CurrencyFair - Independent review

All you need to know before sending money with CurrencyFair

Competitive exchange rates Intuitive and easy-to-use product Largest peer-to-peer currency exchange marketplace

8.00/10 Very good
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Special Offer

ZERO transfer fees for Monito users (you only pay the exchange rate margin).


CurrencyFair review by Monito

 

CurrencyFair has a unique approach to international money transfers. Instead of exchanging your currency with a bank or a money transfer company, you actually exchange with other CurrencyFair customers. This fully automatic and transparent peer-to-peer approach means that you can choose what exchange rate you’d like, and as long as another CurrencyFair user is looking to exchange in the other direction and accepts your exchange rate, then that’s the rate you’ll both get. In fact, 10.5% of users of the CurrencyFair MarketPlace achieve a better exchange rate than the mid-market rate!

If you’d rather not wait for another customer to accept your rate, you can also choose to immediately convert your money at the best available rate in the marketplace. In any case, CurrencyFair allows you to get excellent exchange rates which are on average just 0.35% below the mid-market rate.

CurrencyFair, which is the world’s largest peer-to-peer currency exchange, allows you to exchange between 18 different currencies. The company has local accounts for nearly all the supported currencies, which means that transferring your money to them should be free. After you’ve exchanged your money on the CurrencyFair MarketPlace, you’ll just have to pay a small flat fee of around €3 in most cases to transfer out your money to the bank account of your choice. The money then generally takes just 1-2 working days to be received, but potentially up to 4 or 5 days for certain currencies.

You can exchange and transfer your money on the CurrencyFair website or on the CurrencyFair app, available on both iOS and Android, at any time (except on week-ends and bank holidays) and from anywhere.


PROS
  • CurrencyFair exchange rates are excellent
  • Low flat fees
  • Great reviews on Trustpilot
  • Mobile apps are very convenient
CONS
  • The entire process could be more user friendly
  • Limited number of supported currencies and countries

 



Reviews powered by

2,531 customer reviews on CurrencyFair on Trustpilot


10 hours ago
by Marine Scicluna

5 stars

Easy

It's like... to easy!

10 hours ago
by Emmett

4 stars

First time using this system of money …

First time using this system of money transfer and once initial setup was complete, I found the transaction easy and it felt secure

2 days ago
by Clare Gill

5 stars

Great service

Great service, great exchange rates and conversion rates


More reviews

2 days ago
by G Cable

5 stars

Great rates. Great support.

Great rates and almost perfect in terms of ease of use. Customer support is excellent.

2 days ago
by Franchesca Morris

5 stars

Easy to use

Easy to use, better rate than any bank and transfers are speedy. I will never use a bank transfer again to move funds between countries.

3 days ago
by rohan Madison

4 stars

Great way to transfer money

Great way to transfer money using their app, competitive rates too

3 days ago
by Julie & Steve Angus

5 stars

2.5 years as a customer, 100% satisfied

I have used the facilities of this company for the last 2.5 years & consitently have received excellent service. I have had occasion to utilise their...Read more

I have used the facilities of this company for the last 2.5 years & consitently have received excellent service. I have had occasion to utilise their customer support a couple of times, they respond promptly, efficiently and in a friendly, helpful manner, 100% recommend. Thank you

3 days ago
by Karen

5 stars

SPOT ON!!

Easy to send and exchange, clear rates and low charge. Super quick and extremely trustworthy and efficient. Highly recommended

3 days ago
by Mr John Clark

5 stars

It’s the best there is

It’s the best their is.

6 days ago
by Martin Shayes

5 stars

great exchange rate

Very easy to set up exchanged funds without any problems got a great exchange rate better than anywhere else, had a slight issue with wrong account number...Read more

Very easy to set up exchanged funds without any problems got a great exchange rate better than anywhere else, had a slight issue with wrong account number but it was resolved very quickly and efficiently, would highly recommend this company.

1 week ago
by Pat N

1 stars

Be warned if you are an African sending money to Africa.

