CurrencyFair - Independent review

All you need to know before sending money with CurrencyFair

Competitive exchange rates Intuitive and easy-to-use product Largest peer-to-peer currency exchange marketplace

8.00/10 Very good
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Special Offer

ZERO transfer fees for Monito users (you only pay the exchange rate margin).


CurrencyFair review by Monito

 

CurrencyFair has a unique approach to international money transfers. Instead of exchanging your currency with a bank or a money transfer company, you actually exchange with other CurrencyFair customers. This fully automatic and transparent peer-to-peer approach means that you can choose what exchange rate you’d like, and as long as another CurrencyFair user is looking to exchange in the other direction and accepts your exchange rate, then that’s the rate you’ll both get. In fact, 10.5% of users of the CurrencyFair MarketPlace achieve a better exchange rate than the mid-market rate!

If you’d rather not wait for another customer to accept your rate, you can also choose to immediately convert your money at the best available rate in the marketplace. In any case, CurrencyFair allows you to get excellent exchange rates which are on average just 0.35% below the mid-market rate.

CurrencyFair, which is the world’s largest peer-to-peer currency exchange, allows you to exchange between 18 different currencies. The company has local accounts for nearly all the supported currencies, which means that transferring your money to them should be free. After you’ve exchanged your money on the CurrencyFair MarketPlace, you’ll just have to pay a small flat fee of around €3 in most cases to transfer out your money to the bank account of your choice. The money then generally takes just 1-2 working days to be received, but potentially up to 4 or 5 days for certain currencies.

You can exchange and transfer your money on the CurrencyFair website or on the CurrencyFair app, available on both iOS and Android, at any time (except on week-ends and bank holidays) and from anywhere.


PROS
  • CurrencyFair exchange rates are excellent
  • Low flat fees
  • Great reviews on Trustpilot
  • Mobile apps are very convenient
CONS
  • The entire process could be more user friendly
  • Limited number of supported currencies and countries

 



Reviews powered by

2,390 customer reviews on CurrencyFair on Trustpilot


2 days ago
by Alice Fais

5 stars

The best service

Fast reliable, best rate.

2 days ago
by diana sulkova

1 stars

BE CAREFUL!

BE CAREFUL! Be careful with the so called refer a friend promotion. They are cheating and the customer service is not helpful at all! My boyfriend used my...Read more

BE CAREFUL! Be careful with the so called refer a friend promotion. They are cheating and the customer service is not helpful at all! My boyfriend used my referral link to set up his account but they keep saying that he used someone else's link what is impossible since we did it together! They just want your money and don't try to help you. There are obviously problems with their system. So I don't recommend their services.

5 days ago
by Mariusz

5 stars

FAST

Transfer PL-UK, UK-PL made within 36h GREAT EASY and GOOD VALUE!!!


More reviews

5 days ago
by Thomas Schalch

5 stars

Did one transaction and that worked …

Did one transaction and that worked very smoothly.

6 days ago
by ANNE REEVES

5 stars

Excellent service

Excellent service

6 days ago
by Philip Francomb

5 stars

Very easy to use for a better rate.

Very easy to use for a better rate.

6 days ago
by Nai Arthur

5 stars

easy to use with great rates and fixed fees

easy to use with great rates and fixed transfer fee regardless of transfer amount. Great!!!

6 days ago
by Brian M

5 stars

Neat functional website and good …

Neat functional website and good customer support

6 days ago
by tom pollock

4 stars

Have always had a great experience and …

Have always had a great experience and is now even quicker and easier to convert my funds

6 days ago
by Jonathan Harrison

5 stars

Great rates and service

Have never found a better rate, quick and very easy to use

6 days ago
by Angela Wullems

5 stars

Fantastic

Fantastic - Quick & easy to setup, great rates, & excellent customer service. Highly recommend.

