BBVA Dinero Express - Independent review

All you need to know before sending money with BBVA Dinero Express


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7 customer reviews on BBVA Dinero Express on Trustpilot


11/10/2017
by Alexia Nicolaidou

1 stars

Worst customer service ever

Worst customer service ever! I had to call about 20 times (in one day)! to have an English speaker. The answer you get is either "call back in ten...Read more

Worst customer service ever! I had to call about 20 times (in one day)! to have an English speaker. The answer you get is either "call back in ten 10mins" or simply hang up. Impolite, unprofessional, not caring, useless. I finally got an english speaker in the evening, who could reply to my demand (closing my bank account). She was going to do it without explaining fees, or letting me withdraw whatever was left on my account. Advice: DO NOT open an account with BBVA.

06/05/2017
by Luca Proculo Gentile

1 stars

High MISLEADING withdrawal fees outside EU and transaction details unknown

To withdrawal money outside EU they charged me a total of about 0,7% (while on the statement is written 3%) - To withdraw 200 eur I had to pay 4,5% + 9...Read more

To withdrawal money outside EU they charged me a total of about 0,7% (while on the statement is written 3%) - To withdraw 200 eur I had to pay 4,5% + 9 euro fix fee - The details for each transaction are not clear and it's hard to find out what each transaction was, even if they call the customer service they will not give you those informations. Customer support is not really friendly neither competent, they were continuously stating that I was charged just the 3%

11/03/2016
by Isotta

1 stars

Very bad customer service

The most useless and impolite customer service ever experience for a bank. I had a problem with my credit cards (they are all blocked!) because of a...Read more

The most useless and impolite customer service ever experience for a bank. I had a problem with my credit cards (they are all blocked!) because of a missing information in their system and they couldn't help me as I need to go to a branch in person. I LIVE ABROAD and I decided to keep my bank accounts in Spain and when I asked for a solution they told me there is NO solution excepting calling the branch. I told them the branch hasn't answered to the phone for days and the reply was " I can't do anything about that, you need to keep on calling and calling until when hopefully they will answer"....unbelievable for such a brand BBVA!


More reviews

05/06/2016
by Oddvar Langhaug

3 stars

Very nice in person, but lied about their services

I asked specifically when I chose to open an account with them if there where any charges for international transfers. They said no several times in...Read more

I asked specifically when I chose to open an account with them if there where any charges for international transfers. They said no several times in person. Now, many months later and with many transfers behind me I realize that Ive been paying 20 (!!!??) euros per transfer in my favor. Im chaning bank as soon as I can. All other services works like a charm, but this is unforgivable. In total this amounts to 300 euros over a year..


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Type of service provider Other money transfer operators
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