Re: Currencyfair team: Sorry, your answer to my feedback is wrong. You have not provided me with a copy of the response from the beneficiary bank. You...Read more

Re: Currencyfair team: Sorry, your answer to my feedback is wrong. You have not provided me with a copy of the response from the beneficiary bank. You have rather given me your own version, which the beneficiary bank has not validated. The beneficiary has been communicated regularly with his bank regarding the transfer and his bank manager has told him that the money has never been transferred. The manager of the beneficiary bank has also asked you to provide him with the copy of the transfer swift for verification but when I advised you to send the swift you said you cannot send it for security reason. So please, answer with real facts. This has nothing to do with the beneficiary bank. The money has never been sent. ------------------------------------------------------------------------------- What a bad experience using CURRENCYFAIR to transfer money to Africa. I really regret it and I would advise nobody to use CURRENCYFAIR services. CURRENCYFAIR is nothing but a cheat. They will use your money for business. What happens? On Friday, January 5, 2018, I exchanged pound (about £11150 to Euro), had sent the evidence suggesting the money was debited from my saving account (so, they will not use the large transfer argument as a reason for not sending the money). On Monday, January 8, 2018, I have sent them an email asking if the money has already been transferred. They answer stating that the money would be received by the beneficiary on the latest on Tuesday, January 9, 2018. On Tuesday, January 9, 2018, the beneficiary checked with his bank manager and was told that the money was not in. when asking for an update, CURRENCYFAIR apologises and told me to expect the money to arrive close business on Wednesday 10, 2018. On Thursday 11, 2018, the beneficiary checked with his bank manager and was told again that the money was not in. On Friday 12, 2018, CURRENCYFAIR sent an email stating that they are unable to complete the transfer for the following reason: beneficiary account closed. This information is very wrong and I have given them the evidence suggesting that the beneficiary bank account is active. What I understood is that CURRENCYFAIR has used this argument to disclaim responsibility for the non-transfer and transfer the responsibility to the beneficiary bank. This is done on purpose for business. The sender will have to exchange the money again before transferring it back to his/her account. That being so, they will hold your money for business (investment) and the delay in transferring the money will cost you additional money. Be warned if you are African. They will treat you like rubbish.

01/12/2018
by Pat

2 stars

Deeply unsatisfactory

I've been using Currencyfair for years and initially I was very happy with the service. The rates were and are a lot better than you will get on the high...Read more

I've been using Currencyfair for years and initially I was very happy with the service. The rates were and are a lot better than you will get on the high street. However over the past 16 months or so the service has declined and isn't up to the same standard as it's main competitor. The transfer times are extremely slow both to send money in to their account and out to my receiving account at the other end. On a few occasions I've had to contact them about missing transactions, with their response leaving a lot to be desired, such as saying I didn't include the reference number (I did), and not seeming to read the email communications I was sending them. I started asking a friend to do a few transfers for me with a competitor service and was amazed at the results. The rate was only slightly better than CurrencyFair but the speed leaves them in the shade. Where CurrencyFair invariably now takes over a week to do a transfer between Ireland and the UK at an unknown rate because they take so long, their competitor does it in minutes at a locked in rate, even at weekends. Sorry to say I'll be closing my CurrencyFair account and opening elsewhere.

01/11/2018
by Alexander

5 stars

Totally legit, no risk, get 5% more than with your dad's bank.

I started using CurrencyFair after getting ripped off by my Norwegian bank when I made a big transfer. They quoted me one rate, which wasn't so good, then...Read more

I started using CurrencyFair after getting ripped off by my Norwegian bank when I made a big transfer. They quoted me one rate, which wasn't so good, then they ripped me off more when their employee got around to trading off my money on the market. CurrencyFair saves you about 2% in fees, which is huge when you transfer 10000 a year. But it saves you more. If you have time, you can ask for a better rate than what's available, and then wait. Ask 2% more, and volatility will most likely kick in, and your exchange will go through the minute that your currency goes up in value for 5 minutes only, or because of some half day market craze, even in the middle of the night. So your money gets exchanged always when there's a dip. No cheat, no hidden fee, no financial risk. Deposits into CF can take 3 days, payouts are usually the next day. You need your own existing bank accounts in your name in 2 currencies. I haven't compared them to their competition, and I know they're not the biggest, but they're Eurozone based, regulated, and I've saved roughly €3000 so far with them, money that won't be going to traders. The fees I've paid to them so far is about €75. If I convinced you, use this link to get €30 free: Use my referral code RXAR01

01/11/2018
by Letich

4 stars

Good Deals but not always possible to find a match.

Most of the features of this site ensure that you can get a good deal on currency exchange. My only problem is that it does not seem possible to set a...Read more

Most of the features of this site ensure that you can get a good deal on currency exchange. My only problem is that it does not seem possible to set a rate based on the market for the opposite side of the currency pair. So, if I want to exchange CHF for GBP, I should be able to look at the GBP to CHF market and set a rate that will match the best available on that side. This does not seem to work.

01/11/2018
by Christine

5 stars

Excellent Exchange Service

Fast, efficient and extremely easy to use service. Great low cost exchange.

