Commerzbank AG - Independent review

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161 customer reviews on Commerzbank AG on Trustpilot


07/19/2017
by nur

1 stars

Worst bank ever

Worst bank ever. I request for new debit and credit card aince jan 2016 and untik now no news. Emailing them hundreds time and no answer yet. Amazingly...Read more

Worst bank ever. I request for new debit and credit card aince jan 2016 and untik now no news. Emailing them hundreds time and no answer yet. Amazingly they already debit for the new cards. God knows where the cards now

02/24/2017
by Richard Oliver

3 stars

Zu...

Zu langsam für kundigen. Zu viel Schwierigkeiten für Bezahlungen in Ausland. Reste is in Ordnung.

05/21/2016
by Hafiz Bein Mohamed

5 stars

Darlehen anbieten

Are you a business man or a woman? Do you need money to start your own business? Do you need loan to settle your debt or pay off your bills or start a...Read more

Are you a business man or a woman? Do you need money to start your own business? Do you need loan to settle your debt or pay off your bills or start a nice business? Do you need money for your project? We offer secured loans of any amount and anywhere in the world (individuals, businesses, real estate and legal persons) in our rate of 2% excellent. For application responses and to send more information to the following email address: (khalifafinancialcompanies@ gmail.com Or khalifafinancialcompanies@ hotmail.com) http://khalifafinancialcompany. bravesites. com


More reviews

03/24/2016
by Guido

1 stars

Almost a year and can´t get my money back.

The worst banking experience in my life, the employees at the bank don´t even answer the customers´e mails. Shaming service. I am living outside Germany...Read more

The worst banking experience in my life, the employees at the bank don´t even answer the customers´e mails. Shaming service. I am living outside Germany and it has been almost a year and they can´t send my money to a foreign account!

10/11/2015
by lotus

1 stars

very bad service at Filiale Bonn-Duisdorf

If there is a zero star, or minus star, I will definitely choose that. I went there on Sept. 1st to make a transfer of 5000 Euros to my sister in...Read more

If there is a zero star, or minus star, I will definitely choose that. I went there on Sept. 1st to make a transfer of 5000 Euros to my sister in China. She need that money in around one week. Since I never made a transfer before, I want to visit the bank instead of doing it online for the sake of safety. I went to Filiate Bonn-Duisdorf and contacted Ms. Antonia Frank in advance since I opened my account through her. She asked me to fill in a form for the transaction and after finished I handed to her to check. At last, she confirmed me that all information is right and complete. So I went home happily and thought I had finished one task. I also had asked her the fee for this transaction. She checked some document and told me 25 Euros. However, I received 4960 Euros back one week after on Sept. 8th. Besides, I checked my account and found that for the transaction they deducted 32.5 Euros. Totally, I lost 72.5 Euros and wasted my time. During the meanwhile, my sister was calling me all the time asking about the transaction. She also went to the bank in China to see if there is anything wrong there. However, they said they didn't receive the money. I went to Filiate Bonn-Duisdorf a second time to see what's wrong with my transaction. This time I meet Mr. Nico Borner because Ms. Antonia Frank was on holiday. He examined the form I filled for the transaction carefully and concluded at last that the only possible error is the way I wrote the number one in the account number. He made a copy of this form and the letter from Commerzbank and told me that he would call me after checking the electrical form handed to China. I was quite satisfied with it and very grateful about it. He called me last week but I was in a workshop and could not answer the phone. I called again this week and he told me that all the information on the electrical document was right. Therefore, the mistake was by the Chinese bank. I called my sister and asked her to go to the bank again. The client there asked my sister carefully and read the documents I sent to my sister. She told me sister that there was one error: the S.W.I.F.T.-Code is unfilled. That is the reason why they could not get the money. I am not quite sure this is the reason the transaction failed. I went to the Commerzbank at Maximilianstraße 12, bonn. The client told me that I need to check the S.W.I.F.T.Code of the Chinese bank first then I can make the transaction again. He said almost surely there should be no problem with the transaction. I am really angry about the service I got from Filiale Bonn-Duisdorf. How come they don't know this simple knowledge? They are supposed to be experts on it, right? Otherwise, how can they help us? It is really ridiculous that one simple transaction takes me almost one week and numerous trouble to me and my sister. I am really disappointed about it. I visited Ms. Antonia Frank just now, and she insists that there is nothing wrong with her transaction while all other people told me that I need a SWIFT code of another bank to make the transfer. She said she was trying a second way using the address of the bank for the transfer. However, my sister had visited the bank in China about transfer. The clients there told her that the SWIFT code is definitely needed to make the transfer, otherwise, they can not locate their bank. I have mentioned that it was the first time I made the transfer, and that's exactly the reason I went to the bank for help. If there are two ways for transaction, and one of them using SWIFT code and the other using the address. Ms. Antonio Frank should have informed me about that. Also, she should let me know the one using the address is more expensive and much slower. The customer should have the right to know all the possibility, right? Even though she was trying the second way, why it doesn't work? Who should be blamed for it? I am sure my address of the bank is right, especially I have sent her the road number of the bank on the following email. I am very unhappy about this, especially I have wasted lots of time as well as my sister, but still we cant find whom is responsible for it. Antonia Frank insists that the bank in China got 40 Euros for the transaction, and they got 32.5 Euros. However, from the mail I got from them, they got 57.5 Euros for the transaction. Besides, she claimed that if the address and account holder is correct, then it should work. However, I had tried a second time, and the only difference is the SWIFT Code. It works for the second time. I have filed the complaint and at last they arrived at the conclusion that I myself should be responsible for the failure. The job of Ms. Antonia Frank is to make the transfer according to the information she received. How ridiculous! The reason I went to the bank is that I wanted to find out what information are needed for the transfer. What type of service do we expected from an account manager??


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