Currencies Direct - Independent review

All you need to know before sending money with Currencies Direct

Expert, local customer service providing specialized advice on currency exchange. Good exchange rates if you’re transferring larger amounts. Specialized services for businesses and online sellers.



Currencies Direct review by Monito

Currencies Direct is a UK-based currency exchange and money transfer provider offering services to individual, businesses, and online sellers. They pride themselves on local expertise — with 21 offices around the world they are able to provide expert local help on currency markets, local regulations, and compliance. They have specialized expertise for transferring to Spain, France, the USA, the UK, Portugal, and South Africa.

Currencies Direct offers tailored solutions depending on your individual money transfer needs, frequency and value of transfers, and several other factors. They provide a wide range of currency exchange and money transfer services, many of which aren’t easily available from other providers.

They do not typically charge transfer fees and have competitive exchange rates. Currency exchange can be carried out over the phone, online, or via their dedicated mobile app. Most transfers between “major” currencies are carried out the same day or the next working day.

They have a comprehensive online platform that provides fast and secure transfers 24x7. You can use the platform to send up to £25,000, get live quotes, pay for transfers, buy currency now and transfer it later, pay for offline transfers, add and manage payees, and send money to more than one payee at a time. They provide competitive exchange rates on higher amounts.


PROS
  • Access to a dedicated account manager to make transferring money easier.
  • Specialized expertise in multiple locales and countries.
  • Comprehensive online platform offering a wide variety of services.
  • Multiple, specialized money transfer services.
CONS
  • No local options for recipients to pick up money in cash.
  • Exchange rates on lower amounts are not competitive.

 


Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



Reviews powered by

1,928 customer reviews on Currencies Direct on Trustpilot


20 hours ago
by Anil kumar

5 stars

Excellent service

Excellent service, thank you Ekta

1 day ago
by 302402

2 stars

I was charged more than what I was told …

I was charged more than what I was told I will. On the first transfer everything went well and everybody was nice. On the 2nd they told me that I already...Read more

I was charged more than what I was told I will. On the first transfer everything went well and everybody was nice. On the 2nd they told me that I already sent the money and there is nothing they can do with the extra charges... Yes, the money arrived but you can never know what will be the costs at the end of the transfer. I wish I knew what I know today before I use their service.

4 days ago
by Ivan Klatev

4 stars

Very reliable and quick service for international payments

We make international payments on a regular basis and the money always arrives quickly, the service is reliable and the staff has a professional approach....Read more

We make international payments on a regular basis and the money always arrives quickly, the service is reliable and the staff has a professional approach. We will continue working with Currencies Direct!


More reviews

6 days ago
by Samantha Hopkinson

4 stars

Really friendly and helpful staff

Really friendly and helpful staff. Quick and easy process from set up to transfer. Will definitely use again and refer to friends.

1 week ago
by Nigel Nicholson

5 stars

This was the first time that I used …

This was the first time that I used Currencies Direct. I was really impressed with the service and responsiveness. I made two transactions which were...Read more

This was the first time that I used Currencies Direct. I was really impressed with the service and responsiveness. I made two transactions which were dealt with immediately and through to the recipient accounts much faster than I have experienced elsewhere.

1 week ago
by Sheila Mulcare

5 stars

Currencies Direct Review

I found Currencies Direct to be very Helpful and very Professional

01/09/2018
by Carl Smith

1 stars

I still am stuck in Australia with no …

I still am stuck in Australia with no money I had a phone call from the company but still have not received anything in my bank account. Is this company...Read more

I still am stuck in Australia with no money I had a phone call from the company but still have not received anything in my bank account. Is this company bogus???? I am in a foreign country with no money

01/08/2018
by E

5 stars

Having sold our house in Spain and …

Having sold our house in Spain and needing to transfer the funds to the UK, we found Currencies Direct extremely helpful and efficient, not only did they...Read more

Having sold our house in Spain and needing to transfer the funds to the UK, we found Currencies Direct extremely helpful and efficient, not only did they respond very quickly to any emails, but were more than happy to phone us in the UK and organise the transfers I would certainly recommend them and will be using again if the need arises. Elaine

01/06/2018
by Diana Robins

4 stars

May be due to my age 81

May be due to my age 81, and not very good at mental arithmetic, and now a reduced memory capacity, I may not have understood clearly everything that was...Read more

May be due to my age 81, and not very good at mental arithmetic, and now a reduced memory capacity, I may not have understood clearly everything that was said. I do tend to rely on paper work for information, as you can take your time to digest the content. Telephone conversations details, soon fade! Having never having used this type of service it was all new to me. You can easily get sucked in to making a quick decision without having a .'calm thinking time' to make a decision. Computers and Smartphones, are the next generations friend!