01/10/2018
by Alvin Morris

5 stars

Friendly and Honest to deal with.

Nice friendly honest people to deal with and answers that are simple to understand. Always come back to you quickly if you have a query.

01/10/2018
by Sir Francis

5 stars

Very good rate

Very good rate. I highly recommend

01/10/2018
by Maoiliosa O'Culachain

5 stars

Love using CurrencyFair

Love using CurrencyFair. Recently had to make a repayment to someone in Canada and was able to use CF to make the payment in Canadian Dollars quite easily

01/10/2018
by Linz Turnor

5 stars

Been using for years

Been using for years, easy to use, great rates, trustworthy, fast and reliable and beats being ripped off by the banks

01/10/2018
by Ronan

5 stars

Excellent product

Excellent product. Easy to use and a saving when judged against ridiculous bank fees.

01/10/2018
by RT051

5 stars

Always a pleasure

Always a pleasure using CurrencyFair. Great rates and fairly easy to use. Can't fault them really.

01/09/2018
by Brendan Doherty

5 stars

Use CurrencyFair to avoid excessive bank charges.

A seamless and cost-efficient means of exchanging and transferring money abroad. Highly recommended.

01/09/2018
by MR Steven Mcclellan

5 stars

Quick and reliable service at good rates

Simply, quick and easy to use. Would highly recommend currency fair

01/09/2018
by Ciara McGlynn

1 stars

Awful service

Awful service. Twice in 2017 they lost a large sum of money. They showed no urgency when trying to find it. 3 weeks later I got the 1st sum of money, I...Read more

Awful service. Twice in 2017 they lost a large sum of money. They showed no urgency when trying to find it. 3 weeks later I got the 1st sum of money, I am waiting on the 2nd sum to be 'found' after 3 weeks. Will never use again.

01/07/2018
by Alan Flanagan

5 stars

Great service

Realize now how my bank has been fleecing me on rates! CurrencyFair was extremely easy to set up and everything went so smooth. Great service - easy and...Read more

Realize now how my bank has been fleecing me on rates! CurrencyFair was extremely easy to set up and everything went so smooth. Great service - easy and transparent. Highly recommend!

01/06/2018
by Richard Edward

5 stars

Straight forward

Straight forward, simple process and problem free

01/05/2018
by Peter Cannon

5 stars

CurrencyFair have always given me excellent service

CurrencyFair have always given me excellent service, they are very professional and quick with the money transfer

01/05/2018
by Mike

5 stars

Amazing service and customer …

Amazing service and customer support.....saved me ton of money over the past year. Thank you!

01/04/2018
by Dene Jones

5 stars

Fast & cheap!

Fast, simple & highly cost effective way to exchange currency!

01/04/2018
by SimonW

5 stars

Excellent service

Excellent service, information (web site), communications; problem-solving. Apart from saving a lot of money, versus the outmoded banks.


CurrencyFair has excellent customer reviews on Trustpilot, with 4 out of 5 reviewers giving CurrencyFair a 5 star rating. Here’s a summary of what over 1200 customers have to say:

They are even in the Top 5 companies in Trustpilot’s Money Transfer category. Here’s a summary of what CurrencyFair customers have to say.

Positive
  • Exchange rates are excellent and transfer fees are much lower than with banks
  • Sending money is a quick and easy process
  • Transfers arrive quickly in the recipient’s account
  • The customer service is very helpful and friendly
Negative
  • Opening an account requires a certain amount of personal information (as with all other companies, this is due to regulations)
  • Some people found the process confusing or unclear
  • In a few exceptional cases, transfers were delayed due to problems with CurrencyFair’s banking partner


Can I trust CurrencyFair ?

CurrencyFair is regulated and authorised by the Central Bank of Ireland under the European Communities (Payment Services) Regulations 2009. This requires CurrencyFair to protect client funds, maintain systems and procedures at the highest standards (in particular to detect and deter financial crime), maintain a minimum level of capital and liquidity, and have individually approved and vetted key personnel.

As per regulations, clients’ funds are held in segregated accounts which are kept completely separate from CurrencyFair’s own business accounts. This means that your money is safe should the company have any financial difficulties.

CurrencyFair employs over 60 people across its Irish, Australian and British offices. Employees give the company a 5 star rating on the employer review site Glassdoor, and describe CurrencyFair as a "really nice place to work". The company is headquartered in Dublin (Ireland), and has two other offices in Newcastle (Australia) and Surrey (United Kingdom).

