Currencies Direct - Independent review

All you need to know before sending money with Currencies Direct

Expert, local customer service providing specialized advice on currency exchange. Good exchange rates if you’re transferring larger amounts. Specialized services for businesses and online sellers.



Currencies Direct review by Monito

Currencies Direct is a UK-based currency exchange and money transfer provider offering services to individual, businesses, and online sellers. They pride themselves on local expertise — with 21 offices around the world they are able to provide expert local help on currency markets, local regulations, and compliance. They have specialized expertise for transferring to Spain, France, the USA, the UK, Portugal, and South Africa.

Currencies Direct offers tailored solutions depending on your individual money transfer needs, frequency and value of transfers, and several other factors. They provide a wide range of currency exchange and money transfer services, many of which aren’t easily available from other providers.

They do not typically charge transfer fees and have competitive exchange rates. Currency exchange can be carried out over the phone, online, or via their dedicated mobile app. Most transfers between “major” currencies are carried out the same day or the next working day.

They have a comprehensive online platform that provides fast and secure transfers 24x7. You can use the platform to send up to £25,000, get live quotes, pay for transfers, buy currency now and transfer it later, pay for offline transfers, add and manage payees, and send money to more than one payee at a time. They provide competitive exchange rates on higher amounts.


PROS
  • Access to a dedicated account manager to make transferring money easier.
  • Specialized expertise in multiple locales and countries.
  • Comprehensive online platform offering a wide variety of services.
  • Multiple, specialized money transfer services.
CONS
  • No local options for recipients to pick up money in cash.
  • Exchange rates on lower amounts are not competitive.

 


Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



Reviews powered by

1,902 customer reviews on Currencies Direct on Trustpilot


1 day ago
by Julie E Heath

3 stars

Disappointed with rates for regular transfers sterling to euros

I have just started using currencies direct again for regular transfers and I am dissapointed with the rates over the last few months, the local shops or...Read more

I have just started using currencies direct again for regular transfers and I am dissapointed with the rates over the last few months, the local shops or UK supermarkets seem to offer better rates? OK its Only a few cents more for sterling to euros but its annoying when I walk past a shop offering a better rate than I got! When I used them last they always had better rates so not sure why?

2 days ago
by Etienne Szomonyak

4 stars

Patient-professional-courteous …

Patient-professional-courteous -helpful. Registration password Issue was solved with satisfaction . Thank you

4 days ago
by shervin nassabeh

5 stars

My account manager Arshi did a first class job

My account manager Arshi did a first class job of sorting out a login issue which had been going on for quite some time...she is very pleasant...Read more

My account manager Arshi did a first class job of sorting out a login issue which had been going on for quite some time...she is very pleasant professional and courteous on the phone and went the extra mile until the issue was finally resolved. Very satisfied and would be happy to recommend Thanks!


More reviews

4 days ago
by Ivan Quah

1 stars

Called me to remove my reviews but …

Called me to remove my reviews but failed to give me an answer, another waste of my time!!

5 days ago
by Keith Bladd

5 stars

All of my dealings through Currencies …

All of my dealings through Currencies Direct have been dealt with in a friendly and efficient manner,they have responded quickly and advised me at every...Read more

All of my dealings through Currencies Direct have been dealt with in a friendly and efficient manner,they have responded quickly and advised me at every step of the transactions.I would certainly recommend this team with confidence.

5 days ago
by James Whiting

5 stars

Happy Person

I was so pleased with the efficiency and patience given to me, I was a nervous person and it was so nice to speak to two very, very helpful advisers. The...Read more

I was so pleased with the efficiency and patience given to me, I was a nervous person and it was so nice to speak to two very, very helpful advisers. The transaction was completed, and I am a very happy person. Many thanks.

6 days ago
by Benjamin Panter

5 stars

More than happy with the experience!

