Barclays - Independent review

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10 customer reviews on Barclays on Trustpilot


05/29/2017
by Gellard

4 stars

Customer service has been decent …

Customer service has been decent although customer service as a whole do seem to struggle with the English language. However, on two occasions they have...Read more

Customer service has been decent although customer service as a whole do seem to struggle with the English language. However, on two occasions they have gone above and beyond to sort out issues and done so quickly and efficiently. I am really glad to have stayed as a customer.

04/18/2017
by Mr Rs Kamrul Hasan

4 stars

so much opportunities and well …

so much opportunities and well delivered whatever you're asking for. polite and great customer service.

07/23/2016
by Julie MacDonald

1 stars

Unacceptably long phone queue times

For the 2nd time in the last couple of weeks, I have called the 'Bereavement Service Centre' to ask for help, as there was NOTHING on the website of any...Read more

For the 2nd time in the last couple of weeks, I have called the 'Bereavement Service Centre' to ask for help, as there was NOTHING on the website of any use. Fortunately, this is part of my job, rather than a distraught relative trying to deal with the Estate of a loved-one. Yes, it's great - you got advised at the beginning of the call that call wait time is 'over 10 mins'. Today, a staggering forty-two minutes later, my call was answered. Politely, and I actually got the answer I required. I worked in call centres for many years, and it's not the easiest place to work, so I chose not to make the poor girl's day any more miserable than it probably already was. But REALLY - the BEREAVEMENT CENTRE - you really need to do better for those customers who need your help in such a stressful situation.


More reviews

05/08/2016
by Paddy sy

1 stars

Crap bank

Take it from me an ex staff Premier banker this banks sucks to the core

04/28/2016
by Mike

1 stars

Went for an appoitment

the appointment was made at 15.00 but I was actually called at 15.45 why make appointments if you cannot keep them?

03/05/2016
by Sinu Varghese

1 stars

MOney robbing bank

Money Robbing Bank had a loan worth £12000 which was on a buy now pay later option. paid the loan in full and received letter from Head of customer...Read more

Money Robbing Bank had a loan worth £12000 which was on a buy now pay later option. paid the loan in full and received letter from Head of customer services signed and confirming the loan is settled and account closed. after a month and half, receive another letter stating why have i not paid the monthly interest??? its now on level 2 escalation and informed to Ronnie Donhelm CEO. please avoid this bank at all cost.

02/20/2016
by John Meyer

1 stars

International payment horror

Barclays blocked one of my international payments with the consequence that I almost lost a property bid. No explanation whatsoever and Barclays made no...Read more

Barclays blocked one of my international payments with the consequence that I almost lost a property bid. No explanation whatsoever and Barclays made no attempt to contact me. I tried calling them multiple times only to end up with clueless staff who couldn't answer why the transfer was blocked or what to do to sort out the problem, spent hours on the phone. A horrible experience and it feels so UNSAFE having Barclays handle my money. Avoid this bank at all cost, I will be closing my accounts as soon as possible. - Horrible telephone service waiting times - Clueless staff who themselves have to call around (spending time in phone queues) to figure out what's going on - Dangerously poor IT systems and fragmented organisation -Where is the regulator!?

01/23/2016
by Hagen S.

2 stars

Terrible service

So many times i tried to contact the seychelles branch. The telephone hasnt been answered. I found it after 2 hours research on internet. After i filled...Read more

So many times i tried to contact the seychelles branch. The telephone hasnt been answered. I found it after 2 hours research on internet. After i filled out finally all account application documents i sent it over there. 18 days later came the response that THEY DONT TAKE FOREIGN CLIENTS anymore. i am really asking my self for what this bank really exists if you are blocked to open a bank account in another country... and i am a resident at the Seychelles for more than 15 years!

03/12/2015
by Victoria

1 stars

The Worst Bank I have used

Found their managers rude and ineffective with better than useless call center support. I could only hope they listen to their clients more.

03/12/2015
by M Konson

3 stars

Just slow service

Sat on hold for 50 minutes today while my simple issue was resolved, unbelievable


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Key facts about Barclays

Service information

Time to open an account -
Minimum amount -
Maximum amount -
Available languages
English
Required documents -

Company information

Type of service provider Banks
Active since 1690
Headquarter London, United Kingdom
Regulated by FCA

Contact information

Contact support -
Service hour -


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