CurrencyFair is the largest peer-to-peer currency exchange in the world, and has been used by hundreds of thousands of clients to exchange over €3.4 billion along the years. They have thousands of 5 star reviews on Trustpilot and very few complaints. The company is financially strong with over €5.2 million of net assets, and has raised around €20 million from famous investors.

Is CurrencyFair safe? Our review shows that the CurrencyFair MarketPlace is a trustworthy platform for foreign currency solutions.


Authorised by the Central Bank of Ireland
No. : 419450

 







How CurrencyFair works

First, you must register for a CurrencyFair account on their website, which only takes a few minutes.

Then, the process depends on your needs and the type of transaction you are making. You can deposit money into your CurrencyFair account and then later make a QuickTrade or MarketPlace transaction, or set up an Auto-Transaction if you’d rather do everything at once and not have money standing by in your CurrencyFair account.

The three steps of the process are described in detail below (click on the different steps to expand).




1. Deposit

Before being able to exchange money and send it to a bank account, you must first deposit money into your CurrencyFair account. To do so, simply tell CurrencyFair how much money you want to deposit and in what currency. CurrencyFair will give you their bank account details and your unique reference number. You must then make a local bank transfer from your bank account to CurrencyFair’s bank account, making sure to indicate your reference number on the transfer.

2. Exchange

Once your money has arrived at CurrencyFair and shows up on your CurrencyFair account, you can exchange it into a different currency. Choose how much you want to exchange and between which currencies. You can then either choose your own custom exchange rate (MarketPlace exchange) or immediately get the best available exchange rate (QuickTrade exchange). The type of exchange you choose will depend on what your needs are.

2a. MarketPlace: custom exchange rate

The MarketPlace exchange allows you to set a custom exchange rate, and as soon as another CurrencyFair user agrees to exchange currencies with you at your custom exchange rate, the exchange will happen automatically. This means that you can potentially beat the current best available exchange rate. In fact, according to recent estimates by CurrencyFair, 10.5% of MarketPlace users achieve a better exchange rate than the mid-market rate! The downside to choosing a custom exchange rate is that you’ll have to wait some time for the exchange to take place. The better your custom exchange rate is, the longer the wait. You’ll also have to come back to the CurrencyFair website or app later, to transfer out your money once it has been exchanged.

2a. QuickTrade: best available exchange rate

The QuickTrade exchange is the simplest and quickest way to exchange currencies on CurrencyFair. You simply convert your money instantly at the best available exchange rate, and your money can then immediately be transferred out.

3. Transfer

Once your money has been exchanged, you can transfer it out to the bank account of your choice, either yours or the bank account of a third party. The money will be received in 1-2 days in most cases, but up to 4 or 5 days if you are sending to certain currencies such as United Arab Emirates Dirham (AED), Hong Kong Dollar (HKD) or Singapore Dollar (SGD).


Auto-Transaction - The simplest way to transfer money with CurrencyFair

Instead of going through the 3-step process described above, there is an alternative and simpler way to exchange and send money with CurrencyFair: the Auto-Transaction. It works as follows: you tell CurrencyFair how much money you will be sending, the currency you need to convert into, and the bank account you want the converted money to be sent to. Then, all you need to do is to make your local bank transfer to CurrencyFair. As soon as CurrencyFair receives your money, they will automatically exchange it at the best available exchange rate and transfer it out to the bank account of your choice.

Note that you can only set up an Auto-Transaction if you do not already hold money in your CurrencyFair account. If you do, you can simply make a QuickTrade exchange.


 

CurrencyFair exchange rates and fees

Transfer fees
CurrencyFair charges a small flat fee, about €3, for each transfer out of your CurrencyFair account to a bank account. If you have money in multiple currencies on your CurrencyFair account, you can choose which currency to pay the fees in to get the best deal.


Exchange rates
Thanks to the CurrencyFair peer-to-peer marketplace, you can choose your own exchange rate. This means you could potentially get an exchange rate which is better than the current mid-market rate.

Of course, you will only achieve your custom rate if another CurrencyFair user accepts to exchange with you at this rate. Alternatively, you can exchange immediately at the best available exchange rate. On average, you will get an excellent exchange rate which is only 0.35% below the mid-market rate.


Other fees
CurrencyFair’s accounts are generally held locally in the country of the currency you are exchanging from or exchanging to. This means there should be no fees to transfer money into or out of your CurrencyFair account using a local bank transfer.

However, if you are sending from or to United Arab Emirates Dirham (AED), Canadian Dollar (CAD), New Zealand Dollar (NZD), United States Dollar (USD) and South African Rand (ZAR), or if you are sending to Israeli New Shekel (ILS), the transfer in or out of CurrencyFair will be made with an international bank transfer, and you will pay additional fees to the banks involved. Depending on the amount, it is generally still worthwhile to use CurrencyFair, since the better exchange rates make up for the additional fees.

