Covercy - Independent review

All you need to know before sending money with Covercy




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377 customer reviews on Covercy on Trustpilot


1 hour ago
by Avraham Dorn

5 stars

I transfer money frequently all over …

I transfer money frequently all over the globe and have used just about every service out there. I was always frustrated by the service and costs. Untill...Read more

I transfer money frequently all over the globe and have used just about every service out there. I was always frustrated by the service and costs. Untill a friend told me about Covercy. WOW, everything went smoothly, the costumer service was amazing and I saved a lot of money. I will definitely use it again!!

1 day ago
by Itshak E.

5 stars

Excellent service

Customer support responds pretty quick. Great service! The payment arrived at the same date as the 'estimated date' feature displayed. The entire process...Read more

Customer support responds pretty quick. Great service! The payment arrived at the same date as the 'estimated date' feature displayed. The entire process took no more than 3 days: My transfer to Covercy was confirmed within 24 hours and then within 48 hours the transfer was in the targeted account. Also, the web user interface is quite straight forward; easy, light, looks good while not missing anything. Definitely going to use it in the future when needed. שמח שיש שירות ברמה כזאת לחברה כחול-לבן.

1 day ago
by Sylvia Cramer

5 stars

A pleasure to do business with covercy

A pleasure to do business with covercy


More reviews

1 day ago
by RA

4 stars

Nice and easy but transfer was delayed

Using the web site and service was rather easy. Money transfer took longer than expected. Was asked to provide authenticity details about my bank account...Read more

Using the web site and service was rather easy. Money transfer took longer than expected. Was asked to provide authenticity details about my bank account only after i submitted the request and sent the money which delayed everything with additional 2 days

1 day ago
by Roy

5 stars

Highly recommended

Simple, Cost-Effective, Fast, great Support. Highly recommended.

1 day ago
by Amir Bornstein

5 stars

The service I received was professional …

The service I received was professional from A to Z.

3 days ago
by 302402

5 stars

Reliable and simple to use

Simple to use. I know the amount I sent, I know the amount I received. no hidden fees and no bullsh*t. - to get the customer service by phone is another...Read more

Simple to use. I know the amount I sent, I know the amount I received. no hidden fees and no bullsh*t. - to get the customer service by phone is another thing. you are not available guys and it seems like you don't have enough personnel. Please improve and please compete with the big companies in terms of rates because everything else was really super positive.

4 days ago
by Atara Moatti

2 stars

I am not satisfied with the demands of …

I am not satisfied with the demands of your team , before you make the transfert. When I started my contact with COVERCY i brought you all the documents...Read more

I am not satisfied with the demands of your team , before you make the transfert. When I started my contact with COVERCY i brought you all the documents that your team required in order to proove that all my transfers are official income from rent, and that I and my brother John Gelbard pay all the taxes to the authorities. So there is no reason to ask me for new documents on every transfert ! As I have confidence on you, you should have confidence on me. Atara Moatti, tel. 0523677650

01/11/2018
by Yossef Shussman

5 stars

highly competitive

highly competitive, more cost effective compared to any other channel, including wire transfers and payment by credit card. easy to use.

01/08/2018
by Yair

2 stars

unclear of what documents they need

unclear of what documents they need, a lot of email ping-pong, huge uncertainty of what is the status of the transfer and when you'll see it on the other...Read more

unclear of what documents they need, a lot of email ping-pong, huge uncertainty of what is the status of the transfer and when you'll see it on the other end. Support team tells you something is missing only after you contact them to ask about the progress, causing the loss of business days without you money in you hands (but in theirs) - happened to me twice in the exact transfer details.

01/06/2018
by Olkka

5 stars

Amazing service

Amazing service, cheaper than the bank and so fast! Couldn't ask for more!

01/05/2018
by Alex

5 stars

Efficient, fast and cheap service!

