Chitoro - Independent review

All you need to know before sending money with Chitoro


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526 customer reviews on Chitoro on Trustpilot


01/06/2018
by Zwelo Dube

4 stars

Fantastic Service

CassavaRemit is offering a fantastic competitive product but the registration process in currently rather laborious in some instances necessitating a...Read more

CassavaRemit is offering a fantastic competitive product but the registration process in currently rather laborious in some instances necessitating a call/email to customer services. Customer services are polite, professional and helpful. Once set up the system works very well with recipients receiving their funds in a very timely manner.

11/17/2017
by Higson Hamandawana

4 stars

I have been impressed by the customer …GOOD CUSTOMER SERVICE

I have been impressed by the customer service this far. May you keep up the good work.

02/05/2018
by maria

5 stars

excellent

excellent service


More reviews

01/13/2018
by therese Chikosi Nyajena

2 stars

i had never done mobile banking …

i had never done mobile banking before. was misled as was told they would get cash with no difficulty. turns out the recepient had ...Read more

i had never done mobile banking before. was misled as was told they would get cash with no difficulty. turns out the recepient had to pay $25 to obtain $100 eco cash

12/27/2017
by Adam

5 stars

Efficient way of remitting funds

Efficient way of remitting funds

12/12/2017
by Nick

5 stars

It very quick and easy to use and the …

It is very quick and easy to use and the staff were brilliant

10/18/2017
by Owen Muganda

4 stars

The system is great and efficient and …

The system is great and efficient and the staff were very professional and promptly responded to my query. My concern though is on the ecocash wallet...Read more

The system is great and efficient and the staff were very professional and promptly responded to my query. My concern though is on the ecocash wallet that charges you anything between 4cents and 5 cents for every balance quesry or transaction. The sums can really add up if you are doing small transactions at a time

10/10/2017
by Davison

2 stars

The money reaches Zimbabwe late

The money reaches Zimbabwe late

10/10/2017
by Dr Gayakaya

5 stars

Very professional and efficient support …

Very professional and efficient support team especially Thuthuko

10/08/2017
by New Kid on the Block

4 stars

Money Money Money

Good way of sending money. I feel it can be done as a 2 in 1 Ecocash.

10/05/2017
by Tapiwa Dziruni Muzite

5 stars

Excellent service

Excellent service, regardless of difficulties in Zimbabwe, Cassava are great. Great customer service, prompt in their response. Definitely a company to do...Read more

Excellent service, regardless of difficulties in Zimbabwe, Cassava are great. Great customer service, prompt in their response. Definitely a company to do business with.

10/03/2017
by Keith

2 stars

Poor support to a simple problem

Poor support to a simple problem. I changed phones and asked how to reactivate app on new phone as it was refusing access

09/30/2017
by Lance

4 stars

Good service

Good service

09/29/2017
by WK

3 stars

Poor Response to Technical problems

Disappointed that system glitches are not picked up early and then inconvenience customers. My last experience left me wondering if I should continue...Read more

Disappointed that system glitches are not picked up early and then inconvenience customers. My last experience left me wondering if I should continue using the platform for future transactions. Customer service response was poor as they made feel like I should not worry when things go wrong. Apology felt like an after thought.

09/25/2017
by Thelma

5 stars

High quality standards would recommend …

High quality standards would recommend to anyone. Quick and easy to use.

09/21/2017
by Philip Gochera

2 stars

COMPLAINT .I send money monthly to Zim through …

I send money monthly to Zim through your service , but I'm not happy with Ecocash service . My son , in Zim who receives it says Ecocash demand 20% of...Read more

I send money monthly to Zim through your service , but I'm not happy with Ecocash service . My son , in Zim who receives it says Ecocash demand 20% of payment , & usually are unwilling to pay the remainder in Cash . He now suggests I send via Mukuru , Western Union or others . Please follow up on this .Though I've used your service for about 2 yrs , I might have to change to other providers . Awaiting your reply .

09/20/2017
by Franz

5 stars

Quick and easy to use

Quick and easy to use

09/19/2017
by Barbara Muparadzi

4 stars

Very efficient

Very efficient

09/17/2017
by Adried

4 stars

Service is friendly and reliable

Service is friendly and reliable No regrets joining Cassava

09/17/2017
by Mackenzie Muzengi

5 stars

Fast and very quick with good rates

Fast and very quick with good rates

09/16/2017
by Mackenzie Muzengi

5 stars

Fine and good

Fine and good will always use it

09/16/2017
by Joseph

4 stars

The communication to the sender was …

The communication to the sender was fast but the recipient had no idea where the money came from and who the sender was

09/15/2017
by John Mushambadope

5 stars

Very good service thank you so much

Very good service thank you so much

09/14/2017
by Godfrey Nyandoro

4 stars

Very reliable service

Very reliable service

09/14/2017
by Avril

5 stars

Very efficient wouldn't ask more better …

Very efficient wouldn't ask more better service. Thank you Cassava Remit

09/11/2017
by Maulosi

4 stars

Very efficient service easy secure

Very efficient service

09/11/2017
by New Kid on the Block

4 stars

Cassava Remit

Happy. I use it at least 2 to 3 times a month. I feel it could still be streamlined more.

09/10/2017
by Matthew

3 stars

Why is ecocash charging for checking …

Why is ecocash charging for checking the balance in my ecocash wallet ? 4 cents for every enquiry . This is just not right . What a rip off . Not happy

09/10/2017
by Thelma

5 stars

Happy to share your company with …

Happy to share your company with friends and family . Excellent work well done.

09/10/2017
by Doreen Dlezi

5 stars

Quick and reliable service keep up the …

Quick and reliable service keep up the good work.



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Key facts about Chitoro

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Type of service provider Online money transfer operators
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