CurrencyFair supported currencies

AED United Arab Emirates Dirham
AUD Australian Dollar
CAD Canadian Dollar
CHF Swiss Franc
CZK Czech Koruna
DKK Danish Krone
EUR Euro
GBP Great British Pound
HKD Hong Kong Dollar (*only to)
HUF Hungarian Forint
ILS Israeli Sheqel (*only to)
NOK Norwegian Krone
NZD New Zealand Dollar
PLN Polish Zloty
SEK Swedish krona
SGD Singapore Dollar (*only to)
USD United States Dollar
ZAR South African Rand

*Only to means that you cannot deposit and exchange the particular currency. However, you can deposit another currency into your CurrencyFair account and exchange it for the “only to” currency. For example, you cannot deposit HKD and exchange them against GBP, however you can deposit GBP and exchange them against HKD.



Mobile app

CurrencyFair has mobile apps for both iOS and Android devices. The CurrencyFair app allows you to easily exchange and transfer money from anywhere and at any time (except on week-ends and bank holidays), and is rated 4.2 / 5 on the Google Play Store.

With the CurrencyFair app, you can set up deposits into your CurrencyFair account, and the app will provide you with the information you need to make your transfer through your online banking platform or at your local bank branch. The CurrencyFair app then allows you to exchange funds in 18 different currencies and transfer them out to the bank account of your choice.

 



Additional services

CurrencyFair can also help you make recurring transactions. This can be useful if, for example, you need to send your salary abroad or pay off an overseas mortgage every month. Here’s how it works: you tell CurrencyFair the amount you want to exchange and where to transfer your money to. You then send your money to CurrencyFair each month, for example through a standing order with your bank. Once your money reaches CurrencyFair, it will automatically be exchanged at the best available exchange rate and transferred to your recipient.

In addition to being useful for migrant workers, expats, overseas property owners and students abroad, CurrencyFair also caters to business customers. If you are looking to make international payments for your business, CurrencyFair can help you to pay international suppliers and freelancers, transfer money to a foreign subsidiary, or pay salaries abroad.

 


The story behind CurrencyFair

CurrencyFair was founded in 2009 by four expats - Brett Meyers, Jonathan Potter, Sean Barrett and David Christian. It all started when Brett had a bad experience when emigrating and sending a large sum of money from Australia to Europe. He and the other CurrencyFair founders came up with the idea of setting up a peer-to-peer marketplace where people needing to exchange money could do so with each other. This would allow them to avoid costly international bank transfers, with their high fees and poor exchange rates. Since then, over €3.4 billion have been exchanged through CurrencyFair, with estimated savings of €125 million. The company now employs around 90 staff across their Irish, Australian and British offices.

 


 

Which documents will CurrencyFair require to verify my identity?

To comply with anti-money laundering regulations, CurrencyFair must verify your identity. You may be required to provide your passport number, a copy of one or two Identification Documents and one or two proofs or your adress.


Identification Documents

It can be a Passport, National ID card or a Driver's Licence.

Proof of address

In order to verify your address, Currencyfair will need a copy of a document from a reliable institution showing your name and your address. This document can be a Bank or Credit Card Statement, a driver’s License (where it contains a full residential address), a utility Bills (electricity bill, gas bill, water bill, refuse collection, cable television bill, landline telephone bill), a local Council Notices (rates, levies etc.), a Revenue Notices (Annual Tax Certificates) or a Household Insurance or Renewal Notice.



CurrencyFair's Offices

 


Ireland

Colm House, 91 Pembroke Road,
Ballsbridge, Dublin 4,
Ireland.

Australia

Suite 201, 19 Honeysuckle Drive,
Newcastle, NSW, 2300,
Australia.

United Kingdom

Robert Denholm House
Bletchingley Road, Nutfield,
Surrey, RH1 4HW,
United Kingdom.


 


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Key facts about CurrencyFair

Service information

Time to open an account A few hours
Minimum amount -
Maximum amount -
Available languages
Français
English
Polski
Personnal transfers Yes
Business customers Yes
Advanced currency contracts No
Required documents -

Company information

Type of service provider Online money transfer operators
Active since 2009
Headquarter Dublin, Ireland
Jurisdiction Ireland
Regulated by Central Bank of Ireland

Contact information

Contact support -
Service hour -
Twitter @currencyfair
Facebook CurrencyFair
Youtube currencyfair