1 week ago
by Daniel

2 stars

A friend recommended the website

A friend recommended the website, needed to transfer money abroad. No problem with the transfer itself, however the referral bonus was paid to a...Read more

A friend recommended the website, needed to transfer money abroad. No problem with the transfer itself, however the referral bonus was paid to a "random person" instead of my friend. Customer service was not helpful at all, didn't try to solve the issue, even though they made a mistake.

1 week ago
by Kate

5 stars

Highly recommend

Good customer support quick transaction. Good rates

1 week ago
by Jujutka

1 stars

Unbelievable experience

Unbelievable experience! Not worth it, just to save $50-$60 bucks, took 2 weeks longer than competitors to get the job done. Needed to jump through hoops,...Read more

Unbelievable experience! Not worth it, just to save $50-$60 bucks, took 2 weeks longer than competitors to get the job done. Needed to jump through hoops, just to prove that both owners are a part of a legitimate business sending to another legitimate business! No one even attempted to contact us to discuss the procedures and extensive regulations. Kept asking for documents which were already submitted days before, while the whole time having our funds suspended in limbo with our supplier and clients waiting to send/receive stock. Avoid if at all possible!

10/16/2017
by Eduardo Soares

5 stars

Very good experience

Very good experience, in 1 week I had all done from Euro to CZK with no problems. Recomend!

10/11/2017
by Jo Davies

5 stars

Highly recommended

Fast, easy and safe transfer of funds at excellent rates.

10/11/2017
by B J Douglas

5 stars

Save money with a robust P2P exchange system

Save money, get your best rate of exchange compared to banks and other money brokers. SInce starting to work with CurrencyFair I have not looked elsewhere.

10/10/2017
by Shabbar Raza

5 stars

Very efficient and transparent process …

Very efficient and transparent process with an intuitive and simple to use app and online interface. Highly recommended to avoid exorbitant bank fees and...Read more

Very efficient and transparent process with an intuitive and simple to use app and online interface. Highly recommended to avoid exorbitant bank fees and currency conversion losses when transferring funds.

10/10/2017
by Paul Corrigan

5 stars

Great site

Great site, when I experienced a problem customer service answered my questions quickly.

10/10/2017
by Adrian Cronin

5 stars

Safe, secure, great rates

I used it to transfer money from Australia to Ireland.and convert from AUD to EUR. Flawless. And I saved €600 by not going with a mainstream bank.

10/10/2017
by popee45 Beau

5 stars

5 stars from me

5 stars from me. Absolutely crap on thieving banks. Scary the first time. Just been successfully completed for me. (USD 8000 to China from ...Read more

5 stars from me. Absolutely crap on thieving banks. Scary the first time. Just been successfully completed for me. (USD 8000 to China from AU). Allow a few days to set it up and sort your ID etc. After that ... simple as. I rely on reviews and feel obligated to contribute as well. No hesitation here. * * * * *

10/08/2017
by Anna

5 stars

very good service

I'm very happy with the service,quick,transparent and the webside is very easy to use,I would recommend this company to anyone.

10/08/2017
by Red Baron

3 stars

CurrencyFair still works but now with 0.5% spread like most other places

CurrencyFair works very well from a transactional point of view. Sadly though after years of being a truly open peer to peer exchange where one would...Read more

CurrencyFair works very well from a transactional point of view. Sadly though after years of being a truly open peer to peer exchange where one would often achieve a rate which was at or sometimes even better than the spot rate quoted on Bloomberg they have now introduced a spread to line their own pockets further. So now never better than spot plus 0.5% as far as I can see. So sad - money makes greedy!

10/07/2017
by karel deneve

5 stars

Good value made easy

Always the best value, particularly the market place feature which means I don't have to follow rate changes myself. Customized rate notifications also...Read more

Always the best value, particularly the market place feature which means I don't have to follow rate changes myself. Customized rate notifications also serve to keep me informed.

10/07/2017
by Angela Millar

5 stars

Can't really improve on perfection

I would and have recommended this company. We are frequent users. The transfer of funds has got quicker and quicker. The team is really friendly and...Read more

I would and have recommended this company. We are frequent users. The transfer of funds has got quicker and quicker. The team is really friendly and helpful. Customer service is excellent. They keep you informed all way through transactions. Can't really improve on perfection - never had a problem.