01/05/2018
by Carl Smith

1 stars

I transferred £6000 into your account …

I transferred £6000 into your account for immediate transfer to an account in Australia on the 20th December. I am now in Australia and have been for two...Read more

I transferred £6000 into your account for immediate transfer to an account in Australia on the 20th December. I am now in Australia and have been for two weeks with no funds. I don’t know where the money is and communication is very limited. What a disgrace of a service Carl smith

01/05/2018
by Martin Barrett

5 stars

Good comms were very important

I experienced good communication from CD throughout the transfer process which gave me confidence in the process and speed of transfer.

01/05/2018
by Lily524423

5 stars

Foreign Exchange Quesada

We were given a reasonable exchange rate and transaction to Spain was provided efficiently .

12/30/2017
by Kim

5 stars

Currencies Direct helped make a …

Currencies Direct helped make a transaction much less stressful and somebody was always on hand to talk through the process. Wouldn't hesitate to use...Read more

Currencies Direct helped make a transaction much less stressful and somebody was always on hand to talk through the process. Wouldn't hesitate to use Currencies Direct again.

12/30/2017
by Russell Brown

5 stars

Working with Currencies Direct was a pleasure

Working with Currencies Direct was a pleasure and Alan Cosgrove made everything so easy. I would recommend them to anyone who wants to transfer money...Read more

Working with Currencies Direct was a pleasure and Alan Cosgrove made everything so easy. I would recommend them to anyone who wants to transfer money from one country to another. They also offer far better rates than the banks!!!!

12/29/2017
by Spencer

1 stars

Not a trust worthy company

Not a trust worthy company. Kept us waiting for our money whilst they were happy to take hefty commission on top of other fees up front. Unfortunately, we...Read more

Not a trust worthy company. Kept us waiting for our money whilst they were happy to take hefty commission on top of other fees up front. Unfortunately, we were recommended this company by a professional. My advice would be to stay well clear. This is based on my personal and professional experience.

12/28/2017
by StephaneM

5 stars

Perfect experience

Since I am not familiar with online money transfers, I messed things up a bit at first, but I was very accurately and courteously helped. I would not...Read more

Since I am not familiar with online money transfers, I messed things up a bit at first, but I was very accurately and courteously helped. I would not hesitate to recommend Currencies Direct to anyone.

12/23/2017
by Alex Bugs Corbett

5 stars

A friendly and efficient service and …

A friendly and efficient service and great exchange rate to boot.

12/23/2017
by Alain Walder

5 stars

Great personalized service

Great personalized service. Good currency rate. Easy online platform to handle. I’m a very happy customer

12/22/2017
by Pete Brookes

5 stars

Friendly and efficient service

I have used Currencies direct and Germaine my account manager on a couple of occasions now. I sold an apartment abroad and I also sold some shares that...Read more

I have used Currencies direct and Germaine my account manager on a couple of occasions now. I sold an apartment abroad and I also sold some shares that needed exchanging into sterling. On both occasions Germaine helped me every step of the way and got me my money at the best rates and beat my own bank rates by a country mile. 5 stars for me and I would not hesitate to recommend Currencies Direct and Germaine.

12/22/2017
by Keith Wyvill

4 stars

Euro to Sterling trade

Funds were exchanged at a reasonable rate, it took a little while for exchange to happen. Staff were helpful in resolving matters and were always polite.

12/21/2017
by Michael Bladon

5 stars

Excellent service

Excellent service. Friendly, helpful staff who went out of their way to assist in what for me was a new and confusing experience. Without a doubt a...Read more

Excellent service. Friendly, helpful staff who went out of their way to assist in what for me was a new and confusing experience. Without a doubt a potentially difficult experience made so much easier by all those involved. Many thanks.

12/21/2017
by Sourish Sarkar

5 stars

really good got an email regarding an …

really good got an email regarding an account opening & very very impressive

12/20/2017
by Paul

5 stars

My FX transfer company of choice

Consistently good spot rates and speedy transfers. Always an SMS/email update and any queries are usually resolved/responded to promptly.

12/20/2017
by Dave

5 stars

Great experience

Great experience, smooth set up. Highly recommend the friendly efficient service provided. It was s pleasure to work with professionals.

12/20/2017
by donald

5 stars

The operator was very patient with me

The operator was very patient with me, as I am 84 years old & hard of hearing. She successfully guided me to a successful solution to my problem.

12/20/2017
by Belinda

5 stars

Very helpful and efficient

We have been using Currencies Direct for several years to make international payments. The team are very helpful every time we call and the payments...Read more

We have been using Currencies Direct for several years to make international payments. The team are very helpful every time we call and the payments arrive fast. I highly rate the company.

