Chitoro - Independent review

All you need to know before sending money with Chitoro


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486 customer reviews on Chitoro on Trustpilot


2 days ago
by WK

4 stars

Feedback

Need to sort out issue of capability to use app on different handsets

3 days ago
by Conrad Mwanza

5 stars

Simple to register and use and cash is …

Simple to register and use and cash is deposited straight away

5 days ago
by Emmanuel Chamunorwa Zendera

5 stars

Reliable

Reliable and excellent service


More reviews

08/08/2017
by New Kid on the Block

5 stars

Happy

Very convenient.

08/08/2017
by Brighton Shasha

2 stars

I did a transaction online

I did a transaction online. However when I clicked Submit it was saying Page not found I phoned the bank to ask the reason why my transactions were being...Read more

I did a transaction online. However when I clicked Submit it was saying Page not found I phoned the bank to ask the reason why my transactions were being denied and the bank said all the four went through. I phoned Cassava remit who advised me that they only saw one transaction which had come to them. Two days later I checked with my bank and a fraud was raised. I then phoned Cassava again after I had told them the bank was investigating and I was told that he was going to check with the finance who later refunded me which I found very strange. I would like to why was I not advised that you had my money only to wait for the customer to check with the bank and raise fraud alert thats strange dont you think so

08/07/2017
by Mathias

4 stars

Great experience and good service

Great experience and good service

08/06/2017
by Chukwuemeka

5 stars

Excellent service

Excellent service

08/02/2017
by Michael

5 stars

A quick and efficient service

A quick and efficient service

08/02/2017
by Kana

5 stars

Addition Information

There is a need for a detail or additional information title so that if you are crediting money for school fees or for food you can attach the details. At...Read more

There is a need for a detail or additional information title so that if you are crediting money for school fees or for food you can attach the details. At present you send money then you have to wait for an email asking you for additional information.

08/02/2017
by Joyce Mrehwa

5 stars

Excellent and reliable service

Excellent and reliable service

07/30/2017
by Matambudziko Phineas Muroyiwa

1 stars

Very in efficiency

I sent money yesterday and still you are saying pending. This is so unacceptable as I send money for ny recipient use and not to fatten your bank balance....Read more

I sent money yesterday and still you are saying pending. This is so unacceptable as I send money for ny recipient use and not to fatten your bank balance. I now have to use world remit to resend just to make sure my daughter can buy medication as she is in hospital other wise I will loose my child because of your in efficiency.

07/30/2017
by Maulosi

4 stars

Trust worthy

Trust worthy

07/28/2017
by Tendayi

5 stars

Fast and easy

Fast and easy

07/27/2017
by Avril

5 stars

Efficient service will be great if …

Efficient service will be great if customer service will be reached on weekends though for any misunderstandings otherwise great service

07/26/2017
by Tendayi

5 stars

Money transfer

Quite efficient

07/21/2017
by Tendai

5 stars

Very user friendly and efficient

Very user friendly and efficient

07/20/2017
by Gift

5 stars

Transfer

Excellent service

07/18/2017
by Evans

5 stars

Great app and service

Great app and service

07/18/2017
by EM

5 stars

Great money transfer company to deal …

Great money transfer company to deal with hope it remains on course and provide more innovative products.

07/15/2017
by Godfrey Nyandoro

4 stars

Got off to a great start

Got off to a great start

07/13/2017
by WK

3 stars

Your technical support tram leaves a …

Your technical support tram leaves a lot to be desired. Took more than two weeks to resolve a query and were never in contact but left everything to a...Read more

Your technical support tram leaves a lot to be desired. Took more than two weeks to resolve a query and were never in contact but left everything to a customer services support person to explain. Felt like I was being lied to. Despite having a good product thus could be your biggest undoing

07/12/2017
by Cliford Dliwayo

5 stars

Fast and efficient

Fast and efficient

07/12/2017
by Adonis Sola

5 stars

Brilliant Service

Brilliant Service By a Brilliant Group of People For All Zimbabweans!

07/11/2017
by Victoria

5 stars

Quick and easy

The process was easy, and Money received fast. Just quick and easy

07/06/2017
by Personal

5 stars

You are great guys

You are great guys, never regretted using you.

07/06/2017
by Miss Shambambeva

5 stars

Easy

Easy, reliable way to send money.

07/05/2017
by Miss Shambambeva

5 stars

Good

Good, easy and reliable way of sending money to loved ones abroad.

07/05/2017
by Munetsi

3 stars

Once setup the system is perfect

Once setup the system is perfect. As a new platform there are few issues not yet addressed such as could one get deposits into the wallet and why charge...Read more

Once setup the system is perfect. As a new platform there are few issues not yet addressed such as could one get deposits into the wallet and why charge for checking balance. Also I changed my handset only when did I realised app is handset specific. Change handset and econet ICT guys have to be informed. I'm waiting as writes since Friday 30th June to today 4th July. Cannot access my account..nit complaining but..otherwise facility is brilliant for all day to day chores in Zimbabwe

07/05/2017
by B k Ngwenya

5 stars

It works better for me

It works better for me

07/04/2017
by Chukwuemeka

5 stars

All can say is that the service …

All can say is that the service unbelievably good.


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Company information

Type of service provider Online money transfer operators
Active since -
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