I would recommend Covercy to anyone! From the very beginning it was simple to use, transparent in terms of exchange rate and fees (also the cheapest I...Read more

I would recommend Covercy to anyone! From the very beginning it was simple to use, transparent in terms of exchange rate and fees (also the cheapest I could find on the market), and the customer service department is efficient and friendly! Danna M in customer support was quick to get back to me and kept in touch every step of the way. I received the funds in my UK account just 2 days later! I’ll definitely be using them again for my next transfer :-)

01/04/2018
by Gil O

1 stars

Terrible service

I had a small problem, I just had to know how to issue some document they requested. I tried to contact their customer service to get some help, then my...Read more

I had a small problem, I just had to know how to issue some document they requested. I tried to contact their customer service to get some help, then my awful experience began. The service was terrible. They were completely unreachable on phone (why do you publish a number if no one is there to answer?) I couldn't get a simple explanation for how to solve the problem, the answers I've finally managed to get was completely incorrect and actually was contradicting each other. No one bothered to explain what happens next and for a long time, I couldn't even know that my money is safe! The issue was finally solved only after I contacted my broker that happened to know someone that works there. No need to mention that no compensation was given. This was some minor issue that only makes me think, what if it was a bigger one? what if I didn't have this kind of personal connection?

01/01/2018
by Sergey Kravets

5 stars

sent about 4000$ from Israel to China

sent about 4000$ from Israel to China. FAster and cheaper than using the bank. The money went through.

12/19/2017
by Sam R

5 stars

Very simple and good service

Easy to use site with great customer service

12/11/2017
by Assaf Patir

5 stars

User friendly

User friendly, easy to use, and most importantly: the cheapest method I found to transfer money. Highly recommended.

12/11/2017
by Marina Gerasimov

5 stars

I really enjoyed working with this …

I really enjoyed working with this system. The site is intuitive and simple. all work passes quickly. excellent service support

12/08/2017
by Shimon Kalakuzky

5 stars

I think covercy is the best money …

I think covercy is the best money transfer

12/08/2017
by Adi Shaiak

5 stars

Excellent

Excellent – no reservations, I would recommend this company to anyone.

12/08/2017
by Alon S

5 stars

Great service

Great service

12/08/2017
by Tsvika Riz

5 stars

great solution.

great solution. works perfect.

12/08/2017
by Eden Levin

5 stars

Good Way to transfer money

Fast, Safe, Cheap

11/26/2017
by YAIR YERAHMIEL Shapira

5 stars

Excellent service with good rates and great support

Excellent service with good rates. Excellent response from the support team!

11/26/2017
by Mrg

5 stars

Great survice

Great survice

11/26/2017
by Avihai Partok

5 stars

Too good to be true

Too good to be true

11/26/2017
by annatte wenderow

4 stars

So far all the treatment was very good …

So far all the treatment was very good for us, We recomand Covercy!

11/26/2017
by Ilia

4 stars

Telegraphic answers

I made A large transaction, it worked very well. The problem is that they send "telegraphic" answers. They told me that my name on the...Read more

I made A large transaction, it worked very well. The problem is that they send "telegraphic" answers. They told me that my name on the transaction is not the same as on my account. I didn't understand what about it is, so I asked. The answer was that on the transaction my name was cut because it's too long so I had to send an extra document. I hope in the future they will send detailed responses.

11/24/2017
by yoni haran

1 stars

Very bad costumer service

Very bad costumer service. Had to chase after them for a week only to discover the transfer was canceled at the end. Also - you can't cancel transfers by...Read more

Very bad costumer service. Had to chase after them for a week only to discover the transfer was canceled at the end. Also - you can't cancel transfers by yourself if you make any typo or mistake.

11/24/2017
by Liviuandmary Leinweber

5 stars

The best service i ever receive …

The best service i ever receive in finance branch

11/23/2017
by Gregory

5 stars

Quick and efficient service

Quick and efficient service. Already recommended to my friends in Israel



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Key facts about Covercy

Service information

Time to open an account A few hours
Pay-in options Bank Account
Pay-out options Bank account
Minimum amount Yes
Maximum amount No
Available languages
English
Personnal transfers Yes
Business customers Yes
Advanced currency contracts No
Required documents ID, Proof of Address

Company information

Type of service provider Online money transfer operators
Active since 2015
Headquarter London, United Kingdom
Jurisdiction Israel/United Kingdom
Regulated by FCA

Contact information

Contact support support@covercy.com
Service hour 24/7
Phone English Support: +44 – 203 – 8567 – 888 // Global Support: +972 – 3 – 720 – 8883
Twitter @https://twitter.com/covercyltd
Facebook https://www.facebook.com/covercy/