12/17/2017
by Julie E Heath

3 stars

Disappointed with rates for regular transfers sterling to euros

I have just started using currencies direct again for regular transfers and I am dissapointed with the rates over the last few months, the local shops or...Read more

I have just started using currencies direct again for regular transfers and I am dissapointed with the rates over the last few months, the local shops or UK supermarkets seem to offer better rates? OK its Only a few cents more for sterling to euros but its annoying when I walk past a shop offering a better rate than I got! When I used them last they always had better rates so not sure why?

12/16/2017
by Etienne Szomonyak

4 stars

Patient-professional-courteous …

Patient-professional-courteous -helpful. Registration password Issue was solved with satisfaction . Thank you

12/14/2017
by shervin nassabeh

5 stars

My account manager Arshi did a first class job

My account manager Arshi did a first class job of sorting out a login issue which had been going on for quite some time...she is very pleasant...Read more

My account manager Arshi did a first class job of sorting out a login issue which had been going on for quite some time...she is very pleasant professional and courteous on the phone and went the extra mile until the issue was finally resolved. Very satisfied and would be happy to recommend Thanks!

12/14/2017
by Ivan Quah

1 stars

Called me to remove my reviews but …

Called me to remove my reviews but failed to give me an answer, another waste of my time!!


Currencies Direct does well in customer reviews. It scores a respectable 9.2 out of ten on Trustpilot, with 81% of people rating it at 5 stars and an additional 10% rating it at four stars. Only 4.6% of reviewers rated Currencies Direct at one or two stars.

Reviews typically include positive comments around customer support and ease of use. For example, “Excellent professional clear advice from my first enquiry to the final transfer.Secure informed updates of each stage of the transaction.” and “Had a great experience with Jade my account manager. This was my first time using a service like Currencies Direct and they were helpful, upfront and available to answer all of my many questions. Once I initiated my transfers the process was smooth and efficient and my funds arrived on time. Overall a good experience that gave me peace of mind throughout, would certainly recommend to a first-timer!”

The negative reviews were mainly due to misunderstanding the timing of transfers or transfers taking too long. There were also complaints about the need for documentation to setup accounts and the view this was an invasion of privacy. Currencies Direct replied to all negative comments either explaining the situation or offering to resolve any issues.

Overall though, customers are extremely pleased with FairFX’s exchange rates, speed, efficiency, convenience, and customer service.



Can I trust Currencies Direct ?

Yes. Currencies Direct has been in business since 1996 and since then has helped over 150,000 customers transfer over £4.5 billion worth of funds. They are authorised by the Financial Conduct Authority as an Electronic Money Institution. Their FCA Firm Reference number is 900669. They also have the highest possible rating with Dun & Bradstreet (a renowned credit agency) meaning they are considered a low-risk organization.

They have undergone the highest level of regulation to ensure their practises are to the best standards in terms of safety and security. They are registered with HM Revenue & Customs as a money service business and process customer funds through a segregated bank account to keep it 100% safe.

They trade in more than 60 currencies and employ 450 people around the world.

As per FCA regulations, clients’ funds are held completely separate from Currencies Direct own business accounts, in so-called segregated accounts. Should the company have any financial difficulties, your money will therefore be safe. In addition, they subscribe to the Non-Investment Products Code which regulates companies involved in foreign exchange transactions such as sports and forward contracts.

Currencies Direct employs over 250 people in seven countries across Europe, North America, Asia and Africa.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 900669

 






 



How Currencies Direct works


  1. Setup an account with Currencies Direct—they will need your name, address, contact details, bank details, and proof of identification like a passport.
  2. Decide the currencies that you want to exchange money between.
  3. Book a rate through the Currencies Direct website, by calling a customer service center, or through a mobile app.
  4. Provide details of the sender and receiver of the funds.
  5. Send money to Currencies Direct through bank transfer or by paying with a debit card. Debit card payments are available for GBP, EUR, or USD currency cards.
  6. Currencies Direct converts the money and deposits it in the recipient’s bank account.

 


 

Currencies Direct Fees and Exchange Rates

Currencies Direct fees

  • Currencies Direct does not typically charge transfer fees. If they do charge a fee, they will notify you ahead of time.
  • The bank receiving your funds, or an intermediary bank, may deduct fees when crediting the payment. You should always check with the receiving bank to understand any fees that may be charged.

 

Currencies Direct Exchange Rates

Currencies Direct’s international payment exchange rates do vary based on a few factors:

  • The currency you are converting to.
  • The amount you are sending (larger amounts have better exchange rates).

Here’s a comparison of converting British pounds sterling to South African rands.

Converting £1,000 to South African rands

  • Mid-market exchange rate (baseline) — 16.9826 ZAR per GBP — 16,982.67 ZAR.
  • Exchange rate offered by Currencies Direct — 16.7482 ZAR per GBP — 16,748.20 ZAR.
  • Difference between baseline and Currencies Direct rate for £1,000 — 234.47 ZAR
  • Percentage in extra costs for using Currencies Direct compared to baseline — 1.4%.
  • There is no additional fee levied by Currencies Direct.