10/06/2017
by Mrs J Selkirk

5 stars

Great reliable service

I have been using Currency Fair for over 3 years and have never had any problems with transfers and always get a very good exchange rate.

10/06/2017
by Nicola

5 stars

Always helpful

Always helpful, Always accurate.

10/05/2017
by Trevor

5 stars

This such an easy way to transfer money …

This is such an easy way to transfer money and at excellent rates cannot understand why anyone would pursue the traditional and certainly less competitive...Read more

This is such an easy way to transfer money and at excellent rates cannot understand why anyone would pursue the traditional and certainly less competitive bank route. Great for my business transactions as well as my personal needs.

10/05/2017
by Colin Barrett

5 stars

My best move

my son in law introduced me to Currency Fair, its the best move i have made this year

10/05/2017
by dougie

5 stars

great company worth 5 stars

great company worth 5 stars


CurrencyFair has excellent customer reviews on Trustpilot, with 4 out of 5 reviewers giving CurrencyFair a 5 star rating. Here’s a summary of what over 1200 customers have to say:

They are even in the Top 5 companies in Trustpilot’s Money Transfer category. Here’s a summary of what CurrencyFair customers have to say.

Positive
  • Exchange rates are excellent and transfer fees are much lower than with banks
  • Sending money is a quick and easy process
  • Transfers arrive quickly in the recipient’s account
  • The customer service is very helpful and friendly
Negative
  • Opening an account requires a certain amount of personal information (as with all other companies, this is due to regulations)
  • Some people found the process confusing or unclear
  • In a few exceptional cases, transfers were delayed due to problems with CurrencyFair’s banking partner


Can I trust CurrencyFair ?

CurrencyFair is regulated and authorised by the Central Bank of Ireland under the European Communities (Payment Services) Regulations 2009. This requires CurrencyFair to protect client funds, maintain systems and procedures at the highest standards (in particular to detect and deter financial crime), maintain a minimum level of capital and liquidity, and have individually approved and vetted key personnel.

As per regulations, clients’ funds are held in segregated accounts which are kept completely separate from CurrencyFair’s own business accounts. This means that your money is safe should the company have any financial difficulties.

CurrencyFair employs over 60 people across its Irish, Australian and British offices. Employees give the company a 5 star rating on the employer review site Glassdoor, and describe CurrencyFair as a "really nice place to work". The company is headquartered in Dublin (Ireland), and has two other offices in Newcastle (Australia) and Surrey (United Kingdom).

CurrencyFair is the largest peer-to-peer currency exchange in the world, and has been used by hundreds of thousands of clients to exchange over €3.4 billion along the years. They have thousands of 5 star reviews on Trustpilot and very few complaints. The company is financially strong with over €5.2 million of net assets, and has raised around €20 million from famous investors.

Is CurrencyFair safe? Our review shows that the CurrencyFair MarketPlace is a trustworthy platform for foreign currency solutions.


Authorised by the Central Bank of Ireland
No. : 419450

 







How CurrencyFair works

First, you must register for a CurrencyFair account on their website, which only takes a few minutes.

Then, the process depends on your needs and the type of transaction you are making. You can deposit money into your CurrencyFair account and then later make a QuickTrade or MarketPlace transaction, or set up an Auto-Transaction if you’d rather do everything at once and not have money standing by in your CurrencyFair account.

The three steps of the process are described in detail below (click on the different steps to expand).




1. Deposit

Before being able to exchange money and send it to a bank account, you must first deposit money into your CurrencyFair account. To do so, simply tell CurrencyFair how much money you want to deposit and in what currency. CurrencyFair will give you their bank account details and your unique reference number. You must then make a local bank transfer from your bank account to CurrencyFair’s bank account, making sure to indicate your reference number on the transfer.

