurrencyFair peer-to-peer marketplace, you can choose your own exchange rate. This means you could potentially get an exchange rate which is better than the current mid-market rate.

Of course, you will only achieve your custom rate if another CurrencyFair user accepts to exchange with you at this rate. Alternatively, you can exchange immediately at the best available exchange rate. On average, you will get an excellent exchange rate which is only 0.35% below the mid-market rate.


Other fees
CurrencyFair’s accounts are generally held locally in the country of the currency you are exchanging from or exchanging to. This means there should be no fees to transfer money into or out of your CurrencyFair account using a local bank transfer.

However, if you are sending from or to United Arab Emirates Dirham (AED), Canadian Dollar (CAD), New Zealand Dollar (NZD), United States Dollar (USD) and South African Rand (ZAR), or if you are sending to Israeli New Shekel (ILS), the transfer in or out of CurrencyFair will be made with an international bank transfer, and you will pay additional fees to the banks involved. Depending on the amount, it is generally still worthwhile to use CurrencyFair, since the better exchange rates make up for the additional fees.

CurrencyFair supported currencies

AED United Arab Emirates Dirham
AUD Australian Dollar
CAD Canadian Dollar
CHF Swiss Franc
CZK Czech Koruna
DKK Danish Krone
EUR Euro
GBP Great British Pound
HKD Hong Kong Dollar (*only to)
HUF Hungarian Forint
ILS Israeli Sheqel (*only to)
NOK Norwegian Krone
NZD New Zealand Dollar
PLN Polish Zloty
SEK Swedish krona
SGD Singapore Dollar (*only to)
USD United States Dollar
ZAR South African Rand

*Only to means that you cannot deposit and exchange the particular currency. However, you can deposit another currency into your CurrencyFair account and exchange it for the “only to” currency. For example, you cannot deposit HKD and exchange them against GBP, however you can deposit GBP and exchange them against HKD.



Mobile app

CurrencyFair has mobile apps for both iOS and Android devices. The CurrencyFair app allows you to easily exchange and transfer money from anywhere and at any time (except on week-ends and bank holidays), and is rated 4.2 / 5 on the Google Play Store.

With the CurrencyFair app, you can set up deposits into your CurrencyFair account, and the app will provide you with the information you need to make your transfer through your online banking platform or at your local bank branch. The CurrencyFair app then allows you to exchange funds in 18 different currencies and transfer them out to the bank account of your choice.

 



Additional services

CurrencyFair can also help you make recurring transactions. This can be useful if, for example, you need to send your salary abroad or pay off an overseas mortgage every month. Here’s how it works: you tell CurrencyFair the amount you want to exchange and where to transfer your money to. You then send your money to CurrencyFair each month, for example through a standing order with your bank. Once your money reaches CurrencyFair, it will automatically be exchanged at the best available exchange rate and transferred to your recipient.

In addition to being useful for migrant workers, expats, overseas property owners and students abroad, CurrencyFair also caters to business customers. If you are looking to make international payments for your business, CurrencyFair can help you to pay international suppliers and freelancers, transfer money to a foreign subsidiary, or pay salaries abroad.

 


The story behind CurrencyFair

CurrencyFair was founded in 2009 by four expats - Brett Meyers, Jonathan Potter, Sean Barrett and David Christian. It all started when Brett had a bad experience when emigrating and sending a large sum of money from Australia to Europe. He and the other CurrencyFair founders came up with the idea of setting up a peer-to-peer marketplace where people needing to exchange money could do so with each other. This would allow them to avoid costly international bank transfers, with their high fees and poor exchange rates. Since then, over €3.4 billion have been exchanged through CurrencyFair, with estimated savings of €125 million. The company now employs around 90 staff across their Irish, Australian and British offices.

 


 

Which documents will CurrencyFair require to verify my identity?

To comply with anti-money laundering regulations, CurrencyFair must verify your identity. You may be required to provide your passport number, a copy of one or two Identification Documents and one or two proofs or your adress.


Identification Documents

It can be a Passport, National ID card or a Driver's Licence.

Proof of address

In order to verify your address, Currencyfair will need a copy of a document from a reliable institution showing your name and your address. This document can be a Bank or Credit Card Statement, a driver’s License (where it contains a full residential address), a utility Bills (electricity bill, gas bill, water bill, refuse collection, cable television bill, landline telephone bill), a local Council Notices (rates, levies etc.), a Revenue Notices (Annual Tax Certificates) or a Household Insurance or Renewal Notice.



CurrencyFair's Offices

 


Ireland

Colm House, 91 Pembroke Road,
Ballsbridge, Dublin 4,
Ireland.

Australia

Suite 201, 19 Honeysuckle Drive,
Newcastle, NSW, 2300,
Australia.

United Kingdom

Robert Denholm House
Bletchingley Road, Nutfield,
Surrey, RH1 4HW,
United Kingdom.


 

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Key facts about CurrencyFair

Service information

Time to open an account A few hours
Minimum amount -
Maximum amount -
Available languages
Français
English
Polski
Personnal transfers Yes
Business customers Yes
Advanced currency contracts No
Required documents -

Company information

Type of service provider Online money transfer operators
Active since 2009
Headquarter Dublin, Ireland
Regulated by FCA

Contact information

Contact support -
Service hour -
Twitter @currencyfair
Facebook CurrencyFair
Youtube currencyfair


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