Converting £10,000 to US dollars

  • Mid-market exchange rate (baseline) — 16.9814 ZAR per GBP — 169,814 ZAR.
  • Exchange rate offered by Currencies Direct — 16.9154 ZAR per GBP — 169,154 ZAR.
  • Difference between baseline and Currencies Direct rate for £10,000 — 660 ZAR
  • Percentage in extra costs for using Currencies Direct compared to baseline — 0.39%.
  • There is no additional fee levied by Currencies Direct.


 

Currencies Direct mobile applications

Currencies Direct offers a complete mobile application available for Android and Apple phones. The app allows users to:

  • Transfer money quickly and easily.
  • Stay up-to-date with currency trends using rate alerts.
  • Check live exchange rates and costs.
  • View online, offline, and historic activity.

Additional services from Currencies Direct

Contracts, forward, limit, and stop-loss orders

  • Forward contracts — you can set an exchange rate now and then pay for the transfer and get that exchange rate at some point in the future. Forward contracts can be purchased up to a year ahead of then you need to make the transfer.
  • Limit orders — a limit order lets you only transfer money (and fund the transfer) when the exchange rate meets a threshold that you’ve previously defined. This lets you take advantage of changing rates without having to watch them like a hawk.
  • Stop-loss orders — a stop-loss order lets you define a threshold which is the minimum currency exchange rate you will accept. Your currency exchange will then be made if this threshold is breached. It’s a useful way to manage your exchange rate risk.
  • Combining orders — you can combine the above orders to hedge against exchange rate movements and take advantage of favorable exchange rates.

Business currency exchange services

  • Multiple and batch payments — Currencies Direct lets you create and upload information allowing you to make multiple payments to employees and suppliers around the world.
  • Smart currency conversion — designed for online sellers, smart currency conversion lets business owners manage their international collections and payments more easily, optimizing cashflow.
  • Multiple collection accounts — you can get access to Currencies Direct collection accounts in multiple currencies and countries allowing you to take payments around the world. You can then convert money when you need to, or do it on an automatic schedule.
  • Manage outgoing payments — a service designed to help online sellers who source inventory and stock from suppliers in other countries.
  • Risk management — expertise and simple advice from currency specialists to help manage risk and reduce the impact of exchange rate fluctuations.

Other currency exchange and money transfer services

  • Regular, fee-free transfers — Currencies Direct allows you to make regular transfers via direct debit. This is fee-free and you can choose weekly, monthly, or quarterly schedules. You can also lock-in future transfers at a guaranteed rate.
  • Travel money — Currencies Direct has partnered with a service called WeSwap to provide low-cost travel money for international travellers.
  • Daily news on market movements — Currencies Direct provides news and live exchange rates on their website.
  • Currency converter — you can easily find out how much money is worth in a different currency via their online tool.
  • Currency charts — see how currency pairings have performed historically.
  • Rate alerts — get alerts automatically when currency exchange rates hit a certain threshold.

Currencies Direct Offices

Currencies Direct has offices around the world including the UK, China, France, India, Portugal, South Africa, Spain, and the USA. You can find full details and contact information here.


United Kingdom

One Canada Square
Canary Wharf
London
E14 5AA
United Kingdom

France

Ophira 1, Place Joseph
Bermond
Valbonne Sophia Antipolis
06560
France

Portugal

Ave 5 de Outubro, No 246
Almancil
8135-103
Portugal

Spain

Avenida Mediterráneo 341
Mojácar (Almería)
04638
Spain

USA

4700 Millenia Boulevard
Suite 175
Orlando
FL 32839
USA

South Africa

Office 1405
14th Floor, Portside
4 Bree Street
Cape Town
8001
South Africa

China

Unit 10, Level 13, Tower 3, Kerry Plaza
No.1 Zhong Xin Si Road
Shenzhen 518048,
China

India

601, A Wing, Eureka Towers
Mindspace, Malad (W)
Mumbai
400 064
India




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Key facts about Currencies Direct

Service information

Time to open an account A few minutes
Pay-in options Bank Account
International bank transfer
Pay-out options Bank account
International bank transfer
Minimum amount Yes
Maximum amount No
Available languages
Français
English
Deutsch
Español
Português
Italiano
Personnal transfers Yes
Business customers Yes
Advanced currency contracts Yes
Required documents ID, Proof of Address

Company information

Type of service provider Foreign exchange companies
Active since 1996
Headquarter London
Jurisdiction United Kingdom
Regulated by FCA

Contact information

Contact support london@currenciesdirect.com
Service hour -
Twitter @https://twitter.com/currenciesd
Facebook https://www.facebook.com/currenciesdirect