2. Exchange

Once your money has arrived at CurrencyFair and shows up on your CurrencyFair account, you can exchange it into a different currency. Choose how much you want to exchange and between which currencies. You can then either choose your own custom exchange rate (MarketPlace exchange) or immediately get the best available exchange rate (QuickTrade exchange). The type of exchange you choose will depend on what your needs are.

2a. MarketPlace: custom exchange rate

The MarketPlace exchange allows you to set a custom exchange rate, and as soon as another CurrencyFair user agrees to exchange currencies with you at your custom exchange rate, the exchange will happen automatically. This means that you can potentially beat the current best available exchange rate. In fact, according to recent estimates by CurrencyFair, 10.5% of MarketPlace users achieve a better exchange rate than the mid-market rate! The downside to choosing a custom exchange rate is that you’ll have to wait some time for the exchange to take place. The better your custom exchange rate is, the longer the wait. You’ll also have to come back to the CurrencyFair website or app later, to transfer out your money once it has been exchanged.

2a. QuickTrade: best available exchange rate

The QuickTrade exchange is the simplest and quickest way to exchange currencies on CurrencyFair. You simply convert your money instantly at the best available exchange rate, and your money can then immediately be transferred out.

3. Transfer

Once your money has been exchanged, you can transfer it out to the bank account of your choice, either yours or the bank account of a third party. The money will be received in 1-2 days in most cases, but up to 4 or 5 days if you are sending to certain currencies such as United Arab Emirates Dirham (AED), Hong Kong Dollar (HKD) or Singapore Dollar (SGD).


Auto-Transaction - The simplest way to transfer money with CurrencyFair

Instead of going through the 3-step process described above, there is an alternative and simpler way to exchange and send money with CurrencyFair: the Auto-Transaction. It works as follows: you tell CurrencyFair how much money you will be sending, the currency you need to convert into, and the bank account you want the converted money to be sent to. Then, all you need to do is to make your local bank transfer to CurrencyFair. As soon as CurrencyFair receives your money, they will automatically exchange it at the best available exchange rate and transfer it out to the bank account of your choice.

Note that you can only set up an Auto-Transaction if you do not already hold money in your CurrencyFair account. If you do, you can simply make a QuickTrade exchange.


 

CurrencyFair exchange rates and fees

Transfer fees
CurrencyFair charges a small flat fee, about €3, for each transfer out of your CurrencyFair account to a bank account. If you have money in multiple currencies on your CurrencyFair account, you can choose which currency to pay the fees in to get the best deal.


Exchange rates
Thanks to the CurrencyFair peer-to-peer marketplace, you can choose your own exchange rate. This means you could potentially get an exchange rate which is better than the current mid-market rate.

Of course, you will only achieve your custom rate if another CurrencyFair user accepts to exchange with you at this rate. Alternatively, you can exchange immediately at the best available exchange rate. On average, you will get an excellent exchange rate which is only 0.35% below the mid-market rate.


Other fees
CurrencyFair’s accounts are generally held locally in the country of the currency you are exchanging from or exchanging to. This means there should be no fees to transfer money into or out of your CurrencyFair account using a local bank transfer.

However, if you are sending from or to United Arab Emirates Dirham (AED), Canadian Dollar (CAD), New Zealand Dollar (NZD), United States Dollar (USD) and South African Rand (ZAR), or if you are sending to Israeli New Shekel (ILS), the transfer in or out of CurrencyFair will be made with an international bank transfer, and you will pay additional fees to the banks involved. Depending on the amount, it is generally still worthwhile to use CurrencyFair, since the better exchange rates make up for the additional fees.

CurrencyFair supported currencies

AED United Arab Emirates Dirham
AUD Australian Dollar
CAD Canadian Dollar
CHF Swiss Franc
CZK Czech Koruna
DKK Danish Krone
EUR Euro
GBP Great British Pound
HKD Hong Kong Dollar (*only to)
HUF Hungarian Forint
ILS Israeli Sheqel (*only to)
NOK Norwegian Krone
NZD New Zealand Dollar
PLN Polish Zloty
SEK Swedish krona
SGD Singapore Dollar (*only to)
USD United States Dollar
ZAR South African Rand

*Only to means that you cannot deposit and exchange the particular currency. However, you can deposit another currency into your CurrencyFair account and exchange it for the “only to” currency. For example, you cannot deposit HKD and exchange them against GBP, however you can deposit GBP and exchange them against HKD.



Mobile app

CurrencyFair has mobile apps for both iOS and Android devices. The CurrencyFair app allows you to easily exchange and transfer money from anywhere and at any time (except on week-ends and bank holidays), and is rated 4.2 / 5 on the Google Play Store.

With the CurrencyFair app, you can set up deposits into your CurrencyFair account, and the app will provide you with the information you need to make your transfer through your online banking platform or at your local bank branch. The CurrencyFair app then allows you to exchange funds in 18 different currencies and transfer them out to the bank account of your choice.

 



Additional services

CurrencyFair can also help you make recurring transactions. This can be useful if, for example, you need to send your salary abroad or pay off an overseas mortgage every month. Here’s how it works: you tell CurrencyFair the amount you want to exchange and where to transfer your money to. You then send your money to CurrencyFair each month, for example through a standing order with your bank. Once your money reaches CurrencyFair, it will automatically be exchanged at the best available exchange rate and transferred to your recipient.

In addition to being useful for migrant workers, expats, overseas property owners and students abroad, CurrencyFair also caters to business customers. If you are looking to make international payments for your business, CurrencyFair can help you to pay international suppliers and freelancers, transfer money to a foreign subsidiary, or pay salaries abroad.

 


The story behind CurrencyFair

CurrencyFair was founded in 2009 by four expats - Brett Meyers, Jonathan Potter, Sean Barrett and David Christian. It all started when Brett had a bad experience when emigrating and sending a large sum of money from Australia to Europe. He and the other CurrencyFair founders came up with the idea of setting up a peer-to-peer marketplace where people needing to exchange money could do so with each other. This would allow them to avoid costly international bank transfers, with their high fees and poor exchange rates. Since then, over €3.4 billion have been exchanged through CurrencyFair, with estimated savings of €125 million. The company now employs around 90 staff across their Irish, Australian and British offices.

 


 

Which documents will CurrencyFair require to verify my identity?

To comply with anti-money laundering regulations, CurrencyFair must verify your identity. You may be required to provide your passport number, a copy of one or two Identification Documents and one or two proofs or your adress.


Identification Documents

It can be a Passport, National ID card or a Driver's Licence.

Proof of address

In order to verify your address, Currencyfair will need a copy of a document from a reliable institution showing your name and your address. This document can be a Bank or Credit Card Statement, a driver’s License (where it contains a full residential address), a utility Bills (electricity bill, gas bill, water bill, refuse collection, cable television bill, landline telephone bill), a local Council Notices (rates, levies etc.), a Revenue Notices (Annual Tax Certificates) or a Household Insurance or Renewal Notice.



CurrencyFair's Offices

 


Ireland

Colm House, 91 Pembroke Road,
Ballsbridge, Dublin 4,
Ireland.

Australia

Suite 201, 19 Honeysuckle Drive,
Newcastle, NSW, 2300,
Australia.

United Kingdom

Robert Denholm House
Bletchingley Road, Nutfield,
Surrey, RH1 4HW,
United Kingdom.


 

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Key facts about CurrencyFair

Service information

Time to open an account A few hours
Minimum amount -
Maximum amount -
Available languages
Français
English
Polski
Personnal transfers Yes
Business customers Yes
Advanced currency contracts No
Required documents -

Company information

Type of service provider Online money transfer operators
Active since 2009
Headquarter Dublin, Ireland
Regulated by FCA

Contact information

Contact support -
Service hour -
Twitter @currencyfair
Facebook CurrencyFair
Youtube currencyfair


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