Excellent experience! Yash has been fantastic with supporting me and my business needs, fast responses and comes back with a solution every time! I am...Read more

Excellent experience! Yash has been fantastic with supporting me and my business needs, fast responses and comes back with a solution every time! I am very happy with my experience using Currencies Direct for more than 12 months now. Thank you Yash and the Currencies Direct team. Ben

6 days ago
by Stationery Island

1 stars

I work for Stationery Island and I have …

I work for Stationery Island and I have told your sales team on many occasions now that we DO NOT want to work with Currencies Direct and that we are...Read more

I work for Stationery Island and I have told your sales team on many occasions now that we DO NOT want to work with Currencies Direct and that we are happy with the provider we currently use. I have said on every occasion that we DO NOT want you to ring us anymore and yet you still continue to ring. PLEASE STOP RINGING US!!!!

1 week ago
by Sarah Breeze

5 stars

Top Marks from Currencies Direct

With the help of Jeannette Smith the transaction was very easy, many thanks for the help and professionalism. Will be happy to use the service again.

12/09/2017
by Hugh bristow

5 stars

Setup took just a few hours

Setup took just a few hours, great telephone guidance through the process and saved me an absolute mint !

12/08/2017
by Mr Anthony John Stephenson

5 stars

Excellent

The dealings I had with Jennifer this morning was both professional and courteous, she was very patient, as I am very slow in understanding computers, I...Read more

The dealings I had with Jennifer this morning was both professional and courteous, she was very patient, as I am very slow in understanding computers, I would have no reservations in recommending Currencies Direct to friends, family and in fact anyone who asked, excellent to deal with Mr Anthony Stephenson

12/07/2017
by Ian John

5 stars

1st time to use them with no problems …

1st time to use them with no problems very helpful from start to finish even courtesy call after transaction done 1st class job cheers John from Scotland

12/07/2017
by Andre Cilliers

5 stars

Great experience setting up our account.

Great experience setting up our account.

12/07/2017
by Ivan Quah

1 stars

The worst money transfer company

The worst money transfer company, transfer just a few thousand pounds, but keep asking different kind of questions everyday, i have to stop my work just...Read more

The worst money transfer company, transfer just a few thousand pounds, but keep asking different kind of questions everyday, i have to stop my work just to please them, at the end they didn't transfer the money, and i have to wait a few days for them to refund my money back, i will not use them again, TOTAL WASTE OF MY TIME!!!!!!!!

12/07/2017
by Nancy

5 stars

Reliable speedy service

Reliable, speedy and friendly service. Adil and his team have been great and have provided us with a stress free professional service. I would highly...Read more

Reliable, speedy and friendly service. Adil and his team have been great and have provided us with a stress free professional service. I would highly recommend.

12/07/2017
by Kimberley Chester

5 stars

Very helpful and professional

Very helpful and professional

12/07/2017
by Valerie Upchurch

5 stars

Excellent experience

I can truly recommend Currencies Direct. They are extremely efficient, helpful, and willing to go the extra mile to help their clients. They make...Read more

I can truly recommend Currencies Direct. They are extremely efficient, helpful, and willing to go the extra mile to help their clients. They make everything user friendly and take the anxiety out of currency transfers.

12/07/2017
by Dave V

5 stars

Smooth Clean Transaction Perfect

This was the first time we had to transfer money to a different country so it was all new to us. Had lots of help from Reaz at Currencies Direct. I’m...Read more

This was the first time we had to transfer money to a different country so it was all new to us. Had lots of help from Reaz at Currencies Direct. I’m sure this made the transaction run very smoothly. Really couldn’t have wished for it to be easier. Compliance team were great and the money was transferred from the U.K. from start to finish in no more than 2 or 3 days. I’m sure we will be using them again in the near future and I would recommend them. Many thanks to Reaz and all the others behind the scene

12/06/2017
by Mr Cheesman

5 stars

Very helpful and patient

Very helpful and patient

12/06/2017
by thetorchshop.co.uk

5 stars

great customer service

great customer service, good rates and helpful advice

12/05/2017
by Alfred Mackay

5 stars

Excellent service from start to finish.

Excellent service from start to finish especially one member of Currencies Direct, namely Daniel Cousins who was extremely helpful and professional.

12/01/2017
by Trevor Brown

5 stars

Good rates, excellent service.

We found Germaine to be helpful, friendly, knowledgeable and most importantly very patient. Our transaction was handled very efficiently and we would...Read more

We found Germaine to be helpful, friendly, knowledgeable and most importantly very patient. Our transaction was handled very efficiently and we would recommend Currencies Direct to anyone.

11/29/2017
by John Gregg

5 stars

Highly recommended …

I recently sold a property in Spain and one of my concerns was getting a good deal on exchanging the euors for sterling. I made a very good choice in...Read more

I recently sold a property in Spain and one of my concerns was getting a good deal on exchanging the euors for sterling. I made a very good choice in Currencies Direct to organise this for me. Right from the beginning the service was highly professional, friendly and without complications. This made the stressful experience of selling a property abroad a lot easier to deal with. Everything was explained to me in a clear, concise manner, no questions were left unanswered and the money was back in my UK account very quickly, exactly as promised. Thanks to all the team in Nerja, Spain.

11/26/2017
by Gary Cohen

5 stars

Everything was excellent.

Everything was excellent.

11/25/2017
by Claude Ripley

5 stars

Great to deal with.

It was all my fault! I caused a problem between Currencies Direct and my UK bank (RBS) by miscalculating my Current Account balance. Both parties did...Read more

It was all my fault! I caused a problem between Currencies Direct and my UK bank (RBS) by miscalculating my Current Account balance. Both parties did their best to sort this out, but the folk at CD kept calm and reassuring and helpful throughout, despite my near panic! I have always been impressed, over many years, at the friendly and personal relationships one is able to establish with the people in this high pressure business. They are easily reached by phone, they listen with patience, and they explain carefully what has to be done. I'm very, very satisfied with their service over a long, long time. Thank you CD. Claude Ripley

11/25/2017
by C McConnell

5 stars

Germaine made this process really easy …

Germaine made this process really easy for me and explained everything. Thanks for trying to get me to transfer money when the exchange rate was better. I...Read more

Germaine made this process really easy for me and explained everything. Thanks for trying to get me to transfer money when the exchange rate was better. I would definitell use this service again.

11/24/2017
by Barbara

5 stars

I had never done a money transfer …

I had never done a money transfer before and I was a bit nervous to say the least but germaine understood my nervousness and put me at ease. S0 it was...Read more

I had never done a money transfer before and I was a bit nervous to say the least but germaine understood my nervousness and put me at ease. S0 it was with her help that I have now done my 2nd transfer. I would recommend this company to family and friends for sure.

11/24/2017
by Mickey Malul

1 stars

It is about 2.5 weeks now to move money …

It is about 2.5 weeks now to move money internationally. It has became a joke now as we are chasing out money and trying to get it to get back to our...Read more

It is about 2.5 weeks now to move money internationally. It has became a joke now as we are chasing out money and trying to get it to get back to our original account. I would stay away

11/24/2017
by Jill Hatton

5 stars

simple, fast and good value

sent funds to Austria and used the online platform. easy to use and good exchange rates. Funds were sent same day.

11/24/2017
by BRIAN ASKEW

4 stars

Easy

Easy, quick and safe. Money in my home bank account in two days.


Currencies Direct does well in customer reviews. It scores a respectable 9.2 out of ten on Trustpilot, with 81% of people rating it at 5 stars and an additional 10% rating it at four stars. Only 4.6% of reviewers rated Currencies Direct at one or two stars.

Reviews typically include positive comments around customer support and ease of use. For example, “Excellent professional clear advice from my first enquiry to the final transfer.Secure informed updates of each stage of the transaction.” and “Had a great experience with Jade my account manager. This was my first time using a service like Currencies Direct and they were helpful, upfront and available to answer all of my many questions. Once I initiated my transfers the process was smooth and efficient and my funds arrived on time. Overall a good experience that gave me peace of mind throughout, would certainly recommend to a first-timer!”

The negative reviews were mainly due to misunderstanding the timing of transfers or transfers taking too long. There were also complaints about the need for documentation to setup accounts and the view this was an invasion of privacy. Currencies Direct replied to all negative comments either explaining the situation or offering to resolve any issues.

Overall though, customers are extremely pleased with FairFX’s exchange rates, speed, efficiency, convenience, and customer service.



Can I trust Currencies Direct ?

Yes. Currencies Direct has been in business since 1996 and since then has helped over 150,000 customers transfer over £4.5 billion worth of funds. They are authorised by the Financial Conduct Authority as an Electronic Money Institution. Their FCA Firm Reference number is 900669. They also have the highest possible rating with Dun & Bradstreet (a renowned credit agency) meaning they are considered a low-risk organization.

They have undergone the highest level of regulation to ensure their practises are to the best standards in terms of safety and security. They are registered with HM Revenue & Customs as a money service business and process customer funds through a segregated bank account to keep it 100% safe.

They trade in more than 60 currencies and employ 450 people around the world.

As per FCA regulations, clients’ funds are held completely separate from Currencies Direct own business accounts, in so-called segregated accounts. Should the company have any financial difficulties, your money will therefore be safe. In addition, they subscribe to the Non-Investment Products Code which regulates companies involved in foreign exchange transactions such as sports and forward contracts.

Currencies Direct employs over 250 people in seven countries across Europe, North America, Asia and Africa.


Authorised by the UK Financial Conduct Authority (FCA)
Firm Reference : 900669

 






 



How Currencies Direct works


  1. Setup an account with Currencies Direct—they will need your name, address, contact details, bank details, and proof of identification like a passport.
  2. Decide the currencies that you want to exchange money between.
  3. Book a rate through the Currencies Direct website, by calling a customer service center, or through a mobile app.
  4. Provide details of the sender and receiver of the funds.
  5. Send money to Currencies Direct through bank transfer or by paying with a debit card. Debit card payments are available for GBP, EUR, or USD currency cards.
  6. Currencies Direct converts the money and deposits it in the recipient’s bank account.

 


 

Currencies Direct Fees and Exchange Rates

Currencies Direct fees

  • Currencies Direct does not typically charge transfer fees. If they do charge a fee, they will notify you ahead of time.
  • The bank receiving your funds, or an intermediary bank, may deduct fees when crediting the payment. You should always check with the receiving bank to understand any fees that may be charged.

 

Currencies Direct Exchange Rates

Currencies Direct’s international payment exchange rates do vary based on a few factors:

  • The currency you are converting to.
  • The amount you are sending (larger amounts have better exchange rates).

Here’s a comparison of converting British pounds sterling to South African rands.

Converting £1,000 to South African rands

  • Mid-market exchange rate (baseline) — 16.9826 ZAR per GBP — 16,982.67 ZAR.
  • Exchange rate offered by Currencies Direct — 16.7482 ZAR per GBP — 16,748.20 ZAR.
  • Difference between baseline and Currencies Direct rate for £1,000 — 234.47 ZAR
  • Percentage in extra costs for using Currencies Direct compared to baseline — 1.4%.
  • There is no additional fee levied by Currencies Direct.

Converting £10,000 to US dollars

  • Mid-market exchange rate (baseline) — 16.9814 ZAR per GBP — 169,814 ZAR.
  • Exchange rate offered by Currencies Direct — 16.9154 ZAR per GBP — 169,154 ZAR.
  • Difference between baseline and Currencies Direct rate for £10,000 — 660 ZAR
  • Percentage in extra costs for using Currencies Direct compared to baseline — 0.39%.
  • There is no additional fee levied by Currencies Direct.


 

Currencies Direct mobile applications

Currencies Direct offers a complete mobile application available for Android and Apple phones. The app allows users to:

  • Transfer money quickly and easily.
  • Stay up-to-date with currency trends using rate alerts.
  • Check live exchange rates and costs.
  • View online, offline, and historic activity.

Additional services from Currencies Direct

Contracts, forward, limit, and stop-loss orders

  • Forward contracts — you can set an exchange rate now and then pay for the transfer and get that exchange rate at some point in the future. Forward contracts can be purchased up to a year ahead of then you need to make the transfer.
  • Limit orders — a limit order lets you only transfer money (and fund the transfer) when the exchange rate meets a threshold that you’ve previously defined. This lets you take advantage of changing rates without having to watch them like a hawk.
  • Stop-loss orders — a stop-loss order lets you define a threshold which is the minimum currency exchange rate you will accept. Your currency exchange will then be made if this threshold is breached. It’s a useful way to manage your exchange rate risk.
  • Combining orders — you can combine the above orders to hedge against exchange rate movements and take advantage of favorable exchange rates.

Business currency exchange services

  • Multiple and batch payments — Currencies Direct lets you create and upload information allowing you to make multiple payments to employees and suppliers around the world.
  • Smart currency conversion — designed for online sellers, smart currency conversion lets business owners manage their international collections and payments more easily, optimizing cashflow.
  • Multiple collection accounts — you can get access to Currencies Direct collection accounts in multiple currencies and countries allowing you to take payments around the world. You can then convert money when you need to, or do it on an automatic schedule.
  • Manage outgoing payments — a service designed to help online sellers who source inventory and stock from suppliers in other countries.
  • Risk management — expertise and simple advice from currency specialists to help manage risk and reduce the impact of exchange rate fluctuations.

Other currency exchange and money transfer services

  • Regular, fee-free transfers — Currencies Direct allows you to make regular transfers via direct debit. This is fee-free and you can choose weekly, monthly, or quarterly schedules. You can also lock-in future transfers at a guaranteed rate.
  • Travel money — Currencies Direct has partnered with a service called WeSwap to provide low-cost travel money for international travellers.
  • Daily news on market movements — Currencies Direct provides news and live exchange rates on their website.
  • Currency converter — you can easily find out how much money is worth in a different currency via their online tool.
  • Currency charts — see how currency pairings have performed historically.
  • Rate alerts — get alerts automatically when currency exchange rates hit a certain threshold.

Currencies Direct Offices

Currencies Direct has offices around the world including the UK, China, France, India, Portugal, South Africa, Spain, and the USA. You can find full details and contact information here.


United Kingdom

One Canada Square
Canary Wharf
London
E14 5AA
United Kingdom

France

Ophira 1, Place Joseph
Bermond
Valbonne Sophia Antipolis
06560
France

Portugal

Ave 5 de Outubro, No 246
Almancil
8135-103
Portugal

Spain

Avenida Mediterráneo 341
Mojácar (Almería)
04638
Spain

USA

4700 Millenia Boulevard
Suite 175
Orlando
FL 32839
USA

South Africa

Office 1405
14th Floor, Portside
4 Bree Street
Cape Town
8001
South Africa

China

Unit 10, Level 13, Tower 3, Kerry Plaza
No.1 Zhong Xin Si Road
Shenzhen 518048,
China

India

601, A Wing, Eureka Towers
Mindspace, Malad (W)
Mumbai
400 064
India




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Key facts about Currencies Direct

Service information

Time to open an account A few minutes
Pay-in options Bank Account
International bank transfer
Pay-out options Bank account
International bank transfer
Minimum amount Yes
Maximum amount No
Available languages
Français
English
Deutsch
Español
Português
Italiano
Personnal transfers Yes
Business customers Yes
Advanced currency contracts Yes
Required documents ID, Proof of Address

Company information

Type of service provider Foreign exchange companies
Active since 1996
Headquarter London
Jurisdiction United Kingdom
Regulated by FCA

Contact information

Contact support london@currenciesdirect.com
Service hour -
Twitter @https://twitter.com/currenciesd
Facebook https://www.facebook.com/